maintenance mechanic

electrical engineer

maintenance supervisor

line lead

audio visual team leader

Alton Towers Resort

Front Of House, Reception

Unfortunately, I do not have one nice thing to say about this place.

-Poor Management 
-Unfriendly Staff
-Not Trained Properly

You get treated like a number, not a person.

Personally, I would not recommend anyone to work in the Hotels on Reception, not even my worst enemy.  

Most of the managers are together, therefore there is 0 confidentiality in this place, which always made me wonder how these people still have their jobs.

Assistant Managers are absolutely useless when helping you with problems. I had a man threatening me and being very aggressive and the Reception Manager of that certain shift just stood there and said nothing.

I got made to feel very uncomfortable with a certain member of staff. I felt victimised and very unwelcome at times, even though it was my job. When going to senior management about it, nothing got done (As expected). 

Considering Alton Towers is suppose to be a fun environment, I would never return to the place again in my life. Merlin really do not know who they have representing them and they would be ashamed if they knew what was actually going on.

When we had checks and people coming in to make sure everything was up to scratch, managers would actually have to do their jobs properly instead of finding fault in anything you do or sit watching CCTV all shift OR walking round the grounds and smoking every hour. 

If you made a mistake you were frond upon, even though, the training that was provided was never fully completed, you were just expected to know what you were doing. That is how mistakes did get made because no one would help. In the end, you would just pick up the skills and teach your self things instead. That is why everyone had their own way of doing things, so that explains why everyone got trained differently. 

If you aren't best of friends with the managers or in a relationship with one, do not expect to be treated nicely. I have never known a place quite like it. Absolutely disgusted with the way people get treated. Especially, the house keeping staff. I have witnessed many of times the House Keeping Managers speaking to their staff with no respect what so ever, and it is bang out of order. 

Regardless of your role, you should still respect others at any other level of work.

Management has made many members of staff leave, resign and even left with immediate effect. 

In conclusion, to anyone looking to apply for this job, do not be fooled by the falseness and two faced people who you will be surrounded by. Expect to be treated:

-With no respect
-No pay until months after
-Never getting paid for overtime unless you pester the managers
-Like a number, not a person.

I hope this review helps in every way possible when applying for this job, i wish i got warned before starting there.

Rollercoaster Restaurant - buzzing atmosphere and a great experience to have.  Perfect place to work if you roughly live within half an hour of the park. The other staff are friendly and easy to work with. Pay is ok but you can make up for it with tips. If you can only work specific days, make sure you make this clear from the day you start working there. Otherwise, it is unlikely you will be able to have those days off. Book days off as far in advance as possible to ensure they allow you that time off. The interview was fairly easy and most of the questions were general and required no further knowledge or extreme on the spot thinking. 

I would rate my personal experience of working here as 3 out of 5. I enjoyed my job because of the atmosphere - it is not your average place of work. I also loved that we got a few free tickets into the park upon working here. However, for me, I had to travel about 40 minutes by car to work. As someone who does not drive yet, I had to rely on others. This meant that sometimes I had to get the staff bus to work, costing me £3 and taking up to 2 hours sometimes. Therefore, the pay was not worth it. I also found the job quite stressful. As you can imagine there a quite a few mistakes that happen daily because of how the food is ordered (via ipad) and the journey the food has to take from the kitchen to the table. This meant that a lot of the time I was dealing with food being delivered to the wrong table almost everyday and having to take it back to the kitchen and sorting the orders out whilst I was meant to be cleaning / re stocking tables etc. There were also lots of food complaints that I had to deal with. I found that as a general member of staff I was possibly put under more stress than some of the team leaders and managers as they were mostly just overviewing things and giving us orders. 

It all depends on whether you’re more bothered about the money or the experience. If it’s the money you’re looking for, I would suggest looking elsewhere. Supermarkets tend to pay up to 60% more per hour. If it’s the experience you’re looking for and it’s your first job, I would definitely recommend it as it prepares you for future work and is something to add to your CV. 

Working for towers was one of the best and worst years of my life rolled into one. The time restrictions on their bus service was shocking. To be there for 8am you had to be on the bus for  6:50am. Which would have you sat in hq for over an hour sometimes or youd be 2hours late as the bus isn't regular. Also left 1hr 45mins after ride close. so again over an hour of sitting around. Scarefest the bus situ left you no time at home. Didn't leave hq until 11:45. get home at 1am... to then have to be up for the 6:50am bus... it was either eat or sleep. 

Beginning of the season was rough for hours. you paid for the staff bus (wasn't free) to deal with the shocking hours... just for a 4hour shift... to then have to sit around for 2hours+ for the next bus. You wernt even allowed to go around the rides the same day of your shift. not even if you finish before ride close even with the magic pass or a merlin pass. So you couldn't kill time... to then be paid less than minimum to do the hours not being what you need. I had to relocate for the job and they no longer offer staff accommodation. Had to do a house share in stoke. and some months I barely made that cost...

that said. I met some incredible people who is still friends with. made some amazing memories  with alot of people staff and guests. Loved walking around in the morning sunrise before any guests filled the park. Watching the squirrels play as the sun is setting cause there's no1 around to disturb them. watching the fireworks and riding the rides during staff exclusive events before things opened to the public and in uniform. all memories and photos I'll never forget. 

You have to love the park to be able to maintain any position at towers. Otherwise it's just stress, late nights, early mornings and low pay for absolutely nothing. 

Worked for the company for the past 5 years as a permanent employee (not seasonal). I would strongly recommend against working for Alton Towers! The management are corrupt they work on a if your face fits basis, they don't like employees who share their opinions or want progression. Apart from the merlin magic pass job recognition is none excitant, they  reward you with false promises, the people that actually make a customers day is the people who actually do the work yet the managers sat at a desk doing online shopping, face timeing others and sneak of for a smoke have no time for their team members as they have left everything to the last minute get all credit. Work life and home life are never kept separate they over work and underpay staff I've had 6 weekends off this year I've worked that much over time that I could take days off work however were that understaffed I can't take back any hours nor will I be paid it. Our department likes to bend the rules especially when you buddy up with management it's ok to be late and not clock in take extra long lunches even leave half way through your shift and return without anything ever said however when your face doesn't fit god forbid your stuck in traffic or don't clock out cause your rushing off for a doctors appointment your going to know about it! Jobs development is a joke, again works on a friend basis there for actual employees that work don't get the opportunities, as all management are friends there is no employee welfare no best interest of the employees, I was personally told by HR that a manager can treat you how they like as they are your manager respect is not necessary.

Until higher management and head of departments change don't waste your time here

When you start the job, they offer almost no training. You get a rundown of the health and safety rules, then they throw you in the deep end and you're expected to know what you're doing, even if you've never worked in such a fast paced environment and you don't know what you're doing. 

The managers offer no help, they're actually more focused on themselves than helping the people they're supposed to be managing. Most of the managers stand around and gossip for the whole shift and then shout at other staff members if they don't know what to do because we haven't been trained for anything.

Along with the disrespectful managers, most of other staff members are also rude and unwelcoming. When I worked there there were a few members who were genuinely nice to me, but the rest don't want to help anyone and think they're above you. If you don't know anyone who doesn't work there already then I'd suggest not working here at all, because there's a clear favouritism of staff and all you'll get back is minimum wage and unnecessary stress. 

The truth is that the company doesn't care about the treatment of workers, considering there's so many reviews that list these exact same problems and clearly nothing is being done to help it. For a start, I'd suggest actually training your new staff on how to work in such environment, then I'd suggest that your managers don't have a gossiping mother's meeting everyday instead of doing their job, and actually treat staff like they want them to be there. At times you also get your break right at the beginning of the shift, which defeats the whole point of a break.

I don't know where to begin with Towers. A typical day started around 9am with a morning brief from your area manager. Head down to your ride, start it up, organise your team, organise breaks. (If you had enough staff that was). Towers was my first job and I stayed for 3 seasons working my way through the ranks to operator. Progression is great and if you work hard you'll quickly get recognised for it and be praised. Management is very hit and miss. If you're in their circle you'll get on just fine but if they don't like you, you'll know it. There's definitely favourites and those are the people who get permanent positions / get progressed quicker. The best part of the job was the social side. You'll make so many friends and there are always events happening inside and outside of work. You will spend more time with these people than your family tho so be warned. The general public or (guests) are easily the most challenging part of the job, people tend to leave all common sense at the entrance gate. As a ride op / host be prepared to see everything and I really mean everything. You'll get daily abuse and management will undermine you in order to avoid a complaint. At the end of the day it's a great place to work but there is 0 job security and they will replace you in a heartbeat with some 16 year old straight out of school. I often just felt like a number and if you step one foot out of line (even if its a genuine mistake) you'll be sent packing and 3 years of hard work will mean nothing to them. 

Joined the Alton Towers Room Attendant Team in March 2017. I was very excited and looking forward to the new role.

The training was fine and uniform was provided although the trousers had to be changed due to being too tight. 

It was only after being in the job a few weeks I experienced rude supervisors that weren't very helpful when asking questions, in fact I felt stupid if I did. 

I am normally a chatty and bubbly person by nature and on saying Good Morning to the office they would look at you like you'd just said something really awful!!

You were expected to pick the job up very quick and if you were struggling they make it worse by not helping. The supervisors and managers only get on with the ones who appear to be fast at the job (cheating more like). Rolling of eyes at you etc if you ask something, making you feel awful if you don't get the rooms done. 

The maid rooms where you get your heavy trolley from are terrible, there's broken glass from the guest rooms, broken hoovers and you have to try find someone with a hoover in one of the rooms to borrow you which takes time off your day. I had no toilet brush either to clean the toilets and had to borrow that too!!! 

I spent some days crying as I was so frustrated at the lack of friendliness, and help. Treat you like muck!!! 

I was shocked that the teabags were sitting on top of grungy mess stuck to the bottom of trays, mattresses were ripped and stained!!! 

Poor standards for what guests think they are getting for their money!!!

When I worked at Alton hotels you were thrown in the deep end with no help..they train you with a trainee who has worked at the place for 4 months..some people were lovely to work with but others not so much..the group is very clique and be aware that some people who work there are in relationships or have family members so if they dont like you they will let you know...me and the other trainee didnt get paid until a four weeks into working and even when we got paid we was meant to be working for one month until we get paid. Be aware that yes there is a bus that takes you to alton but its rubbish times and it costs £100 a month to use them. You get 10 tickets which yes sounds alot but its not. The pay was rubbish and sometimes I didn't even get paid I would have to talk to someone about it. I came home crying nearly everyday because of how clique the group was and how mean they were..the mangers that were on didn't bother helping me when a customer complained which btw we werent taught on how to solve a complaint the only thing we were taught was to give a fast track they said "dont be shy we want you to do it" and then when I wanted to managements suddenly changed their mind and said no..its a mess of company and staff are not as kind as everyone says. Oh and finally every hotel is different yet no one trains you for the other hotels for example no one shows you the room layout so you end up guessing and then a customer gets mad as you dont know the layout...yet you werent taught it and no one wants to help you.

Absolutely love working on reception! Can be challenging at times but that’s what makes it fun. On reception you get rota-ed in for all four hotels so you’re never stuck in one place. Have to know a lot about the resort wether it be from where cots are located in the rooms to what times everything open. You do have to have a thick skin and be able to deal with complaints however. Can be hard but whatever you do, don’t take it personal. You just learn how to deal with complaints whilst you’re working. Hours are good but summer holidays you’ll be rushed off your feet and November  - March you’re hours will drop but management try to make it fair for everyone. You will need to have a basic knowledge on computers but you get trained on the software that’s used anyways. The more you know about the resort the better. You do get to meet some lovely people - guests and staff!  Lovely when you can comp upgrade guests. The team is such a great team, one of the smallest in the hotels but like a little family. Everyone has your back and wants you to go as far as you can In the company. Training for supervisor is no problem. Training on other things can be a bit slow and you have to take it into your own hands.

A typical day at Alton towers, depending on where you are in the season there are quite long hours, but you are always working in a team and those people always helped me get through those longer harder shifts. This job honestly helped me learn a lot, how to speak to guests in friendly approachable way. I learnt a lot of new skills, this place really helped me come into my adult life. Management, were strict but only on things that they are meant to be strict on. They were very supportive and I had quite a lot of laughs with them! They were always pushing us to get to our goals and striving for better results. I would say the hardest part of the job is not having enough resilience, you speak to thousands of guests everyday and you can sometimes get the odd few who are having a bad day and unfortunately we tend to get the blame for it, but after a while you tend to get used it and just remember it’s never about you as a person and that those people have paid a lot of money to be there. The most enjoyable part of working at Alton towers was my colleagues and my managers, they made it so much more enjoyable and you really do end up feeling like a weird fun family! 

Top Job Titles	Average salary
Maintenance mechanic 2 salaries reported	£46,841 per year
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Maintenance supervisor 1 salary reported	£14.40 per hour
Line lead 6 salaries reported	£13.53 per hour
Audio visual team leader 5 salaries reported	£16.25 per hour

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