barista

store manager

shift manager

supervisor

assistant manager

Starbucks

Working hours are as follows during the week: Monday-Wednesday 6am-8pm, Thursday 6am-10pm, Saturday 7am-8pm, Sunday 8:30am-7pm.
Depending on your shift within the working day, mine usually being on average around 6 hours each shift, I would work closely and professionally with my co-workers, maintaining a high level of communication, understanding and trust to create a positive team atmosphere and a suitable and effective working environment for everyone to be a part of. The quality of service and customer focus is always high on the priorities; making sure each customer is acknowledged, valued and given a personalised service to which they feel welcomed and given the best possible customer experience. We also work together as a team, with respect and in acknowledgement of one another and our professional titles, which allows us to obtain and group together the best of our qualities and skills in order to organise and deliver the highest form of performance and service that our job and role requires. 
During a typical day at work, my role compiles itself of a variety of duties that i would use throughout my shift depending where i was placed by my store supervisor. These duties and skills include: working on till, delivering the best possible customer service, making beverages on the bar (with latte art), cleaning tables and "bussing", opening and closing up shop, handling and prepairing food items, selling merchandise and general health and safety protocols in accordance to the correct procedures. Within this, i would be expected to work both independantly and as part of a team, in which i would be able to reach my own personal targets; which i usually always do if not more; and contribute to overall store goals, aims, team morale and requirements. 
The most enjoyable part of my job, and where one of my strength lies, is working on the bar and making hand crafted beverages, as it allows me to showcase my creative side through my use and skill of latte art. I also enjoy it because it allows me to connect and talk with customers still, and you also get the sence of achievement and reward when you hand off a drink and they appriciate your work and you see them walk out of the door a satisfied customer that will more than likely come back again. Infact, our DM wrote a review after observing our store and mentioned to my manager that i was one of the BEST baristas she had seen for quality and speed of service, beverage routine, presentation and personalisation of customer service, latte art and overall credentials in her district for a long time- which was such a proud and rewarding time for me. Another rewarding and enjoyable part of the job is actually just the environment you work in, yes it can get busy and hectic at times, but i find that i thrive off that and it allows me to challange myself. It also allows you to acknowledge and your peers and colleagues, because if you didnt have a strong, tight-knit team then there would be no structure and the atmosphere could go from organised chaos to complete meltdown, so it's times like that, that really make you appriciate who you work with.
The hardest part of the job, would most probably having to get up so early in the mornings if you are on an open at 6am, but after having a coffee i am usually good to go and ready for the day ahead. A weakness of mine would most probably be just to believe in my capabilities more and be less hard on myself at times, because although i am able to recognise my strengths and weaknesses and constantly strive to improve and challenge myself, i think that if i was able to be more confident then my overall service would benifit.
In all, working here is a very pleasant and enjoyable experience and it is a pleasure to learn from and work with such creative, professional and friendly people. The job as a whole is so rewarding and you are able to create personal connections with your customers as well as progress and develop personally within your own role and within the company. You also gain experience daily and are always learning or trying new things which keeps your job fresh and exciting. Whilst working at Starbucks, I have managed to take from it a huge insight and knowledge of what my job roles and responsibilities are, the importance of both independant and team work and when best to apply it, an amazing personal and professional understanding of my strengths and weaknesses and how to create a continuous developmental plan to help prepare and take me forward into my future work opportunities and career sectors.

I worked at Starbucks for about a year, and it definitely has its pros and cons to say the least

Pros: Partners/Customers are usually friendly, flexible hours, free drinks and 50% off food on shift, 30% off on merchandise, good for students/part time work

Cons: Awful Management, terrible pay (for young people under 21), in my experience, bias management, 15 minutes breaks for anything under 6 hours (even if you start early/finish late which goes unpaid) always unstaffed, not enough hours, bad hygiene, open shift starts at 5:30 (if you don’t drive),

It’s an okay job, it’s nothing special. I do think that pay is an issue that definitely needs to be addressed before applying here. Under 18’s earn less than £6 an hour, and under 21’s earn less than £8 an hour. With this review being written as of 2023, the living crisis as of now, the pay of everything is increasing more each day, and this job will not be able to have a stable income to afford all your needs. 

Management is either hit or miss, you get really chill ones, or stuck up ones. It’s hard for me to write a balance review on management due to that factor. In my experience, my manager was awful and didn’t perform the role professionally. However, I’ve heard some partners from other stores say their manager listens to their peers and they have good teamwork and communication.

Hours here are pretty bad too, especially with bias management. The only good thing about them is how flexible the company is with them and work around your needs, although getting more hours is a struggle and partners are practically fighting to get even another shift each week, this doesn’t help with the insanely low pay.

Hygiene here is pretty bad as food/drinks are involved with Starbucks. Most partners are pretty lazy and do the minimum work as possible. One step of our hygiene for plates and cups for the cafe is to be wash with hot water and soap then place into the sanitiser, taken out, being clean, ready to be served for the next customer. However, in my experience with Starbucks, this isn’t the case. Partners wouldn’t wash as intended, and merely place dirty pots into the sanitiser, while having stains remaining on them (aka left over cheese from meals, lipstick marks etc) then being taken out with stains still on them until customers complained about having dirty plates/cups, partners are then forced to clean properly as expected. 

Shifts here can be annoying, especially for supervisors and above, as opening shift have to get to work by 5:30/6:30 (depending on your store) which can be a nightmare for people don’t drive or young employees. Closing shifts ends at 9:30/10:30 (again depending on your store) which can be dangerous for young employees, women and any partners that don’t drive. 

On the other hand, Starbucks has its bonuses as well. Every shift, you’re entitled to 2 free drinks, which can be anything you like. So be creative while you get the chance. You always get 50% off food while you are working. Same goes for merchandise, it will always be 30% off with your partner discount.

Usually all around, most customers you come across are very friendly, patient and wonderful to serve, especially the regulars. They’ll most of the time put a smile on your face. Partners here are polite too, you can have laugh while working which makes the job more enjoyable. 

My overall judgement on this job is not a full time job/supervisor job. The pay is not enough to pay the bills each month. I recommend this job is for university students looking for work while they’re studying. 


Some day's are very busy especially in the summer but it's all depending on what  area you working. I though it is easy job but it's not true and when you're short of staff it is very hard. There is many things to do and is almost always busy so forget about relaxing or chilling or chatting with someone. There is always someone calling ill and job is even harder. I have been working for franchise and I think I would never do it again and instead I would go for original licensed starbucks store. Management is bad and trainings as well. Nobody care about people just about money they making. They treat people bad and some things they do are not right. I think original starbucks has managers who is in different level and they do things right and better, but thats my personal feeling. I have been working in this company over 3 years and I learned a lot which give me opportunity to grow up pretty quickly. This job is good if you don't know where to start and you want to have experience. I don't think this job is worth money you make there because life in london is expensive and this job is not easy so i think they should pay more and appriciate that hard job some people are doing for them. I would say is good for someone who need part time job and some extra money but if you're full time then forget about high salary and free time. You will be nonstop at work most of weekends and bank holidays which is not paid extra and you will make money only for basic staf to pay traveling rent food phone and you will have 100-200 extra but forget about luxury lifestile and holidays. You have to deal every day with some nice customers which is maybe about 20% then there is moody people who is always rushing and they want everything in 5 seconds othervise they are getting upset or angry and there is special type of customers who will make from your life a hel because they want to just complaint about anything to get free drink or vouchers or to just have fun. They usually order something and at the end of the bar they will complaint they order somethng else or they missing something in the drink ooor they not gonna say anything and just calling to customer care and complaint about  things which is not true. If you working in hospitality then you not gonna be surprised because these kuku people are everywhere in london. I think I would never ever again take this job because is not worth all you do. This company will squeeze as much as they can from you to work extra, doing closings openings with 6 hrs between, nonstop weekends christmas new year etc and they can't even say thank you or to give you something for your hard work. Noone cares and if you don't like it you can go. So there is not a good environment  and you can't be your self because there is plenty of rules, always sme one complaining or lazy manager who doesn't doing job properly and then you have to to it instead.One year I had only one week of holiday and they refused to give me rest of my holiday that year so end of the year I recieve 4 weeks of holiday with whole month salary and I lost almost half on tax and I lost 4 weeks of holiday... Only one positivum about this job is I meet some incredible people there and i make good friendships over last 3 years but I think thats all goot i can say about this job.

The cafe I worked at was extremely unhygienic. The floor staff were all very lovely and welcoming, and tried to train me on the till during the seemingly never ending rush. Although the cafe was very busy and I had prior Starbucks experience, I felt as if I was definitely not trained enough and I was thrown into tasks I had no idea how to complete. I asked for help but everyone was mostly all very busy, so this caused me a lot of anxiety. 

Behind the bar I don’t think I have seen anywhere dirtier. The surfaces were all constantly sticky and there were endless spills and crumbs, in my short time there I don’t think I ever saw anyone clean. Even when we had a rest from the rush for a while, everyone stood around and did nothing, ignoring everything unorganised and the spills everywhere. Some staff were surprised at me simply cleaning with spray and a tissue, which I found confusing as this should be done constantly.
 The milk jugs were just thrown on top of eachother creating a hazard of cross-contamination, they weren’t ever rinsed properly between uses, and I was absolutely shocked to see there was a thick lumpy solid coating on the inside of all of the jugs of some kind of old milk bacteria amalgamation. I was disgusted to see this and asked how often the jugs were cleaned in the dishwasher, to which I was told every two hours. I never saw any jugs go in the dishwasher and I don’t think I saw anything else go in either. Behind the bar everything is just very unorganised in general, it feels like there is no clear place for anything. There isn’t enough workspace and I tried to keep things clean but it just kept constantly getting messier no matter what I did. 

The management made me feel anxious and I felt somewhat invalidated by them. The communication between management and the different branches in the area is not great, leading to me being very confused too. I wasn’t told about many important things, that when I enquired about them, I was told I should have looked into it myself and took initiative, it isn’t their responsibility to tell me these things. I agree with this to an extent, but when someone is just starting a job, I feel like it is the employers responsibility to tell them all the necessary information, where to find it, how to do things, etc. I was made to feel like I was in the wrong when I had given criticism and raised concerns about this. 
The pay was not worth it at all. As a young person I felt exploited. The work is extremely demanding, there are endless customers, it is extremely fast paced to the point where it generates a huge amount of anxiety, especially for a new worker who hasn’t been trained properly. I felt as if they heavily relied on online training (which itself was surprisingly in-depth, detailed, and fun)  but nowhere near enough to just be thrown into the job with no further training in person. Dealing with the endless stream of customers and dozens of tasks as someone who hasn’t been told where things are, what they do, how to work them, etc- is extremely stressful and isolating. 

In conclusion I definitely wouldn’t recommend working here unless if you know you’ll get the pay you deserve and if you know that the cafe itself is up to standards. 

Gd company you gonna learn so many staff and gd management you gonna learn customer service skills and how to use tills and put stuff from bakery on tills customized coffees use the coffee machines and steam the milk put syrups and making latte art making frappuccinos with or without whip cream put flavours on frapps restock milks making vegan whip creams making from scratch filter coffe clean ovens and coffee machines moap the floor and taking the rubbish out if you are working inside the station you gonna need to go in the office and they give you temporary permit card until your permanent card is ready after appointment to work for safety reasons your colleagues is very nice most of them and they gonna help you go the wage for full time 35 to 40 hours like 8 to 9 hours shift per day 4 to 5 shifts is gonna be around 1100 and is going to be paid every month every 4 or 6 sometimes earlier like 3 each month their is no bonus but 50% off on food and free drinks during the shifts also you can take every week free Coffee and put it on the till for your Coffe machine at home also if you are student you can have flexible shifts like 4 hours shifts to 5 hours but without break also you gonna learn the dosage of each size like tall is small grande medium venti large and how much milk you need to put the coffee machines is brand mastrena and they are fast quick tip of you press 3 shots is a bit slower than 1 or 2 shots is not touchscreen it has buttons on the side very easy to use but first things first is you start with your syrups if any then steam the milk usually in 75 Celsius the machine stops automatically then press the coffe shots tall small 1 grande medium 2 ventil large 3 some customers want on grande 3 shots always check the sticker clean the hot bar where you make the coffees take off all the coffee machines and wash them properly and put the after in dishwasher or you gonna need to clean the cold bar where you make frappuccinos is more complicated but watch for the expiration dates and you will be fine the opening shifts start at 6am and you are responsible for restocking the bakery and serving the customers on tills and you have baristas making the coffees for them if is too busy managers gonna help you usually they will send you for a bin run which means take the rubbish out wearing an orange top uniform and of course take off your green apron wash your hands after come back and put your clean apron usually you work 8 to 9 hours shifts if you are not a student and have 10 min paid break the first and 30 minutes break unpaid any drink any size for free food 50% off there is some stores that work overnight if so the shifts pattern start from 22:00 to 6:30 in the morning morning staff comes at 6:00 there is also a book that needs to be signed is the tasks that you make during the shifts there is microwave for your food if you want to reheat it your clock in is 6 digits and starts on till you clock in from there when you take your 30 min break you must clock out and don't forget when you put your apron and come back on bar to clock in back 

I worked here for a few months, at the interview you were promised all these benefits. And on my first day again these were discussed again, I was also told I would only ever work 4-5 days a week as stated in my contract. And that I wouldn’t have contact outside of work. How they respected “work-life balance”.  They would message you early in the morning sometimes as early as 6am and some as late as 9pm. I was always on edge and I never planned anything on my days off because those just weren’t days off, of course you could say no to work but when you did it was made pretty obvious they didn’t like it and they would make you feel guilty. The store was a rather young team and thus was paired with a lot of He said, she said if you will. A lot of the staff were students and the SM never took that into consideration when doing the rota. It would be given a week in advance for 2-3 partners to say they couldn’t do shifts. And so it was changed, including mine which I did state no to several occasions. The SM tended to just be in the back most of the day. You never saw them. Unless it was break time or they were going home. They’ll give the person running the shift the keys so you couldn’t leave the building. The hours were long with only a 30 minute break, sometimes you had to come back before it was over you did get a 10 minute break but it was rare on a close that you got to take it. The breaks started pretty late and if there were 4 of us the breaks would finish at 5:30pm so there wasn’t time for a 10 minute break. There was always just one hard working person who would do everything and then they’d get stressed, burn themselves out and end up ill. It was only after the cracks started to show that I left. I couldn’t handle being talked down too especially as a supervisor when you’re meant to support the manager. File notes were given for the slightest thing. In a bid that you’d be so mortified you'd never do it again. Even though it was human error and it was not something that should equate to a file note. The cafe was never cleaned unless you asked someone to do it. There was no initiative in the store, mainly because the manager didn’t pull their weight so everyone else thought why should we. They said closes and opens weren’t a thing. Clearly they were after a couple weeks. Finishing at 9:30pm and back in at 7am was not a good balance and also caused extreme tiredness not just for me but for the whole team 

If you value your time, your mental health, and your health I would steer clear. 

I cannot stress enough how terrible my experience was at Starbucks. Working there was an absolute nightmare that left me mentally and physically drained. If you value your well-being, do yourself a favor and avoid this place at all costs.

First and foremost, the working hours were downright brutal. There was no room for rest or even a simple breath of fresh air. The management seemed to have no regard for the employees' need for breaks and relaxation. It felt like an endless cycle of serving customers, making drinks, and rushing around with no respite in sight.

But that's not all. Starbucks expects you to be a beverage-making prodigy in just two days. They have an extensive menu with countless different drinks, and customers can personalize each one to their heart's content. It's an overwhelming amount of information to digest in such a short time. And just when you think you've got it all figured out, people come along and show you their own preferred methods, confusing you even further. It's a recipe for disaster.

The most infuriating aspect of working at Starbucks was the complete lack of cleanliness. I cannot fathom why nobody else seemed to care about the hygienic state of the store. As a new barista, I was saddled with the responsibility of cleaning everything. I was expected to scrub bathrooms, carpets, floors, and whatever else needed attention, all on my own. It was as if maintaining a clean environment was solely my job. The workload was overwhelming and left me feeling utterly exhausted.

On top of the grueling hours and the immense pressure to be a coffee wizard, Starbucks had no qualms about scheduling ridiculously early shifts. They would often expect you to be there by 5 am, which is a time when most humans are still deep in slumber. And as if that wasn't bad enough, there were times when you'd have to close up shop as well, prolonging an already exhausting day.

To anyone considering working at Starbucks, I implore you to reconsider. This job took a severe toll on my mental health and left me feeling completely drained. The long hours, lack of support, and overwhelming workload made it a miserable experience. Trust me when I say it's simply not worth it. Spare yourself the agony and seek employment elsewhere.

A typical shift means you turn up and have to start early because there's always some issue or you usually leave late. Customers are mostly quite nice and if you get regulars they can really lift your spirits but the odd rude or entitled one can really ruin your shift. Staff not showing up makes your job extremely difficult as does excessive deliveries by poor ordering from two days prior. Too much or too little stock was always a problem. Tasks include opening a store, carrying out orders, stock counts, deliveries, organising rota breaks, cleaning duties and closing the store and preparing it for the next shift. The problem is that there is never enough staff to do all of it. Cleaning either gets rushed as a result, orders get missed and lead to over/under stock or you're simply swamped by the number of customers. Often two staff on an opening or closing shift means one makes drinks and one works the cash register. However the supervisor has to check cleaning, ordering, deliveries and any extra queries from customers which means the barista is often left jumping between both. Having two staff to do all these tasks meant the standards you had been told to adhere to get missed and it made you feel like you were only doing a job half done when you were really trying your best.
The benefits include free drinks on shift and coffee beans to take home but not any of the cakes or food as this usually ends up in the bin instead of a charity or homeless shelter. You'll lose your job if you try to take it home but basically the cost of sending the food to shelters and having it picked up outweighs the cost of Starbucks just wasting it anyway and making it again the next day in a factory for cheap. 
Pay is alright compared to most supervisor middle management jobs in other industries and to be fair the problem is the system of inflation not Starbucks as even on a standard 32 hour contract you'll only just get by.
One great thing is the shares in the company so the longer you work for them the better but this only starts after 2 years of loyalty.

I loved my job in Starbucks it was fun, creative, positive vibes, great people who make you laugh and ever the regular customers just made your day when you see them, always willing to chat and make you feel like your doing a good job even when it did get queued out the door busy. 
A typical day in Starbucks would be to open the store, set up the prep and food for the day. Make mocha. Hot chocolate base, ice tea base, turn on the bars and any other equipment, panini grills etc.mop the floor, set out the cafe. The supervisor would be counting the till float and putting the tills on to get ready for the day. Once the store is open the supervisor would complete the daily orders for the next day and complete the banking for the day before. Also put away any ambient stock that had been previously ordered to the store. 
The management team are fantastic the best i have ever worked with, so positive and willing to help with anything you may need or have a worry about. Being in Starbucks it was a pretty small team of about 16 people including Supervisors and store manager so you all treat each other like a family. There are so many opportunities to progress in the company which always makes you feel like your going somewhere. 
The hardest part of the job would be when its Queued out the door and customers are impatient and maybe had a bad day and they start to take it out on you, or their are complaints and the supervisor has to deal with it and it can get difficult to calm people down and try to make them understand that we are trying the best we can. In the long run customers do understand and it all goes back to normal quickly but with any job there can be complications. 
I loved almost ever aspect of the job, the team, the manager, regulars, having fun in the job being able to experiment and improve on skills you are truly interested in. Makes everything more fun and happy to be around and it is such a great place to work and succeed in.

I worked at Starbucks for a year and I initially came in with only retail experience. This is definitely a step towards hospitality if that is something you are interested in. The job itself is ok, there is always something to do, the store I primarily worked in was pretty high traffic as it was inside a shopping mall. Saturdays and Sundays were insanely busy, queue out the door kind of busy. The scheduling was pretty good most of the time so busier times were handled well with plenty of staff members in. There wasn't many times where we were short staffed.

I worked for a year so I felt pretty comfortable in the role, but there are mainly two positions you would be in while working, either on the till or on the bar. There were of course other things to do such as food support, till support, bar support and of course, cleaning. I have never had to do so much cleaning in my life, cleaning the front of the store, back of the store, the coffee machines, the worktops, the cutlery and so on. Everyone definitely has their role within the team, I liked working late and was usually making drinks. Thats what I was best at and the management will accommodate you for your preferences. I worked full time but there were students there and I think Starbucks worked around their schedules. Obviously expect to be called in when people don't show up. I did get the opportunity to work in another store, but this brings up the main flaw with the job, if you don't like the environment you work in, or the people you work with you will probably end up hating being here.

There were a few times I was ready to leave, bank holidays and the period of time in-between Christmas and New Years were the busiest days in the year and horrible to work. I have to say the staff members I worked with were fantastic (most of the time) I felt we really all got on well, and staff members do stay with the company for a while it seems. There aren't really any benefits, the main one being free food and drink while working. Initially this was very relaxed but they eventually restricted it.

Top Job Titles	Average salary
Barista 134 salaries reported	£13.06 per hour
Store manager 91 salaries reported	£30,302 per year
Shift manager 104 salaries reported	£13.10 per hour
Supervisor 81 salaries reported	£12.91 per hour
Assistant manager 1 salary reported	£26,750 per year

Working at Starbucks: company overview and reviews

Starbucks

Starbucks ratings

Popular jobs at Starbucks

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected