Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Food and Beverage Supervisor at the exclusive Everglades Hotel
Supported by our Restaurant Manager, Eimear Courtney, you will assist in providing leadership to our team, ensuring the smooth day-to-day supervision of our busy hotel Food and Beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy Food and Beverage environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 28 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary to cover breakfast, typical shift patterns are 6.30am-2pm and 7am-3pm.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for the supervision of Food and Beverage for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.
1. To take responsibility for the effective supervision of the food and beverage teams, ensuring the efficient operation of food and beverage and delivery of Hastings product and service standards.
2. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
3. To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
4. To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
5. To ensure all food and beverage employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
6. To ensure all food and beverage employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
7. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
8. To ensure you and the team assist guests with any reasonable request for hotel services.
9. To ensure you and the team respond to complaints and find the appropriate solution.
10. To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
11. To ensure the security of food, beverage and storage areas is maintained at all times.
12. To ensure the food and beverage areas, fixtures and equipment are properly maintained and presented to Hastings standards.
13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
14. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
15. Any other duties as required by Management.
Required Criteria
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Right to Work in the United Kingdom
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Good Command of English Language
Skills Needed
Customer Service, Bar Skills, Bar Service, Supervisory Skills
About The Company
For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast. That’s why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.
Company Culture
At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us. This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Ireland’s top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£18,928.00 per year
