store manager

delivery driver

shift manager

assistant manager

area manager

Papa Johns

The clacton jackson road branch of papa johns has been open but 4 months,i have never seen or worked in a place like it.Typical day shift   on the whole ok 1 driver 1 member of staff,driver washes up veg prep cleans mops ect.now the main event, evenings the drivers in the blue corner or out in stock room as told by a loud mouth slapper who all other slappers are scared, of even the boss lets it go on.These nights are awful another driver who is transgender is mercilessly persecuted to the customers and other like minded staffs amusement by loud mouth because they are either scared or to weak to say this is wrong.In our corner are the drivers who are told not to speak,dont bother complaining because even with video footage as a desperate measure nothing will be done and after all the manageress is loud mouths best friend.While on delivery peace is had, upon return there is they usual horse play amongst the slappers, not all, but some spraying each others trousers with cleaning chemicals while chasing each other round the kitchen Real inteligent not.Wonder why sometimes food takes so long some nights, some of the members of staff who make the pizzas are stoned going out back at regular intervals to top up the high sometimes if near close out front.It is not uncommon for vegan well lets say not to be all vegan pointed out by a driver ensures more sarcastic comments then back to slappers talk amongst themselves while we have to be silent.Out the back, in 1 week three of he drivers cars were broken into, windows smashed items taken, 1 had tyres slashed as dealing is rife, its temporary accommodation land at the rear and with some staff smoking weed out he back dumping remains of joints on the floor addicts and other undesirables offen rock up picking up the remains.If you want to leave you are issued with threats of not having your wages paid ect ect. I have seen must be 10 drives go in 3 months some not lasting more than 1 shift due to the hostile atmosphere,if something doesn't change this place will be collection only or close, please papa johns put someone in under cover. There are some decent hard working staff here slappers n drivers alike, but the few make life here so bad the good are leaving.Also be prepared to not get paid all what you are owed.Several staff have every call every whats app saved usually threats made by the boss and other evidence too it will be interesting to watch what happens when head office gets this and probably the local press.I cant wait to leave and i know several others too are going.

I started this job in 2012, i had my son in 2011 and needed to change my job as i couldn't work full time in the day anymore. This job was perfect as it was in the evening. Therefore i could have my son in the day, enjoy watching him grow then work when he went to bed. I started as a CSR (Sales Assistant) and have worked my way up to an Assistant manager.

A typical evening at work is:
 Answering the phones, make and cut the pizzas. Making sure delivery drivers take the correct orders and don't miss anything off the receipt, for example drinks, dips. 

At 8-8.30, i check every date is right and if it is today's date, the container is changed and re dated. All food is put back from the make line into the chiller. I take the meat out that we have used and need for tomorrows shift.


When the delivery's have stopped, its gone quiet around 8.30- 9 most of the drivers money is taken and drivers are sent home but 1 or 2.

Once its quieter and around 9, some staff are sent home. Mainly leaving three of us in the store till 10. Nine o clock is also when we take all off the trains from the make line, all the pizza cutters, slap table utensils to be washed. Each door, the till, the oven is all cleaned with sanitiser.  All boxes re stocked at the customer area.

At ten the next person is sent home. From 10 there is always two members of staff in store and one driver.  

By 11, every thing has been cleaned and washed and put back for the next day.. all bikes brought inside at the front of the shop. The last drivers money is taken and then at 11 one member of staff cashes up the till, while the other checks the shop is clean, tidy , every thing is put back, the doors are done and completes the 11 o clock kitchen diary.

My hardest part of the job is all the washing, cleaning and putting everything back. As we need to make sure it is spotless as it is a food business and some bits are heavy items.

My most enjoyable part of my job is talking to the customers , i love helping create a memorable enjoyable meal. I enjoy giving them a discount to help them enjoy there meal more. Also i love creating a rarpoar, especially as i have regular customers who order weekly.

I currently am still working at this buisness.

Typical Day:
My typical day begins with me showing up at least 10 minutes early for my shift as time keeping is very important to me.  I will then clock myself in and set the shop up for business with whatever colleague is on with me.  The shop will then open for business and i will being taking orders both over the phone and in person while providing outstanding customer service.  I will also check orders for accurate and quality before helping a driver to dispatch it.  When the shop is busy i will take deliveries, i will plan out the smartest route to the property and delivery in a timely fashion while providing perfect customer service to assure future business.  When the shop is quiet i will delegate and help with tasks such as cleaning and box topping.  As drivers finish there shifts i will cash them up making sure all money is accounted for and stored away safely.

What I Learned:
Everyday is different and there is always something to be learned or improved upon, often the store manager and I will sit down and brain storm ways to advance and improve in what we are doing.  While delivering i learn a lot of new routes and roads.  I also gain valuable experience in customer service on a daily basis, every customer is different the more you meet and help the more you learn.  I feel i have learned to be confidant and helpful in all situations.

Co-works:
I'm very lucky to work with a friendly and caring group of staff.  I feel the management team tried hard to make sure standards are met and staff are happy.  The majority of drivers working under me are good people and follow instructions well i enjoy working with them.

Hardest Part Of The Job:
Obstacles can occur while doing any job perhaps the hardest part would be when money doesn't match up during the cash up, or if a member of staff calls in sick.  Regardless to how hard or difficult a task becomes i take pride in fixing the problem completing it properly.

Most Enjoyable Part Of The Job:
For me the most enjoyable part of the job is seeing the customers happy faces, building a rapport with them and knowing that I have done my job to a very high standard.

I worked at a franchise store, and I have to say, it should have been one of the easiest jobs I have ever worked. Our store wasn't very busy, due to it being situated in an indoor arena, we didn't do delivery, and we didn't take telephone or online orders either; it was simply: come in, order your pizza and then go. 

When events took place within the arena, that's when we would be rushed off our feet and unable to cope with demand, mainly due to lack of organisation and communication by staff members and management together. There were NEVER enough staff available, so we had to learn how to handle three things at once, while being blamed after by management for all the things that went wrong. 

The worst thing about this job were the very long hours and literally spending your whole day at work; I'm not exaggerating either, sometimes I would start at half 9 and finish at 8, and there were numerous occasions where I would begin my shift at 12 and not leave until after midnight, resulting in a poor work/life balance. I felt like all I did (when I was) at home was sleep and eat. 

The other negative I would have to say about my time working at Papa John's was the poor structure of the management and the lack of sympathy or gratitude from most of them, you were supposed to know absolutely everything within the business, without being told or explained by management, and woe betide you if you didn't.

It should have been a breeze working here, but the management and training that was received, ensured this did not happen. I am very happy I no longer work here.

As a forward, I'd like to point out that this was a franchise and may not represent all of Papa John's, just the ones I had experience with.

Working at Papa John's was an experience, to say the least. A typical day would involve cleaning, food preparation and delivering food to customers.

I learned how to be treated like a faceless employee, dealing with egocentric management who would remind you on a weekly basis that they are the boss and you are basically a piece of excrement on their shoe.

If you were doing your job right, you could expect to be blamed for everything, shouted and sworn at for no reason and unable to lodge a complaint due to fear of being replaced.

If you were doing your job wrong, were lazy or - in some cases - sleeping with management, you got promoted. Taking blame for things that weren't done was a daily occurrence, even if it wasn't your responsibility. 

You were constantly reminded of how disposable you are, how easy it would be to get a replacement and how much you don't matter - in the slightest - to your manager.

Staff turnover was intense, the sheer amount of people that came and went within weeks, sometimes days, was hard to keep track of. 

To find a happy employee at Papa John's was difficult. Some felt they were trapped there due to the threats of never getting another job in that industry in the local area, and I genuinely felt sorry for a lot of the staff that were treated the same way as me but didn't have a way out.

Better ingredients, better pizza? Unlikely when you treat your staff like dirt and muddy the Papa John's brand with your practices.

I worked at papa johns since may never worked in the food industry in my life so this was a new challenge for me but I did my best went on holiday didn’t get paid for going on holiday to be honest I always got a rubbish pay no matter how many hours I was in I was trained late but not trained enough so I did what I hat to and what I new to my best went from 5 days a week working to having 3 days a week working and being paid absolute rubbish then big boss was on never met her before but was told to do things I hadn’t been trained in but I got on with it got told to do boxes did it got left with oven delt with that the best I could as it was really busy and only me was on oven even did some orders then got told I couldn’t wear nail polish so put cloves on straight away  bearing in mind big boss  had her nails done and was still dealing with food never got a brake but her and another did then she never spoke to me pretty much  ignored me and was like I wasnt there pretty much don’t think my face fitted for her to then when it was time to go home I got told I was sacked cause I didn’t know much had nail polish on had leggings on due to my work trousers being in wash witch was not my fault then says I was being slow with oven and cutting pizzas wrong basically she just didn’t like me place is a shambles only person I actually got along with was my manager he was utter perfect such a nice guy and understood so well but honestly wouldn’t even waste my time here not worth the stress tears or sweat just to be sacked for nothing plus all the young ones sit in back playing Nintendo and having sly digs with the young drivers so yeah just avoid 

Pros:
Working at Papa John's has been a rewarding experience overall. The company culture fosters a sense of teamwork and camaraderie among employees, making every shift enjoyable. One of the highlights of the job is the opportunity to interact with customers and provide them with delicious pizza and excellent service. The training provided is thorough, ensuring that all employees feel confident in their roles. Additionally, the flexible scheduling allows for a good work-life balance, making it ideal for students or those with other commitments. Lastly, the employee discount on pizzas is a fantastic perk!

Cons:
While the job is fulfilling, there are some challenges to consider. The fast-paced environment during peak hours can be stressful, especially when handling a high volume of orders. Occasionally, there may be issues with order accuracy or delays in delivery, which can lead to customer dissatisfaction. Furthermore, the physical demands of the job, such as standing for long periods and lifting heavy pizza boxes, can be tiring, particularly during busy shifts. Additionally, opportunities for career advancement within the company may be limited for some employees.

Overall:
Despite the challenges, working at Papa John's has been a positive experience. The supportive team environment, opportunities for growth, and the satisfaction of providing customers with delicious food make it a fulfilling job. With a commitment to delivering quality pizzas and excellent service, Papa John's remains a great place to work for those passionate about the food industry and customer service.


As a supervisor/shift runner at Papa John's I usually opened the store in the morning at just before 11am and would independently run the store up until about 5/6pm. I would have 1 driver with me but they were not trained with in-store skills. As a shift runner, I was able to learn several valuable skills including handling the till and customer orders up front, handling customer orders and issues over the phone, carrying out orders through (for example) Just Eat and other services and manage orders coming through via the website. This was all done simultaneously whilst also preparing the ingredients and making the pizzas/side orders. This made the job be quite a task to handle at times but this was also what allowed me to learn the most skills and attributes of a hard yet effective worker. The management were also very helpful as they were always ready to lend a hand when needed and the general culture/environment was quite positive. The hardest part for me would be juggling the numerous tasks that my role provides me with but this was also enjoyable as it allowed me to reasonably gauge and view my improvement over time. I have worked several shifts at others times and found that morning shifts allowed me to have the best work/life balance. The most enjoyable part of the job in my opinion was the learning curve present. I enjoy learning new skills and this was completely different to anything else I had tried previously.

For me, it was a job, so I always completed the tasks given at the highest standards. Typical evening at work was usually very busy and there was no time to stand around and not do anything. It included taking orders on the phone, putting online orders into the system, preparing sides, cutting pizzas, making sure that the order for delivery is right and at the end of the day cleaning the store.

In this job I've learnt that it can be hard, but everything is possible. You might think that making 26 pizza order is hard, but it gets done within an hour, simply because how dedicated everyone is to make sure that the food is very good quality.

Management was good, the managers were very friendly and treated others like they were the same rank and the only way when there was hierarchy was the times when only the manager could deal with certain things.My co-workers who were team members as well were very fun and friendly and they always made my day at work better. Overall, I felt like part of the family.

The hardest part of the jib were the days when it was super busy and  I had few jobs that had to be doing all at once. As soon as someone was available, they would help with the workload, but I learned to do everything very quick and efficient, making sure that I make the most of the time I have and coming up with a technique of how to complete all the tasks so it is done at nearly the same time.

The most enjoyable part of the job was that I got to work with lovely people and be a team member.

What is the best part of working at the company?
Great staff and great food, flexible working hours. 

What is the most stressful part about working at the company?
Human error cannot be erased it must be managed by team collaboration, support and focus upon a positive outcome. 

What is the work environment and culture like at the company?
A positive working environment is not only expected but delivered, zero tolerance, and time for anyone with negative values, attitudes or patience for others within the training team subject to high turnover. 

What is a typical day like for you at the company?
Time Management and arrival at work in clean uniforms 10 min before due start time is necessary fir all drivers. A full tank of fuel with and car efficiency issues reported immediately to managers. 

Allocated kitchen duties observed and fulfilled. Rotas and delivery rotations respected. 

Mileage and delivery numbers reported in a personal diary and also for kitchen managers at the end of restaurant day. 

Routine handwashing expected by all team members handling food, boxes and deliveries.

Equal responsibility with all team members to maintain a healthy  and safe working environment by keeping sinks clear and clean, doorways and corridors clear and office doors locked. 

Awareness for the health and safety of all staff should operate between tram members at all times.

Top Job Titles	Average salary
Store manager 39 salaries reported	£26,438 per year
Delivery driver 80 salaries reported	£12.60 per hour
Shift manager 3 salaries reported	£29,106 per year
Assistant manager 4 salaries reported	£23,875 per year
Area manager 4 salaries reported	£34,250 per year

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