Department: Contracts
Responsible to: Commercial Director
Main Purpose of Job:
Build & maintain strong customer relationship, ensuring customer satisfaction & driving business growth. Act as main point of contact for customer, addressing their needs & concerns while representing the company’s interests. Identify new business opportunities. We are looking for someone to become a vital part of our team who has got knowledge and experience when dealing with blue chip retails and has some knowledge and understanding of the signage industry.
Responsibilities:
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Customer relationship management: Building & maintaining strong, positive relationship.
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Needs & assessment: Understanding the customer’s needs & ensuring we meet those needs.
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Communication: Maintaining clear & consistent communication & first point of contact.
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Customer Service: Providing excellent customer service and addressing client issues effectively.
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Business Development: Identifying and pursuing new business opportunities within existing accounts.
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Reporting: Preparing status reports on accounts and providing feedback to management.
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Project Management: Leading and coordinating project activities related to client accounts.
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Negotiation: Negotiating contracts and terms with clients.
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Collaboration: Working with internal teams to ensure client needs are met.
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Problem Solving: Identifying and resolving client issues in a timely and effective manner.
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To deliver an unrivalled service to the customer: Ensure the company remains the preferred supplier.
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To ensure the Customer activity log is kept up to date and comprehensive.
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To be fully conversant with all relevant aspects of the customers business and able to report as requested.
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To provide the Commercial Director with regular information updates regarding status of account and its progress within the business.
Key Result Areas:
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Ensure Customer invoicing is carried out no later than 4 days after job completion.
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Ensure team’s job files and customer activity logs are updated daily
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Investigate at least 5 underperforming jobs per month and report on reasons.
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Ensure the account is run to budgeted margin or better.
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Visit Customer as required but at least four times a month.
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Look for and implement Margin improvement strategies within the account.
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To work with and manage team of Project Managers and Project Coordinators providing guidance and direction, and particularly promoting and enforcing ERP (M1), Lead & Jobs reporting & accuracy.
To ensure your Team Searches and related KPIs are reviewed and revised on a daily basis.
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£45-48k depending on experience plus car allowance £2.5k
