delivery driver

store manager

shift manager

assistant manager

assistant store manager

Dominos

Typical day: you never know what's going to happen or how many hours you are going to work (depends on how busy it is, they put the minimum staff they can, they can send you home early, or call you on you days off to ask you if you can go). If it gets busy, there's no way to organize the load of work because there are no limits for the number of orders the store can take at a time, so you just need to handle it. The phone can ring for 2 hours in a row non-stop, the workspace is minimum for you to go around, you work in difficult positions, bend and stretch a lot to reach places, and you need to be careful with the floor to not slip-on something or to bump on someone. It's very hard to focus on what you are doing and, as a team member, you might need to jump between work stations a lot, especially if your English is reasonable enough to take phone calls. As a CSR, I find it necessarily hard and confusing and the company has no respect for people. You answer calls with the sound of the phone still ringing right next to you, plus background noise, barely able to hear what the customer is saying, and you deal with taking orders and customer service at the same time. Every time there is a problem, is practically impossible to deal with it on your own without the manager's permission (an alteration requires a password, etc) and the managers are ALWAYS busy and want you to take the phone yourself, giving you a look every time you need to communicate with them, turning their backs at you because they don't have a clue of what they are doing as well with so much in their shoulders. It's very hard to understand what is going on with an order because of this lack of communication and it's impossible to use the computer in a helpful way for a CSR. I need to run around all the time and feel confused no matter how much experience I gain. 

Management: They put someone from the staff giving you training, and they take that away in a second. You almost don't get the opportunity to understand what to do, only with experience. They multitask too much and they tell you to change from the CSR to the makeline 5 in 5 minutes, if not less. They push you to achieve unrealistic targets because, otherwise, they are shouted at by their superiors. They have a hard time being able to teach you or explain you anything, always in a rush. On the other hand, because they work with you, they understand your struggles and they don't blame you for making mistakes or shout at you... but they stress a lot. They make your schedule on their last day of work of the week (Saturday or Sunday) for the next week, so you might need to text them to know what your schedule is. You only know when you're going to work at the end of the week and it might be altered even after that. They don't warn you when they make alterations most of the time. You can't take anything for granted. 

Workplace culture: Besides the stress and the poor work conditions, the staff can be very collaborative and nice with you. The best part of the job is just the people you work with if you are lucky to have the same kind of work colleagues I have. However, lots of them don't speak English very well, so the interactions might be limited and communication can be difficult during busy times. Also, you only have a break if it's not busy, but even for people who work 6 hours or more, they might not have one, since they limit the number of staff and you might not have anyone to cover for you (especially if you need to prioritise phone calls and customers..). I get really hungry and dizzy so, in my experience, that is really hard. It improves when the store gets less busy during the summer, but you have a tough winter. Also, they don't care about your holidays. They never tell you how many hours you have of holiday like some people in other jobs have. You need to ask them with a month in advance to book something and get holiday pay (I wasn't aware of this so I never got holiday pay for 2 years). If you don't book holidays in advance, you just don't get anything. And, of course, you are never allowed to get bank holidays off, like Christmas, New Years Eve, or any busy commercial days (like Valentine's day), ever. You also work every weekend and mostly evening shifts.

I worked for the Solent Pizza Delivery franchise that operates in parts of Hampshire (and also Cardiff that operates under a different LTD company but still under the Solent Pizza Group), so some HR and management practices in this franchise may vary between other franchises and corporate-owned stores. When I mention the word company, I mean as in franchise.

The work environment was generally busy as you would expect from a Domino's outlet however the people who I worked with were all very friendly and supporting. 

The attitude in management generally varied on the person with some encouraging the team to work harder and faster to improve the store's service times whilst also creating positivity at the same time. Others would just stay quiet and get on with their own thing, sometimes when service times have gone out the window resulting in a lot of delayed orders. A typical store would have the main store manager and about 2-4 assistant managers, some of whom are still in training, and then you had the area manager on top and then the regional manager and directors.

As well as management you would also have a area trainer who would train managers who are still in training, as well as aiding each store in regards to things like product quality, training on how to make new products that are yet to be made publicly available. You also had a dedicated person to carry out internal audits to highlight any issues and how to resolve them to prepare for any unannounced audit visit from corporate. 

In regards to employee benefits, you first had a staff discount, but the discount couldn't be used on certain products and couldn't be used on existing deals either. You had employee of the month scheme, annual awards evenings hosted by the franchise directors to recognise people who have been shortlisted in x,y,z position, giveaways of various items held on the franchise internal social platform where the winner(s) would be picked out of a hat. 

Pay was above NMW for me but only by 40p. Not sure about what the NLW was for the franchise as I am under 21 but pretty sure it's only £11.44 or £11.55 so don't expect the earth. However for drivers you get £1.25 per mile if you are using your personal vehicle and personal tips.

Hours at this place wasn't great. The franchise makes extensive use of zero-hour contracts to the point where people who do full-time hours are also apparently on zero-hour contracts. This enables the company to cancel shifts if the level of orders for the day isn't going to be as much as they had originally forecast. As well as that the majority of people do not have a set finish time. You can be on a 'Rush' where you are sent home immediately after or shortly after the peak of orders for the day has passed. You have a 'Late' shift where you stay after the peak wave of orders have passed to do things like help clean up and you could be sent home at around 22:00-23:00 depending on the store closing times. Then you have a close shift where you stay until however long it takes you to clean up and prepare for the next day. 

With the bit about hours being said this job is only really good enough for a 16-18 y/o college student or a Uni student who is just looking to make a bit of pocket money or perhaps if this is your 2nd job. If you need full-time hours, then unless you want to get into management training (which is readily available provided you can meet the target requirements), then this job really ain't for you.  



This review is for an employee working at the corporate head office in Milton Keynes for Domino's UK & ROI

Rude, disrespectful and ineffective management who have been in managerial roles for several years but have not learned how to properly communicate with their team. Policies are changed but not communicated to staff effectively, an email is sent out but if you don't see that email amongst the hundreds you receive daily then you won't know about the policy change. This leads to staff members using old and incorrect processes for many months. Managers did not have previous management experience which may explain but not excuse the above. One manager has an attitude of superiority and will let you know that he's better than you because he has been with the company longer, another is lazy and will disappear for hours at a time while at work to do personal chores. Both have been reported to higher management but no action has been taken. Management decisions are made based on personal bias (e.g one advisor may get away with doing little work while using the personal phone while another advisor will be rudely spoken to in front of the whole department for checking their phone once during the shift) and are not consistent.

Communication between departments is very bad, with other departments unsure of what the customer service department does and vice versa. Nationwide policy changes are provided to the customer service department last, meaning customers will call in to complain about these policy changes and the advisors will be ill-informed and unequipped to deal with these situations.

I started in a team of permanent staff who had been in the department for 2+ years, I left the role when all other permanent staff have left due to disrespectful, rude behaviour from management. Team is now made up almost entirely of temporary staff with no experience.

Training is poor. New advisors are sat with experienced advisors to shadow and then pushed on to the phones in a weeks time no matter what. No training plan is in place so if the experienced advisor is bad at training or has bad habits the new advisor will start off on poor footing. At the time of leaving, new advisors are being trained by other new advisors who have less than two months experience, leading to the entire department performing the job poorly.

Work is a shift pattern of week one 9am - 5pm and week two 3pm to 11pm alternating. This includes working permanent weekends. At least there are two consecutive days off, but management are talking about switching this to a worse system of random days off (e.g. Monday and Thursday off instead of Monday and Tuesday).

In the three month period after the entire team abandoned the job, permanent positions have been offered to 7 people. Every single one of these new advisors have left within a week of starting after seeing the state of Domino's customer service. A fool could see there is something going seriously wrong My biggest regret is not leaving sooner, there are far better companies which value their staff higher.

Pros:
+ Career progress, if you work smart (lick the right butt) you can progress easily, from very bottom.
+ Friendliness, colleagues are mostly very friendly and ready to clown around with you. 
+ Training, you get buddy training, and online courses, easy to do them at home.
+ Flexibility, you can work full time (if you're good and reliable enough) or just few evenings a week. I've been told that one weekend shift (Friday or Saturday) is a must, rest is up to negotiation
+ Business third party car insurance for when you deliver
+ Card only payments for safety. It's unlikely someone gonna try to mug you, people know you've got no money on you.
+ You get to see smiles on many hungry faces, some customers go beyond normal to make your day better, they'll leave a silly delivery instruction, or an actually helpful one. 
Sometimes it's some lonely person's birthday and you're the only one to knock on that door, in that way it is very rewarding. 
+ It's one of easiest jobs. Drive and listen to music. Wash some pots. Fold some boxes. 

Cons:
- staff meals are so poorly discounted that if you know the deals you're usually better off ordering through the app as a regular customer.
- no canteen, have to hide somewhere on your unpaid break, because customers can't see you eating. Ridiculous.
- Fuel allowance vs miles driven,
It's about 5 miles/delivery, with shortest trips just around the corner, and most far aways 6 miles away from shop. You get reimbursed £1 per delivery, which is less than what some people gonna spend on fuel itself, and it's less than almost everyone will spend if you include other costs (oil, tyres, brakes, etc) driving full-time means doing about 80-100 deliveries a week, that totals to about 20k-25k business miles per year, for a reimbursement of about £4000-£5000 (fuel and maintenance), which is probably not gonna cover your costs. There's a little help of 20p per delivery if you decide to stick a heavy, magnetic sign to the top of your car and risk some lowlife scratching your roof while dragging it off. (They not gonna pay you for damages if that happens)
- Despite local staff and managers being friendly and supportive, area manager thinks he's god or something. Just look down, and don't speak to him, answer simple yes or no. If you open your mouth to ask him a question he will treat you like trash and show you where your place is. Better be quiet and wait for him to go away. 
- Car park can't hold all delivery cars, so some people during rush hours have to park on single yellow line on the street outside shop. Problem is, that yellow line is 9am-6pm and rush drivers start at 4pm. So if it's quiet between 4 and 6, you can potentially risk a parking ticket (never got one).
-Delivery charge, customers pay £2 delivery charge, and they are keen to think you get that as your reimbursement, this is probably why less than 5% customers tip you. (Comparing with previous employment where delivery charge was calculated into price of food and where about 50% customers gave tips, average weekly tips at Domino's are about 20 times lower)
- Driver ONLY allowed in the car during work hours, no gf/bf, no mates
- Weekend evening job, if you're not ready to give up at least 3 weekends a month, you won't fit, that's the nature of business. 

I applied on a whim 4 years ago and have only just left the company. I did the job part time around my degree, I think it works better for part time work as it being 0 hour contract it was hard to get full time work. 

The general atmosphere of working there is nice, most general instores and drivers make or break the job, however having worked other jobs, management in dominos is shockingly bad. I have seen people start and get taken off the rotas for not picking up work quick enough and let go without explanation, my shifts have been dropped at points of management don’t like you as much as others, communication between management and lower staff is non existent and you will be blamed for doing things wrong without efficient training, they heavily rely on other staff to train new starts without putting any support in for them. It being 0 hour works both ways, if I needed a day off I could refer back to my contract as it was 0 hour and have the day off but it’s expected you work weekends and not all managers are as kind as others. There was points when I worked there when I would have a Friday shift for 6 hours and be told to go home after 2 due to it not being busy on shift and because it was 0 hours. So ultimately the pay is very dependent, if you don’t learn and make yourself skilled, management replace you or lower your shifts, having been at my franchise for 4 years I was the longest standing employee, with everyone starting and quitting within a year of starting. 

The job itself from an instore role isn’t difficult, it’s just hard to learn everything with poor management and clicky area and regional managers. It typically includes, customer service, taking orders, payments and phone calls. It can also include making and prepping pizzas and sides and cut table. Sometimes we had to route orders for drivers to make it easier for them, not a hard job but it is basic minimum wage and managers would happily pay you less if they could.

We didn’t get breaks; even if we worked over the legal threshold and free food was a good incentive for closing staff but my franchise abolished it. 

I learnt to give the same level of respect to the job as they gave me towards the end, management expect you to be able to drop your life if they need you one day you are rostered and penalise you if you can’t do the shift later on, there is unrealistic expectations from management with poor communication which is ultimately why I left, I handed my two weeks notice in and they didn’t even let me work the 2 weeks after being there 4 years, I didn’t even get a proper goodbye, which reflected how much the company valued me . 

It’s okay if you are looking for part time, low commitment work but unless you receive a visa sponsorship and full time hours I wouldn’t bother and look somewhere else. 

I worked at dominos for just under a year.

The driving side of the job is actually quite fun... You get paid to  drive around and listen to music. The tips and drop money (£1 per delivery) are quite good. Generally for every £10 I spent on fuel, I'd walk away with about £25... So often would make £250+ profit per month on top of wages (this is tax free too). This is more than enough to cover wear and repairs.

Instore can be very fun... Lots of banter and a good team that actually cares about each other. The store is very busy however... During the rush the phones and carryout don't stop, and the number of orders coming in can be very high. You have no option other  than to learn your stuff and learn it fast but everyone including non managers will help and support you.

The company is flexible with hours and can accommodate most requests in terms of hours, annual leave, duties and especially progression. You can really progress quite quickly. 

The store manager is a decent guy,  who actually mucks in and genuinely cares about his staff. He's good for a laugh but will put his foot down hard when its needed.

I left mainly due to issues regarding my mental health... But I would generally describe it as a positive place to work. It is good as a main job, good as a second job or good even just as a stop gap.

The next paragraph will sound negative... But you will see st the end of it why what I am saying, is a good thing:

There is one individual who cannot live without gossiping, stirring or simply lying. This individual actually falsifies alot of things. This individual generally tries to belittle and out-do you on everything, From number and severity of medical conditions,  how academically superior they are, how their life experiences are better than yours. Also a hypocrate who complains to management about conversations that you have when they are innapropriate too. If there is no drama, this individual will either fabricate or create it, or seek some attention. This individual also deflects to everyone else when in the wrong (I.e yeah but so and so did this etc)

The reason this is a positive is The team here is so good that an individual like this can't really damage the team or colleague cohesion when they would be very destructive elsewhere. The team here has your back, they will look out for you, and they will see through a lot of things that cause problems elsewhere. There are some very good workers there who really know their stuff and are very good at their jobs. 

If you're thinking of applying... I would honestly say go for it. Its good fun most of the time, the team is good and you can generally get what you want out of the job. The manager is good and you get to see some of the Hilarities that occur outside the pubs opposite the store at weekends.

Uniform isn't very flattering and you get bored of pizza.

What is the best part of working at the company?
Working at the Domino Company part-time (only allowed to work 20 hours max) while studying for a master's degree offers flexible scheduling, allowing you to balance work and academics. It provides valuable real-world experience, skill development, and networking opportunities. The income earned can ease financial stress, and you may benefit from employee perks like discounts and career advancement opportunities. This job also helps in applying academic knowledge to practical situations, enhancing your learning experience.

What is the most stressful part about working at the company?
The most stressful part of working at the Company is managing the fast-paced environment during peak hours. Juggling multiple tasks, dealing with demanding customers, and ensuring timely deliveries can be challenging. Balancing work with academic responsibilities adds to the stress, as do performance expectations and unexpected issues like technical problems or staff shortages. During rush hours, you won't have time to sit or relax, requiring you to be quick and adaptable.

What is the work environment and culture like at the company?
The work environment and culture at the Domino Company are typically characterized by a fast-paced and dynamic atmosphere, especially during peak hours. Teamwork is crucial, with employees often collaborating to meet customer demands efficiently. The culture emphasizes customer service, with a strong focus on delivering quality and timely service.

Employees often find a supportive and collaborative atmosphere, with opportunities for growth and development. Training and continuous learning are valued, helping staff improve their skills. The company also encourages a positive attitude and adaptability, fostering a sense of camaraderie among team members. Despite the high demands, many find the work environment rewarding and engaging.

What is a typical day like for you at the company?
Involves clocking in, preparing ingredients, and taking customer orders. You'll engage in food preparation, focusing on speed and quality, and handle deliveries if required. Customer interaction, addressing questions, and ensuring excellent service are crucial. Regular cleaning tasks and accurate payment handling are part of the routine. Collaboration with team members is essential, especially during peak hours. The shift ends with completing tasks and clocking out, leaving the area ready for the next team. Adaptability and teamwork are key to managing daily demands.

Working at Domino's is a good FIRST job. It taught me a lot if key skills that would advance me and become better at future jobs. For me, I got the job on a part time basis, and was working from around 12- 20 hours per week. I was 16 and was offered £5.50 as a starting wage which i was very happy with at that aged as I was expecting minimum wage (£4.05). When I first started, it was quite hard but enjoyable. I started on learning how to make the pizzas and how much toppings I should put on etc. Then after a couple of months, I got the grasp of things, I was able to make pizzas quickly and efficiently throughout busy times to help keep the flow steady and I was answering the phones with confidence and taking card and card payments as well. I was really enjoying my job until after a few months when I started finding my job quite easy to do and wouldn't have the motivation like I did when I first started. It wasn't a challenge for me anymore so my interest started to slip and I was starting to make a lot of mistakes but I was forgiven. The most enjoyable part of the job was simply socialising with my colleagues. Mostly everyone there was really nice to me and would talk to me to get me settled in. But, other Domino's shops may not be like this as I had only worked in 1. The hardest part of my job was working weekends. For me, I was only put on weekend shifts. Thursdays - Sundays, 5PM - 9 or 10 PM. I would never have time to socialise with my friends outside of work and this definitely took away my social life as I was not meeting with my friends and only always working. The management was VERY good at my store, everything had a neat structure and everything was time well and organised.

I learned a lot from this job, I learned how to speak to customers with confidence and how to take cash and card payments. I also learned how to work in a very fast paced environment.

Another downfall is that, I had to work on public holidays (Christmas eve and New Years Eve) without extra pay. I was really frustrated when I had been told that I had to work on New Years Eve.

To summarise, this job is a good first job but has a lot more Cons than Pros.

I've met some of my favourite people at this job, worked as management in multiple shops and franchises, became very good friends with the people in charge of successful businesses that keep growing year-by-year.

But this might be one of the worst jobs I've ever had.
Professionally; it violates almost every part of your contract forcing you to work unpaid overtime (usually 10+hours per week) on such a regular basis, it's actually considered part of the job [Contract is 45hours].

There are almost zero benefits to working there (other than 50% discount, and £10meal per shift if you're management); I fortunately had great staff to make it survivable, but in-terms of the job itself...
 
You're considered more of a cog of a machine than an actual human being. i.e. The goal is to keep the labour as low as humanly possible by any means necessary, no-matter how low it was it's never good enough. I ran shifts on 19% labour only to get told it should have been 17%. One of my store managers frequently did 100hour work weeks to try and minimise the labour, only to get told it was still too high (which it really, really wasn't).

I could literally write a 6,000word essay on the precise ins-and-outs of this business, but I'm not willing to spend the time to do that.

SUMMARY: This is a standard minimum wage, zero qualification job. I'd encourage 16year olds to work there to develop a work ethic and perspective on life/work as they transition to better things. 

But in terms of a long-term career...

If you enjoy exploiting people for your own personal gain, and whole-heartedly do not care about your collegues/ customers, then you will be really good at this job. If you're an actual human being; you will disagree with the things you have to enforce, it's highly unlikely you will find job satisfaction, and this jobs ridiculous hours and late nights (4am-6am will be your norm) screw with your wellbeing.

Or if you don't care what job you have, this'll do until you get sick of it.

If a 0/5 was possible, I'd give it that.

Literally the worst job I have ever had in my life, current management have no respect for any staff member just treat you like absolute rubbish, made to work 12-14 hour shifts with no break at all which is illegal!! I worked for the Shrewsbury dominos store, when I applied for the job as a deliver driver for them the job advertisement claims the opportunity to earn up to £8 per hour but I can assure anyone that it's a total lie, you will never be paid anything more than minimum wage and get massively underpaid for mileage per delivery which its really unfair when drivers with cars who have small engines who don't use a lot of fuel are being paid a lot more than driver with bigger engine cars but according to management that's fair. You will just end up completely ruining your car but management don't care about that aslong as you've made the delivery and just end up spending more money than your earning on replacing car parts and paying countless amounts of parking penelty tickets which will never be paid by the company so you will end up working a whole shift just to pay the council which is mad! Over the Christmas period we were promised to be paid time and a half per hour but was never given so we were all lied to there and also I worked 2 weeks constant with no day off at all and still got ripped off with my pay cheque at the end as I was missing over £200 in owed money which till this day I have never received!!!!Management treats staff like rubbish with no care for people at all, no respect what so ever, with the manager thinking it's perfectly acceptable to literally scream and shout in a workers face even though there working as hard as they can but that's still not good enough for this stores management, really being honest I don't think I have a good word to say about my time there, management are a massive problem but other members of staff where nice and friendly but that's it really, overall I would not recommend this job to anyone even if it's just a temporary job for you just don't bother, go somewhere where they will appreciate what you do for them and will respect you.

Top Job Titles	Average salary
Delivery driver 744 salaries reported	£13.14 per hour
Store manager 64 salaries reported	£32,884 per year
Shift manager 375 salaries reported	£13.10 per hour
Assistant manager 31 salaries reported	£13.40 per hour
Assistant store manager 22 salaries reported	£31,463 per year

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