Job Summary
We are seeking a proactive and organised Front Office Assistant to join our team on an initial part-time basis. The successful candidate will be the first point of contact for members and guests, providing exceptional customer service as well as administrative support. This role offers an excellent opportunity to develop your office skills within a professional environment, contributing to the smooth operation of our organisation. The position is paid and ideal for individuals with a keen eye for detail and strong communication abilities.
Working hours Mon - Fri 12noon - 5pm
Responsibilities
- Welcome members in a courteous and professional manner
- Answer phone calls promptly, demonstrating excellent phone etiquette
- Manage incoming and outgoing correspondence via email and postal services
- Maintain appointment schedules using Microsoft Office and Google Workspace applications
- Perform data entry tasks accurately
- Organise files, documents, and office supplies to ensure efficient workflow
- Ensure the members' area remains tidy and welcoming at all times
- Assist Managers with basic hospitality tasks as required
- Attend regular management meetings and produce minutes (occasional evening additional hours)
Qualifications
- Previous office or administrative experience is preferred but not essential; training will be provided
- Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Gmail, Calendar, Drive)
- Experience with data entry and record keeping is advantageous
- Excellent organisational skills with the ability to prioritise tasks effectively
- Good typing speed and accuracy
- Demonstrates professional phone etiquette and excellent communication skills
- Ability to work independently
- Well presented, utilising the highest standards of Customer Service
- Strong attention to detail and organisational ability are essential for success in this role
Job Type: Part-time
Pay: £13.00 per hour
Ability to commute/relocate:
- Glasgow G1 3AB: reliably commute or plan to relocate before starting work (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
