Kennedys is seeking an experienced and driven Senior Claims Handler to join our growing Financial Lines team. This fully remote role offers the opportunity to work on a diverse and complex caseload, with a particular focus on Professional Indemnity (PI) and Cyber claims.
You will play a key role in managing claims from notification through to resolution, providing strategic input, and delivering exceptional service to clients across a broad range of sectors.
Key Responsibilities
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Handle a portfolio of complex insurance claims from notification through to resolution
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Investigate, evaluate, and negotiate claims in line with policy terms and regulatory requirements
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Liaise with clients, brokers, insurers, and legal teams to ensure effective claims handling
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Provide technical guidance and support to junior team members
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Maintain accurate and up-to-date records on all claims
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Identify potential risks, trends, and opportunities for process improvement
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Ensure compliance with FCA regulations and internal policies
About You
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Proven experience as a Claims Handler, with significant exposure to complex or high-value claims
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Strong knowledge of insurance principles and claims processes
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Excellent negotiation, communication, and stakeholder management skills
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Ability to work independently in a remote environment while maintaining high performance
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Detail-oriented with strong analytical and problem-solving abilities
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Experience mentoring or supporting junior staff is desirable
