store manager

restaurant manager

restaurant general manager

assistant restaurant manager

general manager

Kaspas Desserts

Working at Kaspa's can be fun as long as you don't mind working from open until close almost daily if somebody calls in sick for their shift (which is most days), and you don't mind being covered head to toe in flour and ice cream by the end of each shift.
Your typical day would be to come in and set the different sections up (sundaes, crepes, waffles, floor, etc) and then you will be assigned a section for the day. Depending on the day of the week and time of year you will either have no tickets or be hammered with tickets from the minute the doors open until the minute the store shuts. It's messy, it's hectic, people shout at each other, it gets heated, it's bloody hot and sweaty, people run round like headless chickens, but if you're working with a fun team, that all tends to blow over.
When you're trained, you're trained by people from the top and they are extremely full on with you, so expect to be shouted at and expect a few tears here and there.
The hardest part of the job is having 20 orders to make, customers waiting for their orders, management wanting to know where the orders are and you're on your own making a million different things (or expected to make them) all at once.
The most enjoyable part was working with a lovely and varied team of people who were in the majority very friendly and fun to work with.

The staff there are absolute stars and can rely on them no matter what. But the management is disgraceful! They hired me knowing i had stretchers in my ears and hsve now told me that i basically be someone im not.  HIGHEST amount of discrimination ive ever had. They under pay us and never pay us on time.something happened and they refused to give me compassionate leave for a week or use any of my holidays, when i returned they dropped me to 4hrs a week. Getting it in the neck when im 10 mins late even though i let them know as i live in another city to where i work.  having a pervert as well as a thief given more hours than our loyal workers who sometimes get 0 hrs for months. Been accused of lying to management about personal problems. Been called lazy and disrespectful when im an approachable and hard working individual. Get innapropriate comments if i wear leggings like "i can see your underwear line its embarrassing" our staff gets told to go on stations theyve never worked on before and get it in the neck if things arent perfect wjen it isnt theyre fault. Never had staff meetings and never have complaints taken seriously.. The managementis very shallow, big headed, discriminating biggots.constantly being reminded by management that we're "just numbers"... NEVER WORK HERE UNLESS YOU LOVE FEELING LIKE YOUR WORTHLESS.

working at kaspas for me meant that I was on a zero hour contract and had been paid the minimum wage for my pay. it was difficult to know when I was working as the rotas were done last minute and were by week to week. I always had to get to work early as I would need to set up before customers started to arrive as the management would never set up for us. I would usually work weekends meaning that it would be very busy with a constant flow of customers and nearly every week we were understaffed, positively I was able to learn lots of new skills such as how to work the till, make waffles and crepes and even got taught how to make coffees. I would mostly work a 6 hour day with around 6 other people which all the team members would alternate jobs depending what they wanted to do on that day.at the end of my shift I would be exhausted there is no perks to working at my kaspas except money off when working and the worst part was that I never got a break unless you constantly asked the management. but apart from that, I made great friends at kaspas and it is a great experience.

I’ve worked there for sometime and recently left and it’s a terrible place to work at. I’m not surprised for why there’s so many bad reviews about this parody of a workplace.

There’s no progression within the workplace because there’s no opportunities to learn other stations other than the station you get put when you first started working there. You get zero recognition for hard work as well as there’s no promotions within the store. You work long hours for example 10 - 11 hour shifts with 30 minute breaks. By working those hours, there’s no life outside of work. I’ve seen so many people come and go because it’s not great and felt the same way that I have. I’ve worked under three managers and two got employed and left within a short time which shows how poorly run the company is. Customers would constantly complain about the wait for the food, quality of food as well as attitude of some staff which I don’t blame them for doing so.

I would not recommend anyone to work at this place unless you want to be treated like a slave.

Working at the Kaspas Broadstairs branch was amazing. I found myself to have picked up many different skills as i progressed my way up to into the management team. this is definitely one of the best experiences i have had in my work life. its sad to say i have now left, but i can proudly say that what an amazing team of people i have met, and the opportunities which were given too progress . I was trained by a fantastic leader . He developed me to become a leader myself and lead the team of staff as i thrived every last moment of it. i would definitely recommend anyone to apply if you are passionate in the catering and hospitality industry. The Day will fly by as you enjoy it i would never had said id be going to work. 

you can learn various skills which can help with your future goals and ambitions, such as having the ability o communicate to different classes of people. learning how to prepare exciting desserts. up-selling products. working in a fast paced environment. Building confidence within yourself.

What is the best part of working at the company?
Good selection of desserts and somewhat decent working environment!

What is the most stressful part about working at the company?
Working around the busy hours while maintaining the food quality

What is the work environment and culture like at the company?
Work environment is not so good as there is often delayed in salaries and there is no such support from the upper management. Company works and favors around the owners and family members. Often occurrence of exploitation of the students and team members working barely on the minimum wage. 

What is a typical day like for you at the company?
Work just revolves around as a typical restaurant operates. If you are a team member, you work in one of the food sections, preparing food and delivering it maybe on the table, takeaway or deliveries via online. 

While working in the management, you follow the management procedures such as supervising or managing out the shop, staff, inventory, etc.

Once you apply for the job, you're likely to be invited to do a trial for up to 4 hours (unpaid). If you're successful, you'll immediately be assigned hours that are flexible to your schedule. They're great for part-time students especially.
Initially, you are assigned or trained to do one section, however during busier times or after you have developed your skills, you are expected to multi-task and cover other sections such as attending to the floor, kitchen duties, and serving customers at the till. This aspect is what makes the job a little stressful as your workload is increased and you are expected to do a lot more than you are paid to do. 
Management needs reviewing as they do not always value their employee's efforts or lift staff morale. 


Working at Kaspas was unfortunately one of the most unprofessional experiences I’ve had. There was no proper training provided by the company, and it became clear that existing staff were hesitant to help new employees due to fear of losing their own shifts. This created a toxic and unwelcoming environment from the start.

The overall atmosphere felt more like a high school than a workplace — with cliques, gossip, and a general lack of maturity among staff and even management. Basic customer service skills were lacking across the team, and the management often blurred professional boundaries by having overly personal relationships with certain staff members, which led to favoritism and inconsistency in shift allocation and responsibilities.

If you're looking for a structured, professional, and supportive environment to grow in, I would not recommend this workplace.

Working at Kaspas isn't as great as everyone would think it be. You are told 4 different pay dates and none of them true and when you are paid, you're missing a lot of money. Managers call you liars and blame yourself for not being paid correctly even if there is proof its their own fault. Your hours are long and tedious, you're promised you will learn each station and yet that isn't what really happens. Customers can be nice and sympathetic of the hours worked, its great to speak to customers instead of managers sometimes as managers are always blaming you for something or other. The rota is made up weekly, half the time they forget what you can and can't work until you have to say to them four times and write it down. I wouldn't recommend working here for anyone unless they really, really dislike their own life.

really good company to work, especially if you are a student. they are quite flexible with the shifts. the work itself is fairly easy, but the shop gets busy. however there is always someone to help. environment i 

I have worked there for over 2 years, I had to leave due to my studies. The woner are very noce and hard-working individuals, they have taught me about hard work and pushing yourself to be greater than yesterday. 

Shifts are usually rotational, there are all sorts of customers types but mainly family attend the shop. I have learned skills within this job that I have carried out all through my life. Lastly there are very hard working company so you have to be proactive, anyway there are always something to do whether the shop is busy or not due to deliveries and other shop duties. Shifts was really fun, as the staff members are mostly enthusiastic  


Top Job Titles	Average salary
Store manager 5 salaries reported	£31,800 per year
Restaurant manager 1 salary reported	£27,000 per year
Restaurant general manager 2 salaries reported	£32,500 per year
Assistant restaurant manager 5 salaries reported	£23,800 per year
General manager 1 salary reported	£30,000 per year

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