We are seeking a dynamic, friendly, and professional Receptionist to be the welcoming face of our hotel/serviced accommodation operation. This vital role involves managing front desk activities, delivering exceptional guest service, and ensuring smooth day-to-day administrative processes. Previous experience in a Hotel Reception or Serviced Accommodation Reception role is essential, as the successful candidate will be responsible for creating outstanding guest experiences from check-in to check-out.
If you thrive in a fast-paced hospitality environment and enjoy providing excellent customer service while supporting operational efficiency, we would love to hear from you.
Duties
- Greet guests and visitors warmly, verify reservations, process check-ins and check-outs, and direct enquiries appropriately.
- Provide exceptional customer service and act as the first point of contact for guests throughout their stay.
- Answer incoming phone calls professionally and courteously, handling reservations and guest enquiries efficiently.
- Manage front desk operations, including guest arrivals, departures, deliveries, and visitor records.
- Perform data entry tasks accurately using Microsoft Office applications, Google Workspace tools, and property management systems.
- Maintain an organised, professional, and welcoming reception area at all times.
- Assist with administrative tasks such as scheduling, preparing correspondence, and managing office supplies.
- Update guest records and reservation details using Cloudbeds or similar hotel management software.
- Handle guest requests, concerns, and feedback promptly and professionally.
Essential Skills & Experience
- Previous experience working in a Hotel Reception or Serviced Accommodation Reception role is mandatory. Applications without relevant hospitality reception experience will not be considered.
- Proven front desk, guest services, or reception experience within a hospitality environment.
- Excellent communication skills and professional telephone etiquette.
- Strong organisational skills with the ability to multitask in a busy reception setting.
- Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Calendar, Drive), and other office software.
- Experience with data entry and administrative tasks, maintaining high levels of accuracy and efficiency.
- Experience using Cloudbeds or similar hotel/property management software is highly desirable.
- Strong typing and computer skills to support efficient record keeping and guest administration.
- Ability to remain calm, professional, and customer-focused under pressure.
- Flexible, reliable, and able to work independently as well as part of a team.
Why Join Us?
Join our team and play a key role in delivering exceptional guest experiences. Your hospitality expertise, enthusiasm, and organisational abilities will make a meaningful impact every day while contributing to a welcoming and professional environment for all our guests.
Pay: £12.71 per hour
Ability to commute/relocate:
- Liverpool, Merseyside: reliably commute or plan to relocate before starting work (required)
Experience:
- Front desk: 1 year (required)
- Serviced Accommodation: 1 year (required)
- Hotel Reception: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool, Merseyside (required)
Work Location: In person
