customer service representative

retail advisor

software engineer

retail sales associate

call taker

In the years I worked there the process has always been the same if you shut your mouth, do the work and work all the hours that they want you too.  You will then be left alone. If not management will remove you with H&S violation or whatever they can fabricate to get rid of you. 

The job

You go to customers homes and basically install/service equipment, Dish,  cable and box. Simple after about 6months to a year you will do it with your eyes closed and it will become repetitive very quickly. 

You will be asked to wear an outrageous amount of equipment to climb a ladder, the management will tell you that it’s for your safety but it slows you down and actually hinders your ability to do the job safely. The entire workforce in big cities, where the amount of work is overwhelming, never use the gear and management turn a blind eye, providing you don’t cause them any trouble. If you happen to annoy a member of the management team you will get a “random” homesafe visit that will more than likely end in you being dismissed. 

Your hours are stated as 8am-6pm, you will have to be onsite at your first customer no later than 8:30 tho 8am is the forced norm, before this you will need to collect your stock, with the move to smaller vans you are at your stock almost every day most guys leave the stock to later at night or collect on your day off because it is more accessible and doesn’t remove time from your day. You really start at 7:30 or earlier pending where you live in relation to your first job. Which allegedly should be in a 1hr radius of your home. Think how far you can travel in an hour from your house with no traffic on the road or never getting stoped at a red light? Now use the same distance and add all the traffic, lights, break downs and rush hour. When would you be leaving the house to get there? 

You will be on your own for pretty much the whole day, you’re day is split around three types,

1. Distance- you will have less jobs around 6-8 but you will be traveling around 1-1.5hrs between jobs. 

2. Loaded- up to 10 jobs usually all big installs that are time consuming. Travel time will be reduced 10-20 mins possibly. 

3. The unicorn- I heard that one guy got this and he was finished at 12 and got to go home early. Sorry but you do have to laugh sometimes. Would be a day you would get all services work on a local run. Don’t hold your breath tho. 

You did the math yet? When am I ment to fit in the 45mins for a service and the 1-2hr for the installs??

You guessed it, field time runs very different from the rest of the company, lunch break(unpaid) you will only get if you have a training course or something. In all my time lunch was a quick roll driving in between jobs if you brought them because you’re not stopping for more than 5 mins. 

Well done you made it through the day and now you’re finished!! Right? Sadly wrong because now you get to help all your teammates out and it’s 5pm you still have that lunch to take and the stock to collect. But they are only a 30 min drive and they have 2 jobs left. So you go and help them because one day it will be you in that situation and then they will have to dig you out. So now it’s 6:45, remember you still have the stock to collect then the half hour drive home. So you get in around 7:30 or later, exhausted and just in time to put the kids to bed. Good news is you did 12hr shift and got paid for 8hrs. 

How do you get done early, easy corner cutting, don’t replace cables, that slightly rusty dish will do and the big one non compliance of H&S. All of which are disciplinary or dismissal issues. Yet no one cares because as long as you are doing the work and not complaining. Then why bother. 

Customers

If only they knew, they are to be lied to and miss lead at every avenue. As everyone has bonuses on NPS, the customer is god (well apart from you manager but that’s next) 

In my experience the call centre will lie to them, the sales people lie to them and it’s your job to tell them the truth(or at least your grey version of it), then win them round because you have NPS too. A bad score will reduce your wage by almost £500 and I’m only talking about one because in the field you need 99.2% to hit top tier and other parts of the company are in the 70-80’s. 

You will find that the lies just come out your mouth like you actually mean them, then one day you might actually convince yourself. 

Product failure, bad designed parts and the inability to maintain stock levels are all your fault as the company take no responsibility for your inability to do your job. 

Management 

In the whole they are just guys that were engineers that got lucky (or unlucky pending how you look at it)and now in fear of their own jobs from senior level, now are destroying people’s life’s, to glorify their need to the company. Which is basically not needed at all as the workforce self manage everything. They serve only as a barrier to you and senior management. Most of their time is taken up with the removal of staff members through kangaroo court style disciplinary hearings. 

The fact is that they have no clue about employment law or how to manage people. They regurgitated the company propaganda and tho they know they are doing wrong they are too worried for their job or don’t care about screwing people over. 

Company 

The company doesn’t care for its employees you are not even a number, you are expendable at every turn. 

The company view is that you are an engineer, you are not. You are luck if you are a glorified low skilled labourer. My advice is actually get a qualification and get a real engineer position with a reputable company. That values your input to improve the company other than punish you for it. You get trained for everything in house so you get no qualifications and promotions are nil maybe 2-3 in every 10-15years. You would be better getting a job in the call centre and getting promoted from their as the field is dead mans shoes.

First of all, my answer to the question about the length of time it took from my interview to get a job offer was based on my personal circumstance. I had holidays booked for the start date they gave and they weren't going to be approved so they delayed it and gave me another one. Again my family and I had holidays booked where it was going to be in the middle of the training, instead of delaying it more I decided to not go on holiday and instead finish the training. Fast forward to my start date, I arrived nervous as you'd expect and was sat with just one other person, we began speaking and I said I thought there would be way more people starting. It wasn't until later we realised every new start had a different start time and finish time and worked different days/hours. Already this is odd, they had me doing 28 hours, most others doing 20 hours, one person doing 25 hours and another doing 30. They took us through the training at the same pace though. The people doing 20 hours rightfully always felt like they were playing catch-up. You might think, well it's a part-time flexible role so it's good they worked around everyone's schedule. But during TRAINING? 6 weeks of the standard watching videos and attending classes training with "level-up" calls every week, then 4 weeks of taking calls all the time with the additional support. This is also an added note about my particular training, we were grouped together with new starts in Newcastle and ALL of our 'learning specialists' as they liked to call it were in England, most being in Newcastle with the other guys and one being further down south. So all of our training was done remotely, whether we were in office or at home, we had to message and wait for a reply or message and call if we wanted to ask anything! After 6 weeks of that, we then moved onto the taking calls all of the time, which thank god we had actual trainers on site for. Who we had to meet and get to know all over again. I said it then and I will say it again. It honestly felt like I was starting a new job again, because it was so different. Because these new guys didn't know what we did through training, they expected us to know stuff where we had no idea and vice versa. Anyway, for me who has anxiety and is vocal about her feelings and shows them, the struggles of the job hit me like none other. I'm someone who likes to know what I'm doing so I can do it no questions asked if it were to come up. At Sky they have this system called OneHelp, where you are meant to type in specific things and the answer/steps are right in front of you. Some things are a LOT more difficult to find than others, and some stuff isn't even on there, but during training and after, this is the main knowledge source you HAVE to use and it's terrible and confusing. If i had any worries they would always say 'check OneHelp' like it's the be all and end all. There's been times where I searched for ages trying to find something going in and out of pages, typing it didn't help, and then I've had to give up and put the customer on hold while I ask someone. Just so unnecessarily long and tedious. Another thing about me was that I was going in every week, crying, worried and anxious about the job and whether it was for me. For the 3 months I was there, the incredible leaders and colleagues and support around me they managed to stop me from quitting, the benefits and company as a whole helped me stay too, but in the end the cons outweighed the pros, I simply was exhausted and couldn't go in every week crying like I had been which is partly why I left. The other reasons I left were the targets. While small, were still impossible to maintain, the sales target especially. Selling was never mentioned to be as pushy as we were expecting. I was applying to help people with general queries and troubleshooting, not try and sell them anything I could offer. I get selling is an added part of the job, but sales (if you get one) should be a bonus, not, make sales or you won't have a job, which is basically what it was. In my opinion it was also a case of being given far too much to deal with. When applying you're thinking you're helping people fix their tv and broadband all day. Yes, you are doing that mostly, but more frequent then not you're calling other departments, selling, handling complaints, explaining and dealing with billing, taking payments, phoning engineers, tracking orders, giving goodwill gestures and trying to think of a solution to complaints, because if you don't, YOU have to keep calling the customer back until there is a resolution in place (this can take months) it's just way too much more than what I bargained for.
From my understanding too, once your probation ends you're free to apply to other jobs internally and keep progressing your career. Your probation is 13 weeks, but then extended by a further 13 weeks and at any point you can leave or they can tell you to leave. I had thought about sticking it out until this happened, but for it to happen your targets needed to be spot on and you had to bring your A-game and more. Even if I were to do this and get confirmed, the internal jobs up were going to anyone getting made redundant, so I'd be stuck somewhere I hated for even longer in the hopes something better would come my way.
I obviously ultimately decided to leave as although the benefits were good they weren't enough to keep me in check mentally, so now I'm back unemployed, which isn't ideal, yes but it's the choice that I made...
I hope this review has been helpful for some, I know I would've liked to read one this in detail before I started.

Firstly with the positives: 
Sky's recruitment process is excellent and their training is brilliant and you have 4 weeks in "Academy" where you're taking calls and have a couple of coaches to help at hand when needed in order to prepare you for BAU (Business As Usual) atmosphere in the office is decent, laid back and everyone seemed lovely. They have cheap cafe with amazing food and a pool and ping pong table.
Negatives- Unrealistic expectations. So for example- you're expected to take calls back to back non stop with no "breathers". We ARE the downgrades department which means customers come through to us to reduce their bills and/or remove packages and we are expected to talk about Mobile offers, broadband offers, butter up the amazing-value-for-money packages such as cinema, sports, kids, netflix etc. Every single call have to mention about the survey and how the ratings scale works,  And also in that call you must prevent putting them on hold for more than 2 minutes. Also in that same call you MUST mention broadband or mobile offers even if customer isn't interested (because the skys technology tracks all words we say and it flags up to our managers if a call ends and the system hasn't heard us mention those key words!) Also in that same call you need to type a note on account of everything discussed with the customer and what packages and offers you gave and the outcome and also send sms texts out, also in that same call you must write any notes on the "tracker" (where you ask manager for any credits or chase up complaint etc) also on that same call you have to go into ANOTHER notes page/tracker and fill in the chart of what you've added, removed, upgraded or recontracted on the customers account! All whilst avoiding putting the customer on hold! All this whilst the customer is mostly calling as they're financially struggling and just simply called to remove packages. If we remove packages (sky cinema, sky sports etc) we have to write why in the tracker! If we remove too much in a week then we have call listened to to see why didn't dissuade them from removing stuff. If you put your AUX in a mode which stops calls from coming through then you have to explain why every single time. If you need to do a call back to a customer (for example,  if you need to research information to assist them with their original query) you have no choice to change your AUX (a setting to stop calls from coming through) in order to find the information on the internal help ready to call customer back. If you change your AUX then you get pulled about it. And no matter what genuine reason you have- it is always not acceptable because "it should be done whilst the customer is on the call" BUT if you put the customer on hold for, lets say 10 minutes, whilst you research the information whilst they're waiting then you get pulled about that too! So you cannot win! You literally have to fob customers off and not genuinely empathise or help them if it involves you not being available to take calls back to back. Then- when you do this- the customer puts a complaint about you and you get a meeting about it and call listened to. 
The bonuses/incentives? Well this is a laugh! You do not simply get bonuses for selling! Not doing calls back to back?- that gives you 'minus' (reduces bonus) had an amazing week of selling mobiles and sky sports packages? That means nothing to your bonus if the following week then you've had a customer who wants to move remove packages or providers as all that bonus will be wiped instantly. If you don't sell a mobile and broadband every single week you will be having a meeting about it. If you don't tell a customer about a survey at the end of the call you will be pulled about it.
If you see this review and still take this job. I have no sympathy when you go to BAU and crack after the first month.
Huge high staff turnover rate and jobs are permanently advertised on here by the dozen purely because they are Unrealistic from what they expect from the downgrades department. Its not the "value" or "loyalty" team- it's the complaints and downgrades- Sky need to be clear on all of this what is expected during the contract or interview process so only the emotionally numb humans apply. 

Call Centre work for a company which sells a product (that simply isn't worth it's price in an era of low cost/high quality On-Demand Media) to a large majority of people who don't want to pay full price. As a retention advisor you take the calls from people who wish to cancel their service. 1/3rd of these calls are from people who legitimately want out, 1/3rd from people who don't want to pay full price, and 1/3rd from people who can be swayed into entering a new 18 month minimum term contract. Sky was absolutely rocketed by Ofcom (for good reason) and have since changed their practices to focus more on quality customer service. 

However, they have their own ideas on what constitutes as quality. They want their agents talking about how they love the TV content, how great it is, and to put this upbeat bubbly act for 10 hours a day, on 4 out of 7 days. Unless you are intimately familiar and genuinely love the product, you will not be there for long. To that end Sky offers its employees free Sky Television. In essence, extending your working hours and ruining your work/life balance by forcing yourself to keep up to date with the latest offering of average quality original television shows.

Call centre work is not a new concept. Everybody knows a proportion of customers will be rude and tough to deal with. But, to some degree Sky shoots itself in the foot by hiring poor managers who are seemingly more interested in documenting their individual success on platforms like LinkedIn, and attending subsidised low-key awards ceremonies celebrating how great Sky television is, and the reception of a few costume days at their contact centre. It is an embarrassing and caste'esque environment, where many entry-level employees are visibly distant, excluded (management and senior leaders typically win the in house awards unanimously) and where those who do step up into a secondment (yup, nobody gets a permanent promotion) follow the poor example set to them.

Some people will thrive in this environment. They will have the mindset to succeed and do the embarrassing things and what it takes to step up and forge a career. If you're in HR, the turnover is so high that you can expect to be constantly busy arranging recruitment campaigns, and interviewing. Incidentally HR or Admin within Sky (if you can tolerate the immature working environment) might be a better experience. Sky are more than happy to arrange flexible working opportunities for those not wearing a headset. The catering staff are also seemingly subject to verbal admonishment from their management, having personally witnessed in front of the other staff a manager pointing his finger in an employees face and telling her "I'm the boss".

I cannot in good conscience recommend this as a viable option for those interested in making something of themselves in life. If you need the money, then you can certainly make money.. Potentially at the cost of your good character.

I endured the role of a Customer Sales and Retentions agent at Sky for just under eight months before finally resigning. The only good thing I can say is that the job was so awful that it gave me the impetus to proactively seek something far better.

As a Customer Sales and Retentions agent your primary role is dealing with unhappy customers (and believe me they are ALL unhappy). Ostensibly you should only be dealing with customers calling to cancel, however, other departments will routinely cold-transfer any difficult customers or queries (even if it's a technical issue) often without even warning the customer. A common theme is when a customer wants to speak with a manager or raise a complaint, other departments just cold-transfer these people straight through to Retentions telling them they're putting them through to a "manager" or to the "complaints department". As you can imagine, they are less than ecstatic when they find out they've been passed through to a cancellations agent.

The role is extremely target driven and sales focused. If a customer phones in and genuinely needs to cancel their Sky package due to financial hardship you will be questioned if you do not try to sell them a mobile contract, broadband or even add-ons to their television package such as Netflix.

Training is basic and really does not prepare you for what you'll encounter day-to-day on the phones. Management is very hit and miss, some will respond to a request for help or to fulfil an agreed task quickly whilst others will ignore these for hours (or in my experience even days) at a time.

Imagine going live and being told not to pay attention to the pricing calculated by the computer system when changing a customer's package as it's invariably wrong and then being told you have to manually calculate these yourself. It's like going up to the checkout in a supermarket only for the cashier to tell you to wait a few minutes while they work out what the contents of your shopping trolley add-up to using a pen and paper. Naturally, customers are not aware of this.

The role is stressful to the extreme, praise is rare whwereas criticism is prevalent. As such, the attrition rate is very high. Many employees are also off long-term sick due to the toll the job has taken on their mental health. As such, call queues are very high and it really is call after call after call. Many customer's are also verbally abusive, having a thick skin is essential for this role and if you don't have one then you'll need to develop one very quickly or you really will not survive long in the role.

Employees are entitled to free Sky television and half-price broadband. However, after doing the job for a only few days I decided I would never, ever join Sky as a customer. 

In summary, I really cannot stress how incredibly awful the role actually is. Find yourself something better because trust me, you're better than Sky. To use their own quote: "Believe in Better", believe in YOU.





The concept of the job is pretty straightforward, unfortunately every job isn’t. Not every house is the same and you come across different obstacles per job. You don’t get enough time to do jobs and you are under pressure to make sales. They say you’re in a team but because everyone’s under the same stress there’s very little help available until almost the end of the day when everyone wants to go home. Everything’s perfect when you start because the training is first class and you’re paired up with another engineer, you start on your own with 3-5 jobs then you get 100% work which is 7-9 jobs a day. The workload is rediculous and there can be a lot of driving between jobs. Your working postcode is not your home postcode and covers a 45min radius of that postcode. SKY Q is a pain, it’s all great because only one box needs a connection to the dish but all the other mini boxes requires WiFi and if a house is too big and the WiFi doesn’t reach the mini boxes it needs hard wiring which is very time consuming. Don’t do this job if you have a family because you won’t get to see them. You come home exhausted, youll get to your lock box (stock location) for 7am, and leave in time to get to ur first job at 8am. If you’re on 100% work, and you get a difficult job you are expected to get all those jobs done so if you finish at 7/8pm that’s tough! Skys working hours is 8-5 but you’ll be expected to get jobs done past that time if needs be for free. They hit you with the “needs of business” line, basically managers don’t want to send jobs back as it makes them look bad and effects their statistics. The money is great, you can easily earn 2-3k a month but when you weigh it up with the work/life balance it’s not worth it. That is why I say if you’re a workaholic or single it’s perfect. There’s a lot of issues with route planning so don’t be surprised if you find you have a job in an area you’ve never been to or near your work postcode. H&S is very strict in this job, you’re expected to follow it and your managers can come check on you unexpectedly, if you fail to comply you get an instant dismissal. They post check work too and look out for signs that H&S has been used. H&S is very time consuming and if you do follow it textbook style you’ll be finishing late everyday.  There’s no “Free van for personal use” yes you get given a van but you do have to pay £70 a month for that privilege of personal use. I found the van impracticle for personal use as it’s 2.5m in height so don’t bother using car parks. My final bit of advice is, no matter what they say or tell you, no engineer is happy in the job, it’s not all rainbows and sunshine, and you will be miserable. Overall in the job you’re expected to do a lot in very little time. If they were to improve they need to reduce workload. Your starting of workload 3-5 jobs is more realistic.

I cannot fault Sky as an employer, especially through the pandemic. The management were unbelievably supportive of staff and gave flexible working options/were always ready to listen if you were having a hard time or needed extra support. I have an incredible team and manager and really enjoy the buzz of being in the office and the regular training/time we get off the phones. 

HOWEVER...the job itself is challenging to say the least. I consider myself to have a pretty thick skin but would definitely say my mental health has deteriorated rapidly since taking on this position. Customers seem to forget they're speaking to an actual human being at the end of the phone. This would be much more manageable if you weren't doing 10 hour shifts back to back. By the time you're home after work it's usually pushing 9.30pm (you'll come off your last call of the day at 8pm earliest if you're good at managing your calls) which is too late to eat and means you get no time to chill out/shake off the stress of the day before you're back in bed and then back in the office. Holiday days are good and easy to book, 4 days in 3 days off every week isn't terrible either, but I'd rather have shorter days over a Monday to Friday so I have time for a decent meal/nights sleep in the evenings. 

I would say you definitely have to be a certain kind of person to excel at/survive a job like this. Despite working in "cancellations/retentions" this is a SALES job. Even if you work in a technical department, EVERYONE is expected to be in selling mode at all times. Calls are regularly listened to by your manager and you're not expected to miss ANY opportunities. Targets are high and the bonus/pay is average, although better than equivalent jobs with other contact centre employers and definitely decent pay considering you don't need experience/qualifications or even a CV to apply.

If you're a natural salesperson and don't feel guilty trying to sell additional products/new contracts to people that are experiencing money troubles or in difficult circumstances then you could make a decent living here. If you take things to heart and don't consider yourself cut-throat you may get by, but the emotional/mental pressure of the job will probably catch up to you. Like me, this probably isn't the job for you.

The only reason I've survived this job for over a year is because of my manager and my team. Sky is the kind of place where you can always reach out for help, personal or professional and they'll do all they can to understand your situation and help where they can. I can say with confidence they have been a significant support to me over a very difficult year. The job itself is, on the other hand, pretty brutal.

In conclusion, great employer, terrible job. Its up to you to weigh up whether it's worth it or not.

What gets measured gets done!

I went through training and went into what they call 'grad bay' broadband queries after three and a bit weeks. This is the line that customers call when they have broadband connection issues. 

Right from the off the culture was one of banter and having a laugh. However, when we were quickly made to sign an agreement during our first week of training I realised something was wrong. I have worked in HR and I knew this casual form handed to us was way more serious than they were letting on. It was in fact the first step in disciplinary procedures and if we didn't do what they ran through really quickly, they could eventually sack us showing this form as evidence that we had been told. It covers things like targets for selling to customers who phone in with broadband issues. I asked for more time to sign until I understood what it would be used for. My question was not received openly and my CL stood over me whilst I signed it. Eventually I caved and signed but asked for a copy. 

By the time we went onto the phones it became clear that I was unable to help most customers with their broadband problems due to inadequate training on some of the systems, but that didn't seem to matter.  I was being graded for how well I introduced products and services that customers might 'benefit' from. All of this was from behind a very fake mask of getting to know the customers needs when what they actually needed was their broadband issues sorting. All our team briefings were about who was selling what and how many, email chains started sharing tips on how to get a customer to buy. All the way through my miserable two weeks on the phones I repeatedly said let me learn to help customers properly first, then I will sell to them. It was like I had asked the impossible and offers of support on the many systems never materialised.

Sky are quite clear that you are on probation until well after your training. If you take any sick leave (I didn't) then your probation is extended and you cannot do any overtime. Had I stayed I feel sure that I would have been sacked or stayed on probation for not selling. I simply wanted to do the job I had been recruited to do but Sky are smart and they know that  people with conversation skills can sell on the sly without delivering any real level of service. Customers are not stupid though and you deal with some very angry people. 

If you can be a zombie with no autonomy who does not care about what the customer actually needs or why they are phoning you might fit in well here and get something near a career. But be prepared for a lot of sucking up to the boss, say yes to everything and don't dare to question anything.

Key Skills:

•	Sales Management: Excellent planning implementing and organisational skills with extensive experience in formulation of sales strategies, target setting, forecasting, budgeting and reporting.
•	People Management: Enjoys people development through sound recruitment, training, motivating and leading by example. Passionate about creating and mentoring individuals to become future leaders.
•	Commercial Management: Strong analytical skills coupled with understanding of financials and ability to manage a large scale budget to deliver customers within commercial parameters.
•	Responsibilities: Responsible for the development of my team, namely through coaching, documented one 2 one’s and action plans. Managing the productivity of my team, along with staff retention and ensuring adequate headcount in place to hit and exceed all KPI targets.
•	Leadership: Leading a team of eighteen sales advisors to successfully achieve sales targets including Quality targets to new and existing customers. Providing direct sales training and coaching to deliver exceptional customer service.

Achievements:

•	Selected, recruited and deployed a team of eighteen sales advisors and delivered 112% of net sales target within six months.
•	Devised territory management system to enable all estate to be worked systematically and within regular rotation maximising potential for new acquisition.
•	Provided analysis and insight into future deployment of field based teams.
•	Selected a team leader from within my team to assist and compliment the team in achievement of all KPIs. The team leader developed quickly with guidance and coaching from myself and was promoted to Area Sales Manager after twelve months to set up a new team in the Bristol area.
•	Project managed the re organisation of the South West region expansion including the development of a new team in Bristol. 
•	Increased productivity to 1.2 sales per man from 0.9 sales per man in month one. In month two increased it again to 1.2 and in month three further increased productivity to 1.6 sales per man. Through proactive management of performance utilizing documented one 2 one’s, team meetings, coaching, in field training and implementation of activity reporting.
•	Organized and chaired Regional monthly meetings.
•	Utilized my incentive budget successfully to increase sales as and when needed.
•	Collated and distributed the South West sales figures nightly. 
•	South West regional HR champion providing support and guidance to fellow ASM’s on HR policies and procedures including formal attendance hearings, Capability meetings, investigations and disciplinary meetings.

Sky was once a great company to work for, but they constantly started changing their goal post making target near on impossible to hit. To the point that they started issue engineers options to add on packages ie movies and sports free. This was a sales tactic that gave customers free package for 2 months but due to customers being elderly and some not so technical using the sky apps to contact sky as again their automated service leads you round in circles this was difficult for customers to cancel. Sky was full of what they tick box exercises. We had a regional meeting that was showing how we could look into different departments and what they do, there was head of fields and regional managers all present. Engineers got to ask questions about the future for sky and where we were standing at present in which we was blanketed with certainty and told that the business is doing well and figures are up from the year before. 1 week later we had a morning call on teams for the whole country in which we had a newly adopted internal head of operations who told us that they were having to make a possible consultation period and we were to have weekly calls to work out numbers that were needed for the business, there fore anyone who didn’t would have been offered redundancy. This was an awful time of uncertainty seeing fellow team mates in tears over teams calls. This was not how we were led through the regional meeting and the way they support us through the 12 weeks was abysmal! The managers were even in the same boat and it was almost like they wanted us to sort it out amongst ourselves! Complete joke of a company! Through this they lost several fantastic managers and engineers. This left managers or as we all knew them ‘yes men/women’ who had no care for the engineers well being and their own job. Managers just get on with there day at home in the dry and warm telling you to do your job and will not hesitate to pull you in if there is drop in your figures! Ie not selling the free trials! Sky say the believe in better but that’s only to line their own pockets! They state they are all inclusive but unless your a friend of the manager/regional manager you will not have any growth with in sky! Your treated as a number. Managers are quick to cover themselves by penalising for health safety but are happy for you to break that to get a job done to save you cancelling and damaging there figures. Stay clear skys careers for engineers in over. Sky stream does not need engineers and soon they will have only contractor workers doing the jobs. 

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