The Company
We imagine, launch, and run our own brands. From idea to market-ready, we focus on creating products that serve a real purpose. Our team handles everything in-house from initial concept research and prototyping to branding, packaging, and supplier coordination. Every product we launch is designed for durability, functionality, and scalability.
With a data-driven approach, we refine listings, run performance advertising, and track every metric to maximise visibility, conversion, and brand growth. Our logistics operations are built for speed, accuracy, and control. We coordinate warehousing, packaging, and delivery across multiple platforms to ensure fast, reliable service.
Job Summary
We are seeking a detail-oriented Sales Support Specialist to manage customer enquiries and assist our Operations team with critical logistics administration. You will handle order requests, process returns, book couriers, and update shipping systems to ensure fast, accurate service across all sales channels.
Key Skills
- Helpdesk & E-commerce Software: Hands-on experience with eDesk, Zendesk, or similar platforms.
- Logistics & Courier Portals: Familiarity with courier booking and tracking systems.
- AI & Tech Literacy: Ability to leverage AI-assisted support tools to increase efficiency.
- Communication & Organisation: Excellent written, verbal, and telephone skills with strong time management.
- Accuracy: High attention to detail for data entry, courier bookings, and refund processing.
Responsibilities
Sales & Customer Support
- Respond to customer tickets and phone calls regarding product details, order status, and lead times via eDesk.
- Use AI tools to speed up response workflows while maintaining quality.
Operations & Courier Admin
- Provide administrative support to Operations by booking freight and transport.
- Manage courier issues, including failed deliveries, address changes, and damage claims.
Returns, Replacements & Financials
- Process returns, log stock accurately, and coordinate priority replacements with the warehouse.
- Issue refunds and financial adjustments via payment gateways according to policy.
Collaboration & Process Quality
- Track delayed shipments with logistics and proactively update customers.
- Maintain records of queries and claims, reporting recurring product or courier issues to the wider team.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
