Ok, so you're getting told off even by getting 1 minute late? that is crazy isn't it? especialy that the buses are often very late in that area. 1 year ago, when there was a lot of snow and people were not able to come, the manager wrote an official letter telling us that it was wrong we didn't come, and if we do that next time there will be consequences, they DO NOT CARE about employees safety at all.
Yeah, they don't care, the job I was doing (putaway), and most of the other jobs on site, require you to break "safety conduct", in order to reach your KPI. You heard me right, you need to push your trolley very fast, you need to forget about checking if there's someone passing when you're leaving the aisle. You can't focus on lifting heavy boxes correctly because there is NO TIME for that. All what matters for them is a KPI, nothing more matters, Your first name is your handscan number and your second name is your performance assinged to it.
When you don't reach your KPI, you're getting called to Team Leader's pod, where you're getting told off, and possibly getting a "recorded conversation", when you get 3 of those, they will put you on "performance managment", where you're getting trained to break even more rules to reach your KPI.
The worst part about this job, is that you're getting told off by the Team Leaders, who don't do anything at work, during the time I was transfered to better position where I was able to watch team leaders everyday's job and most of th
Prosyou can meet many intresting people, you can improve your langauge, if you're masochist you will love this place, if you're sociopath/psyhopath you might love becoming a tl here
Cons"flex up system", expensive canteen with bad food, VERY BAD managment who doesn't care about your well-beeing at all, kpis impossible to reach and still you're getting told off for not doing them, constantly getting monitred, can't take toilet breaks, can't take water breaks without beeing told off.
I spent one of the worst periods of my life here, working in the chill section. Part of why it was so bad was down to staff. I was treated horribly by certain colleagues. One colleague would not stop interfering with what I was doing: I was with another (one of few good ones) who was good and showing me the ropes but the other guy wouldn't shut up and stop telling me what to do. Another incident occurred when I was told to do something by a supervisor and then another colleague had a go at ME because I did something the supervisor asked! He practically screamed in my face: horrible!
Then I came in one Monday morning to be told it was my day off. I was not notified of this either by staff or the rota. Regardless of being annoyed at coming in when I was supposed to be off with no apparent warning, I was eager to get home. I then received a phone call hours later from a "higher up" who informed me that supervisors felt I was not doing a good enough job. So... based on that, the supervisors had clearly already made a decision BEFORE I came into work that day. They made me come into work, knowing that they didn't want me and were fully intending to get rid of me, sent me home claiming "it was a day off".
Now. Was I perfect at the job? No. Nobody is. But I tried hard and for my first job I took a pretty good attempt at it. Another guy who started with me got kicked out the chill earlier than me (he lasted days). In my opinion, I actually think he was better than me and they s
ProsI'll be fair: the canteen was nice but that is all
extremely high turn over in staff! only good thing is the pay. no time to have a social/family life! they give you a Christmas rota scheduling you to basically work 6 days a week with 1 day off from October to the end of January,(this is enforced overtime) only giving you a verbal warning of the Christmas rota coming into effect, then you get handed the new rota expected to change your shift pattern immediately. they do not care about your child care needs and expect you to have it covered at a moments notice, without you knowing what our rota will be. They treat English people poorly! you get put onto their warning system for being off sick even when a doctors note is provided and you are off sick due to the air quality and poor dust/dirt management in the ambient section. effects your breathing. some staff are lovely but the foreign staff think they own the place and bully you. management is extremely poor, when you report issues they do not deal with them correctly, and they issue out orders to their favourite staff, leaving you with the worst of the orders and this affects you target, then they moan at you and threaten disciplinary action when your targets are not met. the target of 190 cases an hour is ridiculous because of the size of the warehouse and the ratio of cases/location per order. management do not like you reporting problems as this means they have to actually do some work if they see fit to deal with the problem at all. it is an extremely terrible company t
Conseverything you can think of
Transportation Supervisor | Thurrock | 25 Aug 2016
Franchise mentality, limited training and progression.
A typical day can be overseeing the work and shifts of up to 150 drivers. I aid in their day to day work, any issues they may occur with their work, truck or site of delivery.
I report the previous days figures to both XPO and Tesco management. I have to debrief drivers for any failures to follow procedure, report to the fleet engineering department to keep our vehicles well maintained and serviceable.
I answer phones, emails and managerial queries regarding events or previous days.
I have learned a vast amount within this role, I knew little next to nothing about the fuel and logistics industry before taking this opportunity, I have learnt about the legislation, guidelines and practices in place to make the fuel distribution safe and efficient . I have learnt to resolve common and unusual issues to fulfil our customers demands.
I have learnt a vast amount about the procedures of fuel loading and delivery, the trucks and their make up and my geographical knowledge has become broader with time.
The direct line management, gave me a good opportunity over 4 years ago, upon starting at the company it appeared that the sky was the limit, and large responsibility would be given to those willing to prove themselves with very little background or knowledge. It has become apparent in recent years that this is no longer the case, that little extra training is given even when requested and there appear to be no steps to further those hungry to learn more and gain extra qualificat
Was deceived into thinking this was a great place that paid well and was fun. RUN from this company as fast as you can. They only care about the TOP customers, if you're not billing over $25,000 a month, your customers freight will NOT be shipped as the procurement reps are told to only work on the tops customers loads and nothing else.
The environment is horrible. People are allowed to make racist, sexist and homophobic comments and management allows them and even joins in. It is by far the most unprofessional place I have ever had the displeasure of working at.
All they care about is how many calls you made today and how many new customers you added. Forget the fact that your loads wont get shipped because they wont cover them. Just add a customer, give horrible service and not pick up their loads and lose them as a customer but you better be on the phone getting more new customers. It happens all day, every day. One "team lead" sent out an email to EVERYONE that said "Don't call the Russians, they are commies and don't believe in God. They will jack up the rates on good Friday. STOP CALLING THE GODLESS COMMIES" yes, this actually happened and NOTHING was said or done to him.
The pay is a JOKE, $30,000 base salary with no real commission structure. You can get better pay working at WALMART.
The company NEVER pays it's bills, the internet/phones have been shut off multiple times. They don't pay the carriers and carriers refuse to haul loads u
ProsIt's a job with some income and insurance
Consmanagement SUCKS, they are racist, sexist, homophobic, hypacrytical bigots.
I began working for Norbert Dentressangle as an Administrator in a small, busy office in our distribution centre where most of Marks and Spencer’s stock was held. My key roles involve; liaising with other departments to take the most quick and accurate action to resolve any error that occurred that day via emails and making outbound calls. I developed within this company in a very short period and my skills and effort was recognized therefore my responsibilities and duties increased. In between my basic role my I were taking inbound calls from Marks and Spencer’s stores from all over the world regarding their delivery and any complaints. The main queries on a day to day basis include; missing parcels, late or non delivery, delivery errors as well as packing errors along with guiding stores on how to use their system. I would then have to make a decision on what the best resolution is during that phone call to store and assist them in what to do next. After the phone call and depending on the situation I would then create a spreadsheet which I then send over to the correct department to take the appropriate actions. Alongside of handling these duties at the end of each day I will create five different documents for the higher management in different sectors to analyse the situations and problems occurred on that day to prevent the same thing happening in the future. This role has taught me to think on my feet as well as using my own initiatives to solve any problems in a quick
While the workplace and staff are good, the work is very physical and there is much pressure to achieve targets, even to the point of having to "earn" a "perk break" in addition to your statuary 30 mins. which is the only recognized break you get in an 8 hour shift.
Management and communication is poor and staff benefits are virtually non existent.
Due to the high turnover of staff there are always a lot of new faces around and plenty opportunities to get trained on different equipment
There is at present opportunities for plenty of overtime though this may change as they are proposing changes to 24 hour 7 day working patterns which is causing great concern among existing colleagues.
A typical day starts with a briefing to assign the various duties for that shift, then full tilt into the job. A 30 minute break comes about 3/4 hours into the shift and depending on your performance a 15 minute "Perk Break" may be taken about 5.5 hours into the shift then work until the end of the shift.
There is a reasonably priced canteen serving a good range of well prepared meals.
Vending machines are there for when the kitchen is closed though sometimes there isn't very much available especially on the night shift.
Morale among staff is currently very low due to poor communication and the proposed changes the working practices which stand to impact greatly on people's personal lives.
The workplace culture is such that a lot of new staff come and leave quite quickly and a lot
The culture here was horrible and one of the worst I've encountered. Its busy, which most places are, but there was a real culture of "its always someone's fault". Every day was a great fear of not getting things done. You can work as hard as possible, not be able to do anymore, and still end up getting in trouble.
A very thankless organisation that seems fine when you start, but you soon get to see how fake it is. The Senior management are fake, untrustworthy and the best way to get through the day was to say nothing to anyone.
Everything was always someone's fault. Even if a tornado hit the site, it would probably be someone's fault. A lot of people felt it, but were just too scared to speak out for fear of what would happen to them. Never seen such fear in people in all my life.
The turnover is huge and its no surprise . Use this place as a last resort in getting a job. Unless you want to see senior managers throwing their weight around and making life hard.
Not been in a place so fearful in all my life. Even school had more freedom. Micro management rules in that place.
When you start, you are told about how caring and great it is, but in fact, you find out that it is nothing of the sort. They want you to report accidents, and say its to help others, but really, it was just so that if you dont report an accident, however small, they would use it against you.
The hardest part of the job was trying not to get stressed and cry. People have
ConsLong hours, culture, pay, favoritism, bad leadership
Great place to work if you can cope with the type of work involved.
I worked at Xpo (coop) Andover for 2 1/2 years and loved my time there. If your looking for a job just sitting on your bum driving from a to b then don’t apply but if your looking for a rewarding driving job where every day is different then work here!!
The relationship with management is what you make of it! I got on well with people there, they’ve got a tough job to do so do have their bad days but all in all they are a good bunch of people. I’d only say the people above the TM and supervises are disconnected from the rest of us. The important meetings that involve drivers salary has been put on hold because of Covid yet others meetings to change rotas etc manage to still go ahead.
The real negative for me was when they changed the rotas. For me personally that meant having 1 weekend of in 3 to about 1 weekend in every 4 months!! It was all done without anyone’s personal life’s considered. Xpo are coops customer and does exactly what they want them to do.
In saying that if you get on with your job and do what your asked to do then it’s a fantastic job.
You do anything between 1-10 drops! But average 4/5 a day. You get put on a set starting time which are - 00.00-04.00, 04.00-07.00, 07.00-10.00, 10.00-13.00 & 13.00-16.00. If your class 1 you could be trunking to one of the other depots. The drivers are a really good bunch of lads and all look out for each other.
It’s a 48 hour contract and if you go over that you get paid overtime of time and a third.
I entered the workplace under the guise of temporary work as a picker and packer, however whenever they saw fit, I was given additional jobs such as tote cleaning, that wasn't the problem, but the sheer amount they expected me to do per hour ended up impacting the quality of the work I was doing. I even watched as my coworkers ignored the responsibilities of the job, which were to assure that the totes were clean and place them in a pile, with the clean and unclean divided. I never once whitnessed an employee both hit the quota and do the job properly.
Secondly, they refused to give me a physical pay slip and the website where they uploaded the pay slips was unavailable to me for the first two months of working, due to technical difficulties, this meant I had no physical proof for tax. Worse yet, now that I am no longer under their employ, I can't access the website to get my payslips!
There is also a little matter of the fact that, though I had a two week extention on my contract, which I was supposed to be payed extra for at my usual rate, I was instead given a meager £33.50, FOR TWO WEEKS OF WORK and because of their online-payslip system, I had no proof of being underpayed, thus my attempts to get the money I am rightfully owed are all for naught. They also were inconsistent with pay throughout my entire time working there.
ProsThey did provide lunches for the first week and the work itself was decent.
ConsInconsitant pay, blatant under-payment, online payslips, unreasonably high quotas.
Let me gather my thoughts about working for 2 months at XPO Mississauga XTN (Not to be confused with XPO Ikea Last Mile Miss.)...
Was a temp promised work until 12/29, but was cut unexpectedly around American thanksgiving due to “lack of work”. The HR manager avoided telling me when my last day was (it changed three times) and who’s decision it was. The ending was abrupt but even though I’m currently jobless I feel a sense of relief not to be there anymore and I’m happy to be cut free at the end of the day from this absolute nightmare of a job.
From day one you’ll notice their Dixie building is very dirty. On several occasions I’ve seen one very tired janitor walking around but I’m not sure what she does all day. The women’s restroom on the 2nd floor has had dried liquids running down the wall the entire time I’ve been there. You won’t want to bring a lunch either for fear of bacteria through their dirt-crusted employee fridge. Free coffee is very generous from management but never see anyone drinking it so draw your own conclusions...
The job itself is basically trying to get your own assignments done while being barraged by non-stop customs bond, damage and shortage calls because they are so understaffed that although employees work their hardest all day every day, they are extremely overwhelmed. Because the volume and nature of work for this call center job is directly affected by mistakes other employees or even customers make it gets much harder when everyone everywhere is making mistakes (e.g. not inputting correct delivery information or not getting a bond cleared for two weeks that is on y
If you make this a career, please invite me to your retirement party.
I worked in the display area at the Quaker Oats facility. My typical day started off at 6:30 a.m. We would all gather for a brief 2-3 min morning meeting. An old non cordial, guy (supervisor) would go over what numbers you and your associates completed the day before and what you'll need to complete before the shift ends. After the meeting is over, he'll then assign temps/associates to the line you'll be working at. Keep in mind that these individuals are feeling underpaid, overworked, and not all mentally adequate to take instruction and comply with company standard and policies.
What you'll learn is how to set up, and package displays for Quaker Oat's products. You will learn to read production invoices. You will learn that while you inspect all of the material and product, you'll also have to multi task. The associates should begin and start working on there assignments. But instead, they will take advantage of every second to not do anything or whip out there cell phones when you're not looking. You'll also get associates that will take multiple bathroom breaks that range from 5-20 min. You can not show or express concern. The reason being, is that management is afraid that you'll compromise the temp/associate to walk off the job. SO BASICALLY YOU ARE AT THE ASSOCIATES MERCY. Not to mention that they are short with the training process. Meaning that if you fall into a "I didn't know situation?" The trainer and supervisor will come down on you, and follow up by saying,
ProsIt's only 8 hours.
ConsMeeting company goals, and getting associates on the same page.
Hired to patch holes in a sinking ship, the captains are abandoning ship. They paint a different picture in the interview.
XPO has a high turnover rate. XPO recently purchased a high priced software system that failed and must continue to use it. This transition took place when the company purchased Conway. A lot of their customers are pulling their business because they haven't received invoices in over a year and feel that XPO is unorganized. I was part of a mass hiring done to assist in correcting the billing issues and demand payment for invoices that are over a year old. Most of the tenured employees complain of being underpaid and over stressed and as a result have quit or they are being fired. People are being fired and replaced weekly. Their customer complain of never being able to work with the same account specialist and are frustrated. Most of the long term managers on the floor have voluntarily left the company because of the added stress and are being replaced from employees provided by temporary services. Meaning the replacements have no knowledge of the real issues and are unable to assist on the floor.
They took all the cubicals down, so people are literally working side by side, which lets germs, coughs, and sneezes flow free, but H/R will give you an Emergen-C to mix in your drink if you request one.
From my overview, I believe this company is a sinking ship, the captains are abandoning ship. This ship is not about to sail. They are hiring as many people as possible, barely provide training, in effort to try to pull as much past due A/R as possible for the ship sinks.
ProsSmile and kiss up to the right people and it may be possible to last more than 3mos, They have a lot of potlucks. They have trail mix available whenever you like.
ConsDon't expect to be promoted or to have a long term position, XPO does not promote within to those who already have the knowledge to fix billing issues, They use the 'fire at will' for Texas often.
I would summarize by saying, I was so proud to represent East Coast Air Charter. However, I was reluctant to tell others that I was emploted by xpo.
XPO Air Charter is in existence as a result of the selling of East Coast Air Charter. I was courted by East Coast Air Charter, and relocated from Atlanta to Statesville NC to join a superb team that operated as a family. I absolutely love the on demand segment of the logistics industry. The wealth of knowledge and experience that I have gained is invaluable. When it was East Coast Air Charter, I literally could not wait to get to the office. I usually would log in from home to become familiar with current trips and quotes to be that much ahead of the game upon my arrival.
I thrived at every opportunity to build upon my knowledge, which was normally the result of an issue. I believe those are the magic moments that provide the opportunity to not only grow, but more importantly, that is when the opportunity to develop Trust. That is a word that is often not accepted for what it is, and what it means. Once you have developed Trust, you can then cultivate that Trust into meaningful, mutually beneficial relationships with invaluable Customers. That is precisely how East Coast Air Charter operated at every moment. My Customer communication standards are stellar, to the extent that it was suggested that I communicate and update the Customer less often (It is easier to pull a rope, verses than having to push it.) As the company grew exponentially, we relocated to a much bigger office, and things slowly started to change.
In February of this year approximately 4 weeks before t
ProsIn the beginning, lunch was prepared in the office kitchen by the co-owner, and brought to our desks. In the end, leaving for 15 minutes to grab some food, was severely frowned upon.
ConsTension filled work environment, secret meetings, and a feeling of insecurity that was felt by all.
Senior Customer Service Representative | Louisiana | 11 Mar 2021
Great place to work; one critique on position advancement & talent recognition
XPO Logistics is a great company to work for & I see Corporate offices are CONSTANTLY innovating by trying to find new/better ways to look out for & take care of its employees. XPO is probably THE BEST company I have ever worked for in terms of what I see them doing and what I could bring to the table - but I don't see the recognition, compensation and job title adjustment I should see by this point in my career with XPO. I understand the position I am in was "created" for me but I argue that this position's "filler" title, compensation & overall role in the company should change or at least be considered with the changing in the job responsibilities, increased demand of responsibilities and innovative structuring of the procurement protocol, and continued success of meeting deadlines & setting records and with my continuing to exceed ALL of expectations that I have met within this created role. I feel that with my role ever-changing and evolving and with Corporate associates I've built wonderful professional networking relationships with to back me up, my title, compensation rate and overall position within the company should be re-evaluated.
It is important to note that I have requested this change, to discuss this change, and to make my case with the higher ups in management and even allowed to do so - three months ago. I did a fine job in my presentation who I am, what I am, what I do, and what I deserve with/for/from XPO. I was rewarded with praise, understanding and
ProsGreat work environment. Amazing networking, relations & support from Corporate team. Always innovating to try to make it better for employees.
ConsFailure to advance, recognize, promote or incentivize talented (current) employees - poses risk of loss of good employees
In April 2015, XPO bought out NYC's top messenger company, Urban Express. By NYC standards, XPO is the highest paying messenger company (although any job that pays under $80k a year is not enough to afford NYC's obscene cost of living). Metrocards (a messenger working and commuting necessity) are provided in addition to the hourly pay, which is minimum wage. Weekly commissions that exceed the hourly pay are added to the weekly paycheck. When I worked for them, my commissions were about 30-40% higher than my base hourly salary. By comparison, many other NYC messenger services pay lower commissions than the minimum wage, don't pay hourly, and treat their couriers as 1099/"self employed" in order to not pay taxes or provide benefits and to pay their couriers less than minimum wage. Benefits are unusually good for a company in this industry, with paid vacation days/time off, and holiday pay.
XPO's schedules are later in the day than most other messenger companies (I never started before 9AM with XPO while my previous messenger employers always started at 6AM or 7AM). Most workdays end after 8-9 hours. Some dispatchers are willing to assign the last delivery to an area of Manhattan along the courier's route home. During the holiday season, schedules of over 12 hours are not uncommon due to the increased volume. January and July-August are usually the slowest periods of the year, and the most likely times to have shortened hours.
My biggest problems with XPO had to do with m
Proshigher-than-industry-average pay, get to see a lot of NYC, good exercise
Conshours can be excessive (especially in December), late shifts, borderline criminal management ineptitude, work not suitable for physically unfit
Management is bad pay is good if you stick it out 5+ years
Management straight up doesn't care. Don't work here as a driver if you have family or even like to sleep as it's like swing shift the first 6 years. They start you out on Flex, say everything is by sonority but they call people in to work dock super early so you can't run and then have brand new drivers run instead if they don't call them in too. You loose $100 to $200 every time they do this. You complain to cooperate and that does NOTHING. They tell you policy is this but can't show you it in the handbook. Things change daily, sometimes in the next breathe or manager you talk too (sometimes with the same manager you just spoke with to clarify something). Then senior drivers turn and burn as fast as they can. They don't care if drivers with less sonority are stuck at that terminal and burn their 16. They expect you to help them and then leave you in the dust. There's no kind of cohesion or comradery there.
Their own HR quit mid shift. It is a mess. The night shift manager diverts runs so he can have his flex dock workers be highly paid dock workers. They NEED dock workers but they just use flex instead so other terminals have to pay their drivers to deliver loads instead of their flex workers.
If you work here don't complain or admit anything to other workers. It's like high school where they tattle to the principle to try and get special treatment. There's people that do horrible things where you scratch your head and wonder how they can still work there and then there
Prospay, insurance, vacation
Consmanagement, pay, no set rules or they don't follow their own handbook
Everything at this company is a numbers game. Everyone from investors, corporate, to immediate managers are concerned with one thing only: Numbers.
Every person in the company must find a way to hit their numbers at all costs. ALL costs. If that means, cheating, lying, and doing anything short of blatantly illegal activities, then that is what needs to be done.
As everyone who has experience in statistics or any job where numbers tell a story, you know that they only tell PART of the story. Albeit an important part, but not the whole story. XPO isn't interested in the other part of the story. Their culture is to weed out people or things that are not supporting their specific numbers game until they find someone who will serve up the numbers they need. If you do, it's high praises and high commissions. If you do not, they give you deadlines of termination to pick up your numbers. Often these goals are unrealistic. They ask that you stay longer (10 workdays are expected in all entry-level positions, but this is the start, if you fall behind, you need to stay beyond that to prove you are trying). Or else you fired.
Being on the operations side of this business (which is most everyone) is extremely mentally exhausting. It is not hard, it is actually FUN a lot of times until something goes wrong, which is often. Every day you come home completely used up. There is no concern (at all) for family or a healthy work/private life. The people who make it in this industry ge
Proswork in one of the best corporate business parks around, individual autonomy is good
Consmentally exhausting, management is only supportive when your market is good, WAY overworked
Questions and answers about XPO Logistics
What would you suggest XPO Logistics management do to prevent others from leaving?
Asked 27 Mar 2017
Don’t mess with people lively hoods. People depend on what you say and there jobs to survive. Get it right.
Answered 17 Oct 2019
The management at Xpo do not care if you leave your stay you are only a number to them not a person.
Answered 17 Jul 2019
How should you prepare for an interview at XPO Logistics?
Asked 19 Mar 2017
When they call you make sure they tell you, Their name who they work for and where the vacancy is actually based not just including the general area of where it is. Very unprofessional.
Answered 12 Oct 2020
You won't need an interview. The pay isn't strong enough to create loyalty so they will just have you.
Answered 22 Sep 2020
What is the organisational culture at XPO Logistics?
Asked 19 Mar 2017
Disorganised and uninterested.
Answered 27 May 2019
The organisational culture at Mossend was to extract every second not minute every second from the workforce for the company by the company. This company are using draconian systems and believes to get their goals.
Answered 22 Jan 2019
What should you wear to an interview at Asos XPO Logistics?
Asked 19 Jan 2018
Answered 5 Nov 2019
Answered 4 Jul 2019
How are the working hours at XPO Logistics?
Asked 1 Feb 2018
OK 8-4. Or 6-4. Do night shifts and twilight always changing the hours. Breaks are rubbish too. Get 40 mins all day.
Answered 29 Oct 2019
As many as the mis informed useless managers think you should work. Working time directive???? Nope