About One Aldwych
One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
Rewards you deserve
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary, service charge and paid overtime
- Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
What you will do
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Welcoming guests, ensuring a smooth welcoming experience, check in, rooming and check out
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Deliver exceptional service to our guests at all times in line with LQA and our One Aldwych standards
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Recognise and anticipate the needs of our guests, and communicate, take action, and follow up where needed to create memorable guest experiences
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Assist and communicate with all departments ensuring a smooth stay for guests
What you will bring
As part of our Reception team, you will strive to create memorable, personalised experiences for every guest.
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You have a genuine passion for hospitality, with high standards and strong attention to detail.
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You are highly organised and attentive, able to anticipate guest needs, accurately record details, and clearly communicate information to guests and colleagues.
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You are engaging, professional, and leave a positive, lasting impression on both guests and colleagues.
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Previous experience in a similar role within a luxury environment and familiarity with Opera Cloud would be an advantage
