Customer Experience Coordinator
Full-Time and Part-Time Opportunities Available
Salary: From £28,000 FTE (pro rata for part-time position)
Location: Westcott Venture Park, between Aylesbury and Bicester
At Green Retreats, we believe our relationship with customers doesn't end when their building is installed. Our award-winning aftercare service plays a vital role in delivering the exceptional customer experience that has helped us achieve outstanding Trustpilot reviews.
We're looking for an organised, proactive and customer-focused individual to join our team. This is an opportunity to make a real difference by helping customers resolve warranty and guarantee-related matters through our established processes, ensuring they continue to enjoy their building for years to come.
Full training and ongoing support will be provided, making this an excellent opportunity for someone with strong customer service skills and who enjoys problem-solving.
What You'll Be Doing
- Delivering a friendly, professional and responsive service to customers.
- Managing customer enquiries relating to guarantees and warranty work.
- Guiding customers through our established aftercare process and keeping them informed.
- Working closely with internal departments and field-based technicians to ensure issues are resolved.
- Managing customer records and maintaining accurate information within company systems.
- Coordinating appointments and preparing paperwork for on-site technicians.
- Handling calls, emails and customer correspondence.
- Generating invoices and credit notes.
- Conducting follow-up calls after remedial visits to ensure customer satisfaction.
- Identifying opportunities to improve processes and enhance the customer experience.
What We're Looking For
- Excellent communication and customer service skills.
- A positive, solution-focused approach.
- Strong organisational skills and the ability to manage multiple tasks.
- Good IT skills and confidence using computer systems.
- High levels of accuracy and attention to detail.
- The ability to work as part of a team.
- Previous customer service, administration or coordination experience would be beneficial but is not essential.
What We Offer
- Full training and ongoing support.
- Permanent position.
- 20 days annual leave plus bank holidays.
- Additional holiday entitlement for long service (up to 3 extra days).
- Enhanced maternity and paternity pay.
- Company pension contribution scheme.
- Employee Assistance Programme, including confidential counselling and mental health support.
- Health Shield healthcare cashback scheme, including Virtual GP access.
- My PERKS employee benefits scheme, offering discounts, cashback and savings on shopping, travel and entertainment.
- Supportive team environment with opportunities to develop your skills and career.
Working Hours
Full-Time Position
Monday to Friday, 9:00am – 5:00pm
Location
We are based at Westcott Venture Park, conveniently located between Aylesbury and Bicester, just off the A41.
Due to our location, applicants must hold a full driving licence and have access to their own vehicle.
Interested?
If you'd like to join a company that genuinely values customer satisfaction and takes pride in delivering exceptional aftercare, we'd love to hear from you.
Please apply with your CV and a contact telephone number.
Pay: £28,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
