shift manager

kitchen team member

server

restaurant general manager

assistant manager

Pizza Hut

The interview process goes as follows; when you apply there is an online test asking you what you would do in certain situations whilst at work in Pizza Hut then if they get you to come in for a face to face interview they have the answers you put printed out and they go through them with you, they ask you standard questions such as why do you think you'd be good for this job and what could you bring to the team. they also asked me personal questions such as if I have any siblings. Now.. they had about a 2-3 week unpaid trial, here you are doing lots of computer work and test. on certain tests you had to get 100% to pass and move on (don't worry you get as many tries as it takes) and then you will learn how to take customers from the door to their table, how to clean up after customers had left, how to restock the salad bar, fill up the ice cream machine and lastly how to do the tills and take orders. The pay here is minimum wage I was 15 at the time so I was getting payed £4.35 and they pay you every 2 weeks so if you are working part time maybe 16 hours a week you would be getting £69.60 a week so £139.20 (two weeks). the hours are very inconstantly their isn't days that you come in every single week. it is random each week so one week you could be working 20 hours or more then the next week you only have 4 hours so you'll find that your pay will fluctuate A LOT which is not ideal. on my last week I only got payed £30 for two weeks bare in mind so I had no choice but to leave along side the fact that I told them I couldn't work on Saturdays and they kept putting on Saturday shifts. other down sides about working here is that you are literally expected to do everything you don't get a break from it the managers are rather lazy and would happily sit back and watch you work the whole floor at its most busy. I had a situation where it was very very busy and it was only me on the floor one person in the kitchen and then a manager, I was running around clearing tables, topping up salad bar, taking orders and seating people, after everything had calmed down and we had 1-2 customer left the manager had the cheek to come up to me and say "put yourself in a customer position and look around, its not good is it, get It cleaned up" it honestly made me think what is the point of you being here I can appreciate manger sort the admin and what not but he was just sat doing nothing. I also found that the training on the tills was not good enough I was talked through it once and expected to know it straight away, I was put on tills the first day and had no idea what I was doing that customers where getting angry and i couldn't do anything to help it however you get the hang of it after some trial and error. the most exciting part of the Jon (apart from leaving at the end of the day) was doing kids parties they are so fun, most of the time you are given a cake to bring out and sing happy birthday however the clean up after that is awful. we got given tips however you had to split them between who you worked with so if there was a table of 3 people and me and someone else took their order, brought out their food and assisted them and they tipped us £1 we would get 50p each if they gave us £10 we would get £5 each and if they tip on card then you get 70% and 30% of the tip will go to the kitchen staff. You get give a couple of work tops and aprons, the uniform is actually nice however if you forget your apron then its trouble. they also let me make alcoholic drinks which I don't think is legal as I was 15 at the time but oh well.

This job and the enjoyment you get out of it like most places can honestly depend on the place you work and people you work with.

Whilst I worked at regent street in Cambridge I was also studying at uni so worked in the evenings and weekends as a waiter I was required to meet and greet customers, take orders, replenish the ice cream machine and salad stations, as well as serve food and take payments, and then clean the restaurant on the close shift.

Like myself I found the Management team were all people persons and they lead and inspired the team and helped make the workplace more enjoyable and I quickly found myself befriending them along with my other colleagues, working with such a friendly team and providing quality service to customers was the most enjoyable part of this job.

I learned many skills socially interacting with strangers, time management, front of house standards and quality, food safety they gave me the opportunity to progress and become cross trained and work as a chef and to progress further on to management, from the experience I had there I would recommend this job to anyone.

However once I transferred back home it was kind of different I transferred to the Truro store in cornwall. where at first didn't seem to bad I was getting the hours in my contract during the summer the staff I worked with seemed friendly more so the kitchen staff that I worked with on occasion being cross trained but come the end of summer and a change in store manager I found my hours dropped below my contract I was often spoken to with a lot of disrespect by some managers, I found that they weren't so friendly as my previous store and them being the store manager and deputy they should have lead the store not bring it down.

They seemed cut off and kind of false, where as I actually befriended my previous managers and we got along they didn't really seem to care about the job or the people who worked there it was a fake nice where they felt they had to not because they wanted to which is fair enough, everyone to there own but I'm not sure they realized the impact it had on the store itself and the people who worked at it. you constantly felt on edge which made the job rather difficult for me. I had breaks that could last anywhere from an hour to three depending on how busy they were even though I was on the rota for a half an hour break or an hour max. I wasn't given the opportunity to progress and felt as if I was in a dead end job and that I was never going anywhere and majority of the people I first started working with had left for similar reasons. If it wasn't for the other half of the management team I got along with who actually made the workplace enjoyable on their shifts and the few friends I had left I don't think I would have stuck the job it was miserable and depressing.

so overall the job in my personal experience is only as enjoyable as you and the others you work with make it. Its an excellent stepping stone job whilst you're in education whether it being in Uni or college and its great for boosting confidence and speaking to new people.

- As a first job it’s fine and it’s pretty flexible for students. 
- At first it seems like a relatively easy and easy-going job but management expect an awful lot from you each shift and to be honest they expect more from you than you’d ever get paid there. 
- They make it seem like Pizza Hut should come before anything and everything else in your life and if it doesn’t then you’re not taking one for the team. 
- They under staff shifts far too regularly and then expect miracles. And somehow you’re slacking despite doing your best, all because they’re under staffing. 
- They have a rota but you can’t make any plans for at least an hour after your shift ends because they will make excuses as to why you can’t leave. 
- I have been guilt tripped on multiple occasions to stay later even after I’ve stated that I NEED to go home and then they take forever to cash you off or ask for you to stay until they’ve finished some manager jobs (that take 30-60mins sometimes even longer) or until you’ve completed a long list of things that are the responsibility of the next shift worker.
- Even when you’ve done all you can and they know that you have to catch the last train home (30 minutes away) or have pay for a taxi which would be half of your salary, they’ll still keep you. 
- The pay is awful and with the new fast casual getting more popular, tips are few and far between! 
- Have been treated poorly by management team who care little about how you are / how you’re feeling. Have been looked down on by management too who think they’re better than you.
- Have requested days off more than 21 days in advance and still, they rota you on and act like they’re doing you a favour when they swap the rota around, despite it being their mistake. 
- Having to walk home alone as a young woman through a busy city on a Friday and Saturday night after a closing shift (usually 11:30pm, sometimes 12-1am) is scary and dangerous yet no one really cares.
- When the rota is messed up by management they expect the team to step up (fair enough) but make you feel guilty if you can’t.
- When people are late (over an hour) or don’t turn up at all you’re expected to step up and if you can’t they’ll make you feel guilty about it later by complaining about how busy it was. 
- People not coming in / being late because they’re hungover with not many consequences (if any to be honest) means that people do it all the time and you’re called to cover and help out. So basically, expect over time and to live and breathe Pizza Hut. 
- They like to rota you for 4-5 hours and then an hour/hour and a half before you’re supposed to finish they like to ask/beg you to stay on to help out and then you’re working over 6 hours but they don’t need to give you a break because it wasn’t “planned”.
- Breaks not always allocated fairly. Usually the people who’ll argue the most about it will get longer breaks.

Did you know pizza hut takes on volunteers too? Only when it's busy? Like a comic con does but with nothing in return for the said so "volunteer". Yeah. I didn't knew too. I had no training. Worked for four hours for free. I had to have one hour trial. But i never had it, my work there wasn't a one hour training, and i definitely wasn't explained much of the job. Don't recommend it to anyone. They don't give you a chance and don't bother to give you the promised training. And then they blame you for not knowing what to do. I think they just didn't wanna bother with me. They made me stay while it was busy to do the dirty job for them.
So i went for an interview where the maneger knew it was my first job. He said i should go on Monday. Then Monday morning he said i shouldn't go since i didn't send all my documents through whatsapp? I don't remember him telling me to send my documents thorugh an app?? Like he didn't gave me his number or said that? But alright whatever.

So I went two days later. They gave me shirt and showed me around. As for the job, they showed me where are the salad bars and that they should always be full. The refigeretor with the food. From where to take the dirty plates and where to put the clean ones. That's it. Thing was though, i was "promised" and supposed to take an online training for four hours. And be shown how to be a host for another four. There was no training. When i asked for that they said when the manager comes at 12 at noon. (It was 11am and he never showed up.) 


The first hour i asked a few times what should i do. They said it wasn't busy so i should just "take it in/get used to the place" i qoute as best i can the other manager that was there. A few minutes after it started getting busy i had no idea what to do because like i said, first job, and no one told me what to do, like? Then for the next four hours i was running between the two points of the shop with the dirty dishes to clean them and to put them with the clean ones. Because that's the only thing they told me, the dirty and clean dishes. I still don't know if i was supposed to do something else too? I don't know. Then they told me to leave (RIGHT after it was quiet again of course.) And to keep the t-shirt and wait for them to tell me when to come back. Because they didn't had the guts to just say to me to leave the t shirt before i left. Then they want me to return the t-shirt. The traveling took me like, 30 pounds to get there and go home. They never paid me or intend to pay. (They never got me into the system which was the problem at first for the manager for me not to go on monday) whatever. Very manipulative and rude staff. Both managers i talked to and most of the other staff i worked with. They literally just used me to do the dirty dishes while it was busy. Just don't go there. At this shop all you are gonna get is get blamed, get stressed and work for no money at all.

A typical day at Pizza Hut is very fast-paced and more than a little chaotic. Pizza Hut being a very busy place most of the week, it is sometimes hard to find time to get things like prepping dough done, in between preparing food for the customers. Also hard to do iskeeping the place tidy while so much enters and exits the kitchen. The experience is all about being efficient and effective in our work. I learned a lot about this while working at Pizza Hut, and now find that I thrive in a fast paced environment. 
Management at Pizza Hut was a little lax due to being too comfortable and set in their ways when I first got there. I did not receive proper training and most of my learning was done through observation, which was not always very effective or wise. However, when i was taught the proper way to do things, I was quick to catch on and never reverted back to the half-hearted ways I had been copying. I took every opportunity I got to show the managers that I had picked up these skills in an attempt to show I was learning. Management picked up considerably when a new RGM was appointed. After this, I quickly began to learn more and become a more effective member of the team, which I was pleased about. I think it says a lot about my character that I wanted to learn rather than to continue on as an unnecessary part of the restaurant team.
My co--workers were friendly and chatty and I got along with everyone, even though at first I was quite shy. I think I've grown out of that now though, so I'd be immediately confident an willing to converse at a new job opportunity. I would do whatever I could to assist my team members having a hard time completing their jobs, and would also execute tasks they appointed to me at the earliest possible time. This shows I'm a team player and a generally agreeable person.
The hardest part of the job would have to be the transition to the new management from the old, because I think the new manager expected more of me, as I had been working there for a while now. However, after he saw my willingness to learn, he quickly changed that around. I was constantly asking questions and often felt annoying, but he would always assure me that he'd rather I bothered him than kept making the same mistakes.
The most enjoyable part of the job was probably the accomplishment I felt when completing a hard task. For example, arriving at work and seeing five full eight-foot shelves full to bursting with dishes to be put through pot wash, and more coming through every minute via the waitresses. I often had to stay on for extra hours at a time just to complete tasks like this, but the satisfaction the sight of the empty shelves gave me was worth the effort.

On a typical day at work i would arrive 10 minutes prior to the start of my shift for the manager to inform me of what our group targets are for the day including such things as how we can achieve good customer care on that particular day. My job at Pizza Hut includes greeting customers in a friendly manner as they enter, making sure that every customer feels that i have gone out of my way to make their experience extra special and to enchance the chances of the customer feeling individual and happy. I ensure that the customer has everything that they will need while eating with us at Pizza Hut. While working here i have learned how to give good customer service and to treat everycustomers situation individually. The thing i have learned the most about working in Pizza Hut is how important customer sevice is in every work place and that dealing with customers efficently is extremely important as are first impressions and the appearance of both staff and the workplace. I have learned about the different and specific needs of customers.
I have also learned how we could deal with complaints if need be.
By aiming to give excellent customer service to every individual i now know how satisfying it can be to know that i have made somebodys day extra special, job satisfaction by service is a huge part of my job. Working with a team is also one of the many aspects of working for this company, i throughly enjoy being able to offer others help in the return for help when i need it. i have also achieved recognition off the company for going above and beyond in my customer service tactics. The management team of 4 work closely with the team to assure that we achieve the best service & team work as possible. The management team are fair and open to speak to me if i have any problems. I get on extremely well with my co-workers and work together as a team brilliantly, i am always willing to help them with anything if they need it. We all work well as a team and it pays off when we see what our work has done and how it has made the customers feel.
The hardest part about working in Pizza Hut is doing the close in the night time when the workplace is shutting/due to shut which includes having to make sure that everything is dated, everything is tidy and fully stocked up for the next working day, hoovering, sweeping and mopping the floors and also cleaning windows and all of the machines in the company. The most enjoyable part of my job is most definitely the job and customer service satisfaction and also maing the workplace a happy place for both staff and customers.

A typical day at work really was quite varied depending on customer intake or if it was a weekday or weekend. It was fairly standard, serving food to customers, taking on secondary jobs such as restocking the salad bar, making sure the cutlery was clean etc and working with a team of other servers to split the tables into manageable sections. 

Depending on management, the store can be run very well and at the start of my employment I witnessed this. Once our store manager left and was replaced by someone who clearly did not have the foggiest what they were doing, things started to turn sour and continued in a downwards spiral. I, alongside most of the people I had originally worked with left. On the other hand, if you were looking  for progression in your role, Pizza Hut seem happy to train their staff up to become a shift manager if they are willing and show determination.
 
Co-workers for the most part were always lovely and you could have a laugh no matter what pest of a table was demanding free ice cream because they didn't like the sweetcorn they asked for on their pizza. 

The hardest part of the job, besides dealing with the incompetent management, was probably the long hours and customers which were some of  the rudest I have ever encountered. I can recall working 12 hour shifts with no break during very busy periods in the summer time and at Christmas. Besides this, I was paid below minimum wage and some of the things I had to deal with made me feel like I was completely exploited on such a low base pay.

However, the most enjoyable part of the job had to be when we were having a tough day but the team was great and everyone would just work together and completely smash it. I did work with some lovely people who I have made lifelong friends with and working there definitely gave me a thicker skin. Tips could be great but varied, some days in excess of £40 and sometimes below a fiver. 

All in all, I would recommend working here if you are looking for a part time/flexible job. It's great as somewhere to work alongside uni or sixth form but not for a full time job unless you are a manager.

Through my time of working at Pizza Hut I have learnt many skills which I shall use and take with me when leaving the company. These skills include great customer service, building a rapport with customers, being able to strive when working on my own but just as well in a team, dealing with customer complaints, enquiries and issues and tailoring the customers needs for the best experience possible.
What I have always loved about working at Pizza Hut is the team that you work with, most people are willing to help out if they can and   generally the team make it a very enjoyable place to work. However with the Management it varies like in most places, I have experienced a couple of times over the years where Managers have worked unfairly, for example favouring some team members over others and this was clear by these people getting the best shifts, the best sections and so on, but considering I have been with the company over 5 years we have had more fair managers than unfair managers.
The most enjoyable part of the job for me is that i interact with customers on a day to day basis, building a rapport with them, and ensuring that they have a worthy experience is key. It genuinely makes me happy when I know that I have made there time with us enjoyable and the friendly atmosphere is the reason for their return. 
I would say the hardest part of the job is prioritising and time management when it is a busy shift and your understaffed. Over the years there have been many times where I have had a full restaurant and it has been just me serving on the floor. Fortunately a lot of customers understand and can see that your doing your absolute best, however this isn't always the case, and sometimes during these times i have been put in very uncomfortable positions..

Working here was sometimes really nice, the customers mostly really enjoyed the food and were usually pleasant to serve, but obviously there were the odd few nightmare customers. I found that whilst working here at the start I got along with all the staff and the management and everyone seemed to be friends, and then the longer I worked there I realised that they were all friends outside and that most of them had known eachother a long time, and so you did feel a little left out sometimes, and sometimes the management acted like they genuinely didn't like you at all, which made working there a little difficult because it felt like you weren't wanted. I tried really hard here, and customers always liked me, but the management were very pushy and often made me feel like I was doing my job wrong. It was a part time role, but the hours were very hit and miss, I was expecting when I got the job to be doing around 16hrs a week, but sometimes Id look at the rota and I would be put down for 1 shift that was maybe 2 hours, which is pointless for me because to travel there from my home I'd be spending over half my wage, yet other weeks I would be put down for 3 or 4 shifts and that would be great, but I had to be able to get the last train home, which was at 10pm, and even though I had told them that they would still sometimes put me on a shift that ended at 10pm or later, meaning I would have to either change it (which they didnt like) or get my mum to pick me up in the car, when she is not comfortable driving in the dark. To end on a positive though, they give you plenty of training and so the job itself is easy to do and you feel confident doing it, even if it is very tiring at times, and when you do well you get rewarded for it with a badge system and they really make you feel good. You also keep your tips as well, which being a minimum wage job with iffy hours is really useful.

I worked as a waitress at Pizza Hut Wakefield, and unfortunately, my experience was far from positive. I feel compelled to share my thoughts on the workplace environment to provide insight for potential employees.

The management at Pizza Hut Wakefield left much to be desired. I found them to be consistently rude and, regrettably, exhibited behavior that could be described as childish. This unprofessional conduct extended beyond just the management, as I observed similar behavior among my co-workers. The workplace culture appeared to lack maturity and professionalism, which ultimately had a negative impact on the overall atmosphere.

One particularly distressing aspect of my time at Pizza Hut Wakefield was the sense of exclusion I felt from both management and my fellow colleagues. As the youngest team member, I often felt taken advantage of, and my input was frequently disregarded. This exclusionary behavior created an unhealthy work dynamic and hindered effective communication within the team.

Moreover, the management's failure to address issues of bullying in the workplace only exacerbated the problems. Unfortunately, the work environment at Pizza Hut Wakefield allowed bullying to persist, creating an uncomfortable and unproductive atmosphere. It is disheartening that such behavior was not promptly addressed, as it undoubtedly contributed to the overall dissatisfaction of the team.

In conclusion, my experience at Pizza Hut Wakefield as a waitress was marred by unprofessionalism, exclusionary behavior, and a lack of intervention regarding workplace bullying. I hope that potential employees consider these aspects before deciding to work at this location. It is my sincere hope that the management takes steps to improve the work environment for the well-being and satisfaction of their staff.

Top Job Titles	Average salary
Shift manager 44 salaries reported	£13.09 per hour
Kitchen team member 94 salaries reported	£9.09 per hour
Server 1 salary reported	£17.25 per hour
Restaurant general manager 4 salaries reported	£31,188 per year
Assistant manager 1 salary reported	£12.70 per hour

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