WHSmith

Working at WHSmith: Company Overview and Reviews in the United Kingdom

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WHSmith
3.2
1874 reviews
WHSmith, UK Ratings
3.2
Average rating of 1874 reviews on Indeed
3.2Work-life balance
2.6Pay & benefits
2.9Job security & advancement
3.0Management
3.0Culture
Headquarters
Swindon, UK
Employees
10,000+
Revenue
$100M to $500M (USD)
Industry
Retail

Popular jobs at WHSmith in the United Kingdom

 Average salarySalary range
28 salaries reported
£31,087
per year
£7,500-£69,000
75 salaries reported
£9.52
per hour
£6.65-£15.10
8 salaries reported
£10.37
per hour
£6.65-£15.60
5 salaries reported
£19,680
per year
£9,800-£30,000
1 salary reported
£18,300
per year
£9,100-£28,000
Salary satisfaction
27%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 3412 reviews

WHSmith reviews

Popular jobsSales AssistantRetail Sales AssociateCustomer Service RepresentativeShop AssistantStore ManagerCustomer AssistantSupervisorWarehouse WorkerTeam LeaderSalesCashier/SalesPackerPosting ClerkManagerAssistantDuty ManagerCounter ClerkCashierSales AdvisorWork Experience PlacementAssistant ManagerSales AssociateSales ManagerGeneral AssistantTeam MemberDeputy ManagerDelivery DriverRetail Assistant ManagerSales ExecutiveSeasonal AssociateCluster ManagerStockerStocking AssociateTeam SupervisorClient AdvisorCustomer Service Associate / CashierOrder PickerAssistant Store ManagerBranch ManagerCleanerCounter AssistantDriverOffice ManagerPaper BoyStackerVolunteerAssociateControllerCustomer Service ManagerDepartment ManagerMerchandiserOperations ManagerRetailSupervisor AssistantTrainee ManagerWeekend SupervisorAdministratorAssemblerBaristaBookkeeperCafe AssistantCash AssistantCustomer Service SupervisorInternJunior Office AdministratorLead CashierLoss Prevention OfficerManager On DutyOffice AdministratorOffice AssistantOffice WorkerOperatorProject ManagerReplenishment AssociateRetail ManagerRetail SupervisorShift LeaderStaff AssistantStock ManagerStockroom ManagerSubcontractorTeam AssistantVendeur (H/F)Warehouse Supervisor-Accounting AssistantAdmin & financial dutiesAdviserAgency Work and Full Time EmploymentApprenticeAsistente de contabilidadAssistant AccountantAssistant ControllerAssistant SupervisorAssociate ManagerAtendimento ao ClienteBakerBarista (m/k)BooksellerBrand ambessdorBuyerCall Center RepresentativeCategory ManagerClerkConstruction Project ManagerCookCorporate Development ManagerCounter StaffCrew MemberCrew SupervisorCustomer Care AssistantDelivery PersonDepartment HeadDispatcherDistrict Sales ManagerEmployé Libre Service (H/F)Entry Level ManagerFULL TIME AND WEEKENDSFabricatorFacility CoordinatorFloor ManagerFloor StaffForklift OperatorGeneral ManagerGo to work with parents: Work experienceGrade CGraduate AssistantGraphic DesignerHuman Resources AssistantHuman Resources CoordinatorHuman Resources SpecialistInformation Technology InternLaborerLearning and Development ManagerLoaderMachine OperatorManagement AssociateMarketing InternMultipule TaksMystery ShopperNight Team MemberOperations CoordinatorOrder ManagerOutlet ManagerPast ExperiencePlannerPost Office AdvisorPost office counter ClarkPostal ClerkProduction AssociateProgrammer AnalystPromoterRegional ManagerSGMSales CoordinatorSales LeaderSales MerchandiserSales RepresentativeSales assistantSenior AdministratorSenior BuyerSenior Data ArchitectSenior Retail Sales AssociateSenior Sales ManagerService AssistantServing AssistantShop ManagerShop SupervisorShop floorSite ManagerSorterSporting Goods AssociateStacking shelvesStagiaire (H/F)Store In-chargeStore PlannerStore inchargeSurvey TechnicianTeaching AssistantTransportation ClerkTravel ConsultantTrolley GirlTruck DriverUnpaid Work ExperienceVan DriverVerkoper (m/v)Voluntary WorkerWHSmith Terminal 5WHSmiths, ub6 0uw westway cross shopping centreWarehouse LeadWork ExperianceWork ExperiencWork Placementc.s.aconcessionairehhmhmretail retail shop workshop floor workerwork experaincework experience worker
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Overall reviews at WHSmith

2.0
Assistant | Warminster | 22 Feb 2013
enjoyable
Even though I was only Christmas temporary my career at WH Smiths last nearly two years. In this type of employment my main job role was to be till assistant. While on till we would serve customers, answers any queries they had and order any stock for them we didn’t have in store e.g. books or promotional magazines. This job improved on my technological skills because they had touch screen tills and we had to use the intranet to order the customers products. It also built my confidence and dealing with difficult customers, as I had to sell cigarettes, lottery and scratch cards because these items have aged restrictions you have to ask the customer for ID many times a customer would get aggravated if they did not have ID with them as I would refuse to serve them. I would always be polite and professional and if the customer was shouting and getting angry I would stay calm and relaxed and ask if they would like to see the manager instead. Also throughout this job role we would help with deliveries which would include scanning the items, moving them into the stockroom which including lifting and using trolleys etc. and then taking them onto the shop floor and replenishing stock. While in this job role I volunteered to be in charge of confectionary this included ensuring the dates on the sweets, crisps and drinks were in date and if they were short dated reduce them and put them in the ‘reduced bin’. This included the shop floor and stock room. Every time I had a delivery I wo
1.0
Sales Assistant | St Albans | 15 Jan 2019
The best place to work if you want to feel like trash
This company does not care about it's employees. It will not care about your commitments. They will expect you to put them above all else. Got kids? To heck with them, they expect you to come in. Nothing short of being on your death bed is good enough for them. Exams? Your future means nothing to WHSmith! I was taken advantage of by management. Made to work two consecutive 13 and a half hour shifts in a single weekend because everybody else refused to work those days which goes against company policy at the time. When I struggled with mental health problems, the area manager told me to get over it. No support was ever given. Have you ever wondered why we try to get you to buy £1 chocolate and why we give you those useless vouchers? We don't know either! We were told to get a certain percentage of all our sales (usually around 10%), to include those £1 chocolates or Haribo every single day. If we reached our target, we'd get nothing. Maybe a well done if you're really lucky. But if we didn't reach it, we would face potential disciplinary action. There is zero incentive for us to sell these chocolates. The managers don't get much going for them. All this negative stuff comes directly from head office who are ignorant to the real needs of the stores they have. They were unwilling to make changes that benefit staff if it meant losing any profit. However small the change might be. Managers and how they work vary from store to store but the head office is the same everyw
ProsLeaving the store every day
ConsPay, short staffed, head office
1.0
Sales Assistant | Lyme Regis | 2 Nov 2020
Incredibly bad (don't work there!)
Management non existent, before all the managers were removed they did nothing anyway, they would sit in the office and not lift a finger all day, then pretend it was a hard day's work when you both knew it was you who did everything that day. No training what so ever and now that the company is lone working I never have a clue what I should or shouldn't be doing. Other staff are also not trained so lone working safety devices are often dead because the battery wasn't put on charge overnight. Meaning you're lone working with no safety if your life is at risk. I was made redundant at the start of lockdown (told on the day it was my last day) as they couldn't afford to keep staff on meaning I couldn't get any other work because no one was hiring. When I returned to work there (no one was taking me up on my applications) they have now removed the managers and we have a 'cluster leader' who is supposed to manage 5 different stores in the area. Rotas are never done, we're never told what days we're doing or what's going on, we have no idea what's happening about shops shutting on Thursday. The only training I was given to open up the shop was a piece of paper inside the shop with the instructions written down on them. I then had to teach myself how to open up, put the newspapers and magazines out all while trying to serve the public as they came through the door as there wasn't enough time to do it all before they opened. The company is in demise, they've been going under for y
ProsShorter working hours means less time in this horrible work environment.
ConsPoor management, Underpaid, No communication, No training, do more than paid to, constantly ask you to fill shifts even when specifically stated can't, Staff discount isn't worth having.
4.0
Sales Assistant | Kingston upon Thames | 5 Mar 2016
A productive working evironment with constant goals set to be achieved
I've worked for WH Smiths for the past eight years and what can I say, it is a very good experience where learning to deal with the public is concerned. A typical day will consist of putting out the morning delivery so for this we have to know what is needed to be put on the shelves , some items sold are confectionary therefore we have to rotate them in order to sell off the older stock first so we don't get anything going out of date, because I work in the news department my main role is to serve customers , I aim to do this as quickly and efficiently as possible I need to mange there expectations and I always aim not to keep people waiting, if I find that I am unfortunately holding customers up I will get some support from my other colleagues and therefore try and minimise the waiting time because I feel I should be offering an efficient service. During my years of working for WH Smith I've learnt many things even more than I ever thought I would, I've learnt that a clean working environment attracts customers to purchase things and that the best way to sell anything is infect body language. Acting as an open person draws people towards you and makes them want to ask you for help and assistance its a great way to build a relationship between you and the customer and in the years I've work there I have had a lot of repeated customers which leads to job satisfaction this is what I really enjoy about my job. The management team consists of the store manager the assistant m
ProsThe main pro when working at wh smiths is we have a good working enivironment
ConsThe main con is the wages aren't great even after over time.
2.0
Sales Assistant | Crawley | 31 Aug 2021
Highly stressful and toxic
Initially, it was a nice Sunday job with opportunity for overtime if I offered to do it. I was on tills most of the time and began to do other tasks like replenishing the drinks fridge. However, after a few months the benefits began to diminish and I realised the negatives of working here. Other members of staff would talk rubbish about each other including the people with the most responsibility. A particular member of staff would bully the youngest employees when they first arrived, refusing to help when they were stuck with something. I did not have access to see what hours I had worked for 20 months after I worked there and didn't have access to any payslips for 22 months as well, despite asking on multiple occasions. I did not sign a written contract when I first arrived. Management would force us to do a minimum of 8 hours overtime a week and threaten our jobs if we didn't do it (and this is a clause in the contract which I did not receive..) I always felt like I was going to pass out in the summer months due to no air conditioning within the workplace and felt like I was going to freeze or catch something in the winter months; I was always shivering. Overall, WHSmith is a company which solely focuses on profit. They will happily employ children and give them the responsibilities of a full-time adult as a cost-cutting method. Growth and advancement is possible, but there are limited ways to achieve this. The systems and technology within the company are dated, and reco
ProsEmployee Discount
ConsForced overtime, job security, toxicity within the workplace, lack of contract details, workplace conditions, workload
1.0
Sales Assistant | Gatwick Airport Station | 2 Mar 2019
Poor Management, Poor Pay and Awful communication
- The management is disgusting - Worry about staff having phones on them rather than training them properly - Poor Communication - Minimum wage - Disgusting environment - The shelf's do not get cleaned regularly - Expired bags of chips - The CEO cares more about uniform than actually the important parts of running a business. (thorough stock rotation and having staff that are authorized for refunds) - They are always hiring because staff keep leaving, due to how toxic the working environment is (Not other employees). Their decisions don't come across managers that have experience, or actual knowledge. (Such as, sending a member of staff to work in another area of the Gatwick airport and they have over an hour left until they finish their shift. And there are other staff that will finish hours later (6)) Their break policy is awful. You cant actually enjoy your break (depends really), you would either. 1) (If you Put your wallet (or purse) in your locker), W|Zhile "ON" your break, you would have to go back to your locker, get your wallet (or purse), go to their store (if wanting a discount), get your meal, walk back to the staff room (choice (place your wallet or purse back in the locker), have your lunch (or dinner) "WHILE IN YOUR BREAK". And, go back to the store that you worked at "BEFORE YOUR BREAK ENDS" (Unable to have a full 30 min break (and... You have to deal with people around the airport asking for directions and wasting your time))
ProsDiscount meal deal, transaction discount, other employees, flexible working hours and easy to get a job
ConsManagers, Management, Communication, Training, Break policy, Disgusting working environment
1.0
Manager | United Kingdom | 3 Apr 2020
It's all about the profits and the sharholders,
I started in my early years and had great opportunities to move up the career ladder. I was very fortunate that I worked under the guidance of some of the best line managers out there. I worked hard, I put the effort in, was willing to learn and it was appreciated. Fast forward a few years, I had my own branch to run and again I worked with some of the best senior managers - who embraced what I could offer and gave me plenty of opportunities to move up the career ladder again. My own career path has been very fruitful and fulfilling. Now comes the bad part. The salary was always below average, and had it not for the genuine desire to learn and grow, I wouldn't have stuck to such an underpaid job. As WHsmith started this culture of cost cutting, over the years, there is the expected redundancy exercise that takes place every year. It's got to a point where it's nothing about the hardworking staff anymore, it's all about what costs they can reduce in order to show a profit on the balance sheets. The amount of stress that anyone, from sales assistants to managers to senior managers have to bear is extraordinary! It got to the point where I had to work 7 days a week, on top of taking admin work home. The stores and post offices are always understaffed, everyone has to deal with customers always complaining about lack of staff. I have been ambushed a few times by customers demanding more staff when I was of course helpless.Staff call in sick and there's no budget for calling some
1.0
Sales Assistant | Manchester | 9 Oct 2019
The worst company I have EVER worked for.
Don’t work here. I worked here for a year and a half and it was torture. I was grateful to work because I needed the money but it isn’t worth it. They make you do so much for minimum wage. Sometimes you’ll be serving customers and they expect you to do stock at the same time whilst cleaning and remembering to do food scans and security checks and if you forget anything they give you a hard time. I got a long with some of the staff members. But one team leader used to call me an idiot and a pillock?! For facing up stock. The amount of times I cried and I just said to myself just a little longer. I can thankfully say that I don’t work there anymore. Also they expect you to give 4 WEEKS NOTICE?! who’s gonna do that? I couldn’t do it and only gave two weeks they said this was fine and then didn’t even pay me properly and have been ignoring me since. If that’s not bad then the customers will make it worse. Theft everywhere you go and you’re meant to have the emotional capacity to take them swearing at you for trying to stop them stealing. Management constantly down your neck coming for inspections to make sure your offering things at the till and everything’s been done properly. Also did I forgot to mention that other team members don’t stock rotate? So when a customer wanted a bag of crisps she found that is was 4 months out of date? Yep. joke I tell you, JOKE! It’s just funny to me because before I left they tried hiring loads of people and they handed their notice in straight a
ProsErrm... can’t even think of one. Oh yes, i didn’t work weekends.
ConsWhere to start?
3.0
Sales Assistant | Cheltenham | 11 Sept 2013
Busy, Stressful but fun workplace.
A typical day at work would be arriving, sorting out the newspapers, putting inserts into the correct newspaper and stocking them in the newspaper stands. If there's time before we open I would tidy around the shop, if not then I would usually go straight on tills as the morning is very busy. This would usually continue until my break. After my break I would either go back on tills if it's busy, but if not I would have to tidy the shopfloor or put stockout from the delivery or get stock from the basement to put out on the shopfloor. Whenever the till bell rings I would have to go and help out on tills because it's too busy for one person to be manning. The day continues like this until it's home time. About half an hour before we close, myself and a co-worker would collect all the newspapers in, count them, mark it down on a sheet and bundle them, ready for them to be collected the next day. I learned a lot at this job, including newspapers, magazines, how to handle the general public but also this job helped me to develop my skills as a person. The management were nice enough and always there if you needed help or had a question. Although sometimes it felt like you couldn't approach them if you didn't know something because they would get mad. My co-workers were absolutely lovely and made my shifts very enjoyable. Due to the co-workers being slightly close to my age made it very easy to get on with them and form friendships. The hardest part of my job w
ProsDiscount, usually there were items in the stockroom free to us, food, drinks etc.
Consrude customers
3.0
Customer Assistant | Luton Airport | 3 Sept 2013
Great Location to work
A typical day as a customer assistant at WhSmith LondonLuton Airport consisted of a 7pm start , where you had to check the rota to see which shop you ment to be in and until what time (4shops) , after signing on to a till my job was to check and remove any out of date food from the fridge this included smoothies and juices .Using a SMD scanner I would log how many of each product had been taken off the shelf's and disposed and how many were remaining on sale , by 8pm the new sandwich delivery would arrive and you would need the food to be unpacked and put into the fridge within 20 minutes, whilst putting the sandwiches out u would also have to make sure no item's where missing , once this was done you have to check and log the fridge temperature on the due dilgence sheet every4 hours . Newpaper's are a big part of y people come into WhSmith's travel stores and the papers would have to be counted , logged , strapped up and put into cages and be put outside the terminal bulding at the designated collection point . In the morning the same would have to be done for the new papers counting them and ticking of the quantity's on the delivery sheet's cages would den be put back into the stock room, morning new paper delivery's would consist of 2 delivery's. Being on the night shift would mean pulling stock forward aswell as stock replenishment , cleaning and tidying the store would take place throughout the night , as a 24hour store our aim was to keep standards to a high
ProsStaff discount of 12%
ConsLong Hours, Bad Management

Questions and answers about WHSmith

Do members of staff get free discounts?
Asked 18 Mar 2017
I have received my discount card after 3 months and the discount varies on the product, in most stationery items its 25% occasionally 50%. Even if you don't receive the card I am sure your colleagues will let you use their staff discount( my colleagues did)
Answered 4 Jan 2022
After 3 months probation period. You get 15% discount card. If you work in a travel store you get the discount only in your own store, as well as all other high street stores.
Answered 6 Sept 2019
How are the working hours at WHSmith?
Asked 11 Apr 2017
The working hours in a travel store (railway) consisted of a morning shift (6am-2pm) and a back shift (2pm-10pm). You got 30 mins unpaid breaks in between your shifts as well.
Answered 6 Sept 2019
The working hours at a travel store (railway) consists of a morning shift 6am-2am and back shift 2am-10pm. You get 30 mins unpaid breaks in between your shifts.
Answered 6 Sept 2019
Do you employ teenagers (13-16 year olds)?
Asked 7 May 2017
They employ if you are close to getting a national insurance number (15 years 9 months)
Answered 29 Apr 2019
Zdrvei te iskam da rabota na 16 godin sum
Answered 17 Dec 2018
What should you wear to an interview at WHSmith?
Asked 23 Feb 2017
Casual but smart comfortable clothing
Answered 10 Jan 2022
Shirt, tie, formal shoes and decent trousers.
Answered 20 Oct 2020
What questions did they ask during your interview at WHSmith?
Asked 9 Oct 2017
I had a 1-1 interview. For a job like this it's more about your personality. Just try to get on well with the interviewer and learn some facts about the company's history.
Answered 20 Oct 2020
I did a group interview. First off we had to do an individual maths test, then we were given scenarios and 4 statements and had to order the statements in which we would act. Lastly, I was then asked why I should be hired over everyone else in the room.
Answered 31 Oct 2019