About Engineer M8
Engineer M8 builds software for the fire, security and facilities industries. Our platform gives installers, engineers and site owners a single place to manage CCTV and video monitoring, vehicle tracking, business phone systems, fire safety records, parking and ANPR, and day-to-day field service work.
We are a small, fast-moving business. The person who joins us will see the whole company, work directly with the founder, and have a genuine say in how things are done.
The Opportunity
This is a training role. We are not looking for someone who already knows our industry or our software we will teach you both. We are looking for someone bright, well-organised and good with people, who wants to build a career in technology sales and customer success and would rather learn it properly from the ground up.
You will start by supporting our existing customers and learning the platform inside out. As your knowledge grows you will take on more: producing quotes, running product demonstrations, and onboarding new customers yourself. Structured training and a clear progression path are built into the role from day one.
What You’ll Be Doing
Customer support and service
- Answering incoming calls and directing or resolving enquiries
- Responding to customer questions about the platform by phone, email and live chat
- Logging issues accurately and escalating technical problems to the right person
- Following up to make sure customers are happy with the outcome
Customer onboarding and training
- Setting up new customer accounts on the portal
- Delivering training sessions to new customers, in person and over video call
- Writing and maintaining how-to guides, FAQs and short walkthrough videos
- Checking in with new customers during their first weeks to make sure they are getting value
Sales support
- Preparing quotations and proposals from our templates
- Following up on outstanding quotes and enquiries
- Chasing and qualifying new leads, and keeping the pipeline up to date
- Running product demonstrations of the portal once trained
- Supporting renewals and identifying where existing customers could benefit from additional products
Marketing and outreach
- Managing LinkedIn outreach and replying to messages and comments
- Designing flyers, one-page product sheets and social media graphics using Canva
- Helping put together case studies, testimonials and email newsletters
- Assisting with preparation for trade shows and industry events
General
- Keeping customer records and documentation accurate and up to date
- Assisting with day-to-day office administration
- Feeding customer feedback and feature requests back into the business
What We’re Looking For
Essential
- Confident, clear and friendly on the phone and in writing
- Well organised, with the ability to juggle several things at once and follow through
- Comfortable with computers and quick to pick up new software
- Genuinely interested in helping people solve problems
- Self-motivated and happy to ask questions when unsure
- Able to work in a small team where everyone gets stuck in
- Right to work in the UK
Desirable but we will train you in all of these
- Any experience in customer service, retail, hospitality, admin or sales
- Any exposure to the fire, security, CCTV, telecoms or facilities industries
- Basic design experience with Canva, Photoshop or similar
- Experience using LinkedIn for business
- Full UK driving licence
What We Offer
- Full training in our products, our industry and in sales and customer success
- Direct mentoring from the founder — you will learn the business from the inside
- A clear progression path with defined milestones and pay reviews
- Real responsibility early on, and the chance to shape your own role
- Modern office in Cardiff with free parking
How to Apply
Apply through Indeed with your CV and a short covering note telling us why this role appeals to you.
Pay: From £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
