Ok, so you're getting told off even by getting 1 minute late? that is crazy isn't it? especialy that the buses are often very late in that area. 1 year ago, when there was a lot of snow and people were not able to come, the manager wrote an official letter telling us that it was wrong we didn't come, and if we do that next time there will be consequences, they DO NOT CARE about employees safety at all.
Yeah, they don't care, the job I was doing (putaway), and most of the other jobs on site, require you to break "safety conduct", in order to reach your KPI. You heard me right, you need to push your trolley very fast, you need to forget about checking if there's someone passing when you're leaving the aisle. You can't focus on lifting heavy boxes correctly because there is NO TIME for that. All what matters for them is a KPI, nothing more matters, Your first name is your handscan number and your second name is your performance assinged to it.
When you don't reach your KPI, you're getting called to Team Leader's pod, where you're getting told off, and possibly getting a "recorded conversation", when you get 3 of those, they will put you on "performance managment", where you're getting trained to break even more rules to reach your KPI.
The worst part about this job, is that you're getting told off by the Team Leaders, who don't do anything at work, during the time I was transfered to better position where I was able to watch team leaders everyday's job and most of th
Prosyou can meet many intresting people, you can improve your langauge, if you're masochist you will love this place, if you're sociopath/psyhopath you might love becoming a tl here
Cons"flex up system", expensive canteen with bad food, VERY BAD managment who doesn't care about your well-beeing at all, kpis impossible to reach and still you're getting told off for not doing them, constantly getting monitred, can't take toilet breaks, can't take water breaks without beeing told off.
Order Picker | Livingston | 31 Jan 2019
A horrible experience
I spent one of the worst periods of my life here, working in the chill section. Part of why it was so bad was down to staff. I was treated horribly by certain colleagues. One colleague would not stop interfering with what I was doing: I was with another (one of few good ones) who was good and showing me the ropes but the other guy wouldn't shut up and stop telling me what to do. Another incident occurred when I was told to do something by a supervisor and then another colleague had a go at ME because I did something the supervisor asked! He practically screamed in my face: horrible!
Then I came in one Monday morning to be told it was my day off. I was not notified of this either by staff or the rota. Regardless of being annoyed at coming in when I was supposed to be off with no apparent warning, I was eager to get home. I then received a phone call hours later from a "higher up" who informed me that supervisors felt I was not doing a good enough job. So... based on that, the supervisors had clearly already made a decision BEFORE I came into work that day. They made me come into work, knowing that they didn't want me and were fully intending to get rid of me, sent me home claiming "it was a day off".
Now. Was I perfect at the job? No. Nobody is. But I tried hard and for my first job I took a pretty good attempt at it. Another guy who started with me got kicked out the chill earlier than me (he lasted days). In my opinion, I actually think he was better than me and they s
ProsI'll be fair: the canteen was nice but that is all
Warehouse Worker | Warrington | 5 Oct 2019
do not work here!!!!
extremely high turn over in staff! only good thing is the pay. no time to have a social/family life! they give you a Christmas rota scheduling you to basically work 6 days a week with 1 day off from October to the end of January,(this is enforced overtime) only giving you a verbal warning of the Christmas rota coming into effect, then you get handed the new rota expected to change your shift pattern immediately. they do not care about your child care needs and expect you to have it covered at a moments notice, without you knowing what our rota will be. They treat English people poorly! you get put onto their warning system for being off sick even when a doctors note is provided and you are off sick due to the air quality and poor dust/dirt management in the ambient section. effects your breathing. some staff are lovely but the foreign staff think they own the place and bully you. management is extremely poor, when you report issues they do not deal with them correctly, and they issue out orders to their favourite staff, leaving you with the worst of the orders and this affects you target, then they moan at you and threaten disciplinary action when your targets are not met. the target of 190 cases an hour is ridiculous because of the size of the warehouse and the ratio of cases/location per order. management do not like you reporting problems as this means they have to actually do some work if they see fit to deal with the problem at all. it is an extremely terrible company t
Conseverything you can think of
Transportation Supervisor | Thurrock | 25 Aug 2016
Franchise mentality, limited training and progression.
A typical day can be overseeing the work and shifts of up to 150 drivers. I aid in their day to day work, any issues they may occur with their work, truck or site of delivery.
I report the previous days figures to both XPO and Tesco management. I have to debrief drivers for any failures to follow procedure, report to the fleet engineering department to keep our vehicles well maintained and serviceable.
I answer phones, emails and managerial queries regarding events or previous days.
I have learned a vast amount within this role, I knew little next to nothing about the fuel and logistics industry before taking this opportunity, I have learnt about the legislation, guidelines and practices in place to make the fuel distribution safe and efficient . I have learnt to resolve common and unusual issues to fulfil our customers demands.
I have learnt a vast amount about the procedures of fuel loading and delivery, the trucks and their make up and my geographical knowledge has become broader with time.
The direct line management, gave me a good opportunity over 4 years ago, upon starting at the company it appeared that the sky was the limit, and large responsibility would be given to those willing to prove themselves with very little background or knowledge. It has become apparent in recent years that this is no longer the case, that little extra training is given even when requested and there appear to be no steps to further those hungry to learn more and gain extra qualificat
ConsLimited progression. Capped salary.
Account Executive | Over | 8 Aug 2013
WORST JOB EVER
Was deceived into thinking this was a great place that paid well and was fun. RUN from this company as fast as you can. They only care about the TOP customers, if you're not billing over $25,000 a month, your customers freight will NOT be shipped as the procurement reps are told to only work on the tops customers loads and nothing else.
The environment is horrible. People are allowed to make racist, sexist and homophobic comments and management allows them and even joins in. It is by far the most unprofessional place I have ever had the displeasure of working at.
All they care about is how many calls you made today and how many new customers you added. Forget the fact that your loads wont get shipped because they wont cover them. Just add a customer, give horrible service and not pick up their loads and lose them as a customer but you better be on the phone getting more new customers. It happens all day, every day. One "team lead" sent out an email to EVERYONE that said "Don't call the Russians, they are commies and don't believe in God. They will jack up the rates on good Friday. STOP CALLING THE GODLESS COMMIES" yes, this actually happened and NOTHING was said or done to him.
The pay is a JOKE, $30,000 base salary with no real commission structure. You can get better pay working at WALMART.
The company NEVER pays it's bills, the internet/phones have been shut off multiple times. They don't pay the carriers and carriers refuse to haul loads u
ProsIt's a job with some income and insurance
Consmanagement SUCKS, they are racist, sexist, homophobic, hypacrytical bigots.
Admin | Warrington | 12 Nov 2014
Fun and Challenged
I began working for Norbert Dentressangle as an Administrator in a small, busy office in our distribution centre where most of Marks and Spencer’s stock was held. My key roles involve; liaising with other departments to take the most quick and accurate action to resolve any error that occurred that day via emails and making outbound calls. I developed within this company in a very short period and my skills and effort was recognized therefore my responsibilities and duties increased. In between my basic role my I were taking inbound calls from Marks and Spencer’s stores from all over the world regarding their delivery and any complaints. The main queries on a day to day basis include; missing parcels, late or non delivery, delivery errors as well as packing errors along with guiding stores on how to use their system. I would then have to make a decision on what the best resolution is during that phone call to store and assist them in what to do next. After the phone call and depending on the situation I would then create a spreadsheet which I then send over to the correct department to take the appropriate actions. Alongside of handling these duties at the end of each day I will create five different documents for the higher management in different sectors to analyse the situations and problems occurred on that day to prevent the same thing happening in the future. This role has taught me to think on my feet as well as using my own initiatives to solve any problems in a quick
ProsExcellent co workers
Warehouse Worker | Bradford | 3 Jun 2019
Not a great place
While the workplace and staff are good, the work is very physical and there is much pressure to achieve targets, even to the point of having to "earn" a "perk break" in addition to your statuary 30 mins. which is the only recognized break you get in an 8 hour shift.
Management and communication is poor and staff benefits are virtually non existent.
Due to the high turnover of staff there are always a lot of new faces around and plenty opportunities to get trained on different equipment
There is at present opportunities for plenty of overtime though this may change as they are proposing changes to 24 hour 7 day working patterns which is causing great concern among existing colleagues.
A typical day starts with a briefing to assign the various duties for that shift, then full tilt into the job. A 30 minute break comes about 3/4 hours into the shift and depending on your performance a 15 minute "Perk Break" may be taken about 5.5 hours into the shift then work until the end of the shift.
There is a reasonably priced canteen serving a good range of well prepared meals.
Vending machines are there for when the kitchen is closed though sometimes there isn't very much available especially on the night shift.
Morale among staff is currently very low due to poor communication and the proposed changes the working practices which stand to impact greatly on people's personal lives.
The workplace culture is such that a lot of new staff come and leave quite quickly and a lot
Office Assistant | Stoke-on-Trent | 19 Mar 2017
The culture here was horrible and one of the worst I've encountered. Its busy, which most places are, but there was a real culture of "its always someone's fault". Every day was a great fear of not getting things done. You can work as hard as possible, not be able to do anymore, and still end up getting in trouble.
A very thankless organisation that seems fine when you start, but you soon get to see how fake it is. The Senior management are fake, untrustworthy and the best way to get through the day was to say nothing to anyone.
Everything was always someone's fault. Even if a tornado hit the site, it would probably be someone's fault. A lot of people felt it, but were just too scared to speak out for fear of what would happen to them. Never seen such fear in people in all my life.
The turnover is huge and its no surprise . Use this place as a last resort in getting a job. Unless you want to see senior managers throwing their weight around and making life hard.
Not been in a place so fearful in all my life. Even school had more freedom. Micro management rules in that place.
When you start, you are told about how caring and great it is, but in fact, you find out that it is nothing of the sort. They want you to report accidents, and say its to help others, but really, it was just so that if you dont report an accident, however small, they would use it against you.
The hardest part of the job was trying not to get stressed and cry. People have
ConsLong hours, culture, pay, favoritism, bad leadership
Truck Driver | Andover | 9 Nov 2020
Great place to work if you can cope with the type of work involved.
I worked at Xpo (coop) Andover for 2 1/2 years and loved my time there. If your looking for a job just sitting on your bum driving from a to b then don’t apply but if your looking for a rewarding driving job where every day is different then work here!!
The relationship with management is what you make of it! I got on well with people there, they’ve got a tough job to do so do have their bad days but all in all they are a good bunch of people. I’d only say the people above the TM and supervises are disconnected from the rest of us. The important meetings that involve drivers salary has been put on hold because of Covid yet others meetings to change rotas etc manage to still go ahead.
The real negative for me was when they changed the rotas. For me personally that meant having 1 weekend of in 3 to about 1 weekend in every 4 months!! It was all done without anyone’s personal life’s considered. Xpo are coops customer and does exactly what they want them to do.
In saying that if you get on with your job and do what your asked to do then it’s a fantastic job.
You do anything between 1-10 drops! But average 4/5 a day. You get put on a set starting time which are - 00.00-04.00, 04.00-07.00, 07.00-10.00, 10.00-13.00 & 13.00-16.00. If your class 1 you could be trunking to one of the other depots. The drivers are a really good bunch of lads and all look out for each other.
It’s a 48 hour contract and if you go over that you get paid overtime of time and a third.
ProsPay, other drivers, hours.
ConsTreatment of lower staff by top management.
Packer | Bradford | 18 Jun 2019
Interesting, but immensely flawed.
I entered the workplace under the guise of temporary work as a picker and packer, however whenever they saw fit, I was given additional jobs such as tote cleaning, that wasn't the problem, but the sheer amount they expected me to do per hour ended up impacting the quality of the work I was doing. I even watched as my coworkers ignored the responsibilities of the job, which were to assure that the totes were clean and place them in a pile, with the clean and unclean divided. I never once whitnessed an employee both hit the quota and do the job properly.
Secondly, they refused to give me a physical pay slip and the website where they uploaded the pay slips was unavailable to me for the first two months of working, due to technical difficulties, this meant I had no physical proof for tax. Worse yet, now that I am no longer under their employ, I can't access the website to get my payslips!
There is also a little matter of the fact that, though I had a two week extention on my contract, which I was supposed to be payed extra for at my usual rate, I was instead given a meager £33.50, FOR TWO WEEKS OF WORK and because of their online-payslip system, I had no proof of being underpayed, thus my attempts to get the money I am rightfully owed are all for naught. They also were inconsistent with pay throughout my entire time working there.
ProsThey did provide lunches for the first week and the work itself was decent.
ConsInconsitant pay, blatant under-payment, online payslips, unreasonably high quotas.
Questions and answers about XPO Logistics
What would you suggest XPO Logistics management do to prevent others from leaving?
Asked 27 Mar 2017
Don’t mess with people lively hoods. People depend on what you say and there jobs to survive. Get it right.
Answered 17 Oct 2019
The management at Xpo do not care if you leave your stay you are only a number to them not a person.
Answered 17 Jul 2019
How should you prepare for an interview at XPO Logistics?
Asked 19 Mar 2017
When they call you make sure they tell you, Their name who they work for and where the vacancy is actually based not just including the general area of where it is. Very unprofessional.
Answered 12 Oct 2020
You won't need an interview. The pay isn't strong enough to create loyalty so they will just have you.
Answered 22 Sep 2020
What is the organisational culture at XPO Logistics?
Asked 19 Mar 2017
Disorganised and uninterested.
Answered 27 May 2019
The organisational culture at Mossend was to extract every second not minute every second from the workforce for the company by the company. This company are using draconian systems and believes to get their goals.
Answered 22 Jan 2019
What should you wear to an interview at Asos XPO Logistics?
Asked 19 Jan 2018
Answered 5 Nov 2019
Answered 4 Jul 2019
How are the working hours at XPO Logistics?
Asked 1 Feb 2018
OK 8-4. Or 6-4. Do night shifts and twilight always changing the hours. Breaks are rubbish too. Get 40 mins all day.
Answered 29 Oct 2019
As many as the mis informed useless managers think you should work. Working time directive???? Nope