Join a dynamic and creative company in Hampshire, that has been a leader in manufacturing and supplying natural flavours to the food and beverage industry since 1965. We operate in over 50 countries and credit our success to our dedicated employees - 30% of whom have been with the company for over a decade. A key factor in our growth is a commitment to World-Class Manufacturing (WCM), fostering continuous improvement and innovation across the business.
We pride ourselves on a vibrant and distinctive workplace culture that values individuality, innovation, and collaboration. We believe work should be enjoyable, blending professionalism with a friendly atmosphere where hard work is recognised and rewarded.
The successful candidate’s responsibilities will include but not be limited to:
- Processing orders to a high level of accuracy i.e. above 98% and within agreed SLAs.
- Proficient use of all internal systems i.e. ERP, CRM, Unity, as well as other external systems, such as web-based portals by transport provider and customers.To investigate complaints when required.
- To liaise with transport agencies, customs clearing agents and customers to export our products.
- To be multiskilled and knowledgeable to cover all areas of customer care within the relevant hub.
- Processing UK and Exports orders.
- Use and follow proficiently all processes and systems as required.
- Complaint handling and support customers.
- Shipping goods, including dangerous goods, worldwide.
Essential criteria for this position are:
- Excellent working knowledge of MS Office (Word, Excel, Outlook)
- Excellent communication skills with friendly and professional telephone manner
- Accuracy, precision, attention to detail
- Comprehensive process knowledge of internal order management, UK delivery processes and worldwide export delivery processes
- IMDG/ADR awareness
- Sound experience in Exports with an emphasis on Dangerous Goods
- A knowledge of international courier systems
- An understanding of Freight Forwarding
Desirable criteria for this position are:
- A knowledge of Exporting to the USA, producing FDA and 10 + 2 documentation
- Knowledge of ERP systems and Forecasting
- IATA in date training (or ability to gain within 6 months)
Pay: £34,401.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Work Location: In person
