About the role
The FM Operations Manager manages the operational delivery of cleaning, janitorial, portering and waste management services across the university estate ensuring they run safely, efficiently and to consistently high standards.
The post holder will manage and support the FM Supervisors, oversee team performance, resolve operational challenges and ensure operational service continuity during busy periods and events.
Working closely with the Head of Facilities Management, this role helps maintain an excellent, reliable and customer focused facilities service across the estate.
About the candidate
The ideal candidate will bring strong operational leadership within cleaning, janitorial and portering services, with the confidence to coordinate teams across a busy and varied estate. A clear communicator with well‑developed interpersonal skills, they will demonstrate sound judgement, steady decision‑making and the ability to respond effectively to operational pressures and emerging issues.
A solid understanding of health and safety, industry standards and best practice is essential, alongside the ability to use systems, data and planning tools to maintain service quality. The role suits a professional who leads by example, builds constructive relationships with stakeholders, and is committed to delivering a reliable, customer‑focused and well‑presented campus environment.
Benefits
We have generous benefits which include:
- 28 days’ annual leave plus six paid college closure days (four at Christmas and two at Easter) plus all Bank Holidays.
- A defined benefit pension scheme.
- An agile working environment.
- Great transport links.
- Support for professional development.
- A broad range of wellbeing initiatives such as staff choir, running club, staff networks and creative writing classes.
Salary
£44,753 to £49,738 per annum, inclusive of London Weighting.
How to apply
We do not accept applications through Indeed's fast-apply feature. To be considered for this vacancy, you must submit your application directly through our official university portal.
Please copy and paste the web address below into your internet browser:
https://jobs.gold.ac.uk/vacancy.aspx?ref=026PS2026
Pay: £44,753.00-£49,738.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
- Transport links
Work Location: In person
