manager

consultant

senior consultant

assistant manager

analyst

Deloitte

My work revolves around those making Payment Protection Insurance Claims. I have my own caseload and a typical day at work generally consists of following a set chase cycle where I am requesting for information from the lenders, policy providers and in addition information from the claimants.

For the files that I already have, I have to type letters to these parties and also enter information on a spreadsheet. Then I have to send the letters once signed by my line-manager via post.

We have a set database which reminds us of the chase letters we need to send each day. Therefore most of the day consists of completing those tasks.

In the mid-morning we get new cases. The number varies, as on someday we can get one and on busy days we can get up to 20! For these new files which we call 'initial requests', I have to enter information on an internal database (Siebel), re-organize the file, scan and photocopy the declaration from the claimants (as well as marriage/death certificates) and send first request letters to the parties mentioned above- after they are signed.

Throughout the day I have to answer calls from claim management companies and claimants who would be inquisitive on what they need to do to help their claim be processed ASAP. I also receive post from the lenders and policy providers, so I link them to their file from my caseload cabinet.

On a daily basis I have a target of handing in 4 cases. A 'workable' case means that I have the information from the all mentioned parties and all the information re-confirmed from them matches with that provided by the claimant. If not then I can phone or re-request the information. Interest rates and term of mortgage are the variables that you need to be really careful about as there may be slight discrepencies (which if picked up by the Claims Handling Unit=, would mean the case is returned). I am also judged on the quality of work, which each week has to be above 95%.

I am part of a team, whereby if we are unsure we ask each other questions and help each other out. Or if a team member is absent then we have to take care of their cases and make sure the chase cycle is followed correctly.

The management is ok, we just communicate if we need to book some time off work or if there are changes to the whole procedure.

The hardest part of the job is working around the clock as time flies by! For most of the day we can feel like we are on top of things but then come 16:00p.m., we can get a new bulk of work to do. Therefore this job definitely involves prioritizing! Thus on some days I have started at 7:45 a.m. and finished at 10:00 p.m.

I worked with Deloitte for 5+ years. Great people, fluff trainings, extremely stressful projects, loads of travel, 0 work-life balance, and great outings with team. 
On a given day on a client project I would start my day at 7am and end anywhere between 9 and 11 pm. It's expected to put in these hours as you progress through the ranks. I;ve done it and seen plenty others do it day after day after day. 
Besides the 45 hours of project billable work that one needs to put in you also have to take part in firm initiatives: an additional 10 to 12 hours per week. If you have Monday meetings, which one usually does, there goes your weekend. Sometime you travel on a Sunday to make sure you can make Monday am meetings. So you can expect Monday to Thursday travel then go to the office on Friday and if you take part in a training or work outing then you have to make sure you work the weekend to prep for next week. 
Some people thrive in such an environment and others don't. 
That said, the pay is great and so are the benefits. They are good about disconnecting from work during vacations and firm holidays. Good time-off during xmas and NY.
Work experience varies. You can be stuck with horrible people but upper management is good. Can't say the same about middle management. 
Very white male upper management, also right-leaning.
Company has 0 ethics even though they claim they don't work in dodgy areas like immigration reform and working with state level authorities to do some major damage to local population.
It boils down to the life you want for yourself. If you like spending time away from your family and friends, working in an ambiguous environment (this is a plus), flying locally (mostly to fly over states), spending endless nights in a hotel room, working with smart people (this is a plus), eating restaurant food, getting divorced, working 12 hours a day and still have to fight to get credit for 12 hours of billing then this is the job for you. 

Glad and super stressed to have worked there and glad to have left. Would not go back again.

Don't be fooled with talk coming out of this place of things like "positive culture" and "work life balance."  In a nutshell, this company's arrogant, inefficient, and one of the most poorly organized of any I've come across.  

If you do decide to work here, do it at your own risk.  But beware of:

1.  A non-existent onboarding process.  I was hired in June and was never given a job description or told what my specific duties were by my boss, who was always too busy.  I never had a proper sit-down as to what was expected of me despite multiple attempts to initiate one on my behalf.  I was always told "yeah, we need to do that properly" or some such nonsense but my boss never made it happen.

2.  Any HR personnel responsible for helping you move, especially if it's an international move involving a work visa.  My HR rep only worked 3 days a week, and when I had issues regarding the visa or relocation matters, tough luck if she was out of the office.

3.  If you're doing an international move, be prepared to spend thousands out of your own pocket to pay for things like the work visa, the NHS fee, and your flight over.  I was eventually reimbursed but it was nearly 2 months after I started.

4.  If you work in any of the New Street office locations, be prepared for hot working conditions and incessant construction noise as a skyscraper goes up beside the Deloitte campus.  

5.  Deloitte didn't explain ANY benefits during my hire period.  I had to figure out things like the pension plan completely on my own.

6.  I'm sure there are nice people at Deloitte, but most of the ones I saw at New Street were emotionless robots always too busy mired in their own little worlds to say hello or reach out to a new employee.  

ONE of the worst places I've ever worked.  Period.

What is the best part of working at the company?
Innovation, collaboration, flexible working schedule, clear career pathway

What is the most stressful part about working at the company?
Hit utilisation targets, especially during the projects quiet time

What is the work environment and culture like at the company?
Quite friendly and supportive team in a day to day work basis. However when you need to solve a more complex problem, you may feel like left on your own or if you are supported - the process can be very lengthy,  repetitive and as a result demotivating. 
When it comes to promotions - it may take years to progress. No tailored approach to individual career progression. Some people would gain extra qualifications, have broad experience and work hard as willing to achieve more but this would not matter much - what matters is just to do your job for 12 months at each level in order to get to the next one - this may feel very demotivating.

What is a typical day like for you at the company?
Regular communication with project managers in order to provide admin support and have as much chargeable time as possible (tasks completed for projects) and minimum of non-chargeable (admin/ operations tasks or downtime), regular reports (pulling data from various systems into excel incl. pivot tables), events planning, invoicing,  emails, ad hoc tasks (minutes taking, data updating). Variety of tasks - every day is different.

A typical day at work - They will use you for exhausting customs data entry for at least three years before they even consider to promote you, however, they will promote British people over foreigners.

What you believe you learned - Nothing apart from what I taught myself on customs systems and software. Also Higher grade employees and consultants wont teach you certain processes and keep a knowledge gap in order for you to stay where you are and them where they are.

Management - Bias, bosses favors, work in closed circles and make decisions behind closed doors, no transparency nor integrity and no matter how hard you work, it wont be noticed and you are asked to perform more which will cause you to break down eventually knowing you are just a human.

Workplace culture - Closed on itself, isolated bubbles, weird people personalities and most importantly you wont feel welcomed if you are from a different background.

The hardest part of the job - Working your  button off, yet you will only dream of a promotion and £1500 paycheck is your final destiny.

The most enjoyable part of the job - The coffee machine.

Assesment of work completed by case reviewers to ensure compliance with regulatory requirements / guidelines and internal procedures. Providing feedback and guidance, identifying individual training needs as well as generic trends and providing solutions to problems.

I have to work with a range of individuals from recent graduates in their first job to highly experienced professionals - this granted me the opportunity to further develop my communication, team working and coaching skills. As we work in a highly targeted environment, being able to adapt to changing needs and work-streams as well as taking on additional tasks when required is a necessity. Being prepared to go that extra mile when the occassion arises is important but having a close knit team able to work well together makes the demands of the job more manageable and enables us to meet team and project targets.

I enjoy the work I do; utilising technical knowledge while regularly interacting with colleagues as well as internal and external stake holders provides a good variety and keeps the job interesting. My attention to detial, ability to learn fast, analyse large volumes of data and identify problems / solutions puts me in good stead on a daily bases.

Deloitte in Cyprus is the ideal location to begin your ACA studies and professional life. The support and understanding from the whole company when it comes to the students is amazing: Study leaves, annual leaves, the college's programme, everything is oriented towards gaining this invaluable qualification.

At work though, things are a bit weird. A recent move to new offices, with an open plan setup of work, way too many people on each floor and everything painted in grey, makes the worklplace dull, noisy and unwelcoming. Every step feels like you are being watched, there's no maintaining your identity in this uniformity of clean desks and suits, and the interpersonal contacts and relationships are restricted to the one hour lunch.

It used to be that the people working here were the most valuable assets of the company, yet year by year a lack of motivation and enthusiasm is increased and becomes solidified within this building. I hope a change happens within the next few years regarding these matters, as this firm is a really good one and it would be a shame for its progress (the new offices) to kill its reputation.

If you like interesting projects, there's a variety to choose in consulting. However the employee back office firm services have been going downhill for a while, all shipped to remote "service" suppliers, and now pretty much broken for even doing a simple expenses claim since the timesheet/expenses system improvement project which downgraded or broke core staff functionality in Dec 2018... It's a total mess and the once helpful colleagues meant to support these processes and tools have pretty much descended into "computer says no" ticket administrators with no real power to fix problems affecting thousands of employees (example from this week: expenses haven't been paid AGAIN because of another glitch and the Helpdesks are saying just try next week). Unfortunately this is becoming the norm/accepted standard and consultants with heavy client workloads/travel are having huge issues sorting company admin tasks that once took minutes... Not heading in a good direction because the problem isn't even being acknowledged higher up, never mind fixed... I don't feel optimistic...

Deloitte managed the project on behalf of Lloyds Banking Group in regards to PPI claims handling. I was a review case handler for over a year where i would review a case from start to finish. I would have to call customers directly and speak to them to find out there recollection of the sale of PPI. After this role i was promoted to Redress where i would make calculation of redress which included interest and deductions in tax and then i would process the payment. I enjoyed redress because it was more along the lines of what i studied, i am good with numbers. Co-workers were wonderful people to work with. The main of the project was that production and quality had to be of high standards, quality checkers would go through your wok on a daily basis. People who did not perform were removed from the project.  The job hours were also flexible, i would start at 7am and finished around 3.30 or 4. I did also get incentives therefore i would stay on to make the extra bonus.

•	Answering calls on the Deloitte Head Office switchboard from internal staff as well as clients, members of the public and transferring calls to the relevant extension or team.  

•	Following procedures for emergency calls received on the switchboard and advising staff as well as customers where to call or, giving answers and information where necessary

•	Keeping the directory system up to date by passing information to the Directories team

•	Working with the Central Booking Desk taking inbound and making outbound calls, booking rooms, catering and AV equipment for business meetings - covering 7 buildings across the Deloitte London campus, which consists of 101 client and 80 internal meeting rooms, ranging in size from 2 person to 172 person rooms as well as issuing PIN Numbers for Taxi Accounts 

•	Various ad hoc admin tasks as and when required

By working a dual role I was kept busy which made my day go a lot quicker

Top Job Titles	Average salary
Manager 166 salaries reported	£65,814 per year
Consultant 88 salaries reported	£47,983 per year
Senior consultant 69 salaries reported	£53,554 per year
Assistant manager 115 salaries reported	£47,153 per year
Analyst 43 salaries reported	£36,491 per year

Working at Deloitte: company overview and reviews

Deloitte

Deloitte ratings

Popular jobs at Deloitte

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected