Job Summary
Northwood is an award winning sales and lettings agency in South London, known for our commitment to excellence and customer satisfaction. We specialise in sales, lettings, and property management, providing quality services to buyers, sellers, landlords, and tenants. We are part of the Northwood group and The Property Franchise Group, with Northwood comprising of over 95 independently owned offices nationwide.
We are seeking a professional, organised and personable Sales and Lettings Coordinator to be the welcoming face of our estate agency. This role is pivotal to the smooth running of the office, acting as the first point of contact for clients while also providing key administrative support. The successful candidate will combine excellent customer service skills with strong organisational ability and attention to detail.
Responsibilities
- Greet all clients and visitors in a professional and friendly manner
- Answer and manage incoming calls and emails efficiently
- Respond to property enquiries and direct them appropriately
- Book and confirm valuations and appointments
- Maintain a tidy and professional office environment
- Manage incoming and outgoing post
- Assist with pre-tenancy administration
- Assist with compliance administration (ID checks, AML, etc.)
- General office administration and support to the sales/lettings team
- Property Management Support
- Liaise with landlords, tenants and contractors
- Arrange access for works and inspections
- Monthly key audit
- Ad-hoc property viewings when appropriate
Skills and Experience
- Previous experience in a customer-facing or administrative role
- Excellent communication and interpersonal skills (written and verbal)
- Professional and confident telephone manner
- Good sales or negotiation skills and a customer focused approach
- A willingness to learn. Opportunities to develop and progress within the business are available.
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise effectively
- Computer literate and good understanding of Outlook and CRM systems
- Experience in estate agency or property management (desirable but not essential)
Personal Attributes
- Friendly, approachable and professional
- Proactive and solutions focused
- Calm under pressure
- Reliable and trustworthy
- Strong team player
Schedule
- Monday to Friday (Full Time). Occasional Saturdays may be required in due course.
Licence/Certification
- Driving Licence (preferred)
Location
Work Location: In office
Please note some physical work is required, including walking a medium distance, touring properties including use of stairs.
What We Offer
- A varied and engaging role within a supportive team
- Opportunity to develop within property lettings, sales and management
- Ongoing training and professional development
- Competitive salary (dependent on experience)
- Yearly bonus
We offer a competitive salary with performance based commissions on occasion. As part of the Northwood/TPFG group, you will be supported with excellent training for professional development and career advancement.
If you are a motivated professional with a desire to progress your career and skills, please submit your CV and a cover letter detailing your experience and why you could be the suitable candidate for this role.
Pay: £28,000.00 per year
Work Location: In person
