truck driver

hgv technician

loader

customer service representative

business development manager

Biffa Waste Services Ltd

What is the best part of working at the company?
The people make Biffa! What I love the most about my work is the amazing people who are talented, supportive and genuine. The culture is fantastic and it truly feels like we are in it together. There is lots of opportunity for collaboration and it feel like everyone is committed to supporting one another's success. It has a small-company family feel, close-knit, acting as a team and making things happen, whilst also being a major player in the waste industry.  

What is the most stressful part about working at the company?
The most stressful thing about working at Biffa is that expectations are high, it's a busy environment and there is pressure to deliver safely to a high standard. There is always lots happening, which keeps it interesting and exciting, but also means managing what's priority can be challenging. I would balance this by saying that the ambition and momentum of the organisation makes the work even more meaningful and rewarding.    

What is the work environment and culture like at the company?
The working environment at Biffa is collaborative, driven and team orientated. There is a strong sense of acting as a team and taking pride in everything we do. Above all else safety is paramount, it is instilled into us to do the right right thing to stay safe, which means if it's not safe, we don't do it. There is a huge sense of pride in the brand and in the work that we do. We work hard towards a common goal, whilst trying to make a meaningful impact on the world around us - changing the way people thing about waste.    

What is a typical day like for you at the company?
No two days are the same, which keeps it fun, engaging and exciting. I may be attending meetings, delivering a project, working in collaboration, designing content, creating new concepts, reviewing data or collating information. I get to work with a variety of people from across the business which is thoroughly rewarding.

A typical day at work would include arriving early at the depot to collect a vehicle to be promptly ushered out to do your daily rounds(Which is fair), sometimes this would be alone and other times you would be lucky if you got paired. you would arrive at numerous job sites by using notes/maps or a PDA to find your way around the many streets of whatever zone you would be working that week, although this does not seem too bad most times me and my colleagues  would find ourselves at a job site without the correct gear, not enough man power and machines that to be honest were not fit for purpose but we would be told the task would be required anyway so we got on with the job. I learned a lot whilst working here about waste management and how waste can be correctly disposed of for re-use, but I also learned how badly the management needs reform in certain areas for instance people skills and how to behave as managers and to know where the line of friend/employee/employer is, which was one of the main stand out problems for me, although this is sometimes an isolated case it happened a lot and I grew tired. People would get overlooked for overtime just because the manager decided so or maybe because the employee has rarely spoken to the manager sometimes people would be singled out for not correctly carrying out a task (they would get the same job every time because they did it badly or vice verse ) which is not fair in my opinion. The employees are what make this job, they are the soul of this company and I think that has got a little lost in the mix. The hardest part of the job was having to have the stomach to deal with some of the messiest streets,ally ways and all sorts of public and sometimes private areas of Britain so if you can deal with bad smells and rotting waste you should be just fine. The most enjoyable part of the job was the time spent with my colleagues.

If you value your mental health, I wouldn't even bother applying, I worked there for over a year, at the start it was amazing, management supportive, great team mates and good bonuses, but don't get used to it! Management say one thing one minute and then throw it back in your face the next. You need a day off sick? FORGET IT! Need time off to go into hospital which you told them about in advance? FORGET IT! They'll tell you they won't use it against you and punish you for it, you get a sick note from the doctor signing you off, then they'll drag you into the office and slap you with a disciplinary for too much time off work. I've had multiple issues where they have paid me wrong, you tell management who will chase it up with payroll and they take forever to get back to you, so you keep chasing it and it just takes even longer and their excuse is they only have 1 person in payroll which for a nationwide company such as this one, you'd think they'd have more than 1 person in payroll. They are more focused about your call time and wrap time than anything else, they are more target focused than customer focused, the depots are absolutely useless, they're rude to you and just don't want to help. You get an escalation, no depot managers will pick up the phone and none of the customer service managers want to take it, they're too busy sat there bad mouthing you behind your back. They have favourites and their own little groups and if you're not in that inner circle you'll never get anywhere in that company. My team mates however, are some of the best people I have ever worked with, I have made genuine life long friends there and I wouldn't have lasted as long as I did there without them, but I wouldn't recommend anyone to work for this company, it is not worth the damage it does to your mental health!

Worst company I’ve ever worked for. Management are patronising and nasty. Will unfairly talk about you openly at their desks they don’t care, don’t give support. Managers won’t take escalations even if you’ve tried everything your self to solve it. Management are belittling. Training isn’t great. 2 weeks training isn’t enough. They expect you to know everything in such a short space of time. Very high pressured and stupid targets to meet. 4 minutes talk time to solve people’s problems, 95% chasing people to try and solve the problem, which is ridiculous!!! Most of the time you fob of the customers to keep talk time down. They focus on the ‘wrap’ to much which is useless if you need to print any paper work to send and write an address out, or email an invoice to a customer they will just harass you and push you back on calls. Do not do this job if you are customer focused you need to be able to have the gift of the gab to fob of the customers. Apparently biffa are no 1 for customer service, they are not what a joke!. Dodgy company to work for they don’t have your best interests at heart. You Get marked down on listening when they have awful quality headphones and the office is that loud you can barely hear the customers. Don’t give enough 1 to 1’s on progress or mock tests ready for probation test. Extremely high pressured unless of you can learn fast about the company. They expect to much for little pay for what you have to do and learn. Most of the customers are irate because the drivers can’t ever seem to empty a bin. Expect a lot of verbal abuse from customers!. A lot better jobs out there for the pay. Very high turnover and will just get rid of you they will find a reason. STAY AWAY and DO NOT apply it is soul destroying!.

A typical day involves reviewing processes, analysing performance data, supporting compliance requirements, and working closely with managers to improve operations. There’s a strong focus on accurate reporting, audit preparation, and making sure processes are consistent across depots. It’s busy and no two days are the same, which keeps it interesting.

In this role, I build strong skills in data analysis, management/leadership, change management, and compliance. A big part of the job is influencing operational teams and helping embed more structured ways of working in a fast-paced environment.

Senior leaders are clear about their targets and expectations. Communication during periods of change could sometimes be better, though there’s a genuine focus on improving performance and standards.

The culture is very results-driven and operationally focused. Building strong relationships across teams/departments is essential to getting things done.

The hardest part is balancing compliance demands with operational pressures, especially when introducing change. The most enjoyable part is seeing measurable improvements from initiatives I help deliver and working with supportive colleagues across the business.

Overall, it is a role with real responsibility where you could genuinely make an impact.

What is the best part of working at the company?
The best part of working at Biffa is the strong team culture and supportive colleagues. Everyone pulls together, and there’s a real sense of purpose in the work we do.

What is the most stressful part about working at the company?
The most stressful part is managing workloads during peak periods, as priorities can change quickly and it can be challenging to keep everything moving on tight deadlines.

What is the work environment and culture like at the company?
The work environment at Biffa is generally supportive and team‑focused. Colleagues are approachable, and there’s a strong emphasis on teamwork and getting the job done safely and efficiently. The culture encourages collaboration, problem‑solving, and helping each other through busy periods.

What is a typical day like for you at the company?
A typical day for me involves reviewing site performance, engaging with contract stakeholders, and supporting Contract Managers to ensure service delivery meets agreed standards. I spend time analysing operational and financial data, tracking progress against KPIs, and identifying areas for improvement. Much of the day is focused on problem‑solving, resolving service issues, managing resource pressures, and coordinating with different teams to keep contracts running efficiently. There’s a strong balance between strategic planning and hands‑on support to make sure we deliver consistent, compliant, and cost‑effective services.

Job started good, I enjoyed the work and got on with everyone through making the extra effort and actively participating. You soon realise that all actions in the office are fake and that most of them including the ex transport manager  (moved to another depot), and depot manager are bullies, they only care about themselves and what they can get out of the company.
Theres an all take and no give ethos. Youre not trusted and made to feel like dirt. If you don't comply with crazy demands you're threatened with action constantly. Dont ever say anything to management either as EVERY WORD is written down to be used against you later.

Forced to "empty", empty bins which a year ago was a sackable offence. Now it's an enforceable thing you have to do or you'll get a warning for not simulating emptying the bin. Every action at biffa is signed off with a memo to say you know what you're doing and that you're complying. Not this one though.  Conning customers and basically stealing there money. 
If you want holidays then dont hold your breath. The ex transport manager told all drivers that they had to submit a request, fair enough. Then this would be checked by her also fair enough. With 20ish drivers all wanting holidays at different times this is not easy. The annual calendar had stars on it to show how many lads off at anyone time (3 max). This was pulled down because if the drivers could see who was off then there houses would be more likely to be burgled!!!!! Insinuating that the other drivers  would be breaking into there house?? Madness, made to feel like a thief when going begging for holidays.
Not a nice place to work.

What is the best part of working at the company?
Respect, honesty and feel supported. 
Everyone works really well as a team. 

What is the most stressful part about working at the company?
The only stress comes from trying to get large class 2 vehicles into tight customer sites. As long as you take your time, concentrate and relax………no worries. 

What is the work environment and culture like at the company?
I feel valued and entrusted as an individual at Biffa, rather than just a number. 
The depot management team are fantastic, and along with higher management, they take time to get to know you as a person. 
I’ve been trained by Biffa on all waste stream vehicles,  which offers variety and an increased skill set as they are focused on investing in their people. 
Health & Safety is at the forefront of everyone’s thought process, and we work really well as a team at the depot

What is a typical day like for you at the company?
A 04:00 start at the depot for full vehicle checks. 
All jobs for the day are downloaded to a PDA and are in route order. 
Whilst complying with road traffic laws and drivers hours regulations, work your way through the jobs in specific areas servicing a wide range of customers and dealing with their commercial waste needs. 
Once the work is complete, back to the depot to tip the load, refuel, post shift checks and debrief. 
No pressure whatsoever from the management team……..only support.

I applied for sales executive role with Biffa two years ago as I had some experience in sales and the place of work was in a great location for me being near my home village. It turned out to be the best career decision I have ever made and I can see myself being with Biffa into retirement. 

While my Biffa training was intense (there is a LOT to learn about waste) I was not pressured or rushed into new tasks and allowed to grow at a pace which was comfortable for me. After only two years at Biffa and with no previous experience in waste before applying I feel I have a already have great understanding of the waste industry and Biffa are always keeping me up to date with new training courses and regular site visits to depots and plants.

My income has increased by more than 25% per annum compared to my previous job. The bonus schemes are incredible and I am always able to hit my targets due to a happy, healthy work environment which makes me want to succeed. 

I have recently enrolled on a trainee management course which is a great opportunity for an early promotion which in some companies could take tens of years. 

Overall I would 100% recommend Biffa to any of my friends or family who are looking for an exciting new career change (or maybe even coming from a waste management background) and want to join an amazing community of driven individuals.

Awful and useless management. They couldn't organize or manage a wee up in a brewery. Everyone wants to be a manager, but nobody can manage anything. The incompetence from management is beyond belief, yet no managers will ever take responsibility, they just blame the lowest staff. There is a culture of blame forced upon lower staff, so everyone is constantly afraid. There is a fake picture put out to the public, that they are a company who cares about their employees. They don't care about their employees, all they care about is covering their own backs from any claims. "Do as I say not as I do" culture. One rule for one, yet a different for another. "Jobs for the boys" culture. Encouraged to bottom lick and backstab to progress further. You're expected to put the company before your own health and family. You'll constantly be given goals you can only achieve by breaking company rules, they are happy to continue to let this go on, but when something goes wrong, you'll be sacked. "If your face fits" culture. Fortunes wasted on pointless things, mismanagement and managers bleeding the company dry, yet the lowest workers can't even get the basics to do their jobs. A two tier company between incompetent managers and scape goat workers. At Biffa you are just a number. Biffa will use you, then kick you aside once they've got all they can from you. They care more about their public image than their staff.

Top Job Titles	Average salary
Truck driver 2559 salaries reported	£16.67 per hour
Hgv technician 321 salaries reported	£20.40 per hour
Loader 330 salaries reported	£12.90 per hour
Customer service representative 7 salaries reported	£24,814 per year
Business development manager 95 salaries reported	£33,363 per year

Working at Biffa: company overview and reviews

Biffa

Biffa ratings

Popular jobs at Biffa

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected