Overview
We are currently recruiting for a Business Support Officer to join a busy Environmental & Regulation service based in Lyndhurst.
This is an excellent opportunity for an experienced administrator who enjoys working with people, providing high-quality customer service and managing a varied workload within a busy environment.
You will play an important role within the team, acting as a first point of contact for members of the public, businesses and internal colleagues, while providing essential administrative and operational support across the service.
Part-Time Applicants Welcome
Part-time applicants are very welcome to apply. While the role is advertised at 32 hours per week, there may be an opportunity to consider a job-share arrangement of 2 x 16-hour positions for the right candidates.
If you are looking for a part-time opportunity, please get in touch to discuss the available options.
About the Role
As Business Support Officer, your responsibilities will include:
- Acting as the first point of contact for customers via telephone, email, face-to-face and online enquiries.
- Responding promptly and professionally to a high volume of enquiries and providing accurate information.
- Assessing enquiries and determining the appropriate action, including referring matters to specialist officers or other departments where required.
- Logging and managing cases accurately, ensuring urgent matters are identified and progressed within required timescales.
- Providing administrative support to Environmental Health and Regulation Officers.
- Maintaining accurate records and updating relevant computer systems and databases.
- Preparing documentation, correspondence, reports and statistical information.
- Supporting the administration of licensing, environmental health and regulatory processes.
- Handling payments, calculating application fees and supporting financial administration.
- Coordinating appointments, meetings, tests and other service activities.
- Managing competing priorities while maintaining a high level of accuracy and customer service.
- Working collaboratively with colleagues across the service and wider organisation.
- Maintaining confidentiality and ensuring personal and commercially sensitive information is handled appropriately.
The role offers a varied workload, with the opportunity to develop a strong working knowledge of Environmental & Regulation services and take ownership of specific areas of work.
About You
We are looking for someone who has solid office administration experience and is confident dealing with customers and colleagues across a range of communication channels.
You will need:
- Previous experience working in office administration within a busy environment.
- A minimum of three GCSEs or equivalent, including English and Mathematics.
- Strong IT skills and experience using Microsoft Office, including Word, Excel, Outlook and PowerPoint.
- Excellent written and verbal communication skills.
- Strong customer service skills and confidence dealing with members of the public.
- Excellent organisational skills and attention to detail.
- The ability to manage competing priorities and meet deadlines.
- The ability to work independently using your own initiative, while also contributing effectively as part of a team.
- The ability to remain calm, professional and approachable when dealing with challenging or sensitive situations.
- The ability to quickly understand new systems, procedures and processes.
Desirable Experience
The following would be advantageous but are not essential:
- Previous experience working within a Local Authority or public sector environment.
- Knowledge of Environmental Health or Licensing.
- Experience using Microsoft Teams, SharePoint or specialist administrative systems.
- Experience working with telephone/online customer contact systems.
What’s on Offer?
- £27,514 – £31,374 pro rata, depending on grade and progression
- Flexible working pattern across 4 or 5 days
- Hybrid/remote working may be available for an agreed proportion of contracted hours
- 23 days annual leave, increasing by 5 days after 5 years' continuous local authority service
- Workplace pension scheme
- Parking available
- Employee Assistance Programme, providing free 24-hour legal, financial and personal advice
- Training and development opportunities
- A varied and rewarding role within a busy professional service
If you are an experienced administrator with excellent customer service skills and are looking for a permanent opportunity where no two days are quite the same, we would love to hear from you.
Apply today with your CV and Amy Fraser will be in touch to discuss the opportunity in more detail.
Please note: this is a confidential vacancy and the successful candidate will be provided with full details of the organisation and role throughout the recruitment process.
Pay: £27,514.00-£31,374.00 per year
Application question(s):
- Do you have a minimum of three GCSEs (or equivalent), including English and Mathematics?
- Do you have previous experience working in an office administration role within a busy office environment?
- Do you have strong IT skills and experience using Microsoft Word, Excel, SharePoint, Outlook and PowerPoint?
Work Location: Hybrid remote in Lyndhurst
