retail supervisor

marketing manager

Flying Tiger Copenhagen

Tiger has changed over the last few years from a customer and and employees first to a head office, saving money comes first situation. Hours have been cut very low but the workload is getting larger and harder. Store managers and above get bonus after bonus for the work of their staff and sales assistants get a few chocolates as a “rewarding prize”. Fine if you are only looking for 4 hours a week. But you’d have to be strict in saying yours hours otherwise one week you would be doing 4 hours and the next 40 hours. No balance and no consistency. Pre covid tiger was the best. Lots of staff, lots of hours and a good work life balance of being able to work full time but have some time off to relax in between. Covid hit people hard but Tiger is using it as an excuse to cut down costs but also putting prices up. Covid benefitted tiger as they used it to expect 9 hours of work from sales assistants and supervisors during a 4 hour shift. If you can get in on a store manager or head office then it’s great and they will treat you well, anything lower and you are out of luck. 

Working at Flying Tiger can be enjoyable, mainly because the products are fun, creative, and make the environment feel lively. However, the job has recently become much more scripted and strictly planned, which takes away some of the spontaneity that made it enjoyable before. Tasks often come with very little notice, creating pressure and making it hard to balance everything during a shift.

The biggest issue is the pay. Both staff and managers are paid poorly compared to the rising cost of living, especially considering the level of physical work expected. Expectations remain high even when sales are low, and the workload can feel overwhelming. At times, it feels like employees are being stretched too thin without fair compensation.

The VM‑ready packs help streamline some tasks, but overall, the job remains physically demanding and challenging. While there are fun aspects, the increasing pressure and low pay make it difficult.


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What is the best part of working at the company?
I was based in a store in South London (Snr Role), the 4 weeks training I had to complete was going to be within their Stratford Westfield Store.
Living in surrey I feel this wasn't taken in to account, as they required me to start at 7am (4pm) within the Stratford store.
Transport from surrey would have been impossible as nothing starts from 5.30am (Buses etc).
Be prepared to for early starts getting into Stratford if you don't live ion London etc



What is the most stressful part about working at the company?
Different styles of doing certain tasks or the same task etc

What is the work environment and culture like at the company?
hard to say as I left after 6 weeks

What is a typical day like for you at the company?
Training and looking at different ways of working

I found that working in Tiger can be a great experience if you have the right staff and team, but there is often a lot of pressure from upper management that can take a toll. 

There is an expectancy to always be productive, even if you’re on your feet all day. I actually feel guilty for taking a two minute break to go to the loo! 

I wouldn’t say the work is too hard or difficult, but a lot is expected to be done within a short time span. 

The largest issue of all I have found is that upper management do not seem to empathise or grasp that some people have underlying health conditions that may impact their ability to work. Upper management can make you feel guilty for calling in sick, even when it’s necessary. This in turn causes more stress, which can make you more susceptible to illness. 

I was told I'd be given a warning just for not talking to my coworkers much. Then told off if I was small talking to coworkers with no customers in store/no tasks needed done.

As for when the customers asked for a return and refund (all the time) and I was just a team member (unable to process refunds) I got told by management I'd be given a warning if I kept calling a key holder/ manager over to the till to process the refund to the customer as if its my fault for not being allowed to process refunds to customers.

Coworkers and staff was horrible. Many pulled rank when I first started so when a customer came to the till I had to either use their sales or let them serve the customer so their sales score went up and mine was low. 

My time at FTC was absolutely great in a LOT of areas, my team were amazing and I loved every shift I got put on. My store was amazingly inclusive and let you be yourself which is something a lot of retail stores could learn from. The only downside was the lack of available hours and pay, which is a company wide issue rather than a specific store issue. A common theme was very short, four hour shifts, for the lower members of staff. Longer shifts would be cut off at awkward times just so you didn’t get a break/got a shorter break. Again, more likely a company issue rather than store. Progression doesn’t really exist, but it is retail at the end of the day!

Overall, I loved my time working at FTC and would definitely recommend it to anyone looking for a first retail job. 


After moving to a much healthier workplace in retail I can safely say flying tiger was not a great place to work, you are expected to work tirelessly and there is very little chance of progression within the company. I got told off for very petty things that nobody else got told off for and I've never been pulled up on before or since anywhere else. if you stood still for 20 seconds you got harassed by management to do something, I would regularly get home and pass out because this job drained me so much, I would only recommend taking a job here if you absolutely need one.

You're expected to work quickly, moving boxes and kneeling up and down constantly to stock cupboards. Very tiring but it's not bad if you're physically fit. I didn't work fast enough and wasn't given enough time to improve with these tasks, so was given till/self service duty most of the time and this was extremely draining; I was on my own most of the time on top of very monotonous work. Upside to doing customer service in this store is that most customers are very easy going and polite. Management had good people but I and other staff did not agree with expectations. There was little incentive to work hard other than to please management, because you get paid the bare minimum.

You're seldom bored when working at Flying Tiger as even during quiet periods you can generally find something to do. It's extremely busy at Christmas, so can be very stressful and tiring, but the shifts tend to fly by. As ever in retail you'll have the usual issues in a public-facing role, but two managers at my work place were able to progress to head office roles, so may be unusually good opportunity for career progression.  

Management are amazing, this is genuinely the best job I’ve had and it has an amazing environment. I’ve met some great people at my time here! The business  does frequent activities and challenges for all the staff to participate in which adds to the fun! Peak times can be difficult and stressful but a good team makes it all manageable. The work load isn’t bad, there is regular tasks to carry out through the shift which helps the day go by. The only downside is the minimum wage pay. 

Top Job Titles	Average salary
Retail supervisor 3 salaries reported	£22,000 per year
Marketing manager 1 salary reported	£45,000 per year

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