GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets.
Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels.
We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes.
For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.
We're Hiring: Senior Account Manager
Are you a relationship-builder and natural leader who thrives on turning client partnerships into long-term success stories? Go Inspire is looking for a Senior Account Manager to lead a pod of Account Managers while owning a portfolio of key customer relationships — driving projects seamlessly from concept to completion in partnership with teams across the business and trusted external suppliers.
What you'll be doing:
Leading the Team
Coach, support, and develop a pod of Account Managers, including structured onboarding for new starters
Run regular 1:1s, check-ins, and annual reviews, setting clear objectives and development plans
Monitor workload and quality against an agreed delegation matrix, stepping in on risk and removing blockers
Lead account health reviews across the team's portfolio, owning recovery plans where needed
Relationships & Communication
Build and maintain strong relationships with key customer stakeholders, delivering world-class service
Hold regular customer meetings to review performance, pipeline, and opportunities
Provide customers with regular business and industry updates, plus technical guidance to help them achieve their goals
Project Delivery
Ensure every project is delivered OTIF (on time, in full) and to exact customer specifications
Own project schedules end-to-end, communicating changes promptly and managing expectations
Maintain accurate MIS records, raise POs, and issue clear work instructions to internal teams and suppliers
Commercial & Growth
Identify, agree, and document additional costs for invoicing, and invoice projects within agreed KPIs
Partner with Sales and Leadership to protect existing business and drive account growth
Champion continuous improvement by gathering and acting on feedback across the business
What we're looking for:
✅ Proven experience building senior stakeholder relationships and leading/coaching a team (e.g. using frameworks like GROW)
✅ Confident negotiator and communicator, with sound judgement on delegation and escalation
✅ Strong planning, prioritisation, and administrative skills, with excellent attention to detail
✅ Resilient under pressure, flexible, and a genuine team player
✅ Proficient in Microsoft Office and quick to learn internal systems
If you're ready to lead a team and help our clients grow, we'd love to hear from you.
