supervisor

store manager

team leader, advisory services

barista

team member

Moto Hospitality Ltd

So working for this company is good when your store is performing well because they will give you all the recognition you deserve but it’s getting your store to that point.
So imagine being handed a store that has failed audit after audit and you have to work double shifts, long hours, late to early shift (breaking working time directive) to turn the store around with no help from above except impossible labour targets to meet. 
Then your general manager gets approval from the Regional Director to spend the labour in the store to help turn the store around.  This is then reflected in the rota to receive a letter or concern held on my HR file  about the over spending which was preapproved by the GM and the RD. 
On a positive note there are great development programmes available to help the team who deserve progression to move forward in there career.  But it is used by Department Managers and General Managers to increase there KPI’s which means the wrong people end up being promoted or developed. 
The company had extremely high staff turn over and retention rates with staff leaving all the time.  This is for a number of reason but to name a few, over sold jobs to new recruits who get a shock to there system when it’s busy, high KPI’s & results expected in poor working conditions, out dated cash handling/cashing up procedures which result in a lot of disciplinary action, over worked, under paid, investigation/disciplinary handling (everybody seems to be being disciplined for one reason or another, the company is investigation and disciplinary crazy!!!) and finally treating everybody differently as the boss has favourites and we all know who they are.
As managers we got told to over recruit to ensure we had enough staff but the to “just get rid of the rubbish”. 
Your working week is 39 hours but if somebody calls in sick you are expected to stay, if there is a problem you are always contacted at home even though there is a Duty Manager on site.  So your working week is always more which means in actual fact your paid a lot less than the poor rate of pay they agreed in your contract.

Responsibilities are placed upon customer service assistants including team leader and managerial roles. Schedules are improperly written giving little notice to shifts and often changed 24 hours before shifts without notification. The shifts themselves are understaffed and stressful to help budget. Superiors are often passive aggressive and don’t take note of staff concerns. There were several times where they would treat certain staff separately, not following their own guidelines. Other CSAs  are friendly and have a tight knit and welcoming community however they are responsible for training others rather than a superior. I felt expendable with minimum support and zero comfort to reach out. My training was all done via e-learning (including health and safety) that was expected to be done in our own time despite the fact that I was already working full time. To make matters worse I wasn’t even shown how to access 50% of the e-learning by a manager and ended up reaching out to a CSA on shift when they mentioned that it existed. This was nearly a month into working there. My mental health was not taken into consideration despite the fact that it was stated in both interview and my personal file. I was told that they don’t think the job fits me and constantly felt like I was being pressured to leave. The only support I was given was a question on how the company can support me but the question was impossible to answer without suggestions from them. I was made to feel like I was overstepping by speaking up. My probation meeting was given with 2 days prior notification on my days off and was not direct whatsoever so was only seen less than 24 before it. I was not given time to find a union representative to be a witness and there was only one other staff member scheduled so I knew I had no witness. I wasn’t a perfect employee although I did try and I was only handed more obstacles rather than help.

I worked in the Costa at the A1 services. The managers spend most the time in the office of queing for coffee. With a queue out the door all the time and never the right amount of people on its constant pressure with no support from the "site support manager"#
Managment team (deputies, store manager and "site support manager" and area manager) are all normally home by 5pm with thier families with little regard to your children or family. Supervisors are expected to run store when chained to a coffee machine as the managers put all the strongest people on their shifts and leave you screwed. A member of staff told me they'd had one weekend off in 5 months, when i have seen store manager having 6 off in a row. IT IS THE MOST HORRENDOUS PLACE I HAVE EVER WORKED.
The customers are nearly always rude as they are angry they had to wait. The managers wont back you when you get spoken to poorly as they spend more time worrying about customer feedback and costa checks then they do the teams wellbeing. I have seen nearly a whole team of people leave that place in the short time i was there, people constantly on the sick or breaking down as they cant cope and the managers just ignore the problem and punish them.
By 4pm everyone has gone home and its the unfortunate and unfavoured staff that are left to struggle through the ridiculously busy evenings, which almost never quieten down. Your expected to run the store with one member of staff in the evenings, usually a new person, and somehow clean, service and cover the breaks ect. The mornings are usually just as busy, but you'll have the majority of staff on then, so managers usually just doss about doing alot of nothing whilst the assistants and supervisors are run around like slaves. I would avoid working there again at all costs..... one of the worst experiences of my life.

A typical day at work involves tasks like assisting customers, handling transactions, and handing their claims, maintaining cleanliness. Managing paperwork and perform routine safety checks. It’s a dynamic environment with a focus on customer service and efficiency. 

I believe I’ve gained practical skills in customer service, communication and problem solving.           I have learned to handle various situations efficiently manage transactions and prioritize safety. Additionally the experience can foster a strong work ethics teamwork and adaptability given the dynamic nature of the environment.

Management is good our managers organize staff schedules monitor fuel inventory and address maintenance issues promptly. They play a crucial role in training us (employees), and they implementing policies and creating a positive work environment and maintained station’s overall efficiency and reputation.

As an employee the hardest part of the job for me dealing with demanding or irate customers especially during busy periods. Balancing quick and efficient service while addressing customer concerns or complaints can be challenging. Additionally exposure to outdoor elements working in various weather conditions and the need for constant vigilance in terms of safety and regulations contribute to the job’s difficulty.

The most enjoyable part of the  job being to me is the positive interactions with customers. Helping travellers providing them efficient services. Additionally a sense of teamwork and camaraderie among colleagues contribute to a positive and enjoyable work environment.




I would usually never want to discourage any person from any kind of work that can pay them a wage but never have I had the misfortune of working for a company that make every, any and all efforts to treat people as poorly as possible. A typical day consists of being not just slightly, but massively understaffed and then being scolded by upper management for the work of 4 or 5 people not being done by you yourself. You receive no real training as everytime they schedule you to do training you will be told to put your signature down and fake your training so you can get back onto your unit further untrained in your role only to again be scolded for not knowing what you are meant to be doing. You are generally so understaffed and so poorly trained that you have no chance of getting your workload completed properly and then you are actively told to fake information on important legal documents. The staff throughout the whole site spend roughly 75 percent of there time moaning about the job and way they feel treated and the other 25 percent of the time they ring in sick as they feel so overworked and poorly treated they ring in sick as a means of just unwinding and relaxing and many site stress on the notes from there doctors as a reason for their time off. I could give many more terrible examples of how you are forced to disregard or even jeopardize the heath or safety of yourself, colleagues or even customers but I do not think this is the correct place for that, at least at this time. I honestly am afraid to say I cannot think of any positive of this role unless I imagine that I was 16 again and view it as a first job alongside academic studies to gain a little work experience.  So unless you are looking for a first job or job as a filler whilst you look for something better, my advice remains DO NOT WORK HERE.

Well  if you smoke you have definitely found the job for you, pretend your putting the rubbish out and stop for a quick cigarette and chin wag with the management team, who can usually be found out the back smoking. Make yourself a friend with one of the managers and you’re guaranteed to get the best jobs, best shift and always have a laugh. They tend to rush,  the management and never seem to do anything. This company love a good investigations which involve usually a good 2 or 3 of the managers, plus the site manager and HR, and your fate will already be sealed before you even open your mouth to answer a question. I’ve seen many staff go, who were either going to be getting some sort or warning or were going to get sacked, only for them to reappear 6 months later like they’d done nothing wrong and everyone had missed them. The place is outdated and scruffy and just generally an outdated place to work. You’re paid weekly which is a good point if the wages were ok, but there not. They pay you wrong then automatically deduct it out of your wage, if your lucky they will do it over time because the wage is so poor. People call in sick and they ring  anyone who works  to cover for that shift, they change Rota’s at the drop of a hat and have what’s apps groups that they expect you to answer 24-7. They will ring you late on a weekend night or on your holiday if somethings wrong because they are to busy to
Deal with it. I even had phones calls after I left the company as the manager was stuck on something. So think about it. If you’re happy to gossip and go for 30 cigarettes a day, do for it. If you want to be happy in your job and work shifts that suit you maybe look at something else. 

I currently work here and I can honestly say I have never hated a job until now! The place is poorly run with lack of respect for staff. Very busy and highly unlikely to get both half hour breaks or get paid for working through a break! Clocking in and out system is good but if you forget you don't get paid as managers will not stand up and say you worked that day! anyway to "save money" apparently. Other general assistants are lovely people although we all get treated differently, some more unfair than others.
in many cases have had the managers bad mouthing general assistants and even supervisors and falsely accusing staff, they will try anything to make you leave or find anything to fire you. (this has happened many times)

work deliveries are always minimal so staff get verbally abused as managers cant be bothered to work, I have been threatened, and shouted at many times over simple things because there is just not enough staff working or enough supplies!

Overall I wouldn't recommend this job to anyone, your basically paid to take all the hassle for the managers poor atempt at work!

However this is only at the Leigh delamere east services, I can't tell you anymore about the others but this experience has certainly put me off ever working in a service station ever again especially Moto!

What is the best part of working at the company?
I worked at the company for a short period and found the team generally welcoming, however my overall experience highlighted some concerns around consistency and application of company policies.

During my time, I observed that processes and policies were not always applied consistently, and at times there appeared to be an expectation to follow informal practices rather than strictly adhering to documented procedures. This made it difficult to feel fully confident in decision-making and fairness across situations.

Communication from management could also be improved, particularly when handling sensitive matters such as absence or pay, where clearer explanations and transparency would have been beneficial.

On a positive note, colleagues were supportive and there were aspects of the role that I enjoyed. However, I would encourage the company to focus on consistency, transparency, and adherence to its own policies to improve the overall employee experience.

What is the most stressful part about working at the company?
Policy inconsistency, management issues, informal practices.

What is the work environment and culture like at the company?
Great inconsistency in areas of processes and policies.

What is a typical day like for you at the company?
Busy, enjoyable, stressful, no clear guidance/expectations.

I hated every second of my job here. I was treated like a child and disrespected. When the mangers ring you on your day off and ask you to work and you refuse then they will give you all the awful shifts because its all for the needs of the business. I worked here for 2 years and when I left I was no longer stressed. I was bullied by assistant managers and managers.
They will make you work a late too early without the correct amount of hours between your shifts. The services are never clean and the customers always mention no soap in the customer toilets, but there is never any in the staff toilets either. Meaning hygiene is none existent. I have seen rats inside the services where costa staff had to chase them out. 

The only way you will get ahead in this company is by being best friends with the management and if you are not then expect to be spoken to like you are nothing. I hated every second here because of the way I was being treated by the higher management. Constantly overworked while management smoked in the back and would have 100 brews breaks a day.  I have been shouted at by the managers and was made to feel embarrassed. I tried my best at this company but you are constantly belittled and treated badly that then drives you out of the company to seek a better job. I wish I could get my 2 years back because it was wasted with this awful company. 

DO NOT WORK HERE.

An average day at work in KFC, Moto will involve preparing food, serving customers, working on the till and ensuring a high standard of cleanliness and food safety. 

The working environment is dynamic, especially in peak times, and it is largely dependent on teamwork to provide fast and friendly services.

This position has taught me to work effectively under stress, interact with customers and colleagues effectively, and adhere to food hygiene and safety requirements. The job has also assisted to enhance my time management, team work and calmness in handling the rush hour.

The management is friendly and helpful, offering guidance, training, and expectations. It has a good workplace culture that is team oriented and highly emphasizes on mutual support and cooperation.
The most challenging aspect of the work is dealing with large numbers of customers in the busy times and keeping the level of service and speed. Such situations may be hard to handle, but they make one resilient and confident.

The best and most enjoyable aspect of the job is the colleagues. They are very supportive, working hard and ready to help each other. Their optimism and collaboration make the work environment exciting and inspirational despite the busiest shifts.

Top Job Titles	Average salary
Supervisor 229 salaries reported	£27,605 per year
Store manager 128 salaries reported	£33,389 per year
Team leader, advisory services 88 salaries reported	£22,920 per year
Barista 141 salaries reported	£13.51 per hour
Team member 245 salaries reported	£13.12 per hour

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