Job Title: Group Administrator
Salary £23,751.25
Immediate Supervisor: Community Development and Outreach Group Services Manager
Immediate reports: None
Hours of Duty: 35 hours per week over five days in accordance with services requirements.
Location: Rochdale Wellbeing Centre & Middleton Wellbeing Hub
Staff Benefits: 25 Days Annual Leave (pro-rata), rising with extended service to 32 days per year, plus statutory bank holidays pro rata
Auto-enrolment Pension scheme with 3% contribution from the organisation
Within reason, we offer Hybrid and Flexible working arrangements to help balance work and personal commitments.
We offer ongoing training and development opportunities
We are committed to providing wellbeing opportunities in support of staff, including an Employee Assistance Programme.
Any Special Conditions of Service:
All service delivery will model the belief that we all have the potential to make positive change and to lead meaningful and purposeful lives.
All staff will contribute to the ongoing development of an ambitious and inspirational culture and provide hope, empowerment and choices that support individuals to thrive and reach their full potential.
To support this we embrace our values of:
Open – We reach out to anyone who needs us.
Together – We are stronger in partnerships.
Responsive – We listen, we act.
Independent – We speak out fearlessly.
Unstoppable – We never give up.
Summary of Main Duties and Objectives of the Job:
To provide administrative and systems support to the Group Manager. Ensuring efficient co ordination The Group Administrative Support Role is key to the effective and compassionate delivery of wellbeing and mental health services. The role will provide crucial administrative and organisational support by maintaining accurate records, supporting day-to-day operations to ensure that services are delivered consistently, professionally and in line with organisational standards and goals.
Responsibilities:
Administrative Support
· Provide day-to-day administrative support to the Group Manager
· Maintain and update service user records in line with Data Protection and confidentiality policies
· Coordinate and monitor referrals, appointments and waiting lists for appropriate services.
· Prepare documentations such as letters, forms, reports and minutes (Team Meetings)
· Support for team meetings, training sessions and events.
Operational Support
· Assist the Group Manager running service delivery processes, including tracking and session scheduling.
· Help to identify, implement and maintain systems and processes that improve service delivery.
· Provide relief Welcome Team support – Reception.
· Liaise with external agencies and referrers to support the delivery of coordinated services.
Data Management and Reporting
· Assist the Group Manager to ensure accurate data entry into service database (CRM System)
· Assist the Group Manager to produce reports, monitor dashboards and summaries for internal monitoring and external reporting.
· Support the Group Manager in the collation of feedback to inform service improvement.
Communication and Support
· Support the dissemination of service information, including leaflets, website updates and social media messages in conjunction with our marketing team.
Person Specification
Experience:
- Experience in administrative or office based role.
- Experience of using Microsoft Office (Word, Excel, Outlook)
- Experience of using a CRM Systems (Contact Record Management system)
- Experience of working with individuals in distress or handling safeguarding concerns.
- Experience managing reception duties or acting as the first point of contact for public enquiries.
- Experience of working within the voluntary, health or social care sector.
Abilities and Skills:
- Ability to provide comprehensive administrative support to the Group Manager and service delivery team.
- Ability to prioritise tasks and manage competing deadlines in a busy environment.
- Skilled in coordinating multiple streams of work simultaneously with minimal supervision
- Ability to manage sensitive information, maintain confidentiality and discretion.
- Possess strong organisational skills with an eye for detail and accuracy.
- Possess sound judgement in recognising when to escalate concerns or seek support.
Personal Qualities:
- Excellent written and verbal skills
- Genuine care and concern for the well-being of others.
- Ability to understand and relate to the experiences of service users and staff.
- Strong ethics and boundaries.
- Strong commitment to improving mental health and well-being.
- Enthusiasm for the mission and values of Rochdale & District Mind.
- Team-oriented mindset with a flexible, proactive and compassionate approach.
- Ability to foster a supportive and inclusive team environment.
Job Type: Full-time
Pay: £23,751.25 per year
Work Location: In person
