Job Overview
We are seeking a professional and organised Receptionist/Manager to work within our team. Daily administrative operations within our dog grooming salon include customer service, booking dogs in on our booking system, taking dogs in and handing them back after their groom. Updatating our socials and general cleaning salon duties. The successful candidate will serve as the first point of contact for clients and visitors, manage emails, and support team management activities. This role offers an excellent opportunity to utilise your organisational, communication skills. Must be friendly and love dogs! Candidate will work alongside groomers, taking stock checks and ordering supplies.
Duties
- Welcome visitors and clients, ensuring a professional and friendly first impression
- Manage incoming calls with excellent phone etiquette, directing enquiries appropriately
- Maintain appointment schedules.
- Handle correspondence, emails, and administrative paperwork efficiently
- Oversee office supplies inventory and place orders as necessary
- Support human resources functions including onboarding new staff and maintaining personnel records
- Supervise staff, providing guidance and support to ensure smooth operations.
- Assist with team management tasks such as scheduling shifts and monitoring performance
- Ensure the environment remains tidy, clean, organised, and compliant with health and safety standards.
Experience
- Proven experience in office administration or clerical roles, ideally within a managerial capacity
- Supervising experience with a focus on team management and human resources functions
- Familiarity with online booking system or similar accounting software is highly desirable
- Strong organisational skills with the ability to multitask effectively in a busy environment
- Excellent communication skills, both written and verbal, with professional phone etiquette
- Demonstrated ability to manage office operations efficiently and supervise administrative staff effectively
- Prior experience in customer service or client-facing roles is advantageous
This role offers an engaging environment where organisational excellence and leadership are valued. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple responsibilities seamlessly.
Pay: Up to £14.50 per hour
Work Location: In person
