sales associate

7.5 tonne driver

account executive

customer service representative

delivery driver

Dixons Carphone

When I applied for the job I was very excited, because it sounded like a lovely company to work for. When I went for the interview obviously it was pretty positive they talked about the pay scheme, the discounts and other work perks suck as: a really nice cafeteria, discounted food in the cafe, Costa coffee, non uniform days, team building days and other activities. I was so excited to start my new job. When I began training I realised the job was not as advertised. I first noticed discrepancies when my contract came through. When I applied for the job and during the interview process I was told the hours would be 35-45 hours fully flex, but when I received my contract the stated hours were 30-45. I tried to call them to question this, but I heard nothing back so I signed the contract anyway (Which I now deeply regret.) My first week of training I realised this job was not what I thought. You are not allowed to have mobile phones on you they have to be switched off, and they check you to make sure your phone is switched off. If it is not switched off they write your name down in a book. You are also not allowed smart watches unless you put them in air plane mode. I understand they do this to protect the customers confidential information, but it also feels like they have no trust in their colleagues. You are not allowed to bring your own bag onto the floor, they provide you with a clear bag where you can keep your belongings everything else has to be kept in your locker. Training is really great, but there is a lot to learn in just 4 weeks! The main systems they use are Unify, Clarify, Boom and LDO. You also have to have open the Currys pc website, store finder in case you need to contact a store, 2 types of stock checkers Eclipse and CSC stock checker, and a programme called sign post where you can email stores, find contact numbers for Manufacturers and various other information. In training you are shown the very basics of the phone systems they show you how to transfer phone calls, how to login using your Avaya number and that’s about it. A average day in the training class room consists of a slide show then you are asked questions basically to see what you have remembered, then told to split into teams and draw a poster and then you have to do a presentation in front of the whole class. After that there is usually some kind of activity where you have to practice what you’ve learned so far. At the end of each topic you do a quiz to show you how well you know the topic. I feel like the training does not prepare you for the floor. Learning in a classroom is very different to talking to customers on the phone while you’re trying to remember all the systems you’ve learned in training. After the training you do something they call buddy week where you buddy up with someone on your team and you speak with customers and basically one of you answers the phone while the other helps you with the systems, and you switch throughout the day. You would assume that because this is still part of your training and is called buddy week it would be a week of buddy, but by the second day you are told to answer the phones alone. During buddy week you are in a separate section with a few managers walking around, so if you get stuck they come over to you and help you. You also have a number 77777 to dial this is called Question Desk they’re there to help you too. It seems kind of strange that during buddy week, you just buddy another colleague who is also brand new just like you. I think it would be better to buddy a more experienced colleague. After buddy week you are on your own, you still have question desk and you have FLM floor line managers walking around to ask for help, but they expect you to use a website called resolve before asking for help. Some days you start work at 8, and there will be no question desk and maybe 1 manager walking around. After my second week I felt the need to apologise if I needed help, because they make you feel guilty and embarrassed for not remembering everything. My manager wasn’t always there to ask for help, and some days I would have to run to the other end of the room to find a manager to ask for help. You are not allowed to tell customer that you’re new, which is extremely difficult, especially when they ask you a question and you have to put them on hold while you find out the answer. Team KnowHow is very target orientated company. You have no gaps in between calls, the phone is constantly ringing, as there is always a queue of customers waiting. You might be on the phone with a really awful customer, and you’re expected to answer the next call right away, unless of cause they let you take a few minute because you’re upset. I feel like they care more about your stats than they care about helping the customers. If you have a customers who wants to speak to a manger they will not speak to customers unless you book a manager call back for the customers. To do this you have to raise a Clarify case for your customer and send off a form with a time slot. Clarify is a very complex system to navigate, and it takes ages to log a case. If you log a case wrong it gets passed back and you have to change it. This happens a lot when you are new, and it is extremely overwhelming when you don’t know what you’ve done wrong. I personally would never work at another call centre after this. I thought it would be more about being a team, but it is a very antisocial job, especially when you’re constantly on the phones, and your breaks and lunches are often separate from your teams. It is a very lonely job, and it is very hard to maintain any kind of social life with the hours you’re expected to work. You usually have one week of 8:30am-6:15pm sometimes in that week you’ll get a shorter day. The week after will be mostly 10:45am-8:00pm. If you work until closing time you can’t leave until there are no longer any customers in the queue. You have to open up so many systems you’re expected to come to work 15-20 minutes before the start of your shift, unfortunately you do not get paid for this! Had I known the job would be how it was I would’ve never applied for it. If you are considering working here, then please read my review first. If you apply to be a retail colleague, please understand that the customers calling up will mainly be complaining.

I've worked in two stores at Dixons Retail and am still currently employed here. Both being flagship stores but one of them a 'Megastore' and the other a 'High Street Store'.

This company is very soul destroying. I often appear in the top salesmen list of the country but I fear as if I may be one of the only ones who do it with genuine honesty and integrity. As you've probably read by now from the previous reviews to mine (look at any of the 1-star ones to see a genuine review of Dixons Retail) -- this company is only concerned about the figures. I had one of my general managers at my previous store specifically state to me that they see everyone who works in this store and shops at this store as 'just another statistic' and it was their job to 'only care about hitting store targets'.

The training at this store contributes to your overall wage and unfortunately that does mean that you will often find yourself being paid less than people within the store who you yourself are giving training to. That's right, I'm actually trying to earn a Team Leader position in this company.

Myself, I'm an individual full of ambition and it's always been my dream to progress myself up the career ladder. I don't just want to work at a job, I want to be proud of myself in it and if you're like me - I warn you now, stay well away from this company. For over a year now I've spent trying to earn the favour of my managers and keep up my performance to a maximised level without ripping anyone off or lying to anyone (which anyone that works here can appreciate just how difficult that actually is with all these add-ons).

I won't spout nonsense and say customers can't benefit from these add-ons. Things like Anti-Virus are genuinely important and I stress that to my customers, I just wish that every sale didn't have to consist of attaining every add-on as some customers actually do already own some of these products we are conformed to selling or do not need their tablet being set up for £20 as it is pretty much on-screen instructions - but we always get moaned at if we don't get it.

Apart from the clear and obvious points that this company has negatively going for it (just check any review to see what they are) -- my two personal boiling points are these:

1) In the store I currently work at we had an excellent manager and he was recently transferred to a store -everyone- knows is performing terribly, is awfully quiet, is incredibly likely to shut down soon due to huge profit losses and is nearly 2 hours away from his home for having excellent relations with his staff.

Now, you might say, well, he got too close to his staff - you can't be both a manager and a friend? Well, this manager was our glue. He held the store together and with him being there, many of the 'soul-destroying' day-in, day-out routine and pressure of this store was uplifted with the light passive comments he'd make or the time he had to hear us out and motivate us. He was still strict, and kept us working but was no robot - he genuinely was a decent manager. And so, they got rid of him. Results can only seem to be achieved when everyone feels like their souls have been crushed and everyone is made to feel completely isolated.

2) I stress again, I am one of the top sales colleagues in the country with my name making the top lists nearly every month. I'm always top for nearly every KPI in my store and am constantly referred to as the top dog of our store -- but having worked so hard for this result has led to an opposite reaction I'm afraid. It would seem if you want to make it up the career ladder in this company - you need to be average. That's right, my manager told the manager who was moved that he will never promote me to a Team Leader because I am too essential to the store having a decent sales margin and without me - he does not believe the store's targets could be hit. So because I do my job too well - I will never be promoted.

That logic? Yeah, that's Dixons. It makes sense but it's an absolute joke because the manager here has been leading me on for nearly a year now telling me he will promote me as soon as is available -- now after this revelation, I realise now, he never had any intention of doing so.

I'm looking for another job, if you work here - try not to get too crushed and depressed. Feel slightly pleased that you're not alone and we're all going through this together. Fix up your CV and look for a way out as soon as you can. And good luck.

If you're looking to work here -- then really, the first two months should be your limit if you're desperate for job, or else just find another job. If you choose to stay those first few months, then do not be fooled by the lure they give you into the job - spend your time finding another job before you find out why you should have.

Good luck everyone.

I joined on as a Christmas temp working during the busiest months of the year, and although it was really busy is was sill bearable and decent, especially as there was quite a few staff there who were all friendly. 

But then Boxing Day week was over and some Christmas temps left (who weren't offered a position to stay) and half the normal staff members disappeared never to be seen again (still on pay roll).. This is where it went all down hill..

Everyday I work there I feel as I'm doing the jobs of three different staff members from three different departments, there weren't enough staff when it was busy (on the weekends mainly) and even worse There weren't any costumers! Thats only relevant due to the fact that the management push you to perform better and meet targets without considering the fact that there barely isn't any costumers on a normal day and going from a massive period to a normal one is a huge jumps but the management practically expect you to pull customers from your hat and complain if you don't meet targets. The fact that if you sell a Tv (even if was £4k) without a unnecessary £79 cable you might as well of not done the sale at all.  And when you do perform well don't expect it to go very far... plus even if you sold £10k worth of products you probably won't see a penny.

If you don't harass people to by mobile broadband, home broadband, compare their energy, buy attachments, buy installation and buy care plan all in the same sale  then you're basically a bad sales assistant..... plus the sales is just clever marketing that meets Trading standards by the skin of its teeth... If an items got a massive 'Sale' on it and you think its cheap? well it was probably that price a few months ago!, they increase prices of items before a sale so that they can reduce it on sale and advertise it as a massive saving... while someone could of brought it at that sale price any other time of the year before the price increase. I guess its normal in retail but I've never seen it on a scale  as big as Currys . 

My store (general) manager is actually a really decent and nice guy, its just the other managers who literally don't care about you whatsoever and would rather stand around talking and then complain when you stand around and talk. Plus managers pick on colleges to do tasks like cleaning and tidying all the time before they get a visit (which felt like it was 10 times a week) and then we would be questioned as to why we haven't been selling as much with clearly no consideration as to the fact that we've been made to clean most of out shifts in the period by another manager...... all while some staff members get to sell as normal or even stand around while we are forced to clean everyday.

Were told to sell on B2B (Business accounts) even when a costumer didn't necessarily want it... little does every costumer know that their warranty T&C's change on certain products and sometimes it can result in their money never getting back to them because its held to their account. 

Also the Systems are so old ....they're  like from probably 2004, they need to update their system including devices, and maybe have a system where a college doesn't need to walk around half the shop to quickly check stock. Plus they don't even have contactless in most stores? because maybe technology is moving too fast for these silver surfers who sell the latest tech but have systems that a donkeys years old? 

And good luck trying to get holiday without booking it like 6 years in advance (well thats the case with one of my managers anyway).. plus as I'm part time and  I'm sometimes given the most random and pathetic shifts all so that they can cut costs and only bring me in when they think its going to be busy (which is usually the last few hours of a weekend) .

 And finally I would like to say the pay is horrible, £7 an hour (for me because I'm under 21) but even  Primark themselves are due to pay more than that in March/April 2018! they defiantly need a pay Raise soon.... There is no commission on sales but rather a £5 bonus every time you sell a mobile or home broadband (after you're forced to harass a costumer repeatedly that is). 

I Planned to stay for a while, but I find myself back on indeed.com sooner than I thought unfortunately. CPW need to move away from holding sales every weekend to focusing on their staff, that dosen't include making them clean 24/7 and forcing them to pl

When I first started working for the company I enjoyed it, the targets were realistic, management were good fun and I was learning a lot from other colleagues.  However after working there for a few months it immediately started to go downhill.  When you first started you had to complete 2 days of training, which was great but what I thought would be training about the electronic goods the company sell it was all about how to sell insurance on these products.  After that we were thrown straight in and expected to sell these products with no training and expected to sell the insurance on the products.  If we didn't the manager would get very frustrated as we were messing up his daily store targets, bearing in mind it was our first week. 

The most positive thing I could say about the job is the co-workers, the job was a great social life and you met a lot of people and had some good laughs.  The lunch breaks were generous as we got 1 hour on weekdays and half an hour on Sundays.  The holidays were very generous to, you got 6 weeks paid holiday.  Holiday was always tricky as you may get 6 weeks on your contract, but good luck getting it.  If just one person is on holiday, management will most likely reject your holiday request.  Eventually you are sent on training to learn about the products and as you go on each training course you get a £0.15 per hour pay rise and you get to choose what area you would like to specialise in.  I learnt some great people skills and learned how to deal with all sorts of people.  The job at times was very rewarding.

Management were the worst part of this job, the company likes to change the mangers around a lot so it is very hard to get used to how the store is run as each manager is very different.  One day the store was very quiet and you are put in charge of a specific area to look after, so as the store was quiet I started to clean my section (TV's) as I was half way through a customer was in the store looking at laptops and as I was tidying up I failed to notice the customer, there were plenty of other staff who were standing around doing nothing that could have dealt with this.  For whatever reason the manager came up to me and started shouting at me (on the shop floor) asking why the customer was not being served and said to me "my kids could not be eating because you're not serving that customer" which I felt was very inappropriate and unnecessary.  The managers are put under this kind if stress and do lash out if there targets are not being reached, however I have seen this happen a lot to other colleagues in different stores.  

Leaving on time was another issue, if the store was a bit messy after a very busy day, everyone was still serving customers right until closing time and a couple of us become free about a minute before closing, they would then ask us to tidy up and refuse to let us go until the store is at the level they want.  They don't pay you for that extra time and if you had any plans for the evening chances are you are going to be late.  Before I left the company I worked the Black Friday weekend and worked a solid 11 hour day and only had a five minute break.  If a manager expects the store to be busy, they frequently used to just cut our lunch breaks by half an hour and as this was usually a Saturday we wouldn't get out of the store for at least 15 minutes past the time we were due to leave.  

In conclusion I would not recommend working here, if there is something else, personally I would take it.  I had some great times in store however it was mostly bad and other colleagues even if they were only there for a couple of months were already planning to leave.  If you are a student like I was then its a great place to get some experience and cash but you will not look forward to your shifts.  The job is incredibly boring and can be very stressful at times, for part time work it was great and gave me some extra cash for university, however anyone wishing to make a career out of this I would strongly recommend looking for something else.

Ill be completely honest with my experience at carphone warehuse in the preston branch (Tulketh Mill) as customer management/inbound sales advisor. 
The training was awful, using the software for managing accounts called PIE was inadequate and you are left on your own to figure everything out on how to navigate the system. 
The commission structure is heavily flawed, with so many KPIS's to be hit, approximately 4-6 targets such as post pay conversion (meaning how many contracts or upgrades you achieve per call) and hold time per customer etc etc. the managers are awful who were hardly ever there so you always had customers on hold, and hardly any training on products like their wifi products and certain procedures for insurance were awful and ridiculous. Don't get me wrong, people who were there for over a year could earn a great potential earning, but they have a line for new contracts and upgrades and a line for all pay as you go, which means customers who call in for general enquirers and don't even want to buy will heavily affect your commission. also its only top 15 out of 80 people who will get commission so you tell me!
Also the customer service team are from Africa who are the worst people in the world and shows how cheap this company is, they will give you attitude and grief when trying to transfer a call to them, they will drop calls on you and when you raise these issues with mangers they do nothing.
Be wary is my advice, and they will promise you the world in training and interviews about how close knit they are and how supportive and amount of money you can earn which is a load of nonsense. Like i sais being realistic yes, if you have worked there for over 6-12 months you can earn money, because you know how to use PIE which is their CRM, and you understand the commission structure and how to play their game. But that to me is too long and a waste of time considering the hours you put in are also disgusting, like seriously you work all days of the year mon-sun about 40 hours or longer a week. i started in October 2017 and left after 3 months, as did 11 other people i started with. I would love to name managers to be more specific but Im not being cruel im being honest and giving a real honest review. Oh ye and one least thing just to tell you about this company, i started around christmas time, so i was entitled to 7 holidays. Now what these guys did im pretty sure was negligible and a serious offence legally but youre entitled to specific days for holidays, so with 200 people who have saved up holidays were trying to book it off for christams and around that period. If you were amongst the lucky few you got your holidays, i got none and lost them all, i wasnt even allowed to carry my 7 holidays to the next year, nor was i able to book any holidays in November/December. 
What kind of disgraceful company is allowed to do this? by the way if you ever join then ask people about holidays i christmas 2017 and employees will tell you im not lying, and the mangers wre telling us to work overtime so more of us could have holidays....... 
So thats my reviews, i do wish the mangement get sacked and get a ataste of their own medicine but that will neve happen, and in regards to my performance if you guys are thinking that i am one of them complaining constantly kind of guys, I was second best in the training camp for newbies, with best post pay of the week three times, best hold time, best punctuality also took no sick days and was never late. 
STAY AWAY

Being a sales consultant is a fun and interesting job, you meet a wide range of people what is one of the best bits of the job. 
You go up to Birmingham for a 3 day course before you begin in store. You do a test on the FCA (financial conduct authority), this is literally the only thing you learn about regulation as it is all mainly about sell sell sell, they put a lot of pressure on you with insurance and broadband. 
The bad points 
Coming from the banking side (mortgage advice) into carphone, I was shocked with what they tell you about regulations and miss selling, (do your own research) , the fact that you learn about the FCA for about 1 hour is very concerning, I would urge the company to invest more into teaching new starters regulations and not miss selling than hitting targets. Being from banking I was shocked tbh to see that each store has insurance targets as this makes staff worry about not receiving bonus than selling insurance appropriately. The fact that I've had fellow staff who are veterinarians with the company ask ME about insurance selling and regulations shocks me deeply, I have had words with them on multiple occasions about the selling techniques, we are told never to say the word insurance when discussing team knowhow until they sign the paperwork. If I did that at the bank I would of been sacked. They cover themselves with "observation forms". Please do your own FCA research before starting in store. 
They have a staff review system CSAT. it's not fair and needs review urgntly. You used to be able to dispute bad reviews, you can no longer do this. You are told to tell customers to give you a 9 or 10 as anything bellow is considered very poor, this makes you fell desperate as the review system is how they work out how much bones you get. Please give this serious review dixons. 
Had an issue when I switched store was taken off the system and got a p45 so my pay and bones has been completely messed up. Still cannot access pinpoint so can not access my hub to update details they are asking for.
There IT department is full of idiots, they have no idea what they are doing and constantly change passwords so lock you out. They need a new lot of IT experts.

Positives 
Brilliant co workers, you will make friends for life, each store is like a family in it's own right. 
The flexibility of the company is brilliant, I had to fly off to New Zealand urgently as had a family issue so was gone for 2 weeks. Was not a issue mad manager and staff were always messaging me asking if everything was ok.
Most Managers are brilliant, Mine is, does not walk around and do nothing, will only sell if we are all busy as we get paid bones, managers do not from selling, will even put it through in our name if the till is loged in. 
Payday is a bit weird 2nd week of every month but is adaptable.
Probation is only 3 months was 9 months in the bank.
Great benefits, access to salery finance what is a separate company but works with dixons to give you cheap personal loans at great rates, sometimes cheaper than the banks, still shop around. The payment comes out of your paycheck so its impossible to miss a payment if you struggle with payments making. 
Great medical benefits as you get discounted private medical and dental insurance. 
Discount at currys 20% I believe even get a card for the family to use. 
Brilliant discounts through carphone warehouse on accessories and mobiles out right. 
Discounted phone contacts, o2 is the best one cant remember the discount.

i worked here for over two years and was treated like a number! 

First and formost before i go on i will say if you ever see a job advetisement for this "Company" please just keep scrolling, you will thank me later! 

Shifts were constantly changing without warning, sometimes you would come in for a early shift (8 - 4:30) To be told your doing a late (11:30 - 8) simply because they got the numbers mixed up due to thier own personal error, if you tried to challange this in the smallest way, they would instantly threaten you with disaplinery action for no fault of your own. 

Training was extremely poor, you are given "classroom" training where you just sit and watch Powerpoints for two weeks and do around 2 call listening sessions in that whole time in which you listen to about one call at best, there is no system training either and the second your on "Launch pad" you were expecting to know every in and out of the job! and even then you were given little to no coaching,  

You were then just thrown to your team without any further support and if you did make a error after this, you were told that we "should have listened harder" 

The amount of system issues is a day to day occurance which your never surprised at, if it was a problem with the calls dropping, it was the systems constantly crashing in front of you for no reason and you were never given a time frame other than "its fixed when its fixed" and then told to not ask again. 

Bonus was beyond disgusting which was around £130 a month extra which you had a stupid amount of KPI'S to hit before you even get a look in in one month i ended up loosing bonus due to one slight error on a single call which i was repromanded for. 

90% of the managers are extrernally sourced and dont have a clue about the job role or the computer systems you use, to the point where they atcually end up coming to the regular call floor agents for help on even how to just simply log in!, 

The Customer service managers are even worse, they sit and do nothing all day, and never stay past 3pm and never work a weekend. i once asked for compasionate leave due to a family member going through a major operation and was promised this as compansate leave and on the day was rang up by them, screaming at me to get into work as i have gone AWOL, 

Breaks and Lunches are never set, there is a system in place to tell you when you should go but the second you go live from day 1 your told that you will be told when to go by managers, in one instance i was sent on my last break 15 minutes before the end of my shift. 

there is also a huge demand for Overtime due to the shortness in staff, where your forced to work 12 hour shifts and even when they offer it as "Double time" its either never paid correctly or not paid whats so ever with out no follow up and they just complelty forget about it. 

The Staff turnover is beyond high to the point where i went away on annual leave for a single week and came back to half the call centre had either been sacked or walked out!

Trying to move up in the company is never enough impossible, they set you Targets to hit and once you hit and "Prove yourself" to managers, they will instantly turn you away and say the position has been filled. 

i would never reccomended this as a place to work as your treated disgustingly!

After having a worked in retail as a customer service assistant for many years I had to switch career paths due to a shoulder operation, so I decided a sit down job would be better. I applied for the role in summer 2016, the interview process was fairly easy, however this was my first role in a contact centre.

I received a Job offer around a week after my application, I should have known after attending my interview and seeing a giant 'We're recruiting' sign at the front of the entrance on the main road, which I now know is permanent, was never a good sign.

There was around two weeks training prior to starting out on the phones, which I admit was the best part of my time spent there, along with colleagues. The people you meet are great and very diverse and the two trainers our group had were fantastic and very down to earth, I was hoping this was going to set a precedent amongst the rest of the company, unfortunately it didn't.

Now onto the job. I was part of the delivery team talking to customers regarding dates and times, any delays and mishaps that had happened (there were a lot). The customers didn't make the job any easier, acting as if Armageddon was about to take place as their fridge was 10 minutes late to their doorstep, or worse, if a driver was in a terrible accident and all the goods were written off in the back of the Van, it still wasn't good enough for some customers, they must have really needed that fridge.

As I previously stated, the colleagues were fantastic, specifically in my group, and helped each other out as much as they could as we were all in the same boat starting out, Management on the other hand, dreadful. They were called first line managers, and were responsible for around 10-15 people on a pod. They would help with basic questions which we were yet to grasp with us being new starters, however they would avoid taking escalation calls at all costs, theoretically, avoiding doing their jobs.

After several weeks there you could tell how the pecking order was organised, current FLMs had favourite co workers who they would help more than others. The part that baffled me the most was the 'floor walkers' who were just standard members of staff, entry level. These people were the ones who deserved to be managers, they were very hard working, would take calls off of you if you needed help, very knowledgeable. There were two staff members, who I won't name, that left me in shock once I found out they were not team leaders, they had all the best qualities of someone you want leading a team, yet they were overlooked.

Finally, the contracted hours and shift patterns are absolutely terrible. The operating hours are from 8AM-8PM Sunday to Monday. you'd be working 9 hours and 45 minute shifts, not 10 as they dont like to give you that extra 15 minute break. Factor in travel etc and you'll be working 60 hour weeks, just for payroll to pay you incorrectly. Along with this, the shifts are all over the place, one day you'll be working 10:15 until 8pm, and the next you'll be working 8am til 6pm.

tldr: terrible company to work for, no regard for mental health, management are the worst I have come across and they can't even pay you correctly for the work you have done.

A typical day at work would consist of making sure everything behind the sales at Currys/ PC World is run smoothly and efficiently. We would do this by taking in big deliveries sent to the store and prepare the stock for customers to buy, we do this by making sure all expensive items are checked properly and secure each product the correct way. The items vary from small kitchen appliances to high valued good such as Apple iMacs. We have different routines and security procedures for different products depending on their value,size and popularity. I have been trained to know the correct security for all products in the store so it is important to make sure everything is correct to prevent theft in store. Other duties include making sure every product in the store has the correct price ticket on it, we call this Price Validation. Prices change on a weekly basis and as we have such a wide range of products in store it is important to keep up to date with this information. There is never a quiet day here as customers are in and out throughout the day, from having to carrying 50 inch flat screen TVs to customers to tagging stock and putting on the shop floor, there is never a moment to stop. If the shop floor ever gets too busy or there is a long queue by the till then I would jump on and put through transactions to speed up the process or stay and attend to customers asking for help and information about products.

I have learned various skills by working here at Currys/ PC World. I have improved my health and safety knowledge to the full by working in the warehouse environment on a daily basis and have a good understanding of the procedures of any work related incidents. I have also improved my people skills by talking and communicating with customers and helping them the best I can to make sure their experience as a customer in our store is a positive one by helping meet their needs through the products we sell. I have completed and attended various training courses such as Audio Established where I learnt about new products in the audio section in store and their benefits and how to sell them correctly to customers. I gained experience here on the best way to give the customer a good experience.

One of the best things about working here is my colleagues. They are all so easy to get along with and and know the appropriate time to act professional in font of customers and in the workplace as a whole. We learn a lot from each other in the workplace as we give each other knowledge and information on new or existing products that we sell. Another great thing about working here is the hours, I started off contracted to 8 hours a week and would be in twice to three times, as I am someone who likes to work long hours I am now on a 30 hour contract working on average 38 hours total a week with two days off. The only problem that I personally have with the hours is that they are not consistent, as well as my days off. As it takes me a long time to get to work, it can get very tiring keeping up with these changing hours especially working in the warehouse lifting goods. Another reason for this is because I am someone that likes some form of routine and likes sticking to it.

When I started working for Curry’s, I loved it, but as I progressed further into my training, I realised how heavy the sales targets where. The training program they have is excellent, but it's just finding the time to do it as you will be asked to try and do most of it in your own spare time. Currys, as an example, sell washing machines. If you sell five flat washing machines with no extras you will be in the office being told off. Dixons group makes all its profit from its knowhow/whatever happens services (delivery, installation, 3/5 year accidental damage cover) and if you work on the sales floor you WILL be targeted on these in both Currys and PC world. The targets are extreemly high, but if you are good at it you will be well rewarded with a nice bonus. The store is also targeted as a whole and if other staff lack behind, you will miss out on extra bonus rewards. The manager at my store was very old skool and had been there for over 20 years, he was not very helpful at all and I felt that my assistant manager was my proper manager. My assistant manager had a lot of confidence in me and told me “I know you can do it” but he once told me "if you want to do customer service, go work in a call centre because that is not what currys/pc world is about". I was shocked to hear this when i first started but then later on i realised they have this attitude because that is what makes the company profit and concentrating on customer service alone is where Comet went wrong and eventually went into Administration. I was told off numerous times for spending too much time with customers and selling items that dont make any profit (like hoovers and stereo's) and my manager would question me about EVERY single transaction, "did you get anything with that washing machine? No delivery/install?...". I was actually quite surprised how good i was at selling the extra services for white goods, my target was 40% and i used to exceed 50% on most weeks, but there was two particular months in a row i only got 25% due to lack of customer interest and was in the office having a progression meeting. I explained to my manager that I never changed my selling technique and I believed that customers where not buying the extra services due to the time of the year (just after Christmas…..customers had no money, did not want the extra services). This was not a good enough excuse and i was told to improve or i would be sacked. I eventually left, mainly due to the fact that my assistant manager was moved to another store and a new assistant manager was brought in that was "old skool", just like my store manager. Both of them where the worse managers imaginable and did not give a care about the needs of customers or staff. When i joined, I had plans to move onto Knowhow and learn to help people with laptop problems as working in a customer service/IT environment is something I always wanted to do. I will now have to look elsewhere to achieve my career goals. Such a shame.

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