Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
We’re looking for someone who can work confidently and independently in a challenging, customer‑facing housing role, supporting households living in temporary accommodation across Cornwall. If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About the role
To provide a high-quality and tenant focused income management service, with responsibility for managing rent accounts, preventing & reducing rent arrears, and sustaining tenancies across a designated patch of secure Housing Revenue Account (HRA) properties.
You will manage a large and varied caseload, working proactively with tenants to maximise income collection & address rent arrears issues. The role requires a balanced approach, combining early intervention, tenancy support and signposting, enforcement action where necessary to achieve positive outcomes for tenants and the organisation.
You will build strong relationships with residents and work collaboratively with internal departments and external agencies to resolve rent related matters, support vulnerable tenants, to maintain stable and sustainable tenancies.
The role involves regular home visits, lone working, and managing sensitive or challenging situations. You will be responsible for maintaining accurate records, managing your workload effectively, and delivering a professional, responsive service that contributes to the effective management of the Council's HRA housing stock.
About you
To be successful, you’ll have:
- NVQ 3 or equivalent relevant qualification/experience in housing management, business administration, finance, or a customer service-related field.
- Proven ability to effectively manage and prioritise workload, demonstrating flexibility and ability to work unsupervised and on own initiative.
- Previous experience of working in a busy rent or housing office environment, dealing with a high volume of sensitive customer enquiries.
- Confidence dealing with sensitive and challenging customer situations, including face‑to‑face visits
- Ability to work effectively across multiple teams and agencies
- Good IT skills, including Microsoft Office
- A full UK driving licence and access to a vehicle (essential)
- Desirable: Good understanding of the basic principles of Universal credit & Housing Benefit, including entitlement, assessment periods, payment schedules, and changes in circumstances, in order to effectively explain the process to tenants. Knowledge of Discretionary Housing Payments (DHPs), including eligibility criteria and how and when to apply, is also essential to support tenants at financial risk.
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/p4xjbq04/000312_rentmanagementofficer_june-26.pdf
Our offer to you
Salary: £31,808 per year
Working Hours: 37 hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1-2 day/s per week. This role covers the whole of Cornwall and involves visiting residents for approximately 30% of the working week.
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Investment and support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles on Indeed – simply click on Apply to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is Tuesday 21st July 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for Tuesday 28th July 2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Job Types: Full-time, Permanent
Pay: £31,808.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Application question(s):
- This is an in‑person role requiring regular attendance at Bodmin PL31 2FR and other locations, sometimes at short notice, including attendance at an in‑person interview. Please explain clearly and realistically how you will meet these requirements in practice, based on the travel expectations outlined in the advert or Role Profile. This response will be used to assess suitability for shortlisting.
- To be successful, you'll have:
- NVQ 3 or equivalent qualification/experience in housing management, business administration, finance, or a customer service-related field.
- Proven ability to effectively manage and prioritise workload, demonstrating flexibility and ability to work unsupervised and on own initiative.
- Previous experience of working in a busy office environment, dealing with a high volume of sensitive customer enquiries.
- Confidence dealing with sensitive and challenging customer situations, including face‑to‑face visits
- Ability to work effectively across multiple teams and agencies
- Good IT skills, including Microsoft Office
- A full UK driving licence and access to a vehicle (essential)
Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing.
- We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability Confident scheme? If yes, please let us know any specific requirements needed to enable your participation and/or attendance during the selection process (including if you are unable to evacuate a building unaided, for example during a fire emergency):
Licence/Certification:
- CURRENT travel method to Bodmin PL31 2FR for an interview (required)
- CURRENT way to commute regularly to Bodmin PL31 2FR (required)
- experience housing management and business (required)
- NVQ 3 or equiv in housing management and business (required)
- full driving licence and access to a vehicle (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
