Customer Service Representative | Strood | 9 Apr 2019
Good first job
Although I'm 23, Wilko was my first employer. They rang to organise an interview, and the interview itself felt very casual - it was myself with the manager, who was asking most of the questions, and the assistant manager, who was taking notes with the odd interaction.
The manager saw on my CV that I have an interest in film, so for about 25% of the interview, that's what we spoke about. I'm not the most confident person, but that part of the interview allowed me to converse more freely - probably why that conversation started.
It seemed, very much so, that they made their mind up there and then, as they were asking about my availability in a more direct sense, while they were thinking about what days I could do. As I said I liked practical work, the idea of working in the early mornings came up (shifts starting at 6am until 10am) - something I've had no experience with, but I didn't feel comfortable saying no to the idea.
I left the interview feeling pretty certain I got the job, and a few days later, I got the "Job Offer Call" and so I was invited to the induction day, which was a few days later. The induction day went on from about 8am until 3am - roughly, and there were 4 of us. The day consisted of the expected tour of the store, meeting some of the staff, learning a few basics, but most of the day was spent reading a fairly large health and safety booklet - which made the day quite dull overall, but yes, you should be paid for the induction day!
A few days
ProsFlexible hours, friendly staff
ConsNo equal mix of age groups, Assigned jobs you don't want to do, Initial starting problems
Customer Service Associate / Cashier | Exeter | 5 Nov 2018
Potential to be so much better
Pay - Minimum wage. No extra for Sundays or bank holidays. Zero incentive to work harder or more efficiently. It is laughable how management encourage us to let customers know if they review us online they could win £100 - what’s in it for me? Nothing. There is no reason for going ‘above and beyond’, not even considering the fact it’s a minimum wage job too. There seems to be no ladder to work your way up, as till supervisors are paid the same as the cashiers themself. No incentive to do a harder job!
Hours - It seems many people like myself are contracted low hours, which increases during the busiest times of the year as expected. This doesn’t account for anyone who actually needs the money, a 16 or 20 hour week is common. This is just a load of rubbish as you’re hours will be dispersed over 4 or 5 days guaranteed. Your working week will also have very little structure and pattern, so you won’t really know when your days off are - unless you have been at the company for some time, then you’ll actually be listened to somewhat.
I was given 4 hour shifts 5 days a week for months, even asking management for a change - which was rejected. What makes this so bad is that I have a commute to work each day that brings time and costs to the equation.
Staff - When I started here, I felt very welcome by all the staff. Then, time goes on and I learned of a few members of staff that are extremely rude, to other members of staff and even customers. Quite honestly it is beyond me
ProsAlways something to do.
ConsShort shifts, structure of hours, management, colleagues, pay, technology
Customer Service Representative | Norwich | 7 Jun 2020
Simply unprofessional and humiliating.
I worked at a Wilko store for over a year before I found a different retail job with much better pay and working conditions. I didn't know it at the time, but after working at a different store for a while I realized just how unorganized and strange my experience at Wilko was.
First off, I had a group interview which was something more akin to school activities. They made us work in teams to build structures out of spaghetti and marshmallows, for example, and we raised our hands to answer or ask questions about the job. This was good in a way, because it was basically impossible to fail this interview, however it also meant that you weren't asked personal questions about your flexibility or retail experience etc. I was put on weekday shifts in the afternoon after I began, however this was in the summer holidays and I was soon going back to sixth form for my second year. When I told them I could no longer work weekday shifts they berated me for not letting them know I was a student. For one, I was 17 at the time, of course I'm a student, and secondly it was on my CV that I attended college and this was something you surely should have asked in the interview anyway???
Shortly after beginning I also learned just how absolutely terrible they were at training their staff. I was put on shop floor to begin with which was absolutely fine, but eventually they told me I'm expected to help out on tills and I was sometimes put on them without having yet been trained how to use them
Customer Service Representative | Coventry | 22 May 2020
Stressful, qaulity of life at job very much dependent on your manager.
My experience at Wilko Cannon Park is a story of two exeperiences.
When I first started the management were very accomdating of my Autism and Dyslexia, I was affored the same opportunities as someone else and they always made themselves avaiable to me whenever I needed them.
However after the restructuring in 2017 a new manager came in who took one look at me and judged that I wasn't capable of anything else persides from being on tills. The new manager took me having learning disablities to mean that I would struggle to do any complicated tasks, so when my team mates were being trained on the help desk and how to process orders and deliveries, I was left on the checkout feeling very isloated and depressed.
The manger changed the shifts which resulted in me being constantly on the express till (the fastest one) I often came home feeling completly overwhelmed and upset, that added to the stress of being in my final year uni led me to have a melt down on christmas eve.
When I told my manager about the meltdown she turned it around on me, saying it was my fault for not coming to her first and that she dosen't see why I'm having a problem considering everyone else is doing the same job. What made this worse was that she said this whilst another memeber of staff was in the room acting as her witness, basically to cover her own backside.
After this I was left feeling like the village idoit and for the next couple of months I dredded coming into work. I felt I was
Typical Working Day:
You'll start your shift looking for someone to tell you what to do. After being told by numerous members of staff to go ask another, you'll finally give up and assist another member of staff until told otherwise. You'll more than likely be asked by a customer where something is every 5 seconds of your shift and then be asked by said customer to "Check in the back" despite the item having a 'Not stocked' label on the ticket. Till supervisor will be calling you and only you to go on a till because the members of staff that have been at the company for 20+ years will refuse to. While on the till you will receive moans and groans about the queue and that there's no staff. You'll also be expected to act as store security.
What you'll learn:
You'll quickly learn that people who have been at the company for years are faultless. They do their job perfectly and are the hardest working people in the store. Anyone younger than them or have been there less time than they have are useless. You'll learn that if things go wrong, it's always someone else's fault. When something is in the wrong location, it's ALWAYS the merchandiser's fault. ALWAYS- not the hundreds of people who work the warehouse trolleys during the day. You'll very quickly learn that working at Wilko will take you back to your high school days because you'll be witness to (and more likely the subject of) infantile gossip. If you're lucky, you'll might be till trained.
ConsShort shifts stretched across so many days, not enough staff, complaints from everyone
I’ve worked for Wilkinson in the DC at Worksop for well over 15 years and it’s got progressively worse in that time, and it wasn’t brilliant to start with!
Where do I start?
You don’t tend to get swore at or shouted at as much as you did back then .....only now it’s mainly the childish variety of punishment for basically trying to get on with your nearly impossible to do job, with - unrealistic targets, moronic supervisors that seem to just hang around all day doing very little and shouting the odd obscenity of encouragement, ridiculous break times where you spend nearly as much time walking to the canteen that takes nearly 10mins each way and your only given 25mins for your break. Or maybe it’s purely just not having the right tools or help to do your job or even being properly trained rather than just being shown an instruction leaflet on how to do a certain task, then being asked to sign to say you can do it safely. Or could it be the continuous barrage of inventive ways the so-called “family friendly” company comes up with week in week out to gradually eat away at the moral amongst the workforce!
Basically the company doesn’t care less about “family values” even though they promote it. Enforcing 7 day week working with no two days off together, making loyal employees work every single Saturday and not giving a seconds thought to their circumstances, work life balance or current working agreements that the company has been more than happy to accommodate for
ProsPeople I work with are excellent
ConsAll of the mentioned
Customer Service Representative | Kent | 4 Sept 2018
Sadly Changed Over The Years
I worked for Wilko for just over 11 years. At the start of my time it was a pleasure to work for them, I felt like I was part of a massive family, who appeared to care about me and my colleagues. They considered what your personal circumstances were like, and the even helped people I worked with who were single parents, and just had trouble finding child care at the last moment. The rotas were flexible, so if we had a problem, we could find cover, or even switch someones days around. However, this Is a dream that has long been forgotten by the management team, who appeared to stop caring if we stayed or not. With greatly reduced staff and section leaders, staff were expected to act up without any extra money, and they expected the same quality of work but with far less people available to do the tasks. Management had their favourites, who would grant annual leave for them when they needed it. But for the rest of us, no matter how hard we worked, gave time over for free or just showed excellent customer service, it didn't matter as our faces didn't fit and we got the scraps that were left over. They didn't care that we had young children, or elderly relatives that counted on us, so getting a fair share of the time off was almost impossible. Holiday forms would conveniently go missing from managers desks, so suddenly the chosen ones would get their leave, and then you'd be told that they didn't have any record of you applying for leave, so you couldn't have it. Staff were put
ProsThe staff I worked with were mostly fantastic.
ConsThe poor decisions, management and lack of staff due to budgeting.
At Wilko, hours are reasonable, overtime is often available and the management team are incredibly accommodating for education and other commitments.
At Wilko, shifts vary - one day you may start at 8 AM, another you may start at 1 PM - you're never stuck doing the same thing.
If you're on the till, you're serving customers, some of whom like to purchase National Lottery tickets and scratchcards, as well as handling refunds. Although, if you find yourself on the self scans you will be encouraging customers to use them, helping out where necessary and engaging with customers. You may find yourself on shop floor, pushing out stock, keeping the shelves tidy and assisting customers with their queries.
At this particular branch, the management team are always able to help you out and training is available, depending on what your doing. You don't go in head first, you'll be trained by either management or an experienced co-worker, whether it be scanning lottery tickets or scanning products with an RF gun.
Furthermore, if you've got other commitments, the management team are great - people are happy to support one another in covering shifts. If you're in education, such as college or university, the management are happy to work around you and that is something to be appreciated.
There is a friendly workplace culture, everyone gets along and if you ever need help, you only need ask - whether it be finding a SKU for an item or briefly covering your break. Your colleagues are only a radio (or tannoy) call away at most.
Like any retail role, you'll be working with customers from all backgrounds, dealing with queries and dilemmas
ProsCompany benefits (discounted health insurance, subsidised counselling, training) A generous discount More hours are always available
Working at wilkos as a sales assistant is your standard job when you are young. They provide good working hours, sometimes not enough in Stevenage for some but for me 4-7 hours on a weekend was enough, although I was given more hours when I was transferred to Nottingham so this is not the same for all stores. The people at wilkos are nice and it is a very friendly environment, if you need any assistance co-workers are very willing to help. I think that working at wilkos is also very beneficial to adults with families, as they do their best to give you hours that work best for you if requested. If you book holidays they are likely to let you have them off, I have been declined once however I had given them short notice. You must give 4 weeks notice before hand. However, there have been exceptions where I've given short notice and they've still let me take this time off, so they do what they can for you. Management is very good they're friendly and regularly go through safety precautions and other important material as reminders. They give 15 minute breaks for 4 hour shifts and more if you are working longer shifts, they have always given me a break, unlike other companies which may try to avoid giving you one. I personally never liked being on shop floor as I find it slow paced and quite isolating so I was moved to tills which I much preferred. The salary is fair although they got rid of time and a half on sundays which was always a nice bonus, but this did happen for a lot of
The whole store is unorganised whenever you go no matter what branch you visit. Lots of favouritism/nepotism. Working till 8pm most days. Managers never on the shopfloor. They threaten us continuously with reduction in hours even though they have the budget to give us overtime. If there is any overtime they give them to the same 3-4 people each time. Supervisions are never doing their job. Women given different roles such as sweeping the floor while men do not. The supervisors and managers are very unprofessional. Always speaking about other staff memebers behind their backs to everyone else. During the corona virus everyone else in the high street was given proper protection. While our manager repeatedly told us it wasn’t even real and we shouldn’t be worried about a made up virus. He also spoke badly about everyone who had a week off during the epidemic if they were off sick. And told other colleagues they don’t deserve a bonus. Our Rotas are never up so we never know what hours we are doing. There have been many instances where they change hours while we are on holiday and we come in without knowing our times and get sent home... even though they never informed us of them. The shopfloor is chaos with rats regularly in the shop and no real pest control. Very understaffed and given more jobs than anyone can juggle. Highly racist till members who are not educated towards other cultures. Regularly having backhanded comments under there breath if they have to serve black custom
Where to start...
Having worked for the company for a good few years, I've seen a lot of changes, some for the better, but many for the worse. Like anywhere, it's never been perfect, but it used to be fun at least some of the time, and to a fair extent, you felt somewhat valued. Now, that is long gone. Long serving staff have been effectively binned off, but no replacements to make up the numbers even, so now, what are left, are expected to not only take on more responsibility for the lowest wage possible, they are expected to do the jobs of 3/4+ people. As time goes by, it is increasingly apparent that you are just a number, and should have no life away from work. It is quite clear that management at any level do not care about staff, so long as the job is being done, as a blind person could see morale is at an all time low. Safety is not a priority either, as staff are fast becoming untrained security guards, being put in a serious position of risk. Perhaps if security was reinvested in, and some of the £0000s walking out of the doors was prevented, it would go some way to allowing saved loss to be invested in better staffing levels, and a safer working environment. This would in turn lead to better service/efficiency and hopefully a rise in sales. Sadly it seems to be beyond the comprehension of the powers that be, that investing in and caring for staff can in the longer term, be better for business. The current mentality in reality seems to be short term gain for long te
Immediately upon joining Wilko, I was made to believe that this place was amazing and very lenient, however I was wrong. Upon facing a medical issue, which entirely restricted my stock associate role, I was being told by different managers different procedures and actions. I got shouted at, belittled and indirectly accused of lying about this medical issue; I was intimidated me and quite scared to talk to some members from management. There was no understanding or willingness to adapt to my needs and this was essentially the first time I was pushed to tears. It became prominent that the management were abusive of their authority and used it to their advantage.
From the medical issue onwards I was always being given warnings, taunts for ‘not being quick enough’ and being compared to workers who had worked there for 10+years (bearing in mind I had only been there for 5 months at the time) . The policies and procedures all seemed much more lengthy and unnecessary than they should have been, and it became prominent that they were only in place to suit the company.
I understood that this may have been an experience that I felt only, however within a week of working there, employees were telling me to leave because ‘the salary wasn’t worth the drama it came with’. This shows the lack of care for employees the management system had, if entire teams were only working there ‘for the pay’ or because they felt they had ‘no options left’ for other work places to accept them (for
Consshort breaks, rude and authoritive management and EXTREMELY stressful workload
Questions and answers about Wilko
What would you suggest Wilko management do to prevent others from leaving?
Asked 21 Mar 2017
The management should have an open door policy in place.
Where you can speak in private about any problems in your workplace or at home.
Answered 8 Dec 2020
Stamp out bullying,all staff treated fairly not just managers favourite and friends
Answered 5 Aug 2020
How should you prepare for an interview at Wilko?
Asked 16 Mar 2017
Dress nice, have questions ready , be prepared
Answered 27 Feb 2020
Dont brush your hair look like wurzel gumage and dribble and your be a team leader in no time
Answered 12 Jan 2020
How did you feel about telling people you worked at Wilko?
Asked 16 Mar 2017
I felt proud!
Answered 14 Nov 2020
I'm ashamed that I didn't achieve more in my life so I don't tell anyone I work for Wilko.
Answered 5 Jun 2020
Does Wilko require pre-employment background checks? What kind of background check does Wilko do and how long does it take to complete?
Asked 20 Mar 2017
As previously manager for the company checks are carried out . There are no costs to pay to Wilkos for them to be carried out . Be honest and open . Show enthusiasm and know why you want to work for Wilkos. Ensure you can answer questions on how to deal with various aspects of retail and dealing with customers .
Answered 4 Feb 2019
A reference check is required
Answered 30 Dec 2018
Why did you leave your job at Wilko?
Asked 21 Mar 2017
The store manager stuck me on till where I began to rot mentally. No variety.
Answered 5 Jun 2020
End of Xmas contract and I Really couldnt
Wait to get out. Awful till supervisors and very clicky back stabbing staff members.
I would recommend you stay away.