If I can do one good deed for today, it would be to reach as many people as possible to warn them off for even thinking about applying to go work in this place.
2 great ops managers were coincidently 'moved on' to pastures new. Great for them believe me!!! as well as the head of kitchens and bathrooms, he done his job, reached his targets, then disappeared . I salute all 3 of you!!
One was replaced by a pretty sound guy, that to no fault of his own, didn't really understand the ways in which it worked.
The other fraud was about as useful as a chocolate teapot! there's nothing worse getting a patronising email at the end of the week, after breaking every single health and safety rule in the process in a warehouse to reach your targets, that it's stock can only resemble trying to fit a watermelon through a polo. Don't forget the 2 metre rule lads! After breaking our backs for god knows how many hours a week, youd be sure to find your inbox with an email right up top from that famous name................... HAVE A GREAT WEEKEND GUYS!.................... Please!!
I didn't need to see what the new head of kitchens and bedrooms was like as he never even came down to introduce himself to any shift. So that really shows what your big boss thinks of you.
But don't worry guys..... For all the stuff you put up, we're gonna put the coffee on free vend for you for 24 hours and give you a free burger every 6 months to soothe your aches and pains........Gee thanks b
ProsIt's very hot today.
ConsPretty much everything.
Customer Service Representative | Dorking | 29 Dec 2021
Bad pay, long hours, two faced colleagues and sneaky management tactics
I started Wickes shortly after quitting my previous job which I had been at for a year and a half. On my first day at Wickes, everyone seemed nice at first and most of the tasks were straightforward. The computer based ones required a bit of navigation practice on the system but easy enough to get the hang of.
The workload was knackering and the pay was very shallow at National Min Living Wage rates along with very little reward or career advancements that could be made from working with Wickes.
The issues slowly crept up as time went on when I noticed particular staff would say rude things about a couple of members of our team that they did not like much. I also once got the same treatment one occasion when my colleagues thought my headset was off. I decided not to surprise them with a response of acknowledgement as I didn't mentally have the energy that day. Other times would be when the management would not let me choose Holiday dates by claiming they couldn't and that they would ask me other times, which happened a few times.
The management were very sneaky and judgemental and often liked to assume the worst to maintain a somewhat passive aggressive level of authority. No matter how hard I worked there was always a complaint that I was 'too slow' at the task or slacking, sometimes even WHILE performing the workload.
For instance, I got in trouble by the management team for apparently 'refusing' to call for help when I was alone on tills serving a large line of custom
Terrible ruled by people who have never seen how a store works
Where to start say you get a competitive salary, don't make me laugh there is nothing competitive about it its the worst out of all the DIY brands in the UK. not to mention that there is no bonus for overtime or nights. they offer a thing called gainshare where if you earn your stores budget you get bit more money but you don't get it the month you hit it oh no you get it 3 MONTHS after and the first time you get it, it will be nothing as you have to keep building it up. So not only does everybody have to play apart so does SHOWROOM who get commission on top so half the time they don't care and and all shopfloor will work their buts of for nothing.
Holiday is a joke as sure the pay is fine and all nothing to shout about but trying to book it is just terrible as this might vary from store to store but they might decline your holiday for stupid reasons and when you question them they will forget why or just push you to the side so they don't have to tell you. My holiday got declined because I was overlapping with someone. Wasn't till I checked that I was overlapping with someone on tills, I'm SHOPFLOOR not tills and I still didn't get my holiday, but yet if your on the good side of the managers they will overlap you with someone. this week 2 people was on holiday leaving me on my own on shoopfloor on a Saturday. But this may vary depending on store to store.
The work yeah its easy till the company decides to change something without testing it and it makes your job ten
Consno bouns, no extra pay, no early finishes, might be required to work one weekend, week by week rota, no food machines
Where do I start? Honestly where to start. Wickes don't invest anytime in their people. You can express an interest in a certain endeavour and you'll never get it unless you're a relative or very close friend with management. This is what makes it an uphill
I'm writing this review extremely quickly because Wickes isn't even worth wasting my breath or time on. However trying to let people know not to work there is worth it as I wouldn't wish working there on my worst enemy.
I honestly could write a book on my experiences. LITERALY write a actual book. It's that much of a joke.
If someone dies you are only allowed a maximum of 1day off due to them "needing you". But if somebody stands up for themselves they'll find a way to fire them. So much for "needing" staff.
Which brings me to point 1- job work/life balance. If they need you for overtime and you don't fit the time in to do it that's it you're public enemy number 1. Your average shift will be either 6:30-4 or 11-8.
Point 2- salary/benefits all Wickes provide you with is a payday on the 15th of every month and that it all. During the winter months you will go back down to your contracted hours. They will say "sorry even though we are a multi million pound company we can't afford to give out any more hours"...until one of the big wigs high up announces a visit then they ask everybody to come in and those who don't are public enemy number 1.
Point 3- job security. Well they'll put you on a low hour contract s
ProsAfter working there for umpteen years you start getting some leeway
The typical day at Wickes begun with setting up the tills and assigning cashiers to a designated till. After setting up the tills, a daily jobs list needed to be created and members of staff assigned to each job, this required man management skills and excellent communication. Following this, it was essential that all jobs reached completion within a set time period in order to finish the jobs set for the day. This particular task would require the need for continuous communication in order to ensure all tasks were performed and reached the appropriate level of quality. High levels of customer service had to be maintained, this involved delivering a professional customer service experience, ensuring customers were provided for effectively and efficiently. Customer complaints also had to be managed. This was occasionally difficult due to aggressive and abusive customers, however, it was my job to ensure issues were fully resolved in a professional manner resulting in a satisfied customer, willing to return. I took pride in resolving customer complaints as most customers then returned to the company. At the end of the shift, tills had to be cashed, this involved cash handling and ensuring that the paper work matched transactions.
My time at Wickes gave me the opportunity to discover and develop my leadership and communication skills. I also established the ability to work in a team, and expand my social skills by working closely with my co-workers. I learnt customer servic
ProsJob variety - Opportunity to meet new people, challenging tasks and handling customer issues
ConsAT TIMES -Dealing with difficult customers, however this allowed me to show my professionalism and problem solving skills
Stressful, poorly managed, rude work colleagues and dealt with.
When working at wickes at the start it was amazing everyone was so nice and welcoming and it felt like a second home around 6 months in the store got a new manager and things where still going so well everyone wanted to work and work hard a small group of us would work a lot harder than everyone else to uphold the store. But this is when everything changed because we worked harder and longer than most staff , we then started to see changed we were being given all the late shift 4/5 a week every day (there was no fairness done with the rota) the same people got all the earlier and the rest of us got the lates.
Furthermore if you where to ask or give them a head up you would like a early or different shift through out the week as you are doing all the unsociable hours you where told you have to do what fits the Business needs. But when your other colleagues moaned about their shifts they were changed.
There is only one manger that actually felt like they wanted to help you and would sort out your problems the rest where happy doing what ever as long as it didn’t cause them to much stressed.
I have been a witness to how a place of work, to how that place of work can suck the life out of you as a colleague and no work place should do that to a person. They put alot of pressure on a small Minority of their staff to carry the whole store when the rest of the staff come in and do a bare minimum job for minimum wage.
After a few years went by I had worked in other Wickes sto
ProsOne nice manger, Some of the colleagues are really kind and nice but that’s about 7 of them out of 30, Sick pay after a year of working there
ConsLong hour, The same people have to pull the weight and get slumped with the horrible shifts, No one is treated fairly, Girls don’t get the same work as the boys ( rarely aloud on shop floor), A handful of colleagues are rude to customers and staff and management don’t deal with it, Expected to do what the business needs with no thank you
Working at Wickes was greatly enjoyable on a day to day basis. The people I worked beside were a thrill to know and we all got a long like a bit of a family, a real tight group.
My average day at Wickes was very, very busy, which I loved. I was constantly taking leads off of customers for the design consultants to get a rough idea of what they want for their kitchen, bathroom etc. I made a lot of sales myself, which I loved as the commission was great. I also made a spreadsheet at the end of each working day displaying how many sales, and how much money was made in the showroom that day. I also did a lot of installment payment chase ups to customers that had not been paid, which was great experience for my later job at Thornton Springer.
The Store Manager was brilliant, everybody loved him and he was a great boss. But my actual line manager who was the Customer Service Manager, was a lot less popular, she didn't seem to make many friendly relationships at work, she was extremely condescending and refused to talk to her employees as an equal, this was the opinion of a vast majority of the staff working in the store. Eventually, the Store Manager was replaced as he looked toward career progression and changed companies. As of then, the new Store Manager decided all of the temporary contract staff as me and many others were, were to be let go, whereas we were promised permanent contracts by the previous store manager.
The hardest part of the job was the huge distance
Very low pay for what is expected. Salary paid is ridiculous as you end up doing 50/60/70 hours per week, it worked out at less than minimum wage. Regionals managers are useless and have no clue how a store actually works. They expect blood and give nothing. The company is going more and more downhill every day. The new thing is that people who spend years working their way up through the company, dedicating their lives are worth nothing. The focus is on bringing in external managers who can’t even do a refund and paying them 10k more than someone who knows the store and company inside and out.
And don’t even think about leaving, especially on salary. You are paid two weeks in advance so should get two weeks pay when you leave plus holiday. I just left, worked my full notice and did everything I could to handover properly. First wickes issue was not paying me at all on my last payday. Apparently they cannot complete the basic maths of half a normal salary so recalled it to recalculate. No communication to tell me. I couldn’t pay my rent or bills as they are all set to come out that day and due to lack of communication I couldn’t put in place contingency plans. They quoted 15 working days until I got paid. They eventually paid me nearly a week later after myself and my old store manager chasing but still messed it up. It seems the incompetence of the company spreads to maths, they couldn’t calculate half my salary and have underpaid me by £300. That won’t go far to pay all
Customer Service Representative | Kent | 25 Feb 2021
Wickes is fine, as long as you enjoy being a drone. In the time I was there I had two managers (out of six - yes, the turnover is that bad) who I actually thought gave a fig about the place and staff. One pitched in whenever and worked his behind off with the team (impressive) and the other took note of colleague ideas and issues and actually listened. A few of the supervisors merit a mention too, as they seemed to be the only other part of the management team that seemed to give a darn about the staff. Overall however I wouldn't recommend the place as a good employer. Most of the management I experienced gave little regard for their staff, except for their favourites. Contrary to their ads they don't value input and ideas, don't regard staff as anything apart from drones to be ordered about, and value you as long as you keep your opinions to yourself. As for development and advancement they are virtually non existent. Training and product knowledge sessions, while reasonable when I joined, soon evaporated and after that it was left down to the individual to find out about stuff. Teamwork suffered from the aforementioned favouritism, and the cliquey nature of the team. And jockeying for promotion is virtually pointless. After years being there I was finally offered a spot miles away, the travel to which would have meant a pay CUT and left me on less than minimum wage for the hours put in, after travel expenses. If you're looking for a job to keep your head down and
ProsOnly the staff discount.
ConsDisinterested management; Little training or opportunities.
I worked at the Oldham store with another design consultant who had worked for Wickes for over 14 years. He and the showroom manager worked the rota so that we had at least one of the days off at weekend which was unusual for a DC but it worked OK.
The training course was held over two weeks and was really good.
My showroom manager was keen to help out in the initial stages but as time went on she spent most of her time covering the general manager and the front end.
The hardest part of the job was working in a 2 DC store that clearly had not enough work for only 1 DC. I was given the same sales target as the established DC of 14 years with no allowance for a new starter trying to get my head around the systems and I ended up having to pull my own leads which wasn't a problem but I felt as though I was not part of the team at times.
I would love to work for Wickes again but its highly unlikely as I have applied 5 or 6 times since being let go after only 11 months with the company. This was a real shock to me as I had over 20 years experience in this kind of role and I have never been treated like that before. I believe it was to make way for a returning member of their team who had left to get some experience designing and selling kitchens eleswhere but I have never been back to prove it.
The most enjoyable part of the job was working with other people in the store who were always helpful and nothing was ever a problem if I was in need of advice when dealing wit
ProsGood products, good commission, share save, pension and staff discounts
ConsIn my case I was in a 2 DC store with only enough work for 1 DC to make any decent money.
Questions and answers about Wickes
What would you suggest Wickes management do to prevent others from leaving?
Asked 21 Mar 2017
People skills, more pay, muck in, your an equal not superior, listen to the team.
Answered 19 May 2021
Commitment to Staff, who have committed themselves to improve the business.
Answered 30 Aug 2020
Do wickes drug test employees
Asked 25 May 2017
Nope, but I feel like it was needed
Answered 22 Aug 2019
Drugs test can be requested.
A store lost half its employees in one evening!
Answered 13 Jul 2019
What should you wear to an interview at Wickes?
Asked 19 May 2017
Dress in a casual smart way. First impressions are quite important
Answered 28 Jul 2021
Dress appropriately and listen to the interviewer without interuption
Answered 14 Jun 2020
How do you feel about going to work at Wickes each day?
Asked 17 Dec 2018
Terrible, exhausted, and general lack of motivation
Answered 1 Apr 2022
Ok not too bad
Answered 29 Jan 2022
What questions did they ask during your interview at Wickes?
Asked 3 Apr 2017
Are you good talking to customers? Is main question that they ask you . Need to be confident even if a customer ask you something your not sure about be honest ask more questions and take them to the computer .
Answered 27 Dec 2019
What hours can you work?
Are you Flexible to do weekends and late nights?