Accident & Insurance Administrator
We are looking for a highly motivated and organised Accident and Insurance Administrator to join our operations team. The role would be based at the Skills Group head office in Bulwell.
Our Vision
Our mission is to be the most successful coach operator in the UK, setting industry-leading standards and recognised as having the “Best Drivers in the World”. We strive to delight our customers with our passenger transport solutions and holiday programs, improving each journey one at a time. With our carefully selected and highly trained team, who are vibrant, age diverse, highly motivated and focused - along with our modern, impeccably presented fleet - we achieve consistently ambitious standards of customer service. We always aim to exceed expectations in order to ensure that we are the number one choice for holidays and passenger transport solutions across the East Midlands.
About the Role
You will be responsible for managing all aspects of vehicle accident administration across the Skills Group, ensuring accurate record-keeping, thorough investigations, and compliance with company policies and procedures.
Key Responsibilities:
- Collect, record, and maintain accurate details of all vehicle accidents within the Skills Group.
- Keep comprehensive and up-to-date accident and insurance records.
- Conduct investigations into vehicle accidents, including meeting with drivers involved to establish the facts.
- Assess incidents and recommend appropriate follow-up actions in line with company procedures.
- Produce daily and monthly accident and insurance reports for management.
- Liaise with insurance providers and other relevant parties when required.
- Handle incoming complaints professionally, ensuring they are investigated and resolved in accordance with company policies.
- Maintain confidentiality and ensure all documentation is completed accurately and within required timescales.
- Support continuous improvement by identifying trends and making recommendations to reduce future incidents.
About you.
The ideal candidate will have:
- Excellent organisational skills and exceptional attention to detail.
- Strong written and verbal communication skills.
- The ability to investigate incidents objectively and professionally.
- Experience producing reports and maintaining accurate records.
- Good IT skills, including Microsoft Office applications.
- The ability to manage multiple tasks and work to deadlines.
- Experience in accident administration, insurance, transport, fleet management, or a similar administrative role is desirable but not essential.
Salary and benefits
£29,000 per year
5 days a week, Monday - Friday.
25 days holiday + 8 Bank Holidays
Permanent position (full-time)
Discounted tours and excursions
Company pension scheme
Employment Assistance Program
Application
If you think you would be an asset to our team and could help us achieve our vision, then apply now to [email protected]
Pay: From £29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount
Work Location: In person
