Join a Growing Automation Business
Advance Conveyor Group is a UK manufacturer of bespoke conveyor systems and automated warehouse solutions. Based in Newton Aycliffe, County Durham, we design, manufacture and install automation equipment for customers across a wide range of industries throughout the UK.
As our commercial and aftercare offering continues to grow, we are looking to recruit a confident and organised Sales & Customer Experience Co-ordinator.
Sitting at the heart of our sales process, you will often be the first point of contact for customers and visitors. You will support the commercial team, help coordinate enquiries and meetings, contribute to our social media presence and ensure every interaction reflects the professional standards of Advance.
This is much more than a general administration role. It is a varied position with real scope to develop alongside the business.
The Role
Your responsibilities will include:
- Acting as the first point of contact for incoming sales enquiries by telephone and email
- Logging enquiries accurately and ensuring they are followed up promptly
- Providing day-to-day administrative support to the commercial team
- Helping keep the sales process organised and moving forward
- Meeting and greeting visitors and customers at our Newton Aycliffe facility
- Helping coordinate customer meetings, interviews, events and exhibitions
- Taking meeting notes and ensuring agreed actions are followed through
- Supporting the early administration of service contracts and aftercare opportunities
- Assisting with the preparation of customer quotations using approved templates and pricing spreadsheets
- Helping coordinate parts orders and material requirements connected to sales enquiries
- Drafting and managing content for the company’s LinkedIn page
- Working with management to maintain consistent customer-facing messaging
- Liaising with sales, projects, service and other internal teams to ensure information flows correctly
- Supporting the development and administration of internal company processes
About You
We are looking for someone who is:
- Confident, friendly and professional on the telephone
- A strong written communicator
- Well organised and able to manage a varied workload
- Comfortable switching between different tasks and priorities
- Confident meeting customers and representing the Advance brand
- Creative, with an interest in writing and social media
- Proactive and willing to take ownership of actions
- Comfortable working closely with different departments
- Proficient in Microsoft Word, Excel and Outlook
Desirable Experience
The following would be beneficial but is not essential:
- Previous experience in sales support, administration or customer service
- Experience preparing quotes, proposals or pricing documents
- Experience managing LinkedIn or another business social media account
- Exposure to engineering, manufacturing or automation environments
Full training will be provided on our products, systems and internal processes.
What We Offer
- Competitive salary dependent upon experience
- The equipment and tools required to carry out the role effectively
- Company pension
- On-site parking
- A varied position with the opportunity to shape how the role develops
- The opportunity to play a central role in growing Advance’s commercial and customer experience offering
Why Join Advance?
This position provides the opportunity to work across several areas of the business rather than being limited to a traditional administration role.
You will become an important connection between our customers, sales team, project team and service offering, helping ensure enquiries are handled professionally and actions are followed through.
We are looking for someone who wants to take ownership of the role, contribute ideas and grow alongside the business.
Application Note
When applying, please include the words “Advance Customer Experience” at the beginning of your application message so we know you have read the full advert.
Pay: £26,000.00-£32,000.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
