Job Overview
We are looking for an enthusiastic and experienced Receptionist/Centre Co-Ordinator to proactively manage an active and engaged community of tenants to ensure the smooth and safe running of the site.
Responsibilities
The post holder will be responsible for a range of tasks, including but not limited to:
- Ensuring excellent customer experience and service for all users and visitors to the Centre and managing guest systems access.
- Overseeing of the soft and hard services such as cleaning and M&E on site by regular contractor liaison.
- Ensuring reactive repair tickets are logged and completed by contractors.
- Ensure all site works are completed in a safe and controlled manner adhering with H&S legislation.
- Raising purchase orders.
- To support the Lab Manager with ad hoc tasks as and when required.
- Building strong relationships with tenants and day to day communication and engagement.
- Leading and overseeing the provision of facilities support to Centre users, ensuring effective support for booking meeting rooms, setting up AV equipment for presentations and video/teleconferencing.
- Onboarding new tenants, issuing security passes.
- Managing the Centre email account and responding to all incoming general requests within 24 hours.
- Answering telephone queries, receiving and distributing mail, making arrangements for access and supervising deliveries.
- Liaising with the landlord building management team to include security, engineering and ground floor reception on updates, issues and escalations.
- Ensuring resources such as office and kitchen supplies and other materials are available and reordering these as/when required.
Requirements
- Experience of providing high quality customer service, being responsive and confident in dealing with customer needs
- Experience of managing community groups
- Competent IT skills including Outlook
- Efficient organisational and time management skills
- Excellent interpersonal and communication skills, written and verbal, including professional telephone manner
- Proactive, organised with ability to think ahead and anticipate needs before they arise
- Ability to deal with multiple enquiries simultaneously
- Ability to work effectively on your own as well as in a team, and to balance changing demands and competing priorities
- Approachable with willingness to help others
Join us in creating a welcoming environment where professionalism meets enthusiasm! We value proactive individuals who are eager to contribute to our team’s success while supporting our daily operations. This paid position offers an engaging work experience within a vibrant organization committed to excellence.
Pay: £35,000.00 per year
Work Location: In person
