merchandiser

assistant buyer

merchandising assistant

software engineer

senior software engineer

ASOS.com

I worked here for 2 years, I established myself amongst the team leaders and even some of the managers. I hit some of the highest performance rates as a picker. Can't say much about packing, but from the people I spoke to on the job it's even worse. This place is literally a health hazard, stress, aches and pains. Whether your stressed because you're scared to take a day off ill which is risking losing your job or stressed because the whole job is just impossibly ridiculous. 

Honest and hard working doesn't get you far here at all. I was a fit 19 year old when I started out and couldn't reach performance. Everything is purely statistics based. Nothing to do with getting orders for delivery, just making numbers for the team leader to present to their manager. You have to learn how to 'cheat' with your RDT or AMT to get the performance rate required. That's how you hear people with ridiculous performances of up to 180%. How? There established like I was and their team leader is letting them get away with it.

My advice, can't beat them join them. If you develop a problem with a team leader there you'll get the sack, one way or another. The policies there are designed in such a way that they can get you up for disciplinary meetings for just about anything. The only way I was able to do 2 years here was by being on the good side of a few team leaders.  

The thing that grills me looking back is how everybody knew how to cheat it, the operations manager even knew, all the team leaders, experienced pickers. It's impossible to hit the targets honestly, the team leaders will tell you different. I can't name names, but the Shrek looking one on the day shift, got his job because he threatened to sue the company over an accident. Not because he 'grafted for 2 years'. That sounds like locker rumour gossip, believe me or don't.

Say good bye to your personal life, get ready for unexpected "your working an extra 2-4 hours tomorrow, on flex so no pay" texts. Flex by the way is working over unpaid, but having that time off paid in the future, sounds fair. However, get ready to work up to 40 hours extra unpaid in the summer and wait until February to get that time off. 

Because I was established there I got favours, the first to get flex down and if I wanted to sit on my backside and put my scanner on 'hygiene' all I had to do was ask. The culture there is very favouritism based. You'll get treated like dirt for no reason unless your one of the favourites.

I left to go to university, I've probably given myself away there, as I doubt many other people have left to join university based on the general brain capacity of the people I worked with. Asos, communicate, transline and NDL all write reviews for themselves on these websites, sums it all up really. Sounds daft but leaving was a difficult decision, the place and culture really does drag you down into feeling like a 2nd standard person, it gets inside of your head and it becomes routine to feel bullied and useless.    

My advice would be to avoid this job, but if your in a situation like I was and you just need to work for money no matter what it is. Keep your head down, get friendly with experienced workers and a couple of decent team leaders, it's the only way to keep the job to be honest. If you want a crafty cigarette, go for one just before another shift starts (about 14:40 is a good time), or when another department is going for lunch.

One word - AVOID. 

Also - why can’t I rate 0 stars? This company isn’t even deserving of a single star!

Working for ASOS might seem like a brilliant idea with the discount and “laid back” environment. Behind closed doors it’s nothing like that.

If you’re the type of person who believes you should be appreciated for who you are, flaws and all, and not moulded into an emotionless robot (who never gets sick/has time off work - key piece of info there), then stay well away. 

You’ll start your job, be promised the world in 3 letters (PDP) and then someone who’s worked there less time than you have will get the job you worked so hard for, over you...Probably because they’ve spent too much time being a TL/PM pet when actually their knowledge is little to none. 

Recognition is non existent, human compassion and consideration is non existent. The urge to make YOU the best you can be in all aspects is non existent. To put it bluntly, you’ll only get all the attention in the world when you’ve done something wrong (IE been off sick). You could do a million and one things the right way and be completely disregarded for your efforts. 

The environment is horrid. “Ever changing” is a polite way of putting it. Staff turnover is DIABOLICAL. The amount of people having to take time off work because of work related stress is embarrassing. And what’s done about it? Not very much. Their idea of assisting those suffering with their Mental Health is to make them even more stressed upon their return to work and then “reaching out” once you’ve left because they want to talk to you about the concerns you’ve raised in your notice letter. 

Everything at ASOS is too little too late. Losing money left right and centre yet they got rid of 2 CRUCIAL money saving teams. 

Managements brain cells are non existent - Decisions are made without any consideration or discovery in to after effects and then shock, the people who ACTUALLY do their work are to blame for not hitting bonus pot. 

If you’re a determined, pro active individual who goes to work to actually work, don’t apply here. You’ll be on an awfully low wage in comparison to competitors, and you’ll watch people earning double/triple more than you getting drunk during “engagement events” (hint - this is where the money goes), and filing their nails whilst heading to the Canteen every 5 minutes for a latte. Oh, and god forbid you use your phone! Keep that locked away. And when you see someone in management use theirs, “always trust they’re using it for the right reason.” (AKA they’re snap chatting they’re bezzo about last Friday night)... 

If you’re desperate for a job, don’t just take one at ASOS Customer Care because of the “exciting” language they use in their applications. “Immediate start” “We are passionate about our people; they’re the future of our business” - HAHAHAHA - Wait your turn. Something better will come along and you’ll be much happier. I can assure you.

Do your physical and mental well-being a favour and avoid ASOS like the plague. 

As a company, they’ll go to any length to protect their precious public reputation and to scaremonger their employees to avoid word being spread of the evil and vindictive work culture that goes on behind the scenes in their offices.

When you start your job with them, you’ll be sold a dream of an employer that values their staff, drives personal development, as well offering great benefits e.g. staff discount, free onsite gym membership, monthly free alcoholic beverages on shift etc (which you’ll end up relying on, to help you cope with their diabolical management), but it doesn’t take long before the cracks begin to show in their cleverly executed facade. 

You’ll have their company values to be “Authentic, Brave and Creative” drilled into you from the get-go, yet you’ll find yourself penalised and labeled as a troublemaker if they don’t like what you have to say. 

Progression and promotion opportunities aren’t rewarded to the loyal and hardworking employees, instead, they’re given to those individuals that spend all of their time gossiping with and sucking up to Team Leaders on company time, rather than doing the work they’re being paid to do. 

Passion and dedication to your role go unnoticed, but they’ll be quick to reprimand you for getting up from your desk to grab a glass of water, being a few minutes late back from your break or lunch or god forbid being off sick when you are unwell. 

This results in extremely high staff turnover and leaves people feeling deflated and unworthy. The number of staff absences related to mental health issues triggered by the workplace is at an all-time high. 

In July 2018, ASOS signed the Time to Change pledge, stating they are “committed to supporting those with mental health conditions without judgement” and yet on returning to work, you are asked patronising questions in a formal documented interview, designed to make you feel guilty and ashamed, such as “Do you understand the impact your absence had on the business?”, which sounds extremely judgement if you ask me. 

If the management at ASOS had an ounce of compassion for their employees, they’d realise that they are not robots, so they shouldn’t be treated like one. It’s about time that they open their eyes and use their ears to start actually listening to the feedback of their staff and addressing the serious flaws within their working culture before it’s too late.

Working at ASOS is interesting. It starts of quite fun and you feel that the training you've received is adequate. Then you get on the floor and for the first month or so you feel that what you're doing is alright, although still a little lost. After a while you realise that whatever was taught in training is not how management want you to do things on the floor. You then go through weekly 121s with your team leaders. The 121s can be good for staff if they have any issues to raise and actually have a mature team leader.

As a standard customer advisor, your day to day life is pretty much always the same. It's so repetitive and boring and nothing ever changes. Eventually ASOS will decide to change some policies or processes that make no sense. (ASOS' motto seems to be, If it's not broken. Lets find a way to change it to annoy our staff). Used to have an effecient department that used to deal with order issue type queries. They got rid of this department and ever since there seems to just be more issues. Especially since they just down graded all the jobs of these people and now have other people working the exact same jobs, but the new people are not properly trained on the processes and seem to create more issues. making the normal advisor job even more difficult in some cases.

Overall, I wouldn't say it's a bad place to work. It's not good either though. Don't believe all the fun, happy things you're told at induction and training. You'll soon learn that it's not all rainbows here and you're treated like a child / like you're in school by team leaders in their early 20's who have no idea what they are doing and have to prance around the office to ask other team leaders questions when their team need help.

Progression here seems to be just as bad as most customer care jobs. You're told that you can progress if you work hard enough. However, it doesn't matter how good you are at your job and how hard you work. If they like somebody who has no clue what they are doing better than you for personal reasons. That person will get the job over you. Popularity rankings are a real thing here. I've never applied for a higher position myself but I know others within my team that have.

I was made redundant unexpectedly last Year and took an agency position working on ASOS returns at the Clipper Logistics site in Barlby. The biggest mistake of my life! The "training" was a joke - the trainer was clearly overwhelmed and my training in its entirety was folding clothes. No packing training whatsoever, no training on the IT system whatsoever and of an induction of eleven eight were Foreign Nationals with varying degrees of command of English ranging from none to poor. There was permanent pressure, bullying and abuse to hit the KPI hourly targets. Every returned item was in a condition varying from grubby to disgusting (underwear soiled with bodily fluids and excrement was completely common and when I pointed out I was not prepared to pack this I was told "if they sell then come back it is more work for you so why complain?") There was a culture of bullying, intimidation and blatant ongoing racial discrimination towards English employees - when I started I was told by my Polish shift Manager " the English have eleven weeks then they are gone". Eleven weeks later the three English employees were told "there is not enough volume of work, we must let you go", the eight Foreign Nationals were all given permanent positions. Supervisory and Managerial positions are traded for "favours" and my experience was that this facility was run in its entirety by what was called by the few UK born employees there as "The Polish Mafia". (UK workers are outnumbered eight to one at this site) And on regular and infuriating occasion I would attend my shift to be told "there is not enough volume of work, you must go home" to then face the humiliation of walking by groups of smirking Foreign workers who were there for overtime shifts when I had just been told there was no work and going home without pay. As a result of the entirely understandable anger of many employees at their appalling treatment Management decided to throw a "party" which was compulsory attendance and the employees had to pay for! Avoid this racist nest of snakes like the plague - I am a proud Man and would rather shovel manure than scrounge a girocheque - but given the choice between unemployment and this Victorian workhouse I frankly feel knowing what I do now I would rather have unemployment. This is the unvarnished truth, I deal on facts, unpalatable as they may be.

Worked for transline group at asos from September until January this year , pay is not great but it is a very simple easy to pick up job and ignore any promises of bonuses these are virtually impossible to hit due to the inconsistent way things are run , the majority of agency staff are shockingly unhelpful , disorganised and unsympathetic though there are a few who are good professionals.In the warehouse which if you are agency staff you will spend 99 percent time there is run by NDL staff called team leaders again the majority of which are unhelpful, immature and very unapproachable , all of which makes for probably the most hostile working environment i have ever known , as agency staff you are very much treated as a second class citizen.This is a very physically demanding job and if you would consider yourself an unfit/less able person i would strongly recommend looking elsewhere or to request part-time unless you are desperate for work as i witnessed on many occasions older women/men of small and quite obviously less abled stature being put on jobs they were certainly ill suited to and probably detrimental to there health and well being for having done so. The equipment especially the trolleys which most likely you will be using daily are in very poor condition and likely to cause injury.After 12 weeks as promised i was offered a permanent contract but only as I had 100 percent attendance in a place where sick days are inevitable especially in cold season due to very poor standards of hygiene and the physical nature of the job muscles injuries are frequent ,in all i would recommend this job only as a stop gap between jobs and only if you are physically fit.Bottom line this is one persons opinion but i assure you it was shared by everyone else at my level i spoke with which was many , perhaps if i had accepted there offer of a permanent contract things might have got better for me personally but due to what I had seen and experienced during my time as am agency worker i did not want to be associated with such a poorly managed company filled with so many for lack of a better word absolute plonkers! Also any good reviews posted on here are most certainly posted by transline agency staff.

I worked as a Customer Support Advisor in the call center ASOS used to have in Belfast (now they are located in Lisbon, as it is cheaper there). 

I was supposed to handle queries through email and social media for the Spanish team. That what I was hired for. After a few days of starting my job, management suddenly demanded that we took UK calls as well (even though ASOS is not supposed to have phone support, but they do, and they charge crazy amounts of money for each call). 

There was a UK team, but it was pretty small and they wanted to save up some money by having foreigners on the phone. The worst part was that only teams from certain countries were forced to take calls, and management would leave other teams alone. When we complained to HR, they would say that, if we didn't want to do it, they could easily dismiss us as there were tons of people out there that could take the job instead. 

We were asked to take call after call (sometimes there would be up to 50 calls queuing) and then they complained why we didn't clear the email queue or reply to all the queries from social media. 

Taking calls was horrible. Half of the customers were angry and rude and yelling on the phone (I can understand it though, some of them had been waiting for 30 minutes for an agent to take up the call). They got even angrier when the agent taking the call had problems with English, and they would start yelling at that person, not knowing that person wasn't hired for taking calls, and was still forced to do it as they didn't want to hire more UK agents. 

There were no chances of promotion unless you were friends with managers. Even people that just started got promoted right away if they befriended bosses. Not to mention management was not very bright and they would argue anything with "I am the manager, so you do what I say". When you tried to approach them with a query or because a customer wanted to be called back by a manager, they would say they were busy at the moment and that they would do it later (and then you could glimpse there were playing Candy Crush on the phone... that's what I call hard work). 

Anyways... I was so happy the contract ended and that they moved elsewhere. I found another job and I felt so relieved.

Starting at ASOS is great, you get the right training and the support from the staff. After your training has finished you are then put onto the floor with your team which you’ll spend every moment with while you are at work. 

This job is very repetitive, you’ll find that you are answering the same queries every day. 

The only real saving grace to working at ASOS is the benifits, they do a lot for the employees. Obviously the best benifit is the 40% discount. 

The office life is okay, my main complaint is that you are not allowed to listen to music on your headphones so you have to endure the music over the speakers. They say they have over 50 playlists each contains 200+ songs. This is not the case, you will be listening to the same 10 songs on repeat for most of the days.

ASOS boasts that they take everyone’s issues on board, they take this quite literal as if someone has the tiniest complaint that was just effecting them, they seem to change whatever the issue was without thinking about all the people that it wasn’t effecting. This can cause trouble considering that it seems the majority of the staff at ASOS all seem to be snowflakes who take offence at everything. 

If you are going to come from 9-5, Monday to Friday job, you might have some trouble adjusting. Each week the shift pattern is different. You have two weekends off and then one weekend working. The shift patterns are all over the place. The shifts are as follows:

6:30 - 3:00
8:00 - 4:30
9:00 - 5:30
10:00 - 6:30
12:00 - 8:30
1:00 - 9:30 

The worst thing about working shifts is one week you’ll be working 1-9:30 and then the next you’ll be doing an earlier one. The whole time I worked at ASOS which was just over a year I never had a normal sleeping pattern.

If you are looking to start working at ASOS, all I will say is don’t be fooled by the all the hype that surrounds it. It almost seems that it’s almost a fashion statement in its self to be employed here. It can be a toxic place, as it just seems it’s a popularity contest. You see the wrong people going higher up in the company while the people who are actually good candidates get left at the bottom.

Worked there last year. The job was to check customer's returns and give refunds/replacements. The targets are unreal! You must do 42/hour which is ridiculous! That means one item in one minute and a half. Your tasks are: scanning the bag/box sent by the customer, opening, checking all the items, put the information in the computer(if they are faulty...etc) pack the good items in new bags and put the faulty ones in a box for faulty. If it still sounds ok then you should know that you do everything online so if the internet is not working you can not possibly make your target. You can ask them to make a note for that but it does not happen most of the times. Most of the workers are polish/romanians including some of the trainers. You get 1 month training to achieve that target but most of the people can not do that. You get told all the time that you will get fired and you must explain why you did less than 42 in that hour for each hour in which you did less. There is 4 on 4 off 12 hour shift and 2 8 hour shifts, one for days and one for nights. Oh yes...the worst part is that one trainer will tell you something and one trainer will tell you something else. So you might get bad points for something you thought was normal to do. This also happens because some of the trainers soeak english quite poorly or just do not care because if anything happens, no matter what you say, it will be your fault. I would rather starve to death than go back there, honestly. Avoid at any circumstances! Also the agencies are doing tricks to get money from you...for example if you did overtime this week and you missed one day they will pay everything as normal or with 7.5 no matter days or nights. Also if they run out of peak time they will fire many. Maybe after 2 3 weeks or more they will search for people again.

no communication goes on and the people who make the decisions about the pickers and lifts obviously haven't ever picked in the factory or tried to use a lift during peak, it's a joke! The lift plan doesn't work so people are stood about waiting for lifts for ages to only be allowed to go up 1 floor in 1 lift instead of working  so it can potentially take half an hour to get to your assigned floor or you're walking up and downstairs. That's when the lifts work because they're always breaking too. Don't go to the toilet or get a drink either because that affects the magical, elusive kpi target.  
If your kpi isn't up to scratch (which it almost never is because it's too high) you get made to feel bad even when it's not your fault. kpi doesn't take into account that you're working over 6 floors and could be changing floors every 10 minutes so what you pick in an hour varies and certain floors have different pick targets which also don't get considered.You're constantly getting your kpi checked and if you get sent to induct because the elevators aren't working, which is most days then you won't hit your kpi because nobody takes note of who they send so you get a talking to for bad performance when they caused it!  They hire too many workers at peak so there's no room to move in the factory and the pick ninjas they hire from other agencies aren't trained or there's no work and you get stood down and your wages are up and down. If you don't work you don't get paid so look forward to 2 weeks plus of a day or 2 of wages that you're supposed to live off. If you get laid off they don't even tell you, you go to work as normal for them to have cancelled your pass so you can't get into the building.

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