A fantastic opportunity has arisen for a Part Time Membership Assistant to join our team at the China Fleet Country Club which is set in 180 acres of beautiful Cornish countryside, just 15 minutes from Plymouth’s city centre. We are a Country Club that offers accommodation, fitness & leisure, golf, dining, hair & beauty, weddings, conference and events.
The Membership Assistant plays a key role in delivering exceptional service to members and guests, ensuring smooth membership administration and a seamless customer journey from first enquiry through to ongoing engagement. Working closely with the Membership Office Supervisor and wider team, you will support the day-to-day running of the membership function, help maintain accurate records, and contribute to the growth and retention of our valued membership base.
Key Responsibilities
Member Experience & Service Excellence
- Provide a professional, friendly, and efficient service to all members and prospective members.
- Respond promptly to enquiries in person, by phone, and by email.
- Support the resolution of member questions, feedback, and concerns with a helpful and courteous approach.
- Contribute to creating a welcoming environment in the Club.
Membership Administration & Customer Journey
- Process new memberships, renewals, cancellations, and changes accurately and promptly.
- Maintain membership records and databases to the highest standards.
- Support the smooth administration of the entire customer journey — from initial enquiry and joining process through onboarding and long-term engagement.
- Distribute Club information brochures and welcome materials.
Sales & Growth Support
- Assist with membership tours.
- Support marketing activities aimed at attracting new members and retaining existing ones.
- Help identify opportunities to enhance the member experience and encourage referrals.
Team & Meeting Support
- Work closely with the Membership Office Manager to prepare for and follow up on team meetings, ensuring agreed actions are tracked and completed.
- Assist colleagues during busy periods and collaborate across departments when needed.
Other Duties
From time to time, you may be asked to support additional membership or customer service tasks in line with your role and skills — for example, helping at Club events, assisting other departments with member communications.
Skills & Experience Required
- Experience in a customer-facing role, ideally in leisure, hospitality, or membership-based organisations.
- Excellent communication and interpersonal skills.
- Organised and detail-focused, with the ability to manage multiple tasks effectively.
- Confident in using Microsoft Office and membership database systems.
- Sales awareness and a positive, proactive approach to engaging with members and guests.
Personal Attributes
- A genuine passion for customer service.
- Professional, approachable, and reliable.
- Flexible and adaptable to meet business needs, including some evenings and weekends.
- Enthusiastic about working as part of a team in a fast-paced environment.
We offer you:
- Free use of Club facilities
- Free parking
- Employee Assistance Programme
- Employee discount platform
- Discounts throughout the Club
- Free warm-up driving range balls
- Learning and development opportunities
Part time role 20 to 28 hours per week, including weekends.
We thank all applicants for their interest; however, only those shortlisted for interview will be contacted.
Job Types: Permanent, Part-time
Pay: £12.91 per hour
Benefits:
- Employee discount
- Free parking
- Gym membership
- On-site parking
Experience:
- Customer- facing : 1 year (required)
Work Location: In person
