WORKING HOURS
Working patterns are assigned across Monday to Sat, typically covering 8am - 8pm with full-time hours equating to 37.5 per week. We expect there will be no requirement to work Bank Holidays without prior & mutual agreement.
RESPONSIBILITIES AND DUTIES
· To liaise effectively and efficiently with (but not limited to) the following individuals/organisations:
◦ Consultants and their secretaries.
◦ Patients and their relatives.
◦ Referring GP’s and their offices.
◦ Private medical insurance companies.
◦ Clinical staff.
◦ NHS Trust staff.
◦ Self-Payers; and
◦ Other third-party organisations.
· To manage correspondence and telephone enquiries speedily and accurately.
· To book outpatients appointments onto IT systems.
· To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.
· To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.
· To type letters and other correspondence accurately and swiftly.
· To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.
· To provide clinic receptionist duties if required to do so.
· To maintain inventory of supplies.
· To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.
· To undertake mandatory training relevant to the role to remain compliant with our ways of working.
· Any other duties that may be required consistent with the nature and grade of the post.
PERSON SPECIFICATION
In order to fulfil this role to the required standard, the post holder will require the following skills/experience/attributes:
(E = essential, D = desirable)
Knowledge, Experience and Understanding
(E) Excellent spoken and written English
(D) Experience of using EPIC
(E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
(E) Computer literacy
(E) Good numeracy skills
(E) Understanding and sensitivity to patients’ concerns and confidentiality(
(E) Excellent interpersonal skills
(D) Good grasp of medical terminology
(D) Prior experience in a medical context
(E) Prior experience as an administrator in an office setting
(D) Knowledge of NHS IT systems
(D) Private medical insurance experience
(E) Confidence of working with senior doctors and managers
Pay: From £25,685.00 per year
Benefits:
- Company events
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Bournemouth BH7 7DW: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical Administration: 2 years (required)
Work Location: In person
