lighting technician

parts advisor

service advisor

vehicle technician

car sales executive

Mercedes-Benz

My post with Mercedes-Benz Slough was only as a maternity cover, however, due to department needs and my grasp of the systems/processes, had resulted in a permanent position being granted.

On a typical day we strive to make twenty inbound call bookings and fifty outbound calls to boost the following days bookings and to reengage lapsed customers by offering complementary services with the view to upsell workshop time. The other calls are usually for estimates, general aftercare advise for customers who can avoid coming to the workshop and providing general care to customers that call in. 

I also administer the web portal bookings which come through the Lease companies via 1link, Mercedes retail (MYSERVICE) and Mercedes corporate (COMPASS).

As  well as gaining a solid foundation of aftersales, I have also been responsible for the Trackbacks Lead generation and sales executive allocation, ensuring that all data presented is correct and to make initial contact with the customer so that the sales executive is ready to close the sale successfully. 

Currently my position is being made redundant as the new owners have a contract centre in place to which I would not wish to relocate. A full team of six has narrowed down to two and since April 2016 I have been coaching the team that will operate out of the new call centre. With all the staffing shortages, I have had a chance to increase my booking numbers and taken more responsibility overall.

The most enjoyable part of my day is achieving my targets and being able to provide the customer an excellent beginning to their experience with the business

What is the best part of working at the company?
Working and meeting a diverse range of people from all walks of life

What is the most stressful part about working at the company?
Working hours.
Work demands by the senior staff and the company in general.
Poor training given to new staff with no guidance given.


What is the work environment and culture like at the company?
Company environment is extremely busy and stressful at times (most days), departments don’t work well together and there is a lack of communication.
Sytner is described by its owners as being professional and offering outstanding service to customers both old and new, and a promised commitment to staff to treat everyone fairly - however, behind the scenes it’s a mismatched, non-compliant team, very often members of staff are pressured and treated badly just to appease customer’s satisfaction.
It’s poorly run with companies standards and expectations set way too high for the staff members and management to keep up.


What is a typical day like for you at the company?
The ethos is to present a professional front to the customers expecting nothing but the best.
But with a stressed work force, unhappy members of staff, management aren’t interested in helping or working through issues and demand SO much more from their staff than they’re able to give.
As long as no problems present during a typical service or parts ordering or vehicle sales, each department can ‘appear’ to run smoothly.
The truth is we don’t live in a perfect world and each dept. Struggles to work with the other.

My work at Mercedes was Warehouse Operative and my hours were 11am-9pm. My job included lifting and moving car parts to their assigned areas, as well as moving the cages from area to another. 

This job required someone who doesn't mind having to be physical for long amounts of time and someone who is able to carry heavy machinery often. 

From this job I learnt that I'm able to perform a physically demanding job on a daily rate. I also learnt how well I work in a team because I became reliant on my colleagues when carry heavy machinery in a group effort.

The management at the Mercedes warehouse was very good. The management was always very supportive to their colleagues and I always knew which person I should be talking to about requirements or questions that I might of had.

My co-workers were very friendly to me and you got to them through doing the job as often you were put into groups. As doing a physical jobs in a team also became an act of getting to know your colleagues and learning to rely and trust them. 

The hardest part of the job at the Mercedes warehouse was working till the deadline. The workload sometimes was more on one day than the other therefore you had to graft and hard work to complete the job to the dead line that was set. 

The most enjoyable of my job was getting an insight into the company and how the Mercedes company worked.

I have never experienced such un-organisation, lack of accountability, lack of communication and poor leadership in an organisation. Working in the service department at Mercedes Benz Loughton was a nightmare! There is severe lack of leadership from both Managers. The Service Manager refuses to come out and speak to disgruntled customers and the line manager carries himself as a 'road man'.There is a culture of lying to customers when something goes wrong. As big a brand as Mercedes Benz, I am astonished that this is how they are being represented to customers paying substantial amounts for a premium service but getting nothing in return. The service department would only appease a customer after they've put in a complaint rather than prevent the complaint from concurring in the first place. The brief period I was employed there, all I would here from customers is how terrible the service is. Customers would have to return for the same issue several times before it is addressed. Every member of staff in the service department is fed up, cutting corners or only doing what they feel is sufficient as the workload is too much to deal with. I am glad I left so as to not allow my standards to be lowered.

As a car valeter you are required to clean cars and drive them to and from the allocated parking space. 

I was working with a team of three to four but had to collect and clean cars individually. Sometimes I would assist others who were a bit slow. So common sense and using your initiative is vital. 

The management was good but very busy so you wouldn't seem them very often. You're left on your own most of the time unless the manager needed to see you or have a quick talk. 

The hardest part of the job was to clean to customer satisfaction within at least 30 minutes for each car. Sometimes they were very unclean and therefore hard to work faster. Nevertheless, it does improve on one's time management skills. 

What I enjoyed most about this job is that you're outside all day, you have a one hour break for lunch, and get to drive some nice cars around. 

The benefit of doing this job is that time passes very quickly.

In general, I find that gaining experience in a different role allows you to develop new and existing skills further, which you might've not realised you had in you before.

The work experience was voluntary.
A typical day consisted of completing service checks and helping MOT numerous cars, including use of specific mechanical tools. The experience was challenging considering my limited knowledge of mechanics but I was both trusted and encouraged to work alongside my mentor.
I was given the role of checking and writing out paperwork for the service checks of vehicles as well as managing the cleanliness of the work environment. Therefore, I feel I learnt the importance of cleanliness in relation to safety.
The job consisted of being on foot almost all of the day, which was tiring and very difficult at first but I adapted well and now feel comfortable doing such a thing.
All of the employees within the garage were male, and therefore it took a great deal of confidence to enter the work environment. However, I feel that adapting to such an environment helped me gain confidence and proved I can communicate and interact with others well.
The most enjoyable part of the job was being able to sit alongside my mentor in the Mercedes Benz vehicles whilst he test drove them. I found this very exciting.

One Monday morning, I had a difficult customer to deal with who verbally abused me in the presence of other clients. All because I requested for her car key to carry out damage report and drive the car to the garage.

Throughout my working time at Mercedes, I learnt to respect and listen more to customers.

I was very close to the service management and sales management and as a result, I Learnt how to log in jobs on a client's car to the technician team, making sure jobs were completed on time by liaising with the technician team.

I had a wonderful working relationship with my co-workers as we work for each other as a team and respected each other.

The hardest part of the job was during Christmas period where we get so many cars to be serviced as we had few parking spaces available.

The enjoyable part of the job is when working on weekend. That was the opportunity to learn new things outside my job role - ie working close with the technicians, being involve with the sales and working at the parts department.

My day to day tasks consisted of organising displays and layout of the car pitch, generating my own leads, increasing footfall for the company, outbound and inbound sales calls, CITnow Videos, face to face consultations with customers, test drives and also upselling on many product and finance packages we had to offer. I attended all training courses (MPCPOS, Sales Academy and Kerridge/Autoline systems.) So learnt how to best interact with customers, qualify correctly and use all the systems within Mercedes-Benz Retail Group.

Show me, Please allow me and tell me more!


The team was very established and it took a while to break into the team and really get to know them, Management were fantastic and couldn't fault them. 


The hardest part of my job was adjusting my sales process to the Mercedes-Benz way and keeping focused on sticking to the same steps throughout.

I can honestly say I really enjoy my job and every aspect of it to! I had a great car, prospect, leads, management, training and the backing of one of the best car manufacturers in the world.

If you're from outside of automotive, the benefits might seem fantastic. At a management level, you do get a mostly free of charge car, however, the choice has been really limited for years. If you have a family, you will struggle to get a family car. Great if your 20 and want a C Class convertible, less so good if you have a family of 5 and dogs and need an estate.
Salary is okay if joining. But once in and you get promoted, salary is beyond poor and doesn't encourage progression sadly.
Systems and processes are poor, but keeps me employed at least trying to keep the lights on.
Always loose employees to competitors and never recruit from them, says enough IMO. 
Thankful for my time there, but happy to be leaving onto pastures new. It's a shame as the company make some good products, if more competitive on remuneration the best employees would stay, instead you left with the average, which best describes Mercedes.

What is the best part of working at the company?
Driving very nice vehicles and providing customers with a beautiful vehicle. Delivering these vehicles all over the country and talking with potential customers.

What is the most stressful part about working at the company?
Not being able to find keys for vehicles as Sales and service staff not putting keys in the security cupboard, not marking them with reg numbers and just depositing them in the bottom of the security cupboard with no identification. Constant in fighting between sales and service. Management threatened staff with informing general managers of work they cannot complete.

What is the work environment and culture like at the company?
It was very good but with a change of management it has become toxic and not a nice place to work. Don’t be taken in by the smiles and speeches about how good it is.

What is a typical day like for you at the company?
Constantly looking for keys and trying to keep the out of date computer working.

Top Job Titles	Average salary
Lighting technician 23 salaries reported	£17,351 per year
Parts advisor 18 salaries reported	£16,977 per year
Service advisor 4 salaries reported	£25,563 per year
Vehicle technician 4 salaries reported	£39,625 per year
Car sales executive 1 salary reported	£60,000 per year

Working at Mercedes-Benz Group: company overview and reviews

Mercedes-Benz Group

Mercedes-Benz Group ratings

Popular jobs at Mercedes-Benz Group

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected