About the Role
Nordline Connectivity Ltd is a sample telecommunications company providing broadband, satellite connectivity, mobile services, and digital-security solutions.
We are seeking a Service Delivery Manager to oversee customer services, coordinate technical teams, and maintain reliable service performance.
Why Join Us?
- Growing telecommunications environment
- Responsibility for important connectivity services
- Collaborative technical and customer-service teams
- Opportunities for management progression
- Competitive mid-level compensation
Key Responsibilities
- Manage daily service-delivery operations
- Monitor service levels and customer performance
- Coordinate technical support and operational teams
- Manage incidents, escalations, and service improvements
- Maintain customer and supplier relationships
- Review service reports and performance indicators
- Support new customer and service implementations
- Maintain accurate operational documentation
- Recommend improvements to service quality and efficiency
What We Are Looking For Experience
- 4+ years of experience in telecommunications, technology services, customer operations, or service management
- Experience coordinating technical teams, suppliers, or business customers
Skills
- Service-delivery management
- Telecommunications services
- Incident and problem management
- Service-level agreements
- Customer relationship management
- Supplier coordination
- Performance reporting
- Process improvement
- IT service management
- Stakeholder communication
Education
- Degree or professional qualification in Information Technology, Telecommunications, Business, Operations, or a related discipline preferred
- Equivalent professional experience will also be considered
Pay: £43,000.00-£53,000.00 per year
Benefits:
- Company car
- Company pension
- Paid volunteer time
- Private dental insurance
- Private medical insurance
Work Location: In person
