Supervisor – Revival Wellness Café
£13.25–£14.00 per hour (DOE)
Help lead one of Bournemouth’s leading speciality cafés.
We’re looking for an exceptional Supervisor to join the leadership team at Revival Wellness Café.
This is a hands-on leadership role for someone who genuinely loves hospitality, thrives in fast-paced environments, and takes pride in maintaining exceptionally high standards.
We’re not simply looking for someone to supervise shifts. We’re looking for someone who brings calm to busy services, organises the team, solves problems before they happen, and creates an environment where both the team and our customers have the best possible experience.
Working closely alongside the founders and leadership team, you’ll play a key role in the day-to-day running of the café while helping shape the future of a growing hospitality business.
About Revival
Revival Wellness Café is a luxury wellness café and speciality coffee shop in the heart of Bournemouth.
Our focus is simple: exceptional food, speciality coffee, wellness, community and genuine hospitality.
We believe the smallest details make the biggest difference. From the quality of every drink served, to the presentation of every plate, to the way customers are welcomed through the door, consistency and excellence are at the heart of everything we do.
We don’t believe in cutting corners. We prepare fresh food every day, make many of our ingredients in-house, and take genuine pride in everything that leaves the kitchen and coffee bar. We know presentation creates the first impression, but it’s quality, consistency and hospitality that keep people coming back.
As a business, we’re ambitious and constantly evolving. We’re always looking for ways to improve, innovate and raise the bar, and we’re looking for people who share that mindset.
Why Join Revival?
We’re a modern, growing hospitality brand with exciting plans for the future.
We work hard, hold ourselves to exceptionally high standards, and genuinely care about what we do—but we also believe work should be enjoyable.
We have a supportive culture where everyone is respected, valued and encouraged to grow. We regularly organise team socials, staff days out and nights out, and we pride ourselves on creating an environment where people enjoy coming to work and feel part of something bigger.
This isn’t just another supervisor role. You’ll work directly alongside the founders and leadership team, have a genuine voice within the business, and play an important role in helping us continue to grow.
As Revival expands, there will be real opportunities to progress into more senior leadership positions. We’re looking for someone who wants to build a career with us, make a meaningful impact, and grow alongside an ambitious business.
The Role
At Revival, a busy service can go from calm to full-on in a matter of minutes.
We’re looking for someone who thrives in that environment.
Someone who can stay calm when everyone else is busy. Someone who naturally brings structure, communicates clearly, organises the team and keeps service flowing smoothly.
You’ll constantly be thinking ahead rather than simply reacting.
You’ll recognise queues building before they become a problem. You’ll know when someone needs support before they ask. You’ll move people into the right positions, adapt to changing priorities, and keep the whole team working together towards the same goal.
Great leaders don’t just solve problems—they prevent them.
You’ll notice the little cracks before they become bigger issues, whether that’s quality slipping, communication breaking down, ticket times increasing or a team member becoming overwhelmed. You’ll take ownership, make confident decisions and ensure every shift runs to the highest standard.
Above all, your role is to create an environment where the team can perform at their best and every customer leaves having had an exceptional experience.
Key Responsibilities
Lead Every Shift
- Lead by example and set the standard every day.
- Organise the team to ensure smooth, efficient service.
- Delegate confidently and play to people’s strengths.
- Support team members during busy periods while maintaining calm and direction.
- Communicate clearly and confidently throughout every shift.
- Make decisions quickly and confidently when priorities change.
Maintain Exceptional Standards
- Ensure consistently high-quality food, drinks and customer service.
- Monitor presentation and quality throughout every shift.
- Carry out regular quality control checks across all departments.
- Ensure opening, closing and daily procedures are completed correctly.
- Maintain exceptional cleanliness, organisation and attention to detail.
- Never allow standards to slip, even during busy services.
Develop the Team
- Coach and support team members to perform at their best.
- Help train and onboard new starters.
- Give constructive feedback and encourage continuous improvement.
- Foster a positive, supportive and accountable team culture.
- Lead with positivity, professionalism and respect.
Customer Experience
- Deliver warm, genuine hospitality every day.
- Lead confidently during busy services.
- Resolve customer concerns professionally and proactively.
- Build relationships with regular customers.
- Ensure every guest receives the consistently high standard Revival is known for.
Continuous Improvement
- Spot problems before they become bigger issues.
- Identify opportunities to improve efficiency and service.
- Support stock control and help reduce wastage.
- Communicate ideas and feedback to the leadership team.
- Always look for ways to improve both the customer and team experience.
We’re Looking For Someone Who…
- Has previous supervisory or leadership experience within hospitality.
- Enjoys leading people and bringing out the best in others.
- Stays calm, organised and decisive under pressure.
- Naturally thinks ahead and anticipates problems before they happen.
- Communicates clearly and confidently with both customers and colleagues.
- Takes ownership rather than waiting to be asked.
- Has exceptionally high standards and attention to detail.
- Is solution-focused and enjoys improving systems and ways of working.
- Leads with positivity, professionalism and accountability.
- Wants to build a long-term career within a growing hospitality business.
Our Values
At Revival, we believe:
- Standards are non-negotiable.
- We never cut corners.
- We communicate openly and respectfully.
- We solve problems rather than look for blame.
- Teamwork creates exceptional customer experiences.
- Every detail matters.
- We take pride in everything we do.
If those values resonate with you, we’d love to hear from you.
What We Offer
- £13.50–£14.00 per hour, depending on experience.
- 50% staff discount on food and drinks.
- Free drinks during shifts.
- Ongoing training and leadership development.
- Genuine opportunities for progression as the business grows.
- Staff socials, team days and nights out.
- A supportive, ambitious and passionate team environment.
- Work directly alongside the founders and leadership team.
- The opportunity to help shape the future of an exciting and growing hospitality brand.
If you’re passionate about hospitality, believe the smallest details make the biggest difference, and want to be part of a business where quality, teamwork and customer experience come first, we’d love to hear from you.
Pay: £13.25-£14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
