delivery driver

real estate analyst

customer service representative

scheduler

operations manager

Just Eat

Prior to the restructure of the company, I really enjoyed working here. Management was great, we weren’t micromanaged, but if your stats were the highest at the end of the week prizes would be given. 

Micromanagement: 
Now that there has been a company restructure, management is poor. Employees in Device Support and Supply Chain are being micromanaged, speaking of which, the role doesn’t allow your stats to be controlled; it depends on the amount of device breakages or wear and tear that week. 
I just hope that they understand we are not children, we understand that there is a job to be done, but they’ve taken the passion and drive out of it. I’m more worried about being made redundant or dismissed, despite the fact that I was doing my job. Thankfully, I knew of my employment rights, so I knew to reach out to ACAs if this ever affected my actual employment with the company; it never did. 

Lack of communication: 
There is also poor communication amongst management and other departments. For example, there is little to no communication with the software developers, which in a Device Support role is needed, and it took 2 years of me being at the company for software updates to be shared, and when such software updates would come into place. Also, if you try and escalate any issue to another department, they’re very rude about it - despite it literally being their job. 

Restaurant partners:
I was required to work closely with restaurant partners and resolve device issues; restaurant partners are typically quite lovely, until the company would stop communicating or spread misinformation with them. E.g. something that was very common, customer service would spread misinformation about what device support can do, meaning if we had to redirect the restaurant partner because we couldn’t resolve their issue, it did upset them (rightfully so). Customer service and territory managers need to be educated in what Device Support can actually do. Overall though, restaurant partners were typically lovely, just be friendly with them and more often than not, they will return the favour. 

Hybrid scheme: 
After the pandemic, the company introduced a hybrid scheme (which is of course great), but rather than booking your days in the office, you would have to book when you wanted to work at home (that’s right, when you want to work from your own home, you have to book it, rather than booking your slots in the office). Also, you are required to be in the office a minimum of 3 days a week, and a maximum 2 days a week at home. They would rather you be in the office than at home, which is odd as most departments, including mine, thrived at home. 

Some pros though: my pay was excellent regarding my age, level of experience, I’m a student and my hours weren’t too bad. This role is really good for students, and part-timers. But, if you do work full-time, or you do have a family, the hours offered aren’t often the best. You will be asked to work on Bank Holiday’s and depending on your shift pattern, weekends. So do keep that in mind if you are applying for the role.
My new manager really did have my back despite the restructure changes, it was his boss that was causing issues regarding micromanagement.
The benefits are great: healthcare, I had 31 days of AL (mind you, I was given 8 extra days for Bank Holiday’s), Just Eat discount off takeaway (just £6.50 but definitely better than nothing), sickpay (I don’t think I ever received Statutory Sick Pay, but I may have been off in a total of 8 working days in 2 years?). Again, the pay was pretty good considering the job is very easy (doesn’t match the cost of living for full-timers, but for part-timers is extremely above average, aka not minimum wage). The company really do care about it’s employees, but they’re not too fussed by issues with restaurant partners. 

Company culture:
The culture is actually great, a lot of employees were given the opportunity to go on a company retreat to Switzerland and do some skiing/snowboarding. This really did give people the chance to meet colleagues from other departments, and have a bit of rest and relaxation. 

Overall, my job was easy once I learnt everything, and I did enjoy it until the restructure changes. Now micromanagement and lack of communication really took the passion away for me. Thankfully, I had other paths to go down, but my colleagues don’t have the same - I really hope things do get easier for them. 

OK, HONEST REVIEW HERE...

JustEat only recently came to my area (Chester), and I signed up to work for them on a self-employed basis. 

Got myself supplementary Hire and Reward Insurance for my car at a whopping £160/mo.!!! and bought the big bag (both of these were REQUIRED).. downloaded the app, then was ready to hit the road.

OK! Show me the money!! And indeed, they did! 

At first, it was a regular occurrence to make £80 in 4 hours. Often it was more than 90 quid, and on a few occasions I even DID make the advertised £120-150 a day (but that was working 6 and 7.5 hours respectively). A bad day would be £60, but... today, I'd be lucky to make that!

The money was good, it really was. They even paid a £50 bonus for the first 10 deliveries, then another £100 bonus after 25 deliveries. On top of that, we were being paid an extra £10 per shift, as a call-out fee. 

It TRULY was great.

Then... things began to change. The £10 bonus became £5... and eventually disappeared (maybe you get that only at the beginning, I don't know if new starters still get it).

Shifts became far and few in between. At first, you'd get 4-5 days assigned to you. Now, there are times I'll get 1 or 2. One week, I even got ZERO days assigned!

Fortunately, there are open-runs you can pick up, if they're available; this helps fill those gaps, and I admittedly find myself hoping an open run comes along... but even those are becoming rarer and rarer.

May times, you could extend your runs past your finish time, and make even more money. This isn't happening anywhere near as often, and when the prompt comes up offering an extension, it's gone in a few seconds, because there are so many drivers jumping on it like hawks on a rabbit (wasn't like that before).

And this leads me to my next point: THERE ARE WAY TOO MANY OF US DOING THIS NOW... AND EVEN TODAY, JUSTEAT IS STILL ADVERTISING FOR MORE PEOPLE TO JOIN THE NETWORK!!

It IS true, on the other hand, that JustEat continues to bring into the network other new restaurants; they're expanding that, and it's a great thing. But... despite that, FAR TOO MANY DELIVERY COURIERS ARE SATURATING THE AREA AND DILUTING EARNINGS.

And despite more restaurants coming on board, it just keeps getting worse.

Look, the money was great before. You could actually make more than a full-time living, on a part time schedule; it was a dream. Self-employed, no stress, happy days. It was the life.

Now, I routinely make about £25 - £35 a day, working 4 hours. Not great, no... especially when you consider it's not net, and I have to pay £160 insurance, petrol costs on my car, taxes, and NI. I still have days where I make about £60 - £70, but those are about as rare as unicorn tears these days.

So is it still worth doing? Don't get me wrong, it most certainly IS. 

But if you're looking to make a full-time income on it, today you can pretty much forget about it (at least in my area). It's still a great way to top-up your income if you have a steady job and do this on the side, and I would recommend doing this with that point in mind..

Increasingly during my time working for JustEat, the company became more and more inclined towards micro-management. And trivial mistakes like forgetting to click delivered for ten minutes would be punished with "performance" entries and warnings. Despite the fact such mistakes made an almost negligable difference and I was a high performing delivery person. Typically doing 28 deliveries upwards in 10 hours. Once a shop gave me a small can of drink for a lady who ordered a large 2 litre bottle. I returned to get the correct drink. I got a warning for that. Because the correct procedure is to tell the customer to contact customer support. No effort is meant to be made to go back and get the correct order for the customer.... Terrible customer experience really. I got another warning They have "team captains" and their job is go police the couriers and dob you in for even small trivial transgressions. Resulting in warnings. They act like your friends but dob you in for next to nothing. Such as once i cycled with a paper cup in one hand on my way to put it in the bin. I checked over my shoulder and crossed over the other side of the road where the bin was. And they put that down as "cycling one handed and on the wrong side of the road". Probably would have went down better if i had literred. Most people I know complain about "dispo". Dispo is basically a bunch of people working from home behind computers who's job it is to micromanage everything. If they have nothing to do they start asking if your "order is ok?" within about one minute of you getting it. The most annoying thing about it though is on android the app is broken and you have to keep going into settings to kill the app and restarting it in order to be able to send replies to dispo. If you take too long (five minutes) in the toilet and your phone drops offline or anything similar you may be lucky enough to have some snarky stuck up dispo idiot phone you and talk to you like garbage. Happens often. 

Overall was positive, although I received very little training and learnt almost everything on the job and from other riders after many mistakes. I don’t know if I was just unlucky with who trained me but they didn’t tell me how to pack the bags, how to use the app, what to do if things go wrong etc. Lead to a few cases where I was completely stuck on the job because I didn’t realise my chat function was faulty and how to refresh the app etc. For example, on my first shift I wasn’t told I how to use the app and that I had to ask to be placed on pause so I could travel to my area of work from the depot (where you collect the bikes), when arriving in King’s Norton (about 5 miles away from the hub depot) I found I’d been given a job by the app in the centre of Birmingham 15 minutes earlier and then couldn’t contact anyone to delete the job. I rang the hub about 10 times with no answer and eventually I had to travel all the way back to the hub to have it changed manually and no one flagged this as an issue that should be addressed for a first shift. Same thing happened another time where I was ringing and ringing the hub to no answer for about 45 minutes then was given a strike against my name for not completing a job, however when I explained they removed this. Because I hadn’t been properly trained I had incidents such as drinks spilling in my bag because I didn’t know how to secure them and I didn’t realise my chat function on the app was faulty rather than just being ignored and again after complaining this was never flagged up. Also don’t expect any tips as I got only one in the two months I worked there, but I did get a 25p bonus per delivery which for myself added up to about £5 extra per 8 hour shift roughly 
Despite some of these frustrating times I overall enjoyed the experience, it was nice being out and about meeting people and earning a decent wage. I also liked how you could choose your own shifts. 

Overall, I worked for Just Eat as a courier rider for around 3 months. It wasn't hard work and availability was there (In Birmingham anyway). Sadly, that's where the good news ends! Being a moped rider traveling through Birmingham at 30 mph, pot holes everywhere and drivers who have no idea how to drive safely, made it dangerous. Moped riders were not given amble safety equipment i.e padded jackets and proper motorcycle gloves, only a helmet and a winter style jacket, although warm, wouldn't protect you should you get knocked off. I constantly had issues being out the road with car users, tailgating me, because they are limited to 30 mph, Just Eat made no efforts to make other road users aware of this i.e limited to 30 mph sticker! Dispo (dispatch), were often rude in the way they chatted to riders and, should you be given a job close to your finishing time (within 10 minutes of finishing), you'd be forced to complete it even if it took you into overtime, this often happened to me even after being out for 8 hours.  It's advertised as per hour wages BUT A BIG WARNING! It's more like paid per minute, if you start your shift even 1 minute after, they will dock your wages, make sure to keep the Scoober app running until the very end of shift, even if you get back to the hub, clean everything then turn it off, regardless what they say, as you'll be docked wages for finishing even a couple mins earlier. Overall, I was very disappointed at the end, I'd worked very hard and felt very undervalued, burnt out quick with next to no support or any real resolve to any issues I raised. I quit voluntarily, mainly because it was an accident waiting to happen! Many riders I knew at the time of writing have left because of the same issues. Just Eat, please please please pay more attention to the guys on the ground getting the food from A to B! Safety above all! Riders shouldn't be out on the roads without the correct safety gear!

Just Eat recently launched for cyclist couriers. However it is a too massive a zone for cyclists. Instead of splitting it into manageable smaller zones the cyclist is expected to cover a very, very large area. Upon sign up it straight forward enough regards going through identity and background check. At least just as deliveroo does, accepts an electoral photographic ID card as one of the documents required to verify one's ID, something of which Uber Eats doesn't accept at all.. Once approved to go on the road, the driver is expected to purchase Just Eat equipment priced £5.99 but upon receiving the equipment required to do the job it is the wrong type of equipment. The equipment required for a cyclist courier is a thermal backpack which Just Eat does provide but rather than sending out the equipment for a cyclist courier, they send out equipment for a vehicle courier which consist of a Just Eat branded bag which cannot be strapped to one's back as it's just that a carry bag with handles suitable only for vehicle couriers. Upon trying to sort it out via email, I have sent 2 emails in this last 2 weeks regards the issue of receiving the wrong type of equipment, I have had no response. Even phoning courier success team on the phone, no one bothers to pick up and left on hold for 5 minutes, maybe more as 5 minutes is long enough to be waiting on the phone after which time I just have to hang up as it's wasting my monthly minutes going beyond 5 minutes in waiting for someone to pick up to speak of the issues of receiving the wrong type of equipment.

They say in the job advertisement you can make £120 a day. Apart from the first two weeks of a zone opening this is possible when they are little drivers. Beyond that time frame it is a complete fallacy. The most I've managed to make in one day is £90 and I haven't come close to that amount since. That was when the zone was new.

Once there is many drivers, it can be a struggle to secure the shifts you desire unless you're literally looking to work maybe 10 hours a week. And you'll be very lucky to be given shifts during peak times in my experience. After the new zone was established (Swindon) I have not been given a shift on a Friday/Saturday/Sunday evening for 3 weeks now.
They say this is because they need to make sure there are enough shifts for all the drivers, which is fair enough. But don't advertise £120 a day when it's practically impossible.

For supplementary income, it's great. Choose when you work, maybe make £120 on the whole weekend. But I wouldn't definitely not do this job as a main source of income. Luckily I'm on benefits so this job is just a top up of income for me.

Expect to make between £12.50 - £15 an hour I estimate if the orders are steady enough. Perhaps more if you're lucky enough to be that busy.

During the first two weeks of the zone being open, the job was fantastic, I could make nearly £20 an hour every shift, I had the option of picking lots of shifts.

But now there's lots drivers, I barely get the shifts I want and don't make the money they offer you could be earning in the advertisement.

Large commissions lack of responsibility to their partners. Small businesses can go bust if they not clued up with the price structure. 
Biggest cop out is “do not cook until we notify you” on the orders. Which can change to “cook now” then if a driver shows up it can be anything from 150 minutes to 1 minute, the lesser being impossible it’s just eats way of not paying the shop it’s losses incurred by them, for their inability to provide a proper service. So staff that don’t know how unorganised just eat is get angry with drivers and drivers get angry with staff if they have to wait, and the customer blames the shop. And ultimately the food is not as good as it would be should just eat provide a better service.
WAGES just eat seems to be cutting what it pays to drivers especially on multi drops which means many drivers don’t accept just eat orders in favour of Deliveroo Uber or other companies as they pay more.

There are no two departments in the just eat structure that communicate with each other or are answerable to anyone. 

If you can deal with the frustration that comes with being a just eat partner and the costs involved then they probably are the best to be with as they do produce orders, due to the fact that they do more advertising than the others. 

But still a frustratingly dysfunctional company that sometimes seems not worth being with until you realise how dependant many places are on them and companies like them in the delivery business.


Just Eat boast a friendly work environment, full of progression opportunities that seem too good to be true (because they aren't). There is no recognition for achievements made within the company and they shun any form of vocalisation on problems.

Concentrix were responsible for the hiring process and blatantly lied to the new hires on things like working from home, progression opportunities and work times. This was called out and senior management called all agents liars even though a strong majority of the agents hired this way had this issue. There was no responsibility taken.

The team leaders are untrained and I believe they were handed jobs from a cereal box competition. There is no coaching, bad time management and false information given when needed among other things. The main consensus is to shut up and get on with it.

The companies systems are completely flawed and have so many bugs and broken mechanics its outrageous. I've brought these issues up several times and they would not take me seriously and denied they were even an issue. The tech team have no idea what they're doing and every time they implement a "fix" or new feature, they end up breaking the system even further.

The companies values are Lead, Deliver, Care. The company do not follow their own values whatsoever. 

I joined as an employed courier. (That's one of the new Just Eat courier deals.)

Easy sign up process: apply online, got a phone call to check details, background check with Randstad, and then induction and first shift. 

No tough questions.

Every week I set my own schedule (before midnight Tuesday) by providing my availability for the following week (Monday to Sunday)  and they confirm my shifts by the weekend (Friday)

E-bike provided on shift with great support from the Oval Hub. When you arrive for your shift, you check in at the reception desk, stow your stuff in a locker, and select an e-bike and delivery backpack, and head out on deliveries using the Scoober App.  

I have support by instant chat in the app, and back up phone numbers for the hub.  The work is well paced, and you only have to one delivery at a time. 

The team at the hub are very friendly, and eager to help.  

The hardest part of the job is dealing with bad weather. 

The best part of the job is setting my own availability around my existing life, and work. I get paid weekly.  I get paid per hour £10.20 plus bonus. Bonuses are earned when I complete a delivery. for the first 199 deliveries in a month its 25p; and over 200 50p.

All my uniform and ebike is provided, so I have no repairs or charge to do my work.

Top Job Titles	Average salary
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