shop manager

registered nurse

fundraiser

clinical nurse specialist

occupational therapist

Sue Ryder

Management wise train people but do not overload them with stress because of the made mistakes if not trained, taught or even shown how things are done or is to be done then have a go at them for their mistakes bringing on stress 

Thinking the workers knows it all 
They should also listen to others ideas, perspective views and suggestions for improvements and for the development side

Don't accuse and blame iour not any different or better
Don't think your any better or any different if you don't have any understanding, patience to train or teach or even give time to hear and listen as well as read from what other staff has got to say

Being honest and trustful or truthful is what they take as for the persons good behaviour and character under their feet is not a solving problem issue

Not listening to others ideas and suggestions as well as creative sides is not a problem solving and keeping distance from them

Not knowing or understanding how to train staff or new staff

Equal rights is just a told tale stories which there is no equal rights

No alternative ways for solving problems, issues and even accepting any one else's alternative thoughts either

What I have learned was that the management could be a lot better if listened to others and accepting what is provided by others

The most enjoyable part is the more motivation and more active in the job roles which should be taken down into account

No database record keeping is involved for what is in stock and what is put up into shelf as well as what is being returned and quantity as well should be taken into account

Old age Till were used which nowadays there are computers which takes in place of the old age tills place which could be used

Be more organised as a team and accept honesty words of speech from the team or staff

Don't expect to less or too much from the staff allow them to catch up with the work and understand and then allow them to do what they can do in the job weather they speed up or slow or medium speed at the work

Stock rooms not organised
What more as stocks is not organised or taken into account for database records, of products and items which is in hand to be sold

When I pertook work experience for 15 hours per week at Peterborough  Sue Ryder charity shop (crownland Road, Eye), the tutors from college gave me a chance to  demonstrate my skills or knowledge in the shop with all of the customers and the people who worked there. This was the first opportunity I had as I previously did not have a job or work experience whilst I was at secondary school, but since I have attended this placemnt for two days, it has slowly increased  my confidence in order to improve my weaknesses.

A soon as I enter Sue Ryder, I would go up to the work colleague to ask what work do I have to do nd after I finish all of my tasks I would work on the bigger tasks than the smaller tasks or I would display/stock the products neatly in the right place

What I learned whilst I was at my work placement are that I would be able to deal with customers by giving the right answers to the customers, taking care of the products when shifting or moving them to the their rightful place and working as a team in order to get the work done quicker. Most of the tasks, I had to manage myself which then allowed me to think how I would get the work done quicker in order to move onto the next or ask a member of staff what I need to do next.

My co-workers were friendly as they would help me if I needed anything and the manager gave me the right advice when I reported about breaking a glass accidently.  

The most enjoyable part of the job was talking to my colleagues if I needed anything and aiming to keep the customers happy whilst shopping.

The hardest part of the job was carrying large or glass equipment as it took me longer to transfer them to the right place incae if they do not get damaged.

Volunteering for Sue Ryder has helped me develop my customer service skills and has made me more confident. At Sue Ryder I work on the till serving customers, taking donations, sorting though the bags of donations, answering the phone, inputting data into the computer and ensuring the shop floor is tidy.
On a typical day at the shop I will arrive shortly after the manager has opened the store and the first thing that do, after putting my coat and bag in my locker is to, sign on to the till and put my volunteers badge on. After that if there has been a rush with donation being dropped of I help sort through the bags while I serve customers, this is what I usually do all day. Unless the phone rings and I need to answer it. There can roughly half a dozen to a dozen bags dropped of at the shop in a day, sometimes in one morning. When a donation comes in to the shop I will ask the person if they do gift aid with us, if they do I will copy their details from their gift aid card to a gift aid sticker and also make a log of any donations brought into the shop in a book. When the shop is quite it is the perfect time to do a shop sweep and make sure that all the clothes are on the hangers, facing the right way on the rails and there is nothing on the floor. When other volunteers around to work the till I can go on the computer to input the daily gift aid sheets and set up new gift aiders on the computer, as well as finding a gift aid number in the computer if someone has not brought there card with them, as all I need to find them in the computer is their name and postcode. When I'm not busy I like to spend a little extra time talking to the customer and sometimes persuading them to buy something. That's it a typical day at Sue Ryder. There's not much else to say about it, except that I love working there.

There was around 50 residents who I attended to at some point during the day. In the morning I would help to deliver personal care to around 7 residents, which included; washing them in the bath, dressing the resident and made sure they were in suitable appearance for the day. I would give them their medication usually three times a day; morning, midday and evening and this would often be given while I was feeding the resident. I would continue delivering personal care throughout the day with making sure the residents personal hygiene was the best it could be was the optimum motive of the day. In the evening I would help to change the residents into bedtime wear and then using hoists put them into bed. 

I learned how to communicate in other ways than just verbally as many of the residents didnt have the ability to communicate verbally and as it was key to develop a relationship with others it was key to converse with them through body language. 

Management was extremely efficient as all the care assistance were led by a nurse and the nurse would give clear instructions on what needed to be done throughout the day. Team Work was also very efficient as it had to be inbuilt to ensure the safety and wellbeing of patients. 

The hardest part of the job was having to deal with the death of some residents as this was very emotionally demanding, especially once relationships between residents had been made.

The most enjoyable part of the job was being able to spend time with residents and seeing the little achievements which you could make through just being their to help them.

A typical day will start with me getting onto the bus from my house to Peterborough and then once in Peterborough getting the bus from the city centre to the hospice. Once I get into my placement I start the day with either some photocopying or shredding once that has been done I ask my colleagues if they have anything that needs doing or if they need any help with anything. If nobody has anything for me to do I head down to the reception and see if they need help there. If I am not needed there I head back upstairs and continue photocopying or shredding until the person in charge of me gets upstairs. Once my manager is upstairs I normally do some filing while they sort out their emails and then we go through each email replying to the ones that need replies and deleting the ones that require deleting. Then at one o'clock we go and have lunch. I normally finish lunch a one thirty and do some more shredding or photocopying until my manager has finished their lunch at two o'clock. We then make some purchase orders up and chase up people through email who we are waiting for replies from. My day normally ends at three thirty and I head home until the next day.

I have learned how to double-side photocopy and photocopy onto coloured paper.

The hardest part of the job is not knowing if there is going to be any work for me once the placement is finished.

The most enjoyable part of the job is being there and knowing that in some small way I am helping people.

Every Saturday, I work in a Sue Ryder charity shop. My normal duties are sorting out charitable donations. I do customer service on the till and in the shopfront, I stock up the shelves and do display work. 

I have learnt many things since I started working there. Firstly, I have learnt that as a volunteer, it is important that I complete all of the necessary tasks in order to gain satisfaction not only from the manager but also the needs of the customers that I serve. Secondly, being a volunteer requires team effort to get the job done effortlessly, so that I will not struggle. Thirdly, I realize that working in places such as Sue Ryder has an impact on how we view things from a certain perspective, e.g. how we observe other customers' attitudes and opinions when you've experienced these yourself.

So far, I have enjoyed being part of the Sue Ryder team.The most enjoyable part is being able to communicate with the customers as it allows me to gain more recognition for my service and for being part of the team. However, the hardest part is getting the tasks done alone when the manager or other volunteers are busy with their own duties.

Overall, this is a great way in gaining some experience for the world of work and I hope this will continue to grow as I continue.

When I first started at Sue Ryder I was excited and very keen to the new challenges that lay ahead, however over time this was gradually knocked out of me. I had no formal induction and when I queried this with my line manager they told me that I'll pick things up as I go. There was a lack of consistency from my line manager i.e. communication, process, policies etc. if you asked a question or question why they did things certain ways, some of the responses I experienced were no explanation, waved off or you were made to feel that you were a troublemaker. So unfortunately I didn't learn very much from my line Manager as they did not seem interested in my or other staffs development and came across as very much focused to making money. 
The enjoyable aspects of my job was promoting the services Sue Ryder aim to deliver, to enable and support service users with their health and well-being, for them to feel safe and secure and to continue to live at home independently. Another enjoyable part of the job was building up relationships with the service users, families, working with external agencies, health professionals and other professionals was a good experience and learning curve for me. 

I have experienced better places to work as for me working at this branch and the culture I felt is very much if the face fits.

I was a Sue Ryder Community Care Assistant. I absolutely loved this job, I actually genuinely cared for all the people on my route. I worried about them when I wasn't working and visit them now I am no longer with Sue Ryder. I found it was all about the money with this company, they don't care about the level of care given just as long as someone has gone in to see a service user. Many times some of the other carers did not bother doing anything, one woman with dementia was left all night in her clothes with windows open as the girl couldn't get her to move. She did not call for help or tell the other staff, this girl the next few days got to show new people how to do the job!! I had a great route and without any notice this was changed to working till midnight, with children this was impossible, The amount of staff turnover shows people do not stay, it is a shame as properly run eg. listen to the staff this would have happy staff and happy service users! I would not employ a Sue Ryder carer to look after any of my family, some are good but some who were employed think it's easy to do as little as possible. As they are so short staff no one gets reprimanded and so the lazy ones stay and the hard workers do everything and then leave!

I worked for this company for 5 years.Over that time the work load has tripled and the salaries go down each yr. There is no support from above management. If the area manager takes a sudden disliking to you, other staff are offered promotions if they make up false accusations against you even if those staff steal money and donations from the company/charity. At the last managers meeting I attended 4 managers was crying due to stress, area manager response. we are here to help the hospices yet  they claim £400 a month in travel and hotel expenses on top of their decent salary, while some managers work a extra 15 to 20 hours a week unpaid and dont claim travel expenses for managers meetings. The meetings are pointless and a complete waste of the charities money. No retail company would waste money on managers meetings when we have email,conference calls and google hangouts. The Area manager can also stop or hold your wages and pay you over a week late without even telling you! If you are willing to tell the area manager how fantastic she is you will be ok. Maybe other areas in the country are different. Your employment is not secure with this company. Ive worked as a retail manager for over 25 years and never seen anyone treat staff so poorly. First managers meeting in 2019 you we had to tell the area manager your star sign..!!

I did a wide variety of different jobs like collecting donations from customers who are or not signed to the 'Gift Aid' scheme, disposing full rubbish bags into the skips in the spare room, wrapping up ornaments ready to be taken to another charity shop partnered with Sue Ryder, transferred full 'rag bags' of clothes from the clothes department to the collection point, checked and made sure that there weren't any Gift Aid errors that the customers have signed up to on the computer, put labelled stock onto the shop floor and labelling stock.

The management was excellent and they encouraged me to do the job properly, the co-workers were great and a helpful hand if I was stuck on a particular task, the hardest part of the job was that you have to figure out and think what you would need to do next as a job like tidy up the clothes department if it looked untidy to the public eye, the most enjoyable part of the job was making new friends and experiencing retail experience for the first time, I have learned key skills like co-operation; communication; teamwork; enthusiasm; thinking; and being able to work independently. A typical day at work is displayed in the first paragraph above.

Top Job Titles	Average salary
Shop manager 1 salary reported	£13.10 per hour
Registered nurse 6 salaries reported	£31,677 per year
Fundraiser 5 salaries reported	£27,560 per year
Clinical nurse specialist 1 salary reported	£20.86 per hour
Occupational therapist 2 salaries reported	£17.78 per hour

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