Customer Service Advisor
About Us
Trimming Shop is a family-run business that was founded back in 1985.
We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery and sewing supplies and arts and crafts products.
Job Summary:
Great Experiences produce Great Customers - Are you a people person?
We are looking to recruit and develop a personable Customer Service Advisor. The main responsibilities of the role include:
Customer Service Job Duties:
- Provide a great customer experience and answers to incoming customer support messages via all phone and digital communication channels such as webchat.
- Accurately record and log interaction with customers and update account information to be able to retrieve this information to create reports for management.
- Develop the skills to be able to support the customer regarding new products, services, and sales promotions.
- Process and record customer returns using our in-house software.
- Supports and works with Management to ensure a best practice process is achieved and maintained.
- Keeps sensitive information and financial records private and confidential.
- Over time, we would like you to develop knowledge of the company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers.
- Where possible, strive at all times to provide a fantastic customer experience and increase customer satisfaction.
- Regularly meetings with team leader to give feedback to help improve customer service culture, response time and tools to improve staff experience.
- Other adhoc duties.
Skills Needed:
· Comfortable with listening and speaking over the phone to customers.
* Confident in being able to build empathy and rapport with new people.
· Capable of working with standard digital office and online based applications (eg - MS Office, MS 365, or Google workspace).
· *Excellent communication skills, both verbal and written.
* Self Motivated, problem solver and prioritiser, who's keen to learn the detail of this multi-tasking role.
· Can achieve results when working in a fast-paced, team environment as well as individually.
Personal Qualities
Clear communication skills, professionalism, adaptability, empathy, patience, ability to work under pressure, attention to detail and willingness to learn.
Qualifications
English and Maths Grade 3/D or above
Strong computer skills
Previous Customer Service Support/Advisor preferred, however not essential
Working Hours
Monday – Friday 8am to 4:30pm
(Candidates will be required to be flexible between 07:30am and 5pm, Mon-Fri)
Hourly Rate
National Minimum Wage depending on age
Additional Employability Support
Full training, support and supervision will be given to the successful candidate, so whether it be that you are a school/college leaver or someone wanting to change career and learn a trade, you will be trained in all aspects of the job so experience isn’t vital. We will ensure you fully understand any and all software systems and platforms relevant to your role.
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Waltham Cross, Essex: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
