Service Desk Support
Reporting to: Service Desk Manager
The Company:
NBC is the largest Falconry related business in Europe and one of the largest pest control businesses in the UK, with additional support recently implemented following the successful acquisition from Rollins.
We are a national pest control business which is recognised as the industry’s leading bird specialist. We pride ourselves with operating strong ethical values in all our activities.
We value all staff and operate systems to encourage career/personal development and recognise achievement. Everyone has the chance to enjoy their employment and have a secure future.
What NBC can offer you:
NBC can offer you a fantastic environment to learn and develop your own career and offer the opportunity to explore and experience several parts of a business to increase your understanding and knowledge. As such, this role will include duties that revolve primarily around service support but will also include other aspects of the business.
Description:
Provide support to all aspects of the business when required, but mainly to the service delivery team. The role will be varied but primarily focus on helping NBC achieve SLAs for some of our reactive ticket requests.
Objectives of the role:
· Take full ownership of the ticket handling process for a customer. Be the “go to person” for queries and help build the relationships.
· React to the ticket requests and follow internal processes to allow you to excel in the role.
· Schedule the tickets that you are responsible for into our operation teams diaries.
· Answer incoming calls and direct any queries as required.
· Become an intrinsic part of the support team for the business and be seen as a real asset to both those in and outside of the office.
Responsibilities
This is a key role that provides invaluable support to the ongoing capability of the business within all functions and provides a stable foundation and enhanced capability for future growth within your personal development.
Experience:
· Customer service skills are an advantage but not essential. We are looking for individuals with a positive attitude and a willingness to learn, full training will be provided.
· Organised, diligent and the ability to take responsibility.
· Likes a fast-paced working environment.
· Ability to take ownership of something and make it better.
· Work well under pressure.
Hours and place of work
This role is office-based, working out of the Chelmsford office to the hours of 9-5
Remuneration
Salary offered is £27,000 Per Annum.
Annual Leave:
The annual leave entitlement at NBC starts at 20 days plus Bank holidays per annum, this will increase 1 day per year of service up to a maximum of 25 days plus Bank holidays per annum.
Pay: £27,000.00 per year
Experience:
- CRM : 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
