Facilities Technician
Sub Division: Healthcare
Location: Bromley
Contract Type: Permanent
Hours: Full Time - 40 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Facilities Technician to provide administrative and operational support to the Facilities Management team and Client.
Job Description
Acting as a key point of contact, the role is responsible for coordinating maintenance activities, assigning tasks to the appropriate teams, monitoring progress, and ensuring service level agreements (SLAs) are achieved. Adherence to agreed working processes, planned and reactive maintenance regimes and health and safety requirements are all key parts of the role. Reporting to the Facilities Manager, the role will involve coordinating activities and supporting key internal and external stakeholders.
Responsibilities
- Answer main line calls and respond to customer queries/ requests in a professional and timely manner.
- Utilise the CAFM system (MAS) to assign, track, monitor, and update reactive and planned maintenance work orders.
- Where required raise sub-contractor instructions through the CAFM system.
- Proactively chase contractors and engineers to ensure works are completed within agreed Service Level Agreements (SLAs).
- Escalate overdue, high-priority, or critical issues to the Facilities Management team where necessary.
- Maintain accurate records and updates within the CAFM and contract management systems.
- Produce scheduled and ad hoc reports as requested by management and clients.
- Monitor contract performance and provide updates on outstanding works, SLAs, KPIs, and backlog activities.
- Highlight and escalate trends and performance issues to the Facilities Managers.
- Support the Facilities Management team with administrative and contractual activities.
- Ensure compliance with VINCI Facilities procedures, quality standards, and contractual requirements.
- Maintain professional and effective relationships with clients, contractors, suppliers, and internal stakeholders.
- Support continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Monitor and manage shared mailboxes, ensuring correspondence is actioned or distributed appropriately.
- Support onboarding and administration activities for employees, contractors, and visitors where required.
Essential Qualifications/Skills
- Strong administrative, organisational, and coordination skills.
- Excellent verbal and written communication skills, with the ability to engage professionally with clients, suppliers, and internal stakeholders.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
- Ability to prioritise workloads and manage multiple tasks effectively.
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Work Location: In person
