Position: Service Advisor
Salary: Up to £45,000 OTE (Salary + Uncapped Bonus)
Hours: 46 /week 08:00-18:00 MON-FRI + 1 in 4 SATs 08:00-12:00
Location: Richmond Hyundai Portsmouth, PO6 1RU
*** A Full Manual UK Driving Licence is essential for this role ***
Richmond Motor Group are a highly successful, family run multi-franchise group of dealerships. Since our inception in 1995 we have won many industry awards and accolades, including several from the manufacturers that we are partnered with.
We are currently looking for a friendly, organised and customer-focused Service Advisor to join our busy Aftersales team in Portsmouth! As the first point of contact for our customers, you'll play a key role in delivering an excellent customer experience from vehicle drop-off through to collection. Working closely with our workshop team, you'll keep customers updated throughout the day while ensuring repairs and servicing are completed efficiently.
No two days are the same, making this an ideal opportunity for someone who enjoys working in a fast-paced environment where customer service is at the heart of everything they do. No previous automotive aftersales experience is required, as full training and support will be provided to the successful candidate!
As our Service Advisor, you'll be:
- Working closely with colleagues to ensure an efficient and professional Aftersales operation.
- Explaining repairs, servicing requirements and associated costs clearly and professionally.
- Maintaining accurate customer records and updating the dealer management system.
- Liaising with the workshop to monitor progress and keep customers informed.
- Providing excellent customer service throughout the vehicle journey.
- Welcoming customers and managing service and repair bookings.
- Managing the handover and administration of courtesy vehicles.
Ideally, you are:
- A proven Customer Service Advisor with a passion for delivering an excellent experience to every customer.
- Positive, professional, and the able to work well as part of a team.
- Highly organised with the ability to manage a busy workload.
- An excellent written and verbal communicator.
- IT literate with the ability to learn new systems.
Some of our excellent benefits include:
- 30 Days Holiday (including bank holidays) that raises with length of service.
- Private online GP service for employees and their family members.
- Excellent training and career progression opportunities.
- High Street Discounts with Perkbox.
- Recognition and Reward Program.
- Employee Assistance Program.
- Workplace Pension Scheme.
- Wellness Program.
So what are you waiting for!? Apply to become our new Service Advisor today!
Pay: Up to £45,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free fitness classes
Work Location: In person
