Job Purpose
As an Senior Account Manager at Everything Tech Group, you will play a pivotal role in cultivating relationships with our current clients and potential new clients. On joining the team, you will have a portfolio of accounts alongside a steady flow of new business leads that you will be asked to nurture through to successful acquisition. You will serve as a point of contact who can understand their unique needs, ensure that we continue to exceed expectations, and grow our revenue share with these customers. This role offers double on-target earnings, with rewards for both selling new revenue streams and retaining current ones. This is an exciting opportunity to engage with an innovative technology solutions provider and work alongside a collaborative and dedicated team of industry experts.
Key Tasks and Responsibilities
- Identify opportunities for upselling and cross-selling additional services to existing and new potential clients
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Develop and maintain strong, long-lasting client relationships by understanding business objectives and technology requirements
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Prepare proposals, contracts, and presentations tailored to client needs and objectives
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Stay informed about industry trends, emerging technologies, and competitive landscapes to provide strategic insights to clients
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Provide timely and accurate reports on account status and sales activity
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Serve as the main point of contact for client inquiries, escalations, and service delivery coordination
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Collaborate closely with internal teams to ensure seamless execution of projects and service delivery
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Attend customer meetings, deliver proposals, and articulate outcomes
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Grow and nurture a pipeline of healthy opportunities
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Maintain an accurate CRM
Experience, Qualifications, Personal Attributes
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Proven experience in account management, sales, or client relations within the technology industry
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Strong understanding of managed services, IT infrastructure, and cloud solutions
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Excellent communication, negotiation, and interpersonal skills
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Full UK driving license and own vehicle
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Ability to thrive in a fast-paced, results-driven environment
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Self-motivated with a proactive approach to problem-solving and client satisfaction.
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Excellent IT skills and the ability to use and maintain a CRM System
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Positive and proactive attitude
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Self-motivated with the ability to work under pressure, both alone and as part of a team
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Ability to prioritise own workload to meet tight deadlines
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Financially and commercially astute
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High attention to detail
Key Relationships
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Senior Leadership Team
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All Customers
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All Suppliers
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Sales Support Team
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Service Desk Team
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Senior & Presales Team
Hours of Work
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37.5 hours per week full time hours
- Includes some customer site visits
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2 days per week home working
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Can be based from our Manchester or Derby Locations
What we offer
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Commission Scheme double OTE
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25 days annual leave + bank holidays
- Private Medical via Medicash
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Pension Scheme
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Budget for training and professional qualifications
Valuing Diversity and Inclusion
At Everything Tech Group, we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.
