warehouse worker

software engineer

area manager

brand specialist

program manager

Amazon.com

Well you could say invisible chains because first and foremost you're self employed when working for any DSP. In my case starting with a DSP 2.0 company. I suppose really the only benefits with the job was the increased pay rate over Christmas and not having to worry about van and insurance as DSP 2.0's provide you with a Prime branded Sprinter.

As for the bad points well...warehouse staff, yard marshals, debrief staff...failed policeman, ex-bullies at school, you name it they have it all. Powerhungry Amazon 'officials' that go round barking, rudely shouting and prancing around like big ego bouncers expecting you to load vans within an impossible timeframe with 3 or more cages packed full of heavy bags and oversized parcels. Loading times are very unpredictable. One day you'd have an early start of let's say 9:30, then 10:15 next day, 10:30 after that...back to 9:45...and so forth. We were lucky to see a 8:50 loading time one day but despite following Amazon's procedures of loading our loading time kept getting pushed later and later so you never know when to wake up. Didn't make any sense when you saw other DSP vans clearing pads with a few vans still loading thus delaying all of us lot coming on to the pad next...how do they get an earlier wave time you will never know.

Route sizes and pay were unbelievable. £86/day excluding VAT for delivering - on average - 250 parcels or more. The biggest load I've took was short of 320 parcels with 185+ stops, and you're telling me £86/day reflects that...joke. And to rub it in even more you'd have drivers in the same team as you who'd have a route slightly futher away with 50+ stops less...and be done before you, still getting the same pay. Equality in pay stops somewhere in my book. What's even more funny is sometimes you'd have a route 40+ mins away from the depot, yet there would be drivers with routes 2 minutes away from the depot and still be done before you. The fairness is non existent.

The 'rabbit' app or Flex which is the main application used to scan, pickup and deliver parcels is probably the biggest embarassment to Amazon. A multi billion pound/dollar whatever corporation that can't even develop a functional logistics app. It relies on OpenStreetMap data which of course is well known for its useless data to mapping. Yeah its probably more detail but when the app is combined with Amazon's customer address data the route optimisation - they boast and flex at - is clown technology. You'd have sequencing that doesn't make any sense sending you down no entry streets. Flats that aren't together so you'd deliver to one block, walk 10 minutes to another then you'd be given a stop at the block you were just at from the start. Example: stop number 30 would be next to stop 155 - or - you'd have a straight street. 5 stops along but they will never be in order. So you'd have; 30 31, 35, 33, 32, 34. Saving mileage my backside...if you actually followed the sequence you'd end up changing your tyres each route with all the 20-point turns and reverses you do. Why is it so hard just to get them in order because by the time you manually select the stop in the app you've lost so much time.

Bonuses...another farce. Some DSPs will entice you into delivery and driving bonuses. CONCESSIONS, Amazon's biggest lie and scammy scummy system to any driver that delivers for them. You could deliver 10,000 packages in a week yet 1 concession equating to just 0.0000001% of your total deliveries would make you lose out on a bonus, better yet warned and threatened the sack. See, Amazon don't care whether you deliver a million or billion parcels...if you get just a single DNR you may as well kiss goodbye any incentive for that week or month, and Amazon managers will be on your DSPs DM office for days on end monitoring, emailing why your drivers are not complying bla-bla-bla.

May I also stress that the bonus system is a collective agreement, so any driver in your team that gets a concession it ruins it for the rest of you. You could be the perfect driver with no concessions but one or two that slack will spoil it for the whole team - no bonus. So don't even bother in my opinion.

Amazon's concession system no longer works in any small percentage of the driver's favour. It's customer first, and only. So before they changed it the DSP could appeal any concession in hope to change it against the customer. However, Amazon's new policy means you can't appeal so any concession/DNR made against the driver/DSP stands. Which is a scam because let's face it no customer is truthful. Oh and by the way forget safeplaces, any photos of a safeplace doesn't get shared with Amazon support apparently. So you may as well lob it over the fence and deliver it, or bring it back - but you can't because you'll still get moaned at by Amazon managers for returning undelivered parcels.

Customers treat you like absolute dog muck. You knock on doors and they'll shout at you for knocking too loud or too quietly. None of them treat you with respect - very few say thank you and actually acknowledge you as a living existence. Oh, and if you love driving wait till you've done this for more than a couple of months. You'll realise how many selfish idiots there are on the road in this country. Inconsiderate, tailgaters, speeders, overtakers on residentials/30 zones, you name it. Double parked cars so parking your van on one way streets are impossible, so either plonk it in the middle of the street and get abused at for blocking the traffic or walk 15mins from the end of the street to the door. Fun stuff.

Finally, the COVID situation. Amazon loves to make it out like they're soooooo ethical. They force ridiculous rules on to you. The mask situation. Forcing every driver to wear them throughout the day when delivering to customers and at depot. At depot fair enough...because you're close up to other drivers. Delivering to customers on the other hand, why? You place the parcels on the doorstep and step back. You're also alone in the van. Refusing to wear one on the other hand - even though its not in law/a legal requirement to wear one in public - Amazon will offboard you and that's it. Dictatorship comes to mind, abit of 1941-era feeling, enslaved and kept as a prisoner since you're self employed and the money only comes in when you work. The pay increase only lasted a couple months. It went up to the same rate as we got last Christmas. They then ended it end of May, our DSP was kind enough to extend it. That was the last straw for me...if that's the way Amazon look at us last mile drivers, underpaid fools delivering their rubbish on about 20-30p a parcel with all the other stress and utter nonsense to deal with.

Amazon recently announced a bonus for thanking drivers working through June 1-30 this year. I left just after the first week in July. I worked more than the criteria for the bonus but obviously I have yet to find out whether I get it or not. Knowing Amazon/AMZL, they'll keep it for themselves because I was just a number.

Don't stress at this job, honestly. Take it with a pinch of salt, at the end of the day there's a whole line of other drivers ready to take your spot.

Typical day involves vehicle checking before you load up the van with parcels, drive off and deliver. Then arrive back and scan any returns - all within a 10 hour window. Sounds simple enough right?

Well, it's not!
In the morning, you will sit, twiddling your thumbs while you wait for the parcels to be ready for loading as they are rarely on time (probably due to high unrealistic demands set on the warehouse staff).

The technology they use is a complete joke. It will navigate you to the back of a building on the wrong street so you have to waste time inputting addresses on a PROPER navigational system. Then it fails to recognise you are at the correct location which means you can't scan and sign off the parcels, so either having to ring up to get the correct location assigned (expect this to take 5+ mins) or having the customer sign something.
The equipment will often freeze and crash resulting in more wasted time rebooting. Keep your fingers crossed you actually get a charger that charges - otherwise, expect to EITHER sit in the van waiting for it to charge, or WAIT for a spare to be brought.

Parcels are numbered with drops - often several parcels placed on the same drop point for DIFFERENT addresses and the driver is expected to fix the mistake of either an incompetent warehouse staff member or (most likely) more rubbish technology not programmed properly (although, this too is programmed by a staff member).
Hopefully, revisiting certain streets or addresses won't be a problem because this can happen often, especially in places with high volumes of property. And if it's a new build - you won't even get navigated as the map system seems to date from prehistoric times. Lots of newer streets not on the map.

Customers usually don't rush to the door if it's before 10am (if they are home) so expect to wait a little longer for these customers. If they aren't home, disturb their neighbours by asking them to take it. Some won't! Even then, you must still call the customer who will tell you they aren't home (go figure!) so it's usually a wasted call and another couple mins (per failed delivery) added to your day.

When you are competent enough, the number of parcels will exceed 120 and constantly rise the better you seem to get. They just squeeze as much out of you until you finally get your dignity back and tell them to stick it!
I would not even recommend this job to my worst enemy.

From leaving home to arriving back home took at least 12 hours (and that's a good day!) average was about 13 hours, most was around 17 hours AND I was expected in the next day. So forget having a social life (I almost forgot what one of those was!)

I think it's a real shame that technology is what's letting this company down for potential to be a great company to work for.
Unfortunately, Amazon put profit before both staff AND customers and this GREED leads to a high staff turnover with low morale and terrible working conditions. Should they invest in better technology and put more resources into areas in need of improvement, the system would be a lot more efficient resulting in less problems and therefore happier staff.

If you join this company, you are allowing them to continue to treat people in such a manner with no reason to change. Buying from them means you are part of the problem as you contribute to their greed. It's inhumane how they expect drivers to work for pittance and no reward (discount, prime member etc).
Hopefully you will think twice before either working for or purchasing from this company!

Working at Amazon as a software engineer has been an exciting and enriching experience. From day one, I was immersed in a fast-paced, dynamic environment that constantly pushed me to grow both professionally and personally. Here's my comprehensive review of my time at Amazon:

1. Challenging Work Environment (★★★★☆):
Amazon is known for its high standards, and that extends to the work expected from its engineers. The challenges are real, but they are what make the job fulfilling. From optimizing algorithms to tackling complex, real-world problems, Amazon provides a platform where you can make a significant impact.

2. Learning Opportunities (★★★★☆):
The learning opportunities at Amazon are boundless. The company encourages continuous education and offers various resources to help employees expand their skill sets. Whether it's attending workshops, participating in hackathons, or simply engaging in cross-team collaborations, Amazon is a place where you'll learn something new every day.

3. Innovation and Technology (★★★★★):
Amazon is at the forefront of technological innovation. As a software engineer, you have the privilege of working with cutting-edge technologies, which not only keeps your skills up to date but also lets you be part of groundbreaking projects. The emphasis on innovation is one of Amazon's key strengths.

4. Work-Life Balance (★★★☆☆):
While Amazon is committed to creating a culture of work-life balance, the reality can be different in certain teams or during peak periods. It's essential to set boundaries and communicate your needs. However, with the right approach and support, achieving a work-life balance is possible.

5. Compensation and Benefits (★★★★☆):
Amazon offers competitive compensation packages, including stock options and various benefits. These packages are designed to attract top talent and reward high performance.

6. Leadership Principles (★★★★☆):
Amazon's Leadership Principles form the core of the company's culture. They are a great guide for decision-making and teamwork. However, they can be demanding, and the adherence to these principles can create high-pressure situations.

7. Team Collaboration (★★★☆☆):
The level of teamwork and collaboration can vary from team to team. Some teams foster a highly collaborative environment, while others may have a more competitive or siloed culture. It's essential to find a team that aligns with your working style.

8. Career Growth (★★★★☆):
Amazon offers plenty of room for career growth and progression. The company frequently promotes from within, and there are opportunities to take on leadership roles as you gain experience.

In summary, working at Amazon as a software engineer is an exhilarating experience. It's a place where you're surrounded by brilliant minds and where your work has a real impact on the world. The challenges and high expectations can be demanding, but for those who thrive in such an environment, the rewards are immense. With a strong commitment to innovation, learning, and career growth, Amazon is a great place to advance your career in the tech industry.

Remember, your experience may vary depending on your specific team and role, so it's essential to do your research and choose the right fit for your career goals and work-life preferences.

In a typical day, you'll load a large number of parcels (anything up to, and occasionally over 300) into a van. You may own or rent the van through the respective Amazon Delivery Partner you're working through on behalf of Amazon. Your loading time is monitored and you may be shouted at by marshals to finish quickly (within 15minutes). Some companies chuck bags into vans and reload outside the depot to meet the impossible time constraint in order to keep their early wave cycle. Others don't & are placed at the latest wave. If you end up with the latter, you'll find yourself delivering during the night, well passed 20:30, occasionally finishing around 22:00.

You may not receive your pay. Delivery Partners (DP) have "dispatchers" known to drivers as their managers, or rather point of contact. These individuals, in conjunction with Amazon and the DP managers, may use your van lease terms and conditions to withhold your wages. Bearing in mind that there is already a 4-week retention in place, you may effectively be put in to a position where either you take on the ridiculous work volume of 180-195 stops, 300+ parcels a day. The working day is often  over 10 hours, despite Amazons so-called built-in metric system that only starts the 10 hour working schedule the second you swipe "start first delivery."

If you are sent to a distant depot, you would have already driven 50 minutes to get to the overflow car park, and waited another 50 minutes just to start loading, and after loading for 20 minutes - that's 2hours already gone. And don't expect to have time for a break either as if you stop, you fall behind and may receive help which may mean that your wages are deducted to pay for each stop the other driver took from you.

After not receiving wages and pay for extra work (which may have taken you over the 10hour working day), looming estimates for van charges for bodywork repairs which may or may not ever be done as you won't receive a receipt or bill but rather a hypothetical sum generated by god knows who: don't expect to earn the minimum wage. Depending on which DP you are with, you may pay for diesel, telephone charges and Ad-Blue. You'll also fork out for accountancy fees since you are either self-employed or have setup your own company.

As a result, complaining or raising these issues, unless there is immense and constant pressure on all drivers at the same time, doesn't lead to any solutions by Amazon. Instead, managers are switched around and companies least problematic are given priority to grow whilst complaining companies are downsized. A temporary gesture of easiness is afforded to drivers by decreasing their parcel volume, which is then, as you may be able to guess by now, gradually increased by increments of 5-7 every 2 days until it's back to 180+.

Welcome to Amazon.

To avoid the above situation, you should have your own van and a selection of alternative companies not associated with Amazon that you can deliver for. You are, after all, supposedly self-employed. Albeit, on paper anyway.

Straight out of the gate the experience of working at Amazon was just a downward spiral. It started before I even got into the building which is to say you can't use their car park as it is always full which means most workers have to park their vehicle at the Park & Ride and wait for a bus to get to into Amazon which makes you feel like you're being shipped to a labour camp everyday.

On the first day the agency basically explains everything which will get you instantly dismissed including using their full car park; and for those who can use it if you park your car the wrong way around you are dismissed; not joking.

After you have been talked to like you are criminal you are given a department to work in from which you have no choice or say. Now what me and other staff observed was stereotyping via this selection process. Basically if you are a young male you are getting the hardest work.

So from here 4 of us get a tour and training from someone who can barely speak english which confused matters even more; I'd like to say this was an anomaly but in my experience all departments were like this.

The job of ICQA itself is really awful which is to say it is very physically and mentally demanding. You basically go around with a handheld device counting items in boxes and inputting the number into the device. You might be thinking that sounds easy and it's no big deal but you'd be wrong. 
What makes this terrible is pulling out a box of items that can have 500+ tiny items and the only way for you to count them is to get on your hands and knees on the floor and start counting and more often than not the device will say the count is wrong and count it again. 
Now you imagine being a human calculator for 10 hours straight with the physical labour and having to meet fast targets.

They give you a procedure for reporting errors via the handheld device; oh boy was that a mistake. I reported missing items and broken items and someone came marching round with bad attitude also barely speaking any english but the cut and thrust of what they were saying was don't give me work by reporting problems. So now I'm being made into a dishonest employee on my first week. 
Others have mentioned your break is a waste of time due to the sheer size of the building, I can confirm this; It takes 10 minutes to get your place then your break is as good as over and boy have I never seen such a sorry state of workers, people slumped, head in arms sleeping on desks and no one chatting, feeling isolated. What added further insult to injury was the staff running ICQA and the fact most of them are sitting behind a computer monitoring your activity but in truth are just browsing the internet and if you try to ask to have things explained you can't understand because of the lack of english.

I really do want to try and find a positive but there are none and this is the reason for the massive staff turnover; do yourself a favour and never consider this job no matter how desperate you are. I'll just add I was unable to get any proper sleep at home while working at Amazon due to your head mentally buzzing after 10 hours of arithmetic. 


Only friendliness there was between workers, I only got to know agency workers, Over 200 were taken in the first couple of days I was there. 
On what I saw and experienced I decided to leave. Hard work wasn't the issue, I was not in trouble, had no warnings, excellent evaluations. 

After being showed the job...'Stow' which is basically goods in from manufacturers into 'stock', I was put on a 'station' and after being shown what has to be done  ( 15mins of chatting) I was evaluated almost non-stop. I don't mean a helpful eye being kept on me... Not at all. These were official evaluations, and recorded on an 'iPad' that you were given feedback to. 
Feedback is a loose term for Amazon letting you know that being neat & accurate is very good BUT speed is what they want, it was enforcement of a doctrine, not helpful feedback. 

Mine were spot on. apart from the one aspect you cannot possibly achieve - especially in your first hour- perfection! 
Again I mean speed ! 
That is always the end comment in the feedback that they give you there and then. This was after 10 minutes of working on my own... ,     '' You should look to be quicker... etc if..'' 
But it was with the Amazon corporate smile. 

They test you verbally as you are working and trying to get your head around something completely new... not that difficult a job to learn I grant you and the questions weren't hard if you had previously listened...  but then if you make a slight, and I mean slight error working whilst answering the questions... they pull you up on it 
I don't mean show you what was wrong . It was a tut tut moment
How is that helpful? 
This is an error that wouldn't have occurred had you not been distracted... absolutely nothing to do with multi-tasking. You know you are making errors whilst trying to be quick and you make the adjustments corrections, your instructor sees that but they still make you totally aware of it.

Tbf my Instructor as it turns out was great and gave me a lot of help but also insight and truth about the job, he HAD to do these assessments and the scolding in this fashion, he even said he used to hit target i.e. how long it should take to get an item from a 'tote' (plastic tubs that the goods come in on) and place it into a pod (storage tower on a computer run transport system) BUT he admitted that was when things weren't busy, 

 I was there in the run up to Xmas. 

You are expected to place an item ( could be any size) into it's correct pod in 11 seconds. Only  IF there is the correct pod in front of you, IF there is a space in said pod, IF the scanner reads the item correctly, IF the item is accepted by the scanner after stowing it into the pod ! Then you have to neaten the items around it, not stack on top of it or another item, not put the same item into an adjacent 'pigeon hole' not block another item already there. But you still had to clear your station ! 

 Turnover I was told by an employee NOT agency worker, was immense, comments all the time from management, ''Oh one person was released (fired) only yesterday for... add your own reason. 
Why would management tell the agency workers this constantly? 
I think you can work that one out.

I will start this off by if your looking for reliable finance and your needing money for crimbo from this job, I would say yes it is but you have to sign devils contract first.

I been working for them a few years now , and knows the ins and outs.


1. If your looking to get a blue badge(perm contract) pretty much no chance what so ever now because they have changed the requirment standards to get one , for example 9 month green badge associate been with amazon for a bit , they offer converstion but you go on a fake blue badge, meaning your still temp associate for a certain amount of months and they choose weather or not to renew your contract, but I will say this you, could be the Golden Child hitting targets and attendance plus no mistakes doesn't mean you get a blue badge!

2. UPH targets are too high for anyone to reach , expect conversations from your managers and final warning letters daily/weekly. Conveyor line that your work on breakdown often but management doesn't care that it effects your rates.


3.If your a perm blue badge and been here for years and looking to progress, if they like you can go far , but if not they keep you as a tier 1 associate for rest of your time until you decide to move on, they rather get a outsider to tier 3 progression instead.


4.Management themselves, some are alright but most are bunch of undesirables , they have communications issues , don't protect the underlings with there problems, fresh out of university with no experience and have qualifications that don't match the job, they frequently ask lower tier associates idea's to solve problems that they can't do ironically, you offer suggestions and get ignored.

5.Has a fake/unhelpful/unless union called Associate forum setup by amazon to stop rebellions , If your a brown nosier its the place to be.

6.Even though it's a English FC the foreigners don't speak the native language and it does make you feel unwelcomed because they don't want to get know you, good luck finding someone to talk to.

7. HR are a basal lot depending on who you talk to , you may have a different opinion on them if you do meet them , be careful getting holidays in because the like to get rid and causing problem setting your time off, for example you book 1-2weeks off from 6-7 months ago then they cancel your time off  when it approaches those dates that you set, because it doesn't meet % requirements excuse. another example is if you got issues that your manager cannot solve they are just as bad and rather look after top tiers than lower tiers.  
 
8. Would I recommend this job? No never!!! , the only positives they I have given are in the Pros.

I started off in Amazon as an operations apprentice. In the start and on contract we started in a group of 17 people and told over the course of 2 years we would learn all the departments within BHX1 rotating departments every 12 weeks and at the end of the 2 years we'd become Team Leaders.
This NEVER happened. We were always split up and for Myself, I was stuck on unloading heavy 15kg boxes from a coneryer belt 10hrs a day for weeks non stop. They say to request help with boxes weighing over 15kg HOWEVER if you do go ask for help they moan at you for not working hard enough and you end up getting a thing called a Negative Feedback on your working record.
Later I was then put onto Pup Trucks. In training the teachers and safety staff tell you should do a 5 - 10 minute check on all vehicles. However in the task your expected to clock in at 8 and get your first pick by 8:13 (what a stupid time). BUT before this your required to attend a briefing every morning which much of time did not end until 8:10 meaning you could not reach your first pick until 8:20 because of the size of the warehouse and slow vehicle speeds. They'd also give you a warning for this BUT if you did not do your safe checks Health & Safety team will give you a warning also. Either way its a loose loose situation. (HOWEVER IF THE Manager "likes" you they will NOT give you such hassle, but if the manager does NOT like you they will make your job a living nightmare)
In my last department move (2 years later) the apprenticeship was heavily delayed and no progress was being made from Amazon. By this stage most of the group quit the positions and there was only 2 of us left remaining. 
In the department of IXD we had a small team of about 3 to 5 of us every day. Our team leader made out to everyone He was caring, kind, and willing to offer help. But this was NEVER true. After some months working with Him He soon turned very nasty and cruel. He stabbed people in the back including myself. He would give people instruction then He would report to the Manager and say He never gave such instructions. Despite our pleads, they gave us warning for it. They also gave me a written warning for making an error that was not a fault of my own but due to a faulty scanner. AFTER making a complaint against the warning to HR they refused to help me and soon managers and team leaders turned very cruel on me for fighting my written warning. Despite my attempt to win their favour in later months the abuse kept coming at me.
Thankfully by this stage I found a new job doing something I never thought I would dream of doing thankfully. 

Overall its a nasty company. If the manager likes you they will treat you well, but if they dont like you they will abuse you and threaten your job position. Even if jobless I would NEVER return here!

I worked in inbound (receive/stow) and was very lucky with my supervisor and manager when I started - they listened to what I wanted to do and supported me in getting the relevant training.  This said, my lead(s) were getting busier all the time, and seemed to be unavailable towards the end of my time with the company due to increased responsibilities and expectations with minimal support from the ever more absent managers.

I had no less than 11 different managers during my time here, so I would advise anyone coming in to get to know your permanent team lead(s) as they appear to stick around far longer than the managers do.  

Staff are chased and held to (at times unreasonably) high standards, including the ever spoken about rates, oddly named "idle time" and even stopping to speak to a colleague in an aisle for 2 minutes can result in a logged conversation.  The conversation direction and result depends completely on which lead or manager you are spoken to by - some are understanding and actually try to help whereas others do little more than shout "WRONG!" in your face without giving you any opportunity to discuss or improve.  I have found that the temporary leads, or "step-ups" are generally worse than the permanent leads as they seem to develop a huge chip on their shoulder along with a "holier than thou" attitude and try to prove themselves by basically bullying staff into submission while they are in a position to do so.

At times some of the indirect staff who were supposed to help did anything but because I was neither their nationality (Romanian) nor friend.  Cherry picking is rife (often assisted by the indirect support staff), so unless your lead is watching or you get on well with the indirect support for the day, you are relegated to processing whatever dregs are left after others have picked through the available stock which is disheartening at best, especially when everyone has targets to meet and those who cherry pick are heralded as "good examples" for the rest of us mere mortals to follow.

All in all, a long day (10.5 hours on site including 2 x 30 minute breaks) with a lot of challenges that were further affected by the management and support team of the day.  If you are physically able to be on your feet for 9.5 hours out of 10.5, mentally fit enough to deal with what can be quite isolating conditions at times with very little contact (even less in English which I found intimidating sometimes as I could be surrounded by people and not understand ANYTHING being said.  I was told that this was acceptable despite it making me uncomfortable) and are in it for a decent wage but are not looking to progress up the ladder then this may well be a good, if temporary, place for you.

We're do you start? 
The wages are awful on day shift - eight pound an hour - which is ludicrous for the work load you are expected to produce. Night shift is okay pay - nine pound seventy-four - if you want to be a walking zombie on your days off.
The days are ten hour shifts, seems fantastic when you have three days off a week, as a opposed to your normal two days in other workplaces. But those four days you feel it mentally and physically. I have seen people sitting on the floor, with their heads into their chests looking miserable (including permanent staff). 
You will find out quickly that permanent and temporary staff get treated differently. 
Temporary staff are treated as peasants; by agency, management and permanent staff. The building is so big, it feels like a village or its own society. As a best described fitting of this "society" I would describe the workforce to be like a secterian environment. Defined as a person by your badge color, you felt like you didn't belong and you were different to others. 
You will be treated as well, like your stupid. If you work at amazon you must be uneducated. In actual fact on my findings a lot of the workforce were well educated - including myself - just at amazon till something better came up. This is from management level and above. Management think they are better than everybody, because they have a degree in art and design lol.. Nevertheless you have to proceed with your day, with all the above in mind, still trying to hit your targets. As they phrase it "expectations". 
The targets are unrealistic to say the least, set by the top brass upstairs, who haven't done these job roles before. And they feel the peasants must be happy, because they never moan, moan and stand by for your P45 you have been warned. 
The amount of employees going on the sick due to stress is incredible, never seen the likes of this before. 
This is my honest interpretation of Amazon. I worked here five months, many have agreed with my view, and will tell you the same on your first week. Amazon is a negative environment, very little opportunity's, unless you know someone high in the hierarchy. I am happy I have left, and seeing the back end of Amazon. Suggestion; everyone should form an agreement to join a union - if you want changes - just research what happened in Germany. 
Please do try this for yourself, and remember my opinion when your collecting your pay check, for two hundred and seventy-seven pound (after tax) at the end of the week. And asking yourself is this worth it. I have much more to say, but will leave you with the basic knowledge in what your about to get yourself in for. 
Good luck!

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